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Avis sur Best Western Zachary Inn

2.5 out of 5
Best Western Zachary Inn
4030 Highway 19, Zachary, LA

Avis

8,0

Très bien

Note des voyageurs de 10 (Excellent), d’après 208 avis sur 465." "
Note des voyageurs de 8 (Bien), d’après 131 avis sur 465." "
Note des voyageurs de 6 (Satisfaisant), d’après 58 avis sur 465." "
Note des voyageurs de 4 (Médiocre), d’après 30 avis sur 465." "
Note des voyageurs de 2 (Horrible), d’après 38 avis sur 465." "

8,2/10

Propreté

8,6/10

Personnel et service

7,6/10

Équipements

8,0/10

Infrastructures et conditions de l’hébergement

8,0/10

Écoresponsabilité

Avis

8/10 Bien

Laure

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
.
Séjour de 1 nuit en novembre 2023
Réponse de jo le 11 déc. 2023
Laure,Paige, thank you for staying with us and providing feedback about your stay.

6/10 Satisfaisant

Jean

Les points forts : Propreté, personnel et service, confort de la chambre
Modeste mais trés correct
Hôtel de qualité moyenne mais servant un trés bon petit déjeuner
Jean, thank you for you comment on our breakfast. Please come again the next time you visit Zachary

4/10 Médiocre

Jean Paul

Les points faibles : Confort de la chambre
Chambre propre mais insuffisamment aérée qui sentait le "renfermé" à notre arrivée. Lavabo à l'extérieur de la salle de bain. Déçu par ce Best Western

4/10 Médiocre

Didier, paris

Les points faibles : Confort de la chambre
Chambre ne correspondant pas a la réservation
Nous avions réserve une chambre avec deux queen beds, nous avons eu une chambre avec un queen bed et un canapé lit. Pour toute explication juste un problème de surbooking. A consenti à une ristourne de 10 dollars sur le prix initial.

10/10 Excellent

Melinda

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Was very nice !
Séjour de 1 nuit en mai 2024

10/10 Excellent

Addison

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
It was safe, comfortable and clean
Séjour de 1 nuit en mai 2024

2/10 Horrible

Drahea

Voyage en couple
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Check in experience was horrible. When I arrived someone had already checked in my room (ie they gave my room away to someone else without checking their ID and let them sign/see paperwork with my payment information on it). Then the room that they ended up giving me was not the king bed I originally booked but 2 full size beds instead. Will not be staying here again.
Séjour de 2 nuits en mai 2024

10/10 Excellent

chad

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Everything was satisfying and breakfast was good too
Séjour de 1 nuit en mars 2024

10/10 Excellent

Harley

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Very satisfied!
Séjour de 1 nuit en avril 2024

10/10 Excellent

Doss

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 2 nuits en avril 2024

2/10 Horrible

Scotty

Voyage d’affaires
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
At least 10 roaches were found in the room. Couldn’t sleep due to roaches. Left early the next morning.
Séjour de 1 nuit en mars 2024

10/10 Excellent

Robert

Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mars 2024

10/10 Excellent

Johnathan R, meridian

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mars 2024
Réponse de jo le 26 mars 2024
Johnathan, thank you for staying with us and providing feedback about your stay.

10/10 Excellent

Nicole

Séjour de 2 nuits en février 2024
Réponse de jo le 26 mars 2024
Nicole, thank you for staying with us and providing feedback about your stay.

10/10 Excellent

Stacie

Séjour de 1 nuit en février 2024
Réponse de jo le 26 mars 2024
Stacie, thank you for staying with and providing feedback about your stay.

10/10 Excellent

Bradley

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Shower head was terrible
Séjour de 1 nuit en février 2024
Réponse de jo le 19 févr. 2024
Bradley, thank you for staying with us and providing feedback about your stay. We apologize for the shower head.

8/10 Bien

Shannon

Séjour de 1 nuit en janvier 2024
Réponse de jo le 19 févr. 2024
Shannon, thank you for staying with us and providing feedback about your stay.

10/10 Excellent

Daphne

Séjour de 1 nuit en janvier 2024
Réponse de jo le 19 févr. 2024
Daphne, thank you for staying with us and providing feedback about your stay.

2/10 Horrible

Natasha

Séjour de 1 nuit en janvier 2024
Réponse de Bianca le 7 févr. 2024
Thank you for your review regarding your recent stay with us. We are sorry that we were unable to meet your expectations during your stay. Guest satisfaction is something we strive for every day and your feedback is very much appreciated. Please know we use all feedback, both positive and constructive when reviewing the services and accommodations we provide to our guests. If we can be of further assistance, please don't hesitate to let us know.

10/10 Excellent

Rebecca

Voyage avec des animaux de compagnie, Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
We were able to bring our pet, and had a nice area to let her do her business.
Séjour de 4 nuits en décembre 2023
Réponse de jo le 19 févr. 2024
Rebecca, thank you for staying with us and providing feedback about your stay.

10/10 Excellent

Linda

Séjour de 4 nuits en novembre 2023
Réponse de jo le 19 févr. 2024
Linda, thank you for staying with us and providing feedback about your stay.

8/10 Bien

Camryn

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
It’s safe and quiet. It’s in a very convenient location. Quick and easy drive to baton rouge or tiger stadium.
Séjour de 1 nuit en novembre 2023
Réponse de jo le 11 déc. 2023
Camryn,Paige, thank you for staying with us and providing feedback about your stay.

10/10 Excellent

Polly

Voyage en famille, Voyage avec des animaux de compagnie
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The breakfast meats could be better, that is only complaint! Everything else was exceptional
Séjour de 2 nuits en novembre 2023
Réponse de jo le 11 déc. 2023
Paige, thank you for staying with us and providing feedback about your stay.

8/10 Bien

Paige

Voyage en famille, Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Safe and clean. It was convenient to eating and places to shop.
Séjour de 1 nuit en novembre 2023
Réponse de jo le 11 déc. 2023
Paige, thank you for staying with us and providing feedback about your stay.

2/10 Horrible

Jessica

Voyage en famille
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
AVOID!
First impressions are everything and this started off so terribly, that it was not possible to leave on a positive note. The wait for check-in took nearly 30 minutes - despite everyone having advanced reservations. I believe the first group somehow lost their room and was transferred to another property. The second group refused to stay in there room, after checking in, because of uncleanliness and roaches. Our check-in process uncovered that the desk agent checked someone else into our room. We had no documentation to sign and were just given a room, with no explanation of amenities of the property (there weren't any). It took about 10+ minutes to sort it all out with the current desk agent under the impression we had already checked in per the system. Also - it was very late at night 0100hrs and the last thing I wanted to do was wait due to very obvious poor management and poor training of personnel. When it was time to check out in the AM, much to my surprise (sarcasm), there was a line to check out so we just dropped our keys and left without interacting with any desk agent because I did not want to wait another 30 minutes in that lobby. We saw no roaches, but there was also questionable illegal activity likely occurring near the side exit/entrance. I am absolutely astounded this property has good reviews and cannot fathom how anyone would be able to enjoy their stay here.
Séjour de 1 nuit en novembre 2023
Réponse de Bianca le 29 nov. 2023
Thank you for the comments regarding your recent stay with us.We are sorry that we were unable to meet your expectations during your stay. Guest satisfaction is something we strive for every day and your feedback is very much appreciated. Please know we use all feedback, both positive and constructive when reviewing the services and accommodations we provide to our guests.If we can be of further assistance, please don't hesitate to let us know.

8/10 Bien

Terry

Ok hotel
Hotel is a little worn ,but fairly clean. Beds are ok. Breakfast was edible, but it outstanding. Server at breakfast was very nice. Nothing too bad and nothing too great.
Séjour de 1 nuit en novembre 2023
Réponse de jo le 11 déc. 2023
Terry,Paige, thank you for staying with us and providing feedback about your stay.

2/10 Horrible

Andrew

Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
We will never return and suggest people stay away from this poorly managed facility. The room smelled, the service was non-existent, and that was our first and last time staying there. The facility was non smoking yet the hallway smelled like something other than cigarette smoke. Families and small children are at risk from this lack of policy enforcement.
Séjour de 1 nuit en novembre 2023
Réponse de jo le 14 nov. 2023
Hi Andrew,Thank you for taking the time to give us feedback about your stay with us. We apologize for the inconvenience you encountered during your stay. Our hotel is not completely smoke free, we do have 3 smoking rooms on our 2nd floor at the end of the hallway. When our staff is told of smelling anything other than cigarette smoke, we do notify the Zachary Police department to come out and locate where it is coming from and have those guest removed. We do take the security of our hotel seriously and any complaints that we receive. Again, I would like to apologize.

2/10 Horrible

chatseny

Les points forts : Personnel et service
Les points faibles : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Roaches and lots of them
Séjour de 1 nuit en novembre 2023
Réponse de jo le 14 nov. 2023
Chatseny, thank you for staying with us and providing us with feedback.

8/10 Bien

Julie

Séjour de 3 nuits en octobre 2023
Réponse de jo le 14 nov. 2023
Thank you for staying with us and providing us with feedback about your stay.

10/10 Excellent

Sue

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The lady in the breakfast room was exceptional! Very friendly and helpful!
Séjour de 3 nuits en octobre 2023
Réponse de jo le 14 nov. 2023
Sue,Thank you for staying with us and providing us with feedback about your stay.

10/10 Excellent

Matthew

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en octobre 2023
Réponse de jo le 14 nov. 2023
Matthew,Thank you for staying with us and providing us with feedback about your stay.

6/10 Satisfaisant

Richard

Les points forts : Propreté et confort de la chambre
Les points faibles : Infrastructures et conditions de l’hébergement
Went in to shower and turned it on and it started spraying water everywhere. The shower hose was broken
Séjour de 1 nuit en octobre 2023
Réponse de jo le 14 nov. 2023
Richard,Thank you for staying with us and providing us with feedback about your stay. We apologize for the inconvenience. I hope our prompt response was satisfactory.

2/10 Horrible

charles

Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
Smelled damp,wet, amd noldy throughout the building. The room's ac was dod npt work. Overall, a terrible place fpr the money.
Séjour de 1 nuit en octobre 2023
Réponse de jo le 14 nov. 2023
Charles,Thank you for staying with us and providing us with feedback about your stay.

10/10 Excellent

Brenda

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
The staff was very friendly and the hotel was clean.
Séjour de 2 nuits en octobre 2023
Réponse de jo le 14 nov. 2023
Brenda,Thank you for staying with us and providing us with feedback about your stay.

8/10 Bien

Scott

Séjour de 1 nuit en octobre 2023
Réponse de jo le 14 nov. 2023
Scott,Thank you for staying with us and providing us with feedback about your stay.

10/10 Excellent

Gary

Les points forts : Équipements et infrastructures et conditions de l’hébergement
The desk clerk was phenomenal!
Séjour de 1 nuit en octobre 2023
Réponse de jo le 14 nov. 2023
Gary,Thank you for staying with us and providing us with feedback about your stay.

10/10 Excellent

MELISSA, Sugar Lane

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
We needed a comfortable nights stay before visiting our son. It was nice and quiet. The hotel staff was very helpful with a couple of easily solvable issues.
Séjour de 1 nuit en octobre 2023
Réponse de jo le 14 oct. 2023
Melissa, thank you for staying with us and providing feedback about your stay.

6/10 Satisfaisant

Voyageur vérifié

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 3 nuits en octobre 2023
Réponse de jo le 14 oct. 2023
Thank you for staying with us and providing feedback about your stay.

8/10 Bien

Brian

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Internet was very slow. Needs to be upgraded. TV did not have the SEC network. Was a college football Saturday and this channel is a must for this SEC football fan. Will return if this is added to the the direct tv.
Séjour de 2 nuits en septembre 2023
Réponse de jo le 14 oct. 2023
Brian, thank you for staying with us and providing feedback about your stay. We will use your feedback to better serve our guest.

8/10 Bien

RUDRIK, Moreleta Park

Voyage d’affaires
Les points forts : Équipements
Frienly and efficient check-in. Property is a bit old and needs some maintenance. Not much in the are.
Séjour de 1 nuit en septembre 2023
Réponse de jo le 14 oct. 2023
Rudrik, thank you for staying with us and providing feedback about your stay.

8/10 Bien

DeErrika

Les points forts : Propreté et personnel et service
Séjour de 1 nuit en septembre 2023
Réponse de jo le 14 oct. 2023
DeErrika, thank you for staying with us and providing feedback about your stay.

4/10 Médiocre

EMILY, SILSBEE

Séjour de 2 nuits en septembre 2023
Réponse de jo le 14 oct. 2023
Emily, thank you for staying with us and providing feedback about your stay. We apologize for any inconvenience you may have encountered during your stay. Please feel free to reach me at the hotel to let me know what we could have done better.Johnny Offord

8/10 Bien

Maurita

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Overnight Stay
We stopped here overnight and got up to a great breakfast. We had a problem with one of our rooms, and it was corrected quickly. The staff was friendly and very helpful. Would stay here again!
Séjour de 1 nuit en septembre 2023
Réponse de jo le 14 oct. 2023
Maurita, thank you for staying with us and providing feedback about your stay.

10/10 Excellent

Ashley

Voyage en groupe
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Wonderful place to stay
Séjour de 2 nuits en septembre 2023
Réponse de jo le 14 oct. 2023
Ashley, thank you for staying with us and providing feedback about your stay.

10/10 Excellent

Willie

Voyage en groupe
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en septembre 2023
Réponse de jo le 14 oct. 2023
Willie, thank you for staying with us and providing feedback about your stay.

6/10 Satisfaisant

Voyageur vérifié

Les points forts : Personnel et service, infrastructures et conditions de l’hébergement, confort de la chambre
Séjour de 1 nuit en septembre 2023
Réponse de jo le 14 oct. 2023
Thank you for staying with us and providing feedback about your stay.

10/10 Excellent

Deborah

Voyage en famille, Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Checkin was effortless and the staff was very courteous. I would stay at this facility again.
Séjour de 1 nuit en septembre 2023
Réponse de jo le 14 oct. 2023
Deborah, thank you for staying with us and providing feedback about your stay.

10/10 Excellent

John

Voyage en famille, Voyage avec des animaux de compagnie
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Very convenient and reasonably priced. Major decision for my selection was that pets are allowed!
Séjour de 1 nuit en août 2023
Réponse de jo le 14 oct. 2023
John, thank you for staying with us and providing feedback about your stay.

8/10 Bien

Larry

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en août 2023
Réponse de jo le 14 oct. 2023
Larry, thank you for staying with us and providing feedback about your stay.

10/10 Excellent

Quentin

Séjour de 1 nuit en juillet 2023
Réponse de jo le 29 juil. 2023
Quentin, thank you for staying with us and providing feedback about your stay.