We are delighted to hear that you had an enjoyable and pleasant stay with us! We hope to have you here with us once again to create more life-long memories with you.

We are so happy that you enjoyed your stay. We are always trying to improve, and will be working on our wine list! Asante sana!

Thank you for taking the time to give such positive feedback. Was a pleasure having you and look forward to seeing you soon.

Dear Brandi,Thank you for sharing such a detailed and thoughtful review of your stay with us at Le Mersenne on Expedia. We're absolutely delighted that you appreciated the design and details of your room, and it's great to hear that our service and the vibe at the hotel added to your enjoyment. DJ nights are indeed one of our highlights, and we're thrilled that they resonated well with you.It's wonderful to learn that you took the opportunity to explore Paje and the surrounding areas by scooter, making the most of what Zanzibar has to offer. We're glad that our location served as a convenient base for your adventures.We take note of your feedback regarding the food options and the upkeep of the hotel. Your comments are crucial in helping us to refine our offerings and maintain the high standards that our guests expect, especially when it comes to the condition of our facilities.The satisfaction of our guests is our utmost priority, and it’s heartening to know that the little luxuries and the overall quality of service made you feel very pleased with your experience. We understand that there's always room for improvement, and we assure you that we will be addressing your points of concern.Thank you once again for choosing Le Mersenne and for letting the 'stickler in you' loosen up a bit with us. We hope to have the pleasure of welcoming you back for another memorable stay.Warm regards,

Dear Susanne,Thank you for sharing your experience on Hotels.com. While it's wonderful to know that you appreciated the beauty of Zanzibar and found our hotel and views to be beautiful, we regret that certain aspects of your stay did not meet your expectations.Please accept our sincere apologies for the issues encountered with transportation, service comprehension, and the misunderstanding at checkout. We are addressing these matters earnestly to ensure that our staff's training is thorough and that our management practices reflect the high standards of hospitality for which we aim.The friendliness and kindness of our food and beverage head will be commended, and we will take steps to ensure that every team member provides the exemplary service that our guests deserve.We are committed to making improvements based on your feedback, and should you choose to stay with us again, we would be dedicated to providing you with a true five-star experience.

Jambo Annia,Thank you for your kind review and for choosing Le Mersenne Zanzibar. We are delighted to know that you appreciated the serenity of our property, the pleasantness of our staff, and the breathtaking views from our clean rooms.We understand your advice regarding transportation and appreciate your noting the convenience of our drop-off and pick-up service. Your recommendation for those seeking peace and quiet is much valued, and we're glad we could provide you with a tranquil retreat.We hope to welcome you back soon for another peaceful and relaxing stay.Warm regards,

Dear Sheikh, Thank you for choosing Le Mersenne Zanzibar and for posting your review. We are delighted that you had a fantastic time with us, and we are looking forward to welcoming you back soon.

Dear Tamara,Thank you for taking the time to share your experience at Le Mersenne Zanzibar, Autograph Collection. It's wonderful to hear that you found the hotel beautiful and magical, and that the dining staff and food options contributed positively to your stay.However, I am genuinely concerned about the issues you experienced with our front desk service, particularly with Kadogo. Please accept our sincerest apologies for any inconvenience and discomfort caused during your interactions. The level of service you described is not reflective of our commitment to hospitality excellence. We will review this feedback with our team to ensure that all staff members provide courteous, efficient, and respectful service to all our guests.Regarding the room service phone and the delay in luggage assistance, I regret the inconvenience you faced and the impact it had on your overall experience. We will be taking immediate steps to improve our response times and ensure better communication among our staff to prevent such occurrences in the future.Tamara, your feedback is invaluable in helping us improve our service standards. We are committed to making the necessary improvements and would appreciate the opportunity to make amends. We hope to have another chance to welcome you back and provide an experience that aligns with the high standards we aim to uphold.

Dear Andres,Jambo! Thank you for taking the time to share your experience at Le Mersenne Zanzibar, Autograph Collection. We are pleased to hear that you found our hotel nice and the rooms comfortable.However, I am concerned about your comments regarding the service, particularly the delay in receiving your food and the chaos you experienced at breakfast. Please accept our sincere apologies for any inconvenience this caused. While holidays can indeed be busier, it's important to us that every guest receives prompt and efficient service regardless of the time of year.We are taking your feedback seriously and will use it to review and improve our service procedures, ensuring that our guests' dining experiences are smooth and enjoyable, even during peak times.Andres, we appreciate your understanding and hope this aspect of your stay did not detract too much from the overall enjoyment of your visit. We would love to have the opportunity to welcome you back and provide a more seamless and pleasant experience in the future.

Dear Recoldemon,Jambo! We're thrilled to hear that your stay at Le Mersenne Zanzibar, Autograph Collection was a remarkable one. It's wonderful to know that our team's hospitality made you feel welcomed and well taken care of.Your high praise for Chef Pedro's culinary expertise, especially his sushi, is greatly appreciated and serves as a testament to our commitment to dining excellence. We'll be sure to pass along your compliments to him!Thank you for choosing us for your visit, and we eagerly anticipate your return for another five-star experience.

Jambo Michael,It is a pleasure to hear that you enjoyed the reception and environment at Le Mersenne Zanzibar, Autograph Collection. We strive to create a welcoming atmosphere from the moment our guests arrive, and we're glad that this resonated with you.Thank you for taking a moment to share your positive experience. We look forward to welcoming you back for another enjoyable visit.

Dear Patrizia,Thank you for taking the time to share your positive experience at Le Mersenne Zanzibar, Autograph Collection. We're delighted to hear that you enjoyed the luxurious setting and the natural beauty that surrounds the property.Your kind words are greatly appreciated and will be shared with our dedicated staff, who work tirelessly to ensure that each guest has an amazing experience. We look forward to welcoming you back for another exceptional stay soon!Warm regards,

It is our pleasure to serve you. We look forward to your next stay with us.

Thank you for choosing Le Mersenne Zanzibar and for such a fantastic review.All the team at Le Mersenne is thrilled that you had an excellent stay with us; we are happy you have enjoyed your stay.

Jambo valued guest,Thank you for choosing to stay with us at Le Mersenne Zanzibar, Autograph Collection, and for taking the time to share your feedback about your recent experience.We are thrilled to hear that you enjoyed the warm welcome and hospitality provided by our friendly staff, as well as the well-maintained facilities and comfortable rooms that gave you a sense of privacy. It's wonderful to know that you also appreciated the refreshing air conditioning and the separate buildings for our fitness and spa facilities.However, we are sorry to hear that you found the restaurant prices to be a bit steep and that you did not find the quality or composition of our morning breakfast to be up to your expectations. We understand that our resort's location can be a bit remote, and we apologize for any inconvenience this may have caused you. We appreciate your feedback about the cost of transportation to the nearby city and will do our best to review this area to accommodate the needs of our guests more effectively.Thank you for mentioning that our swimming pool is well-maintained, and please be assured that we are committed to enhancing our offerings continually. We understand that our guests desire value and an exceptional experience, and we strive to exceed their expectations.Thank you again for choosing to stay with us, and we hope to welcome you back to Le Mersenne Zanzibar, Autograph Collection, in the near future.Warm Regards,

THANK YOU

Jambo Alexzandrea, Thank you for choosing Le Mersenne Zanzibar and for sharing your feedback. We are thrilled that you had an excellent stay, and that Salim was able to make your holiday a memorable one. We hope to see you again soon.

Dear Kenneth, Thank you for choosing Le Mersenne; we are happy to know you have enjoyed your stay with us, especially our food. We are proud to read your comments about our team, and we will be looking forward to your next visit.

Dear Mr. Mohammed, Warm greetings from Le Mersenne Beach Resort. Thank you for sharing your experience through the Expedia Guest Satisfaction Survey. It is with pleasure that we look forward to welcoming you back. From us all, warmest regards,

Thank you for your kindness! You are part of the family now, so please do not take long to visit us again.

Hey we feel terribly sorry for your stay and experience. Apologize we did not live up to your expectations and promise to take these notes as constructive criticism and be better in the future. The photos are not meant to fool anyone. The beaches in Zanzibar are based on the tide at certain parts of the island. We do have that beach front for 6 months in the year and other guests have posted pictures themselves. Once again sorry for your experience.

Thank you very much for the feedback. Chichi will be very happy with the feedback. We have started our new addition with minimal disturbance which should be ready by September. Thank you again.

Thank you so much for taking the time to give us such beautiful feedback. We hope you consider Le Mersenne is home from now on and come visit the family soon.