Auberges à Yubiso Onsen

« We tried to cancel the reservation with all or some refund due to death of a family member just a few days before our check-in day. We provided everything we have including death certificate but the facility insisted the whole prepaid fees in full are not refundable. We understand the hotel's policy but rather than show their condolences in any degrees, the hotel letting us not just suffer for lost of life and also financially lost. The hotel has lost their reputation on one of the most...

« Checkout staff was incredibly kind and helpful. The onsen was welcoming for foreigners and we were informed tattoos were okay too, which was an unexpected surprise. Amenities (including robe for the onsen) were provided and there were vending machines easily accessible as well. Short walk to Yuzawa Station so it was very convenient. Compared to other properties in the area, it was nice to stay in a hotel with a private bathroom for only a slight price increase from hostel-style accommodations....

« Incredible experience. Very kind staff and everything to the rooms, onsens, dinner and breakfast were fantastic. We will definitely return again »

« Ryokan tout à fait impressionnant où le service est parfait. Les bâtiments sont superbes, la nourriture est excellente (kaiseki) »

« 川の音はするけど、お風呂が良い »

« 部屋も広くてコスパが大変良いです »

« とても良い所でした。 »

« 食事がおいしいです »

« 施設は清掃がしっかり出来ており、アメニティも全て揃っていた。スタッフは細かいところまで気遣いが出来ていた。夕食､朝食は美味しく､全てにおいて非常に満足した。 »

« 清潔な感じがしました。 »