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Avis sur Hampton Inn Zanesville

2.5 out of 5
Hampton Inn Zanesville
1009 Spring St, Zanesville, OH

Avis

8,6

Excellent

Note des voyageurs de 10 (Excellent), d’après 244 avis sur 444." "
Note des voyageurs de 8 (Bien), d’après 130 avis sur 444." "
Note des voyageurs de 6 (Satisfaisant), d’après 40 avis sur 444." "
Note des voyageurs de 4 (Médiocre), d’après 12 avis sur 444." "
Note des voyageurs de 2 (Horrible), d’après 18 avis sur 444." "

8,8/10

Propreté

9,0/10

Personnel et service

8,2/10

Équipements

8,6/10

Infrastructures et conditions de l’hébergement

8,2/10

Écoresponsabilité

Avis

8/10 Bien

Gwen

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mars 2024

10/10 Excellent

Tracy

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Very nice.
Séjour de 1 nuit en mars 2024

10/10 Excellent

Jeffrey

Voyage d’affaires, Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Friendly staff clean rooms
Séjour de 1 nuit en février 2024

10/10 Excellent

Michael

Voyage en famille, Voyage d’affaires
Les points forts : Infrastructures et conditions de l’hébergement
Staff was lovely. Hotel is close to highway and restaurants. The only disappointment was the pool was unavailable and that was a big reason we chose this hotel…we wish we had known ahead of time.
Séjour de 1 nuit en février 2024

10/10 Excellent

Susan, Ashland

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
If you’re ever in this area, this is the place you need to stay. The staff is fabulous. And the breakfast is so yummy.
Séjour de 2 nuits en février 2024

8/10 Bien

JOSE LUIS

Les points forts : Propreté et infrastructures et conditions de l’hébergement
Tuve que pedir programar el servicio de limpieza del cuarto diario, ya que el primer día no se hizo. El desayuno es gratis, pero extremadamente monótono, para estar hospedado una semana llega a ser insoportable siempre lo mismo.
Séjour de 5 nuits en janvier 2024
Réponse de Martha le 19 janv. 2024
Thank you for your input. Hilton has mandated us to provide housekeeping service every other day unless requested otherwise. I apologize that this made it inconvenient for you but am glad we were able to change it and provide daily service. Our breakfast items are the same with the exception of the hot items we cook daily. We have a limited menu of approved items that we are able to serve according to Hilton Standards. Thank you for staying with us and we hope to see you again soon.Sincerely

8/10 Bien

Amanda

Séjour de 1 nuit en janvier 2024

8/10 Bien

Fatimahtene

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Overall great stay but the bathroom wasn’t as clean. There was hair in the shower and in the corner of the bathroom floor which left me questioning the overall cleanliness.
Séjour de 1 nuit en décembre 2023

10/10 Excellent

Bertha, Rancho Santa Margarita

Séjour de 2 nuits en décembre 2023
Réponse de Martha le 19 janv. 2024
Thank you for your response. I am happy you enjoyed your stay with us and hope to see you again soon.

6/10 Satisfaisant

Voyageur vérifié

Voyage en famille
Les points faibles : Propreté
Kinda sad
Bathroom had body hair in the tub and sink. Breakfast was emptied by745. Pool was so bad i ddnt let my girls go in.
Séjour de 1 nuit en décembre 2023

10/10 Excellent

Raymond L

Séjour de 1 nuit en décembre 2023

2/10 Horrible

charles

Séjour de 1 nuit en décembre 2023

10/10 Excellent

Gary

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en décembre 2023

8/10 Bien

Kim, Tuscola

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Temperature control in the room was a little challenging. Had to set temperature really low to make the room comfortable. Was finally able to get a comfortable temperature but took most of the night.
Séjour de 1 nuit en novembre 2023

4/10 Médiocre

Craig

Les points forts : Personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
Séjour de 1 nuit en octobre 2023
Réponse de -Guest Services Manager Kayla le 28 oct. 2023
Thank you for your most recent stay at the Zanesville Hampton Inn. I am sincerely sorry that you had a bad experience, I do hope you will consider staying again and we can provide you with a better one!

6/10 Satisfaisant

Voyageur vérifié

Les points forts : Confort de la chambre
Les points faibles : Propreté
Not the best Hampton
Room was not clean, but otherwise OK. Carpets were very obviously not swept; dragging dirt around in your socks and fingernails on the floor.
Séjour de 1 nuit en octobre 2023
Réponse de -Guest Services Manager Kayla le 21 oct. 2023
Thank you for your most recent stay at the Zanesville Hampton Inn. I am sincerely sorry that during your stay you had to deal with cleanliness issues in your room. I have addressed the housekeeping staff and it will no longer be a problem. I do hope you will stay again in the future!

10/10 Excellent

Jeannette

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Convenient, clean, and comfortable accommodation. Staff was friendly and responsive. Room was sanitized and extra sanitizing wipes were provided. Breakfast was varied and plentiful.
Séjour de 2 nuits en octobre 2023
Réponse de -Guest Services Manager Kayla le 14 oct. 2023
Thank you for your most recent stay at the Zanesville Hampton Inn. I hope to have you stay again in the future!

10/10 Excellent

Beverly

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en octobre 2023
Réponse de Martha le 9 oct. 2023
Thank you so much for your response. We are so happy you enjoyed your stay with us. Please stay with us again should you travel near our area.

10/10 Excellent

Mary

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en octobre 2023
Réponse de Martha le 9 oct. 2023
We are so happy you enjoyed your stay with us. We truly strive to make all of our guest feel welcome. We hope to see you again should your travels bring you to our area.

2/10 Horrible

Cameron

Séjour de 1 nuit en septembre 2023
Réponse de -Guest Services Manager Kayla le 14 oct. 2023
Thank you for your most recent stay at the Zanesville Hampton Inn. I am sincerely sorry for any inconveniences you experienced during your stay. I do hope you will consider staying again in the future, allowing us a chance to provide you with a better experience.

10/10 Excellent

Timothy, Centreville

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Quick stop while traveling, great stay. Did not explore around the property
Séjour de 1 nuit en septembre 2023
Réponse de Guest Services Manger ~ Kayla le 29 sept. 2023
Thank you so much for your most recent stay! We do hope to have you stay again in the future!

2/10 Horrible

Judith

Voyage en famille
Les points faibles : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Worst stay in a Hampton Inn EVER
We were told that there was work going on in the hotel with no further details. Well, it was plaster work and paint right outside our room. I had to breathe plaster dust for my entire stay of 3 nights. Workers were loud and messy. Hotel should NEVER have given us this room in their work area. When asked if I could move, they didn't have a similar room to accommodate us. I do give t.he manager for trying. Morning front desk person told me the manager was not there. Never asked if there was anything she could help me with. Spoke to the afternoon manager but by that time I was pretty angry. Quality of pillows is not what they used to be. Soft, thin and flimsy. I always chose Hampton Inns because they had great bedding. Not anymore. Very unhappy customer and most likely will never go to a Hampton Inn again.
Séjour de 3 nuits en août 2023
Réponse de -Guest Services Manager Kayla le 7 sept. 2023
Thank you so much for your stay at the Zanesville Hampton Inn. I am sincerely sorry for all of the renovation issues during your stay, as well as the miscommunication from the front desk in the morning. I do hope you will consider staying again in the future.

8/10 Bien

Karen

Voyage en couple
Les points forts : Propreté et personnel et service
Good location; however; the hotel needs an update. The bed was very low to the floor and extremely soft- very uncomfortable!
Séjour de 1 nuit en septembre 2023
Réponse de Guest Services Manger ~ Kayla le 29 sept. 2023
Thank you for your most recent stay at the Zanesville Hampton Inn. I am sincerely sorry you found the beds to be uncomfortable, we actually just updated the beds in August. I will pass on to the General Manager the need to get a higher and more firm bed. I do hope you will stay again in the future!

8/10 Bien

Voyageur vérifié

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en août 2023
Réponse de -Guest Services Manager Kayla le 18 oct. 2023
Thank you for the great review, we hope you stay again in the future!

2/10 Horrible

Lorie

Les points faibles : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Needs repaired worse ever.
Hotel is very outdated. Construction going on in the hotel and was not disclosed when we checked in. I always use Hampton and this is the worst yet. Bed uncomfortable plus a fire 3 doors down from us that woke us up to fireman. We were told electrical. Hallways dirty. Too high priced for what it was. If we weren’t too tired I would not have stayed there. Do not recommend
Séjour de 1 nuit en août 2023
Réponse de -Guest Services Manager Kayla le 24 août 2023
Thank you so much for your most recent stay at the Zanesville Hampton Inn. I am sincerely sorry that you had encountered several issues during your stay. The front desk staff is supposed to be notifying guests about the renovations at check in so I do apologize that it was not communicated for you. I am also sincerely sorry that you were waken up by the firemen, in the events of any kind of fire we do have to check the surrounding rooms to make sure everyone is alright, so that was out of concern for your safety. I do hope you will consider staying again when the renovations are no longer going on and things look better.

10/10 Excellent

ASHLEY, CHILLICOTHE

Séjour de 1 nuit en juillet 2023

10/10 Excellent

Loretta

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Good location,clean,good breakfast, only small thing was the tub needed some recalking,we would stay again.
Séjour de 2 nuits en juillet 2023
Réponse de Guest Services Manger ~ Kayla le 14 juil. 2023
Thank you so much for the review! I have let the maintenance staff know about the caulking on the tub. I do hope you will stay again in the future!

10/10 Excellent

Michael

Séjour de 1 nuit en juin 2023
Réponse de -Guest Services Manager Kayla le 5 août 2023
Thank you so much for the great review! We hope to see you again in the future!

10/10 Excellent

Roger

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en juin 2023
Réponse de -Guest Services Manager Kayla le 5 août 2023
Thank you so much for the review! We hope you stay again whenever you're in the Zanesville area!

10/10 Excellent

Susan

Séjour de 1 nuit en juin 2023
Réponse de -Guest Services Manager Kayla le 5 août 2023
I am so glad that you enjoyed your stay! I do hope you will stay again in the future!

6/10 Satisfaisant

Felicia

Voyage en famille
Les points forts : Personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
Our stay was ok. The front desk clerk was really nice. Like previous reviews state it is definitely an older property with cosmetic issues. It doesn’t give Hilton property aesthetic nor should it be over $200 a night.
Séjour de 1 nuit en juin 2023
Réponse de Guest Services Manger ~ Kayla le 14 juin 2023
Thank you so much for your most recent stay at the Zanesville Hampton Inn. I am sincerely happy to see that you enjoyed the Front Desk Agent at your check in! I do however would like to apologize for your stay not being worth the price you paid. I would like to reassure you we are currently working on updating the property as the company allows us to. I do hope you will consider staying again in the future!

10/10 Excellent

Michelle

Séjour de 2 nuits en juin 2023
Réponse de -Guest Services Manager Kayla le 5 août 2023
Thank you so much for the great review! Please stay again any time you're in the Zanesville area!

10/10 Excellent

James

Séjour de 1 nuit en juin 2023

10/10 Excellent

Ruth

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Friendly staff!! checked in to see if I was doing ok and had what I needed
Séjour de 2 nuits en juin 2023

10/10 Excellent

Lindsay

Voyage en famille avec de jeunes enfants, Voyage avec des animaux de compagnie, Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
The staff here is phenomenal!
Séjour de 1 nuit en juin 2023

10/10 Excellent

SEUNGTAEK

Séjour de 2 nuits en mai 2023

10/10 Excellent

Brian

Séjour de 1 nuit en mai 2023

6/10 Satisfaisant

Vikram

Voyage en famille, Voyage d’affaires
Les points forts : Personnel et service
Les points faibles : Équipements
Very nice staff. Building looks a bit older and room was clean but not the nicest for the price. Fitness center was very minimal with a peloton that was broken. breakfast was as expected with good service
Séjour de 1 nuit en avril 2023
Réponse de Guest Services Manger ~ Kayla le 23 avr. 2023
Thank you so much for your most recent stay at the Zanesville Hampton Inn. I am glad to see you enjoyed our staff. We are currently working on fixing the peloton bike. I do hope you stay with us again.

2/10 Horrible

Nasrollah

Séjour de 1 nuit en avril 2023

10/10 Excellent

Daniel

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
It was great. Great staff nice clean room.
Séjour de 1 nuit en avril 2023
Réponse de Guest Services Manager-Kayla le 19 avr. 2023
Thank you so much for the great review! I hope you stay again in the future!

10/10 Excellent

Neil

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Safe and not far from where I had to travel
Séjour de 1 nuit en mars 2023
Réponse de Guest Services Manager-Kayla le 19 avr. 2023
I am so glad you enjoyed your stay! Please stay again in the future!

8/10 Bien

kevin

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en mars 2023
Réponse de Guest Services Manager-Kayla le 19 avr. 2023
I am so glad to see you enjoyed your stay! I hope you stay again in the future!

8/10 Bien

Kiley

Séjour de 1 nuit en janvier 2023

10/10 Excellent

Carl

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en février 2023

8/10 Bien

Jinni

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en février 2023

8/10 Bien

Bob

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en décembre 2022

10/10 Excellent

Jason

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en décembre 2022
Réponse de Guest Services Manager-Kayla le 7 janv. 2023
Thank you for the great review! Please stay again in the future!

6/10 Satisfaisant

Louis

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Les points faibles : Confort de la chambre
Beds to tall
Nice standard hotel. Only pris the beds are way to tall. I had to use a chair to step on to get into the bed. Very good breakfast
Séjour de 1 nuit en décembre 2022
Réponse de Guest Services Manager-Kayla le 7 janv. 2023
Thank you so much for your stay and your review. I have passed on your concern about the height of the bed, and we are working on a solution. I do hope you stay with us again in the future!

10/10 Excellent

Leslie

Séjour de 1 nuit en décembre 2022

6/10 Satisfaisant

Voyageur vérifié

Voyage en famille
Les points forts : Personnel et service
It was really disappointing. We got there and when we got up to the room we were going to give our daughter a bath but while filling the tub black specs came out of the faucet. So we just opted not to bathe her. At around 2:30 the room smelled like cigarette smoke it woke us all up. I looked outside the room and the window and couldn’t figure out where it was coming from. The baby has asthma and was clearly not falling back asleep after trying for 2 hours so we left at around 4am. There wasn’t anyone at the desk when we left. Otherwise I would have brought this up then. It’s a nice hotel maybe we just got a not so great room.
Séjour de 1 nuit en novembre 2022
Réponse de Guest Services Manager-Kayla le 30 nov. 2022
I am so sorry to see that there were several issues during your stay. I am going to have all of the tubs checked as well as see if we can figure out the cigarette smell due to, we are a nonsmoking facility. I hope that your baby's asthma is okay and hope you'll give us another chance in the future!