Les notes se basent sur un nombre total de 131 avis vérifiés

4,4 sur 5
Recommandé par 98 % des clients
4,6 Propreté de la chambre
4,5 Services et personnel
4,6 Confort de la chambre
4,4 Conditions de l'hôtel
Avis Expedia vérifiés
5 sur 5
Recommandé
pour Autre
par un voyageur vérifié de US

Honestly nice people who went out of their way to

Publié le 21 nov. 2016
Everything about my stay was first rate. Hot coffee always available, but regular and extra strong. Finally somebody gets that dark roast does not mean stronger coffee. Free fresh ice tea at front desk, clean work out facility with modern equipment. Bags of free breakfast to go at front desk. really nice. Stay here!
3 sur 5
par un voyageur vérifié

Not Happy

Publié le 12 oct. 2016 sur Hotels
Even though my room was prepaid, $50 was put on my charge card and remained a few days. I should have been told beforehand that this was a practice. I was told they needed my card number in case I did something to the room, not that they automatically hold $50. Since they do this to thousands of people every day.... they must make a profit off of the interest by holding this money.
Commentaire laissé par : Direction de l'hôtel
17 oct. 2016 par General Manager, Direction de l'hôtel
Dear Guest, Thank you for taking the time to review the Hampton Inn Zanesville. I apologize my front desk staff didn't do a better job of explaining authorization charges and that you didn't see the sign at check in. While we do authorize your card for incidentals, this is merely a hold of funds and not an actual charge. We don't actually get paid this money by your bank. It is simply put aside to keep it from being used in case it is needed. As soon as you check out, the authorization is released and it is up to your bank to make the funds available to you again. I will be sure it is addressed with my team to prevent confusion to future guests. I hope that we will have another chance to host you the next time you are in the area. Sincerely, Martha T. General Manager
1 sur 5
par un voyageur vérifié

NEVER STAY HERE!!!!! Beware!

Publié le 22 sept. 2016 sur Hotels
Terrible experience! I was charged for the room twice. Once through hotels.com and once on the card I used for incidentals. They still haven't refunded the money as of 4 days after visit even though they said they would immediately. The manager is too incompetent to fix it and or return calls. The lady at the check in desk is rude and horrible at her job. The hot tub has been out of order for 6 months. Rooms are small and noisy. Sleep in your car before you stay in this corrupt craphole.
Commentaire laissé par : Direction de l'hôtel
7 oct. 2016 par General Manager, Direction de l'hôtel
Dear Guest, Thank you for your review. I am very sorry for negative experience. This is the first I am hearing of this issue. We would really like to look into this situation, but unfortunately, do not have enough information to do so. We hope that if you are ever back in the area, we can have a chance to make up for this. Sincerely, Martha T. General Manager
4 sur 5
Recommandé
pour Tout le monde
par un voyageur vérifié

Nice hotel

Publié le 12 sept. 2016
Check in ok, wanted to use the hot tub but out of order. Parking is a little limited for easy access unless you are a Diamond member. Would stay there again.
4 sur 5
par un voyageur vérifié de Grand Rapids,Mi

Publié le 6 sept. 2016 sur Hotels
not much to do in the area. Our hotel room door would not lock so our stay ended up being free.
5 sur 5
par Birgit de Berlin-Germany

Publié le 1 sept. 2016 sur Hotels
Sehr gut
5 sur 5
Recommandé
pour Tout le monde
par un voyageur vérifié

Convenient location. Great staff

Publié le 31 août 2016
Visited my hometown for a class reunion. Perfect location for getting in and out for sightseeing. Easy access to various restaurant
4 sur 5
Recommandé
pour Tout le monde
par un voyageur vérifié de darien ga.

Indoor pool

Publié le 30 août 2016
We had a good stay but our room was very close to the indoor pool and it was very noisy at night. Overall it was a very good.Good fresh fruit for breakfast and fresh coffee.
5 sur 5
par Kathy de Rushville

Publié le 26 août 2016 sur Hotels
This was a quick family get away with my two college bound daughters. Everyone was great, I was even the guest of the day! The only disappointment was the spa was empty.
4 sur 5
Recommandé
pour Tout le monde
par un voyageur vérifié

Publié le 23 août 2016
Don't require visitors to do this. Nice hotel. Make your breakfast with more hot foods. Great place.