Piscine extérieure, parasols de plage, maîtres-nageurs sur place
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Avis sur Zanzibar Serena Hotel

5 out of 5
Zanzibar Serena Hotel
Kelele Square, Stone Town, Zanzibar Town

Avis

9,2

Merveilleux

Note des voyageurs de 10 (Excellent), d’après 137 avis sur 205." "
Note des voyageurs de 8 (Bien), d’après 50 avis sur 205." "
Note des voyageurs de 6 (Satisfaisant), d’après 10 avis sur 205." "
Note des voyageurs de 4 (Médiocre), d’après 5 avis sur 205." "
Note des voyageurs de 2 (Horrible), d’après 3 avis sur 205." "

9,6/10

Propreté

9,4/10

Personnel et service

8,2/10

Équipements

9,0/10

Infrastructures et conditions de l’hébergement

8,2/10

Écoresponsabilité

Avis

8/10 Bien

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en mars 2022
Réponse de AAbbas le 8 mars 2022
Dear Esteemed guest, thank you for taking your valuable time to share your review of our property and its services, we shall uphold the positive points and take as straining a topics areas which we did not perform very well.

8/10 Bien

Vincent

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en octobre 2017

8/10 Bien

Pierre Jean

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Honestly: paradise
Probably the best hotel I have been too this year. Amazing service, amazing view and location, amazing rooms. Afordable restaurants and minibar...

10/10 Excellent

Yves, Genève

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre

10/10 Excellent

Pascal, La Rochelle France

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Le top à Stone Town
Excellent hotel. Super service . Salle de petit déjeuner avec vue superbe. Chambre spacieuse avec balcon. Situé en bord de mer à 2 pas de la vieille ville. Piscine avec vue sur la mer . Certainement le meilleur hotel de Stone Town Seule restriction , un peu cher .

10/10 Excellent

Jane, Memphis

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great location, staff very courteous. I had a great room with a balcony facing the ocean. Very comfortable. Breakfast was plentiful and delicious.
Séjour de 2 nuits en avril 2024
Réponse de Zanzibar Serena Hotel le 22 avr. 2024
Dear Jane, Thank you so much for taking the time to share your experience with us! We're delighted to hear that you enjoyed our prime location, courteous staff, comfortable accommodations, and delicious breakfast offerings. It's always our goal to provide a memorable stay, and we're thrilled that we could contribute to your positive experience. We look forward to welcoming you back on your next visit! Best Regards, Zanzibar Serena

8/10 Bien

Diane

Séjour de 1 nuit en avril 2024
Réponse de Zanzibar Serena Hotel le 6 mai 2024
Dear Diane,Thank you for your rating! We greatly appreciate your feedback and hope to host you again soon.Best regards,Zanzibar Serena Hotel

10/10 Excellent

Nancy

Voyage en groupe, Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Very friendly staff, beautiful hotel.
Séjour de 2 nuits en mars 2024
Réponse de Zanzibar Serena Hotel le 20 mars 2024
Dear Nancy, We greatly appreciate your thoughtful review! We hope to welcome you back again soon for another memorable stay! Best Regards, Zanzibar Serena.

10/10 Excellent

Lena

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 8 nuits en février 2024
Réponse de Zanzibar Serena Hotel le 20 févr. 2024
Dear Lena, Thank you so much for taking the time to leave us a 5 star rating- it's much appreciated and looking forward to hosting you again in the future! Regards, Zanzibar Serena Hotel.

8/10 Bien

Christian N.

Séjour de 1 nuit en février 2024
Réponse de Zanzibar Serena Hotel le 10 févr. 2024
Dear Christian, Thank you so much for taking the time to leave us a great rating- it's much appreciated and looking forward to hosting you again in the future! Zanzibar Serena Hotel.

8/10 Bien

Alastair

Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Les points faibles : Personnel et service
Great location
Excellent location next to the beach with a very nice pool. Shame the sea has some litter in it. The bar service around the pool is very slow. The young staff in particular need to learn more English and a sense of urgency. Stone town is very interesting but beware fake guides
Séjour de 4 nuits en février 2024
Réponse de Zanzibar Serena Hotel le 7 févr. 2024
Dear Alastair, We sincerely appreciate your feedback and would like to extend our apologies for falling short of your expectations during your recent stay at our hotel. We take all guest feedback seriously as it helps us in our continuous efforts to improve our services, please know that we are actively addressing the issue of bar service with our team to ensure that guests’ requests are attended to promptly and with the highest level of professionalism. Again, thank you for sharing your feedback as we are addressing this issue seriously we would like to welcome you back for a much-improved experience in the future. Sincerely, Zanzibar Serena Hotel.

10/10 Excellent

Susan

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Excellent
Séjour de 2 nuits en janvier 2024
Réponse de Zanzibar Serena Hotel le 3 févr. 2024
Dear Susan, Thank you so much for taking the time to leave us a 5 star rating- it's much appreciated and looking forward to hosting you again in the future! Zanzibar Serena Hotel.

8/10 Bien

Kimberly

Voyage en couple
Les points forts : Propreté et infrastructures et conditions de l’hébergement
I was not offered a room Upgrade or acknowledged for VIP on Expedia like usual . At check out I asked about bottle of wine and 10 usd credit . They forgot the wine and they usually give a fruit basket instead of 10 dollars credit . I didn’t receive the fruit basket after discussing they agreed to take 10usd off the restaurant bill. I rather be given the options stated when booked then ask for it . Also no elevator . One party member couldn’t use the stairs and this we didn’t realize . We had lunch at hotel and the food was amazing . The staff is not terrible just not aware of what’s going on . Also we booked the same morning for the room why there was confusion maybe . location is good . Property is old . It’s on the beach which is a plus . Breakfast is good . Room was clean and ac worked well .
Séjour de 1 nuit en février 2024
Réponse de nop le 4 févr. 2024
Dear Kimberly, Thank you for taking time to write your comments and appreciation always we welcome feedback from our valued guests to help us maintain and improve our product and services. we have taken note of the shortfalls for correction. we hope you will return soon and give us chance to serve you better. Zanzibar Serena Hotel.

10/10 Excellent

Susan

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 4 nuits en janvier 2024
Réponse de Zanzibar Serena Hotel le 30 janv. 2024
Dear Susan, Thank you so much for taking the time to leave us a 5 star rating- it's much appreciated and looking forward to hosting you again in the future! Zanzibar Serena Hotel.

10/10 Excellent

Bashir

Les points forts : Propreté, personnel et service, confort de la chambre
Fantastic Amazing
Excellent Service with excellent Friendly Staff
Séjour de 3 nuits en janvier 2024
Réponse de Zanzibar Serena Hotel le 27 janv. 2024
Dear Bashir, We really appreciate you taking the time to share your rating with us, Thank you so much for this review. We really appreciate you being a customer. We look forward to seeing you again soon. Regards Zanzibar Serena Hotel.

10/10 Excellent

Kara

Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Property is immaculate. Staff are utterly courteous. The hotel itself is beautiful and carefully maintained.
Séjour de 6 nuits en janvier 2024
Réponse de Zanzibar Serena Hotel le 24 janv. 2024
Dear Kara, Thank you so much for taking the time to leave us a 5 star rating and an excellent review- it's much appreciated and looking forward to hosting you again in the future! Zanzibar Serena Hotel.

4/10 Médiocre

Ann

Voyage en groupe
Les points forts : Propreté
Les points faibles : Infrastructures et conditions de l’hébergement et confort de la chambre
Old glory and poorly managed
Séjour de 4 nuits en janvier 2024
Réponse de Zanzibar Serena Hotel le 17 janv. 2024
Dear Ann, We sincerely appreciate your feedback and would like to extend our apologies for falling short of your expectations during your recent stay at our hotel. We take all guest feedback seriously as it helps us in our continuous efforts to improve our services. Again, thank you for sharing your feedback , and we hope to welcome you back for a much-improved experience in the future. Sincerely, Zanzibar Serena Hotel

10/10 Excellent

Alka

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Superbly helpful and friendly staff. Located in a very central area….easy to walk to nearby attractions like Freddie Mercury house etc. Plenty of taxis right outside the hotel. Hotel staff very very friendly and helpful for organizing any tours/taxis.
Séjour de 5 nuits en décembre 2023
Réponse de Zanzibar Serena Hotel le 17 janv. 2024
Dear Alka, Thank you so much for taking the time to leave us a 5 star rating and a great review- it's much appreciated! Zanzibar Serena Hotel.

10/10 Excellent

Voyageur vérifié

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Excellent
Excellent service from the time we arrived to the time we left.
Séjour de 2 nuits en décembre 2023
Réponse de nop le 31 déc. 2023
Dear Guest, Thank you so much for taking the time to leave an excellent rating. We really appreciate your business. regards Zanzibar Serena Hotel.

10/10 Excellent

Christoph

Séjour de 3 nuits en novembre 2023
Réponse de nop le 31 déc. 2023
thank you for being our customer. Zanzibar Serena Hotel.

10/10 Excellent

Aateqa

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Beautiful, historic property with amazing views. Everyone working there was friendly.
Séjour de 1 nuit en octobre 2023
Réponse de nop le 17 déc. 2023
Dear Aateqa, Thank you so much for taking the time to leave an excellent rating. We really appreciate your business. i hope you will return soon. Zanzibar Serena Hotel.

4/10 Médiocre

Dialla

Voyage en groupe
Les points forts : Propreté
Les points faibles : Personnel et service, équipements, infrastructures et conditions de l’hébergement
they give expedia customers the rubbish rooms, i had to fight to get my room changed, they gave me a horrible room.
Séjour de 1 nuit en octobre 2023
Réponse de no le 4 nov. 2023
Dear Dialla, We sincerely appreciate your feedback and would like to extend our apologies for falling short of your expectations during your recent stay at our hotel. We take all guest feedback seriously as it helps us in our continuous efforts to improve our services. please know that we are actively addressing the issue of service with our team to ensure that guests’ requests are attended to promptly and with the highest level of professionalism. Again, thank you for sharing your feedback , and we hope to welcome you back for a much-improved experience in the future. Sincerely, Zanzibar Serena Hotel

10/10 Excellent

Anne G

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The Zanzibar Serena Hotel is a gem. The staff is extremely helpful and courteous. They helped us find guides, get to Prison Island, find places to shop for certain items, the list goes on. The room was quiet and very comfortable with a large balcony. The food was excellent. The location is fabulous -- right on the water. Also, we had a late flight out and were able to store our luggage and use the all the amenities of the hotel. We could even shower before leaving! I highly recommend this hotel. I can't imagine finding a better one.
Séjour de 1 nuit en octobre 2023
Réponse de no le 4 nov. 2023
Dear Anne, Thank you so much for this review. We really appreciate you being a customer, it our pleasure to know that you enjoyed our service. I will share this with the team to let them know to keep up the amazing work. thank you for visiting, I hope you will return soon. Zanzibar Serena Hotel.

8/10 Bien

Mitsuru

Séjour de 3 nuits en août 2023

10/10 Excellent

Jean A, Webster

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Wonderful staff. Responsive and friendly. Charming room. Well furnished and cared for. Pool is clean and attractive.
Séjour de 3 nuits en août 2023
Réponse de no le 13 août 2023
Dear Jean, Thanks so much for sharing your experience with us, We really appreciate you being a customer and helping to share the word about our hotel & it is good to know that you have enjoyed your stay. I hope I will see you again. Zanzibar Serena Hotel.

10/10 Excellent

Ron and Cynthia

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
An elegant traditional African hotel with a gorgeous setting right on the Indian Ocean. The views were spectacular with all of the colorful boats passing by. The breakfasts were great. The selection was extensive and well prepared. Our only complaint is that evening dining wasn’t very good, which may have explained why the place was nearly empty at 7:30 pm. Fortunately there are other excellent dining options in the neighborhood.
Séjour de 2 nuits en juin 2023
Réponse de no le 16 juil. 2023
Dear Ron and Cynthia, hank you for taking time to write your comments and appreciation on Expedia.We always welcome feedback from our valued guests to help us maintain and improve our product and services. we have taken note of your evening dining experience, we thank you for visiting and we hope to see you soon. Zanzibar Serena Hotel

10/10 Excellent

Lucille

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The Zanzibar Serena is a lovely hotel in StoneTown. I wish I had stayed there for my leisure/personal visit as well. The staff are lovely. The pool is wonderful. The food is nice. All around, a terrific place to stay and conveniently located.
Séjour de 3 nuits en mai 2023
Réponse de no le 6 juin 2023
Dear Lucille, Thank you for your feedback, We are glad to know you had an enjoyable stay with us. We hope to serve you soon in near future.Zanzibar Serena Hotel.

10/10 Excellent

Lisa

Voyage en groupe
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 3 nuits en mai 2023
Réponse de no le 27 mai 2023
Dear Lisa, thank you for being our customer, see you soon Zanzibar Serena Hotel

8/10 Bien

Jim

Voyage en couple
Les points forts : Propreté et personnel et service
Property is at best rustic, we had heard Serena is a top brand hotel group, not based on what this hotel looks and feels like
Séjour de 3 nuits en mai 2023
Réponse de no le 27 mai 2023
Dear Jim, We are grateful that you took the time out to leave us a review. Your feedback helps us to improve service for everyoneZanzibar Serena Hotel

10/10 Excellent

Voyageur vérifié

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en mars 2023

10/10 Excellent

Ashley

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great location on the water perfect for sunsets. The staff was very friendly and the location was perfect to be able to walk to Stone Town to explore.
Séjour de 3 nuits en mars 2023
Réponse de Kurwa le 8 mars 2023
Dear Ashley,Thank you very much for taking your time to rate and review our hotel. We are very happy to see that we met your expectations.We are looking forward to seeing you again in future.With Best Regards,Zanzibar Serena Hotel

10/10 Excellent

Robert

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en janvier 2023
Réponse de Kurwa le 8 mars 2023
Dear Rebert,Thank you for taking your time to rate our hotel. we are very happy to see you like our hotel.Our aim is to offer best experience in the hotel industry and leading the market in accommodation and meals.We are looking forward to host you again in future.With Best Regards,Zanzibar Serena Hotel

10/10 Excellent

Anne Dyrlund

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 8 nuits en janvier 2023
Réponse de Kurwa le 8 mars 2023
Dear Anne,Thank you for taking your time to rate the hotel. Your comments have a lot of value with us in improving best our service to our valued guest.We are looking forward to host you again in Zanzibar Serena Hotel.With Best Regards,Zanzibar Serena Hotel

2/10 Horrible

MUSLIM

Voyage d’affaires, Voyage en couple
Les points forts : Propreté
Les points faibles : Infrastructures et conditions de l’hébergement
Needs a serious upgrade The room was not worth the price paid
Réponse de General Manager le 6 janv. 2023
Thank you very much for your feedback following your recent stay at Zanzibar Serena Hotel. Sorry that you did not find the room to represent good value, and we take your critique positive and we will address it; explore the right improvements without affecting the heritage of the hotel under the Unesco World Heritage sites. We are grateful for giving us the opportunity to serve you. We hope that we will impress you better the next time you visit.

10/10 Excellent

Ed

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Love Serena
Séjour de 1 nuit en novembre 2022
Réponse de no le 27 nov. 2022
Dear Ed. Thank you for visiting

8/10 Bien

Christin Hovde

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Vi hadde et fantastisk opphold. De viste ikke hva godt du kunne gjøre for oss, vi velger samme hotell mere gang. Veldig høy sikkerhet over alt i tillegg.
Séjour de 3 nuits en novembre 2022
Réponse de no le 14 nov. 2022
Dear Christin, We are incredibly grateful that you took the time out to leave us a 5-Star review. We really appreciate your business. It gives us great pleasure in knowing that you had an enjoyable stay, thank you for frequent visiting I hope to see you more often. Zanzibar Serena Hotel

10/10 Excellent

Miriam, Pleasantville

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Zanzibar Serena Hotel is a gorgeous property with spacious, sea-front balconies complete w hammock, chairs, and tables. All staff greeted me by name and went out of their way to ensure I was comfortable and happy. Wonderful service on all levels.
Séjour de 4 nuits en août 2022
Réponse de no le 22 août 2022
Dear Miriam, thank you for taking your time to share your positive comments on Expedia.com, we really appreciate and it is good to know that you enjoyed stay with us we that we will see you soon.regards,Ayoub Msoffe,Assistant Manager

10/10 Excellent

Eric

Séjour de 1 nuit en mai 2022

10/10 Excellent

Anne Gyrithe

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Charming hotel ,untouched probably since it opened 25 years ago with great interior
Séjour de 8 nuits en janvier 2022
Réponse de AM le 31 janv. 2022
Thank your very much for your feedback. was our pleasure hosting

10/10 Excellent

Alicia

Voyage en groupe
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
A beautiful beachside gem!
My stay at Serena was a lovely finale to my trip to Zanzibar. The hotel is beautiful with wonderful historic charm and breathtaking oceanviews. The staff is exceptional and make you feel at home. The location is perfect with shops, restaurants, and landmarks within walking distance.
Sunset view of the terrace
Gorgeous oceanside promenade
Lovely touches throughout the hotel.
Executive Chef Issac personally oversees every detail of the sumptuous breakfast offerings
Séjour de 3 nuits en janvier 2022
Réponse de AAA le 13 janv. 2022
thank you very much - is always our pleasure hosting you.

10/10 Excellent

C I

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Wonderful stay
What a lovely hotel! Checked into my room early which was so appreciated. I got to enjoy sweeping views over the ocean - just incredible. The whole hotel is beautiful and charming. The pool area is especially good, with wonderful staff. I also enjoyed a very good massage. Highly recommend this property for a safe and comfortable stay in Stone Town.
Séjour de 1 nuit en novembre 2021
Réponse de Duty Manager le 22 nov. 2021
Thank you so much for taking the time to leave an excellent rating & review. We really appreciate you being our guest and sharing kind words about our Hotel. We hope to see you again soon. Regards, Zanzibar Serena Hotel

10/10 Excellent

DANIEL, TULSA

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
This was really a fantastic property, however I think the service was even better. The doorman has been at this property for 25 years - and wow does he have a servant's heart! Made a lasting impression on my trip. Great service, great room, great food - overall this place exceeded my expectations.
Séjour de 1 nuit en octobre 2021
Réponse de - le 27 oct. 2021
Dear Guest! Thank you for taking time to write your comments and appreciation We always welcome feedback from our valued guests to help us maintain and improve our product and services. It gives us great pleasure in knowing that you had an enjoyable stay. We have also noted your comments about the rooms, food, and staff. Thank you for visiting and we hope you will return soon. Regards, Ayoub Msoffe Hotel Assistant Manager

10/10 Excellent

Voyageur vérifié

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
All about the people... everyone was extremely helpful and reasonable. Yusuf went the extra mile to save us time and money outside the hotel even...
Séjour de 4 nuits en mai 2021
Réponse de AAA le 23 mai 2021
Thanks for staying with us and the very useful comments - very much appreciated. keep well and stay safe.

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
We enjoyed being right by the ocean on one side and
Séjour de 1 nuit en janvier 2021
Réponse de Wilfred - GM le 9 févr. 2021
Thank you very much for sharing, we are so happy that you enjoyed being here at Zanzibar Serena Hotel and we reaffirm our commitment to give every guest the best experience and happy memories of Serena Hotel and Zanzibar.

10/10 Excellent

Mitja

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Stone Town - luxury and perfect setting
One hotel and you can have it all! Beach nearby, pool, perfect location with old town one minute away, excellent food, rooms with sea view, welcoming staff, kind of time travel with old style architecture, functioning internet....what more do one want? Would definitely book here again!
Séjour de 1 nuit en janvier 2021
Réponse de Wilfred - GM le 9 févr. 2021
Dear Mitja We are delighted with this great feedback of your stay with us and thank you for the confidence to book with us again. We take pride in giving our guests the best experience and happy memories of Serena and Zanzibar and your comment only encourages us further, and we will ensure that our guests give more excellent feedback always.

6/10 Satisfaisant

Moebal, Montréal, Canada

Les points forts : Propreté et personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
The hotel location is excellent and within a walking distance from every thing you want to see and visit in stone town. The hotel staff are very friendly and helpful. The rooms are dilapidated and in need of renovation. Bathroom facility are very old. Mattresses have passed their useful service life by years! I booked a room with a sea view. The bathroom in the room I was offered was in a miserable shape. Rusty bathtub and faucet. When I complained to the receptionist, they moved me to a room with renovated shower but no view. I complained again and I was moved the following day to a “better rooms” with a view and partially renovated bathroom. In a nutshell, this not a 5-star hotel AT ALL. In it’s current condition, should be 2-3 stars max. To be noted that there are no elevators in case of any movement challenge. For the price I paid, I could have gotten a much better deal elsewhere. It was my first time in Zanzibar and next time I know better. I will NOT stay there again.
Séjour de 3 nuits en janvier 2021
Réponse de Wilfred Shirima le 9 févr. 2021
Dear Moebal Thank you for sharing detailed feedback of your experience with us. Accept my sincere apology on the disappointment with our room facilities. We are addressing these setbacks and we have rooms already made as samples and mattresses changed. We are sure that they meet the 5 star status of the hotel and with the view, location, service and the people we have we would like to reassure every guest of a memorable stay at Zanzibar Serena.

8/10 Bien

Voyageur vérifié

Voyage en couple
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
The staff were very friendly and helpful. The hotel was clean
Séjour de 5 nuits en janvier 2021
Réponse de Wilfred Shirima le 9 févr. 2021
Thank you very much for taking the time to comment on our hotel, we are very happy that the team was personable and helpful. Zanzibar Serena Hotel practices improved hygiene and cleaning procedures to ensure that all our guests and staff are safe in our environment.

4/10 Médiocre

Voyageur vérifié

Voyage en couple
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Check-in was frustratingly slow, it took 10 minutes after completion of check-in to get room keys. Rooms were ready.
Séjour de 1 nuit en janvier 2021
Réponse de AAA le 8 janv. 2021
our apology for the negative checking in experience. we are looking in to the issue and ensure that smooth process is implemented. we do appreciate your comments and we are thankful for choosing Serena.

8/10 Bien

Patrick

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en décembre 2020
Réponse de AAA le 8 janv. 2021
Thanks for staying with.