Dear Mrs. Beyina,thank you for taking the time to give us an feedback.We are thankful for being a part of your experience here in Zürich. However we are sorry to see that your stay wasn't going as expected.We hope to give us the chance for an improvement and that we get to welcome you again.Warm regards,Ibis Zurich City West Team

Chère Laurella,Nous vous remercions pour votre commentaire concernant votre précèdent séjour à l’IBIS Zürich City West et sommes sincèrement désolés d'apprendre que votre séjour a été une source de déception pour vous.Nous sommes vraiment désolés du fait que notre service à votre arrivée n'ait pas été à la hauteur de vos attentes. Les hôtels Ibis sont désireux de vous offrir la meilleure qualité de service pour vos séjours.Si vous nous donnez l'opportunité de regagner votre confiance, nous nous ferons un plaisir de vous offrir le meilleur dont nos clients se réjouissent chaque jour.Avec nos meilleures salutations.Ibis Zurich City West Team

Dear Guest,we would like to thank you very much for your review and for your rates. You should know that your opinion matters and with it we can improve ourselves.We have services 24h for amenities in our hotel. The reception team is always happy to help you and change the room in a more quiet zone. We are looking forward to welcoming you again to our hotel. Kind regards, Ibis Zurich City West Team

Dear Dirk,we would like to thank you very much for your review. We have services 24h for amenities in our hotel. The reception team is always happy to help you answering any questions you may have. We hope to welcome you back soon Kind regards,Ibis Zurich City West Team

Dear Jugurtha, Thank you for taking the time to tell us about your experience. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. We strive to provide a superior service experience for every customer; therefore your feedback is very important to us. I will forward your feedback to our Front Office Manager to take the appropriate measure to prevent future occurrence. Besides our family rooms, all rooms are the same size. I am sorry if you expected bigger rooms. As we are a complex of three hotels (Novotel, ibis and ibis budget) and the garage for all three hotels is the same, the card you received for the parking is the correct one. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Kind regards,

Dear Guest, thank you very much for your feedback regarding your stay. Yes, the an early check-in costs 30 CHF. Instead of checking in early, it is also possible to leave the luggage at our luggage room. I am sorry that this option did not meet your expectation. I apologize for the incident and hope that it does not hold you off from staying with us next time you visit Zurich. Kind regards,

Cher invité, Merci beaucoup pour la belle revue que vous nous avez laissée. Nous espérons d`avoir la chance de vous accueillir à nouveau prochainement. Meilleures salutations,

Dear Marc, Thanks a million for the wonderful rating! Looking forward to welcoming you again sometime soon! Kind regards,

Dear Guest, Thanks a lot for the good rating! Have a nice weekend and see you next time in Zurich! Kind regards,

Dear Guillaume, thank you very much for your good Rating. I am glad you enjoyed your stay! Kind regards,

Thank you very much for your rating although I am disappointed that you did not share with us further details in order to enable us to take corrective actions. I remain at your disposal should you wish to discuss this further with me. Yours sincerely,

Dear Mr. Bruno, Thank you for reviewing your stay in our hotel. What a lovely score you have given us. We are glad you were satisfied with your stay and we would love to see you again soon ! Best regards

Dear Cabon, thank you very much for taking the time to rate and review your stay with us. We`re glad to hear that you appreciated our newly renovated rooms and their cleanliness. We hope to get the chance to welcome you again!

Dear Guest, Thank you very much for rating us. Maybe you could get back to us and let us know what we could have done differently, so that you would have enjoyed your stay more. Kind regards

ChEr client, Merci pour votre message et d’avoir choisi notre hôtel Ibis pour votre séjour. Nous sommes ravis de savoir que vous avez aimé notre emplacement central. Nous vous remercions pour votre commentaire et nous espérons vous revoir bientôt. Cordialement

Dear Alberto, Thank you for reviewing your stay in our hotel. We are glad to see such a high score from you! We wish you a good day and we hope to see you again really soon. Best regards.

Dear guets, thank you for your review.

Thanks for your review. I am glad you had a good stay with us. See you on your next trip hopefully! Kind regards,

Thank you very much for your kind review. It is much appreciated and I can assure you that my team will be delighted to hear that you enjoyed your stay. I look forward to welcoming you back again very soon. Kind regards

Thanks for your review. See you on your next trip hopefully! Kind regards

Dear Guest, Thank you for staying with us and thank you for your feedback! We'd love to welcome you back. Kind regards, Kourosch Kangarlou - General Manager

Dear Guest Thank you very much for rating. Kind regards Kourosch Kangarlou, General Manager

Dear Serge, thank you for your feedback. we hope to see you soon in our hotel. Best regards Kourosch Kangarlou, General Manager

Dear Diana Thank you for your feedback and hope to see you again in our hotel. Best regards Kourosch Kangarlou-General Manager