Les notes se basent sur un nombre total de 138 avis vérifiés
4,6 Propreté de la chambre
4,5 Services et personnel
4,6 Confort de la chambre
4,4 Conditions de l'hôtel
Avis Expedia vérifiés
Recommandé
pour Tout le mondepar un voyageur vérifié
Publié le 13 avr. 2017
Outstandingly staff and facility! Excellent breakfast selections. I would recommend this location to friends traveling through the area.
par Angela
Publié le 6 mars 2017 sur Hotels
Commentaire laissé par : Direction de l'hôtel
10 mars 2017 par General Manager, Direction de l'hôtel
Dear Angela,
Thank you for your review of our Hampton Inn Zanesville. We strive for a five star experience and I see that we came up short in doing so. We truly appreciate your business and hope to have you back to exceed the expectations you and your family deserve.
Sincerely,
Martha T.
General Manager
par Robert
Publié le 6 févr. 2017 sur Hotels
par John
Publié le 22 janv. 2017 sur Hotels
Best place I've stayed in Zanesville by far.
par un voyageur vérifié
Publié le 31 déc. 2016 sur Hotels
See above.
par un voyageur vérifié
Publié le 20 déc. 2016 sur Hotels
Freezing cold weather, room was clean and warm...Life is good.
Recommandé
pour Autrepar un voyageur vérifié de US
Honestly nice people who went out of their way to
Publié le 21 nov. 2016Everything about my stay was first rate. Hot coffee always available, but regular and extra strong. Finally somebody gets that dark roast does not mean stronger coffee. Free fresh ice tea at front desk, clean work out facility with modern equipment. Bags of free breakfast to go at front desk. really nice. Stay here!
par un voyageur vérifié
Zeke 44
Publié le 1 nov. 2016 sur HotelsNice place to stay, clean, friendly, quiet.
par un voyageur vérifié
Not Happy
Publié le 12 oct. 2016 sur HotelsEven though my room was prepaid, $50 was put on my charge card and remained a few days. I should have been told beforehand that this was a practice. I was told they needed my card number in case I did something to the room, not that they automatically hold $50. Since they do this to thousands of people every day.... they must make a profit off of the interest by holding this money.
Commentaire laissé par : Direction de l'hôtel
17 oct. 2016 par General Manager, Direction de l'hôtel
Dear Guest,
Thank you for taking the time to review the Hampton Inn Zanesville. I apologize my front desk staff didn't do a better job of explaining authorization charges and that you didn't see the sign at check in. While we do authorize your card for incidentals, this is merely a hold of funds and not an actual charge. We don't actually get paid this money by your bank. It is simply put aside to keep it from being used in case it is needed. As soon as you check out, the authorization is released and it is up to your bank to make the funds available to you again. I will be sure it is addressed with my team to prevent confusion to future guests. I hope that we will have another chance to host you the next time you are in the area.
Sincerely,
Martha T.
General Manager
par un voyageur vérifié
NEVER STAY HERE!!!!! Beware!
Publié le 22 sept. 2016 sur HotelsTerrible experience! I was charged for the room twice. Once through hotels.com and once on the card I used for incidentals. They still haven't refunded the money as of 4 days after visit even though they said they would immediately. The manager is too incompetent to fix it and or return calls. The lady at the check in desk is rude and horrible at her job. The hot tub has been out of order for 6 months. Rooms are small and noisy. Sleep in your car before you stay in this corrupt craphole.
Commentaire laissé par : Direction de l'hôtel
7 oct. 2016 par General Manager, Direction de l'hôtel
Dear Guest,
Thank you for your review. I am very sorry for negative experience. This is the first I am hearing of this issue. We would really like to look into this situation, but unfortunately, do not have enough information to do so. We hope that if you are ever back in the area, we can have a chance to make up for this.
Sincerely,
Martha T.
General Manager
