Village d'Altos de Chavon : Séjours pour enfants

Amazing

Very nice property, will definitely return

It is honestly difficult to understand how this resort has such consistently high reviews. It is made up of several hotels, and while some have much better rooms, many facilities are shared, making the overall experience very inconsistent. We stayed at Family Selection, where the rooms and the Family Selection pool area are very good and everything feels quite new. However, in other pools and shared areas it is common to see things that are not very well maintained and some cleanliness issues. Nest is a clear exception among the buffets, which are otherwise generally disappointing (Arrecife feels like a 2 star buffet). The à la carte restaurants are average, and the advertised butler service adds very little and is not particularly useful. Service is probably the biggest issue. Some employees are genuinely kind and attentive (Cristian, Lina) but others seem completely indifferent to the guest experience. The beach bar staff is generally not very attentive either, although there are exceptions. Family Selection has some very good aspects, but the inconsistent service and shared facilities bring the overall experience down considerably.

Je rajoute aussi un 10/10 pour Expedia : tout était parfaitement organisé, du planning aux transferts hôtel, ainsi que les vols. Franchement, l’hôtel mérite un 4 étoiles. Je pense qu’on n’a simplement pas tous les mêmes critères concernant les hôtels 5 étoiles peut-être même différente en République Dominicaine en France. Sinon tout propre et c’était parfait

Ja

It is honestly difficult to understand how this resort has such consistently high reviews. It is made up of several hotels, and while some have much better rooms, many facilities are shared, making the overall experience very inconsistent. We stayed at Family Selection, where the rooms and the Family Selection pool area are very good and everything feels quite new. However, in other pools and shared areas it is common to see things that are not very well maintained and some cleanliness issues. Nest is a clear exception among the buffets, which are otherwise generally disappointing (Arrecife feels like a 2 star buffet). The à la carte restaurants are average, and the advertised butler service adds very little and is not particularly useful. Service is probably the biggest issue. Some employees are genuinely kind and attentive (Cristian, Lina) but others seem completely indifferent to the guest experience. The beach bar staff is generally not very attentive either, although there are exceptions. Family Selection has some very good aspects, but the inconsistent service and shared facilities bring the overall experience down considerably.

Very nice property, will definitely return