Avis sur Ann Arbor Marriott Ypsilanti at Eagle Crest
Ann Arbor Marriott Ypsilanti at Eagle Crest
1275 S Huron St, Ypsilanti, MI
Avis
8,6
Excellent
9,0/10
Propreté
8,8/10
Personnel et service
8,2/10
Équipements
8,8/10
Infrastructures et conditions de l’hébergement
8,4/10
Écoresponsabilité
Avis
22 avr. 2024
Les points forts : Personnel et service
Séjour de 1 nuit en avril 2024
Réponse de Customer Service le 23 avr. 2024
Christy, while we wish your experience at our hotel could be rated higher, we appreciate the time you took to leave a score. Thank you for staying with us and we hope to have the opportunity to host you again in the future.
2/10 Horrible
Setare
Voyage en famille
28 mars 2024
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Setare
Séjour de 1 nuit en mars 2024
Réponse de Customer Service le 28 mars 2024
Setare, it's regrettable to hear about the unfortunate situations you encountered. Issues concerning room cleanliness and maintenance are always treated seriously as they impact your overall experience. Please rest assured we've taken your feedback on board and are implementing improvements. We sincerely hope you grant us the opportunity to better serve you in the future.
6/10 Satisfaisant
Jeffrey
Voyage d’affaires
25 mars 2024
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Jeffrey
Séjour de 2 nuits en mars 2024
Réponse de Customer Service le 25 mars 2024
Jeffrey, we appreciate your feedback. It appears there was a misunderstanding regarding your amenity restocking and we apologize for the discomfort it may have caused. We're also sorry the culinary offerings didn't quite meet your expectations. We always strive to enhance guest satisfaction, hence your experience will be a valuable reference for improvement. Thank you for choosing us for your stay.
10/10 Excellent
Karl, STEAMBOAT SPRINGS
21 mars 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Karl
Séjour de 1 nuit en mars 2024
Réponse de Customer Service le 22 mars 2024
Karl, thank you for your positive feedback. We're thrilled to hear you enjoyed your experience at Ann Arbor Marriott Ypsilanti at Eagle Crest. We aim to provide superior service to all our guests. We look forward to welcoming you back soon.
10/10 Excellent
Rodney
11 mars 2024
Rodney
Séjour de 1 nuit en mars 2024
Réponse de Customer Service le 31 mars 2024
Thank you for the 5 out of 5 rating, Rodney!We're thrilled to see how much you enjoyed staying at Ann Arbor Marriott Ypsilanti at Eagle Crest. We look forward to hosting you again in the near future! Thank you again for sharing.
10/10 Excellent
Timothy, Detroit
Voyage en couple
13 janv. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Timothy
Séjour de 1 nuit en décembre 2023
Réponse de Customer Service le 15 janv. 2024
Thank you for the excellent rating, Timothy!Our goal is to go above and beyond to ensure our guests have a memorable experience at Ann Arbor Marriott Ypsilanti at Eagle Crest! We look forward to hosting you again soon.
2/10 Horrible
Douglas
Voyage en couple
28 déc. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Douglas
Séjour de 4 nuits en décembre 2023
Réponse de Customer Service le 13 janv. 2024
Douglas, we sincerely apologize for the oversight regarding the missed stayover service during your recent visit. Your comfort is our top priority, and we understand the importance of a seamless experience.To address your billing concerns, a member of our leadership team will be reaching out to you this week for a thorough discussion and resolution.Thank you for bringing this to our attention, and we appreciate your understanding as we work to make things right.
10/10 Excellent
Chelsea
20 déc. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Chelsea
Séjour de 1 nuit en décembre 2023
Réponse de Customer Service le 20 déc. 2023
Chelsea, it's wonderful to hear that you had a great stay at the Ann Arbor Marriott Ypsilanti at Eagle Crest. Your feedback regarding the parking fee is valued. These costs are aligned with local area rates and ensure we provide a secure environment for our guests' vehicles. Nonetheless, we understand your perspective and will take it into consideration. We hope to see you again soon!
8/10 Bien
Louis
Voyage en famille
18 déc. 2023
Les points forts : Propreté et personnel et service
Les points faibles : Confort de la chambre
Louis
Séjour de 2 nuits en décembre 2023
Réponse de Customer Service le 19 déc. 2023
Louis, it's wonderful to hear you enjoyed your stay at Ann Arbor Marriott Ypsilanti at Eagle Crest. Your high rating means a lot to us and we look forward to welcoming you back for another lovely stay.
8/10 Bien
Keivan
Voyage en couple
18 déc. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Keivan
Séjour de 2 nuits en décembre 2023
Réponse de Customer Service le 18 déc. 2023
Keivan, thank you for your generous rating of the Ann Arbor Marriott Ypsilanti at Eagle Crest. We're thrilled your stay was satisfying and we hope to have the privilege of welcoming you back in the near future.
10/10 Excellent
Scott
17 déc. 2023
Scott
Séjour de 2 nuits en décembre 2023
Réponse de Customer Service le 18 déc. 2023
Thank you for the fantastic rating, Scott!We strive to make all of our guests feel welcome and relaxed during their time at Ann Arbor Marriott Ypsilanti at Eagle Crest! We can't wait to see you again soon.
6/10 Satisfaisant
Marva, Houston
11 déc. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Marva
Séjour de 2 nuits en décembre 2023
Réponse de Customer Service le 12 déc. 2023
Marva, your feedback is appreciated. Even without specific comments, each rating helps us understand guests' experiences better. We are here to offer a rewarding stay and we trust your next visit will be more satisfactory.
10/10 Excellent
Keith
Voyage en famille
26 nov. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Keith
Séjour de 1 nuit en novembre 2023
Réponse de Customer Service le 28 nov. 2023
Keith, we're delighted you had such a positive experience with us at the Ann Arbor Marriott Ypsilanti at Eagle Crest. Your recognition of our team members' exceptional service and the cleanliness of our hotel is greatly appreciated. We always strive to provide a safe and welcoming environment for our guests. We hope to see you again soon!
10/10 Excellent
Lane
Voyage en famille
26 nov. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Lane
Séjour de 1 nuit en novembre 2023
Réponse de Customer Service le 28 nov. 2023
Lane, it's great to hear that you found the Ann Arbor Marriott Ypsilanti at Eagle Crest to be agreeable. We sincerely hope you'll choose our hotel for your future visits. Thank you for your contribution!
10/10 Excellent
Frank
Voyage d’affaires
16 nov. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Frank
Séjour de 1 nuit en novembre 2023
Réponse de Customer Service le 16 nov. 2023
Thanks, Frank! It's outstanding your time at Ann Arbor Marriott Ypsilanti at Eagle Crest was fantastic. We can't wait until your next visit!
10/10 Excellent
Yang
12 nov. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Yang
Séjour de 1 nuit en novembre 2023
Réponse de Customer Service le 13 nov. 2023
Yang, it's wonderful to know that your stay at Ann Arbor Marriott Ypsilanti at Eagle Crest was exceptional. We appreciate your high rating and are looking forward to the opportunity to provide another memorable visit for you.
10/10 Excellent
Denisa, Livonia
11 nov. 2023
Denisa
Séjour de 1 nuit en novembre 2023
Réponse de Customer Service le 1 déc. 2023
Denisa, thank you for choosing to stay at the Ann Arbor Marriott Ypsilanti at Eagle Crest. We're delighted to see your high rating and we hope your visit was memorable. We look forward to welcoming you back soon for another superb experience.
8/10 Bien
Sydney
10 nov. 2023
Les points forts : Propreté, personnel et service, confort de la chambre
Les points faibles : Infrastructures et conditions de l’hébergement
Nice hotel on a golf course
Sydney
Séjour de 2 nuits en novembre 2023
Réponse de Customer Service le 10 nov. 2023
Sydney, it's wonderful to know you appreciated the cleanliness and beauty of the golf course at Ann Arbor Marriott Ypsilanti at Eagle Crest. We understand your concerns about the soundproofing and the property's modernity. Our team is constantly striving to improve our guest experience, and your insight will no doubt assist us in this endeavor. We hope to have another opportunity to host you again.
10/10 Excellent
Jonathan
Voyage en famille
6 nov. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Jonathan
Séjour de 1 nuit en novembre 2023
Réponse de Customer Service le 7 nov. 2023
Thanks for the fantastic rating, Jonathan!It's outstanding we could exceed your expectations during your stay at Ann Arbor Marriott Ypsilanti at Eagle Crest. We're all looking forward to your next stay with us.
6/10 Satisfaisant
John
Voyage en famille
30 oct. 2023
Les points forts : Propreté
Les points faibles : Personnel et service
Not friendly or welcoming
John
Séjour de 1 nuit en octobre 2023
Réponse de Customer Service le 30 oct. 2023
John, it's regrettable to hear your experience at the front desk fell short of expectations. Our aim is for all guests to be greeted warmly and feel valued. We will communicate your feedback with our team members for improved guest relations in the future. Thank you for sharing.
10/10 Excellent
shimoosako
Voyage d’affaires
28 oct. 2023
Les points forts : Propreté, personnel et service, confort de la chambre
shimoosako
Séjour de 6 nuits en octobre 2023
Réponse de Customer Service le 28 oct. 2023
Thanks for the perfect rating, Shimoosako! We can't wait to see you again soon for another amazing experience at Ann Arbor Marriott Ypsilanti at Eagle Crest. Have a great day!
10/10 Excellent
Lars
Voyage d’affaires
24 oct. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Lars
Séjour de 1 nuit en octobre 2023
Réponse de Customer Service le 30 oct. 2023
Lars, we're truly disheartened to hear about the challenges you faced during your stay, particularly the issue you encountered with the elevator and the general maintenance. Our team is committed to providing a seamless experience for our guests no matter the circumstances, and it's clear we didn't meet your expectations on this occasion. We appreciate you pointing out our areas for improvement and will take these into consideration for the future. We hope for another opportunity to provide a better experience.
10/10 Excellent
Elaine
Voyage en famille
23 oct. 2023
Elaine
Séjour de 1 nuit en octobre 2023
Réponse de Customer Service le 24 oct. 2023
Elaine, we appreciate you taking the time to provide your feedback. It's disappointing to hear about the unexpected challenges with your room but we're glad the rest of your stay at Ann Arbor Marriott Ypsilanti at Eagle Crest was positive. We highly value your comments and assure you that we continue to strive for excellence and cleanliness. We're looking forward to the opportunity to make your next stay with us flawless.
10/10 Excellent
Lars
Voyage d’affaires
23 oct. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Lars
Séjour de 2 nuits en octobre 2023
Réponse de Customer Service le 23 oct. 2023
Lars, it's splendid to hear that you found the Ann Arbor Marriott Ypsilanti at Eagle Crest a pleasant place to stay! Your constructive feedback about the building's cleanliness and elevator efficiency is useful as we continue to strive towards offering a top-notch experience. We've noted these areas of improvement and are taking necessary measures. We look forward to greeting you again on your next visit.
8/10 Bien
Bruce
1 oct. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Bruce
Séjour de 1 nuit en septembre 2023
Réponse de Customer Service le 2 oct. 2023
Bruce, thank you for your rating. We're delighted you had a pleasant experience at the Ann Arbor Marriott Ypsilanti at Eagle Crest. We hope to have the chance to serve you again in the future.
10/10 Excellent
Tiffany
Voyage d’affaires
26 sept. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Tiffany
Séjour de 1 nuit en septembre 2023
Réponse de Customer Service le 27 sept. 2023
Tiffany, it's heartwarming to hear that your stay at Ann Arbor Marriott Ypsilanti at Eagle Crest aligned with your expectations. We thank you for your positive rating. We look forward to welcoming you back.
10/10 Excellent
Dimitra
25 sept. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Dimitra
Séjour de 2 nuits en septembre 2023
Réponse de Customer Service le 27 sept. 2023
Dimitra, thank you for leaving us a 5 out of 5 rating! We look forward to seeing you again soon so we can share another exceptional experience with you at Ann Arbor Marriott Ypsilanti at Eagle Crest!
10/10 Excellent
Charles
Voyage en groupe
18 sept. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Charles
Séjour de 1 nuit en septembre 2023
Réponse de Customer Service le 20 sept. 2023
Charles, thank you for your stellar rating of the Ann Arbor Marriott Ypsilanti at Eagle Crest. We appreciate you taking the time to show us your support and we're thrilled to hear about your positive experience. Please come visit us again soon for yet another exquisite stay.
8/10 Bien
Thomas
10 sept. 2023
Thomas
Séjour de 3 nuits en septembre 2023
Réponse de Customer Service le 12 sept. 2023
Thomas, we're pleased to see you had a good experience at Ann Arbor Marriott Ypsilanti at Eagle Crest. We hope to welcome you back soon for an even greater stay.
10/10 Excellent
Seung
31 août 2023
Seung
Séjour de 2 nuits en août 2023
Réponse de Customer Service le 20 sept. 2023
Seung, it's fantastic to hear you had a great experience at Ann Arbor Marriott Ypsilanti at Eagle Crest. We sincerely appreciate your high rating and hope to offer another impressive stay for you in the future.
6/10 Satisfaisant
Keara
27 août 2023
Les points forts : Propreté
Keara
Séjour de 3 nuits en août 2023
Réponse de Customer Service le 28 août 2023
Keara, thank you for taking the time to share your feedback. We regret to hear that the settings of our corner king room did not meet your expectations. Your comments about the room decor and the comfort have been taken into consideration. While the design choices we've made appeal to some guests, we understand that they may not cater to everyone's preferences. It is our hope that you will consider staying with us in the future, so we may get the opportunity to provide you with a better experience.
8/10 Bien
Sandra
21 août 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Sandra
Séjour de 1 nuit en août 2023
Réponse de Customer Service le 21 août 2023
Thank you for the great rating, Sandra!It's pleasing to know we've left you with a great impression. We can't wait to see you again soon so we can share an even better experience with you at Ann Arbor Marriott Ypsilanti at Eagle Crest. Thank you again for sharing!
6/10 Satisfaisant
Robert, Colorado Springs
21 août 2023
Les points forts : Propreté
Robert
Séjour de 1 nuit en août 2023
Réponse de Customer Service le 31 août 2023
Thank you for sharing your feedback, Robert. If there's anything we could have done to make your experience with us more enjoyable, please let us know. We look forward to sharing a more positive experience with you soon.
6/10 Satisfaisant
Jessica
Voyage en couple
21 août 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Jessica
Séjour de 1 nuit en août 2023
Réponse de Customer Service le 22 août 2023
Jessica, thank you for sharing your feedback. It's delightful to hear you appreciated the beautiful lakeside scenery. Regarding parking, we always aim for pricing to be competitive. We're sorry this element didn't meet your expectations. Looking ahead, we hope to have the opportunity to improve your experience.
6/10 Satisfaisant
Kimberly
Voyage en famille
15 août 2023
Kimberly
Séjour de 1 nuit en août 2023
Réponse de Customer Service le 30 août 2023
Kimberly, first of all, thank you for pointing out the genuine hospitality provided by Tony. However, we're disappointed to hear that another interaction did not meet your expectations. Courtesy is one of our core values, and we strive to maintain a welcoming atmosphere at all times. We appreciate your feedback concerning your experience at reception, and we assure you it will be addressed with the relevant parties. We're always aiming to improve our guest's experiences, and in that spirit, we hope you give us another chance to exceed your expectations in the future.
10/10 Excellent
D'najha
Voyage en groupe
12 août 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
D'najha
Séjour de 1 nuit en août 2023
Réponse de Customer Service le 13 août 2023
D'najha, it's terrific to know you found the Ann Arbor Marriott Ypsilanti at Eagle Crest to be welcoming and enjoyable. We've noted your comments regarding the parking. Offering paid parking helps us maintain a safe and secure environment for all our guests. We appreciate your understanding and hope to welcome you back very soon.
8/10 Bien
Riyadh
11 août 2023
Les points forts : Personnel et service, infrastructures et conditions de l’hébergement, confort de la chambre
One Night Cleanliness
Riyadh
Séjour de 3 nuits en août 2023
Réponse de Customer Service le 11 août 2023
Thank you for the great rating, Riyadh!It's wonderful we could provide a pleasant experience for you. We care about the happiness of our guests so we look forward to hosting you again soon at Ann Arbor Marriott Ypsilanti at Eagle Crest. We'd like to share an even better experience with you soon.
10/10 Excellent
percy
Voyage en famille
6 août 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
percy
Séjour de 1 nuit en août 2023
Réponse de Customer Service le 7 août 2023
Thank you for the excellent rating, Percy!Our goal is to go above and beyond to ensure our guests have a memorable experience at Ann Arbor Marriott Ypsilanti at Eagle Crest! We look forward to hosting you again soon.
6/10 Satisfaisant
Monique
Voyage en couple
1 août 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Monique
Séjour de 1 nuit en juillet 2023
Réponse de Customer Service le 1 août 2023
Hello Monique,It's disheartening to know that your stay did not meet your expected standards. While we are usually known for our wonderful views, it seems that your room's location didn't fulfill this promise. We apologize for any aesthetic concerns in the room that may have detracted from your overall experience.Further, it's unfortunate to hear that the comfort of the bed and some functional issues negatively impacted your stay. We appreciate your feedback on our breakfast buffet as well, as we always aim to provide our guests with a valuable experience. We are confident that your next visit will reflect the high-level service that we strive to provide.
10/10 Excellent
George C
31 juil. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
George C
Séjour de 1 nuit en juillet 2023
Réponse de Customer Service le 1 août 2023
Thank you for taking the time to leave this wonderful rating, George! We hope to see you again soon at Ann Arbor Marriott Ypsilanti at Eagle Crest so we can share yet another amazing experience!
10/10 Excellent
Zivile, Westmont
Voyage en famille
31 juil. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Zivile
Séjour de 1 nuit en juillet 2023
Réponse de Customer Service le 31 juil. 2023
Hello Zivile,We're thrilled to hear you enjoyed the picturesque views from your lake view room at Ann Arbor Marriott Ypsilanti at Eagle Crest. We're equally pleased you found our facility to your liking. Thank you for sharing your positive experience! We look forward to welcoming you back on your next visit.
10/10 Excellent
Sujatha
25 juil. 2023
Sujatha
Séjour de 3 nuits en juillet 2023
Réponse de Customer Service le 26 juil. 2023
Thank you for sharing, Sujatha!At Ann Arbor Marriott Ypsilanti at Eagle Crest, we strive to provide exceptional service for each person who walks through our doors. Thank you for sharing your perfect rating with us. We look forward to sharing the same quality experience with you during your next stay with us.
8/10 Bien
thomas
20 juil. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
thomas
Séjour de 5 nuits en juillet 2023
Réponse de Customer Service le 21 juil. 2023
Thank you for sharing your thoughts with us, Thomas!It's great to see we provided you with such great hospitality. We're hoping we'll be seeing you again during your next visit to Ann Arbor Marriott Ypsilanti at Eagle Crest.
6/10 Satisfaisant
John
Voyage en famille
4 juil. 2023
Les points forts : Propreté et infrastructures et conditions de l’hébergement
Les points faibles : Confort de la chambre
A rare miss for a wonderful resort
John
Séjour de 4 nuits en juin 2023
Réponse de Customer Service le 5 juil. 2023
Hello John,Thank you for taking the time to share your most recent experience at our property. We acknowledge your loyalty as a returning guest, and your feedback is critical to us as we continually work to improve our services.We truly regret to hear that this visit did not meet the high standards we strive for and that you'd previously enjoyed. It appears that the unusual traffic due to an event and a wedding during your stay disrupted your peace and rest. While these events brought vibrancy to our venue, we understand they also produced challenges, specifically with noise disturbances late into the night and early morning. Our priority is to create a calm, enjoyable environment for all our guests, and we'll explore strategies to better manage sound levels, particularly during such events.Additionally, overcrowding in the elevators and the presence of smokers at the front of the hotel are areas we will immediately look into. We will reiterate our strict no-smoking policy around the hotel entrance and reinforce our commitment to consistent elevator service to handle high-traffic periods efficiently.Despite these unexpected setbacks, we are heartened to know that you're planning to return soon and your confidence in our ability to resolve these issues reaffirms our commitment. We encourage you to reach out to us when planning your next visit, as this will enable us to give you a comprehensive update on any planned events, further ensuring a restful stay.Thank you again, John, for highlighting these areas of concern. Your feedback will serve as guidance as we continue to strive for top-tier service at the Ann Arbor Marriott Ypsilanti at Eagle Crest. Looking forward to welcoming you back in a couple of weeks and providing a much more serene and enjoyable experience.
10/10 Excellent
Lisa R
Voyage en famille
24 juin 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Lisa R
Séjour de 3 nuits en juin 2023
Réponse de Customer Service le 25 juin 2023
Thank you for the excellent rating, Lisa!Our goal is to go above and beyond to ensure our guests have a memorable experience at Ann Arbor Marriott Ypsilanti at Eagle Crest! We look forward to hosting you again soon.
6/10 Satisfaisant
Andrew
23 juin 2023
Andrew
Séjour de 1 nuit en juin 2023
Réponse de Customer Service le 13 juil. 2023
Thank you for the feedback, Andrew.We strive to share a pleasant experience with all of our guests. We do hope to see you again soon so we can share a more positive encounter with you.
6/10 Satisfaisant
Beatrice
19 juin 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Beatrice
Séjour de 2 nuits en juin 2023
10/10 Excellent
MIchael
11 juin 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
MIchael
Séjour de 2 nuits en juin 2023
Réponse de Customer Service le 12 juin 2023
Thank you for this excellent rating, Michael!We're always working hard to provide a high-quality experience for all of our guests so It's wonderful to hear that you had such an enjoyable stay at Ann Arbor Marriott Ypsilanti at Eagle Crest! We'd love to host you again someday for yet another unforgettable visit.
10/10 Excellent
Charles
Voyage en couple
11 juin 2023
Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
Charles
Séjour de 4 nuits en juin 2023
Réponse de Customer Service le 13 juin 2023
Charles,Thank you for taking the time to provide feedback on your stay at Ann Arbor Marriott Ypsilanti at Eagle Crest. We are thrilled to see that you had a positive experience, however, we understand that ongoing construction could have impacted your stay.Please accept our apologies for any inconvenience the construction may have caused you. While we endeavor to provide our guests with accurate information about our hotel, we regret that the construction updates were not clearly communicated during your booking process. We appreciate your bringing this to our attention, and we will work towards improving the visibility of such information in the future.Our goal at Ann Arbor Marriott Ypsilanti at Eagle Crest is to create an enjoyable experience for all our valued guests. We want to ensure that every aspect of your stay, from booking to check-out, provides you with satisfaction and comfort. Your feedback is essential in helping us identify areas for improvement and enhancing the overall guest experience.We are grateful for your patronage and hope to have the opportunity to serve you again. Should you choose to stay with us in the future, we look forward to providing an even better experience along with the completion of our ongoing improvements.
10/10 Excellent
matt
Voyage en famille
3 juin 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
A lot to love
matt
Séjour de 2 nuits en mai 2023
Réponse de Customer Service le 4 juin 2023
Matt, thank you so much for taking the time to share your positive experience at Ann Arbor Marriott Ypsilanti at Eagle Crest. We are thrilled to know that our hotel will be your first choice when visiting family in Michigan. Our team is glad that you appreciated the level of service from our staff and their prompt attention to your requests for extra towels and coffee supplies.We also acknowledge your valuable feedback regarding the cleanliness of the bathroom floor. It's important to us to maintain consistently high standards of cleanliness throughout all areas of the hotel, and we apologize for not fully meeting those expectations in this instance. Our housekeeping team is dedicated to creating a comfortable and clean environment for all guests, and we will take this feedback as an opportunity to make improvements.Once again, thank you for your kind words and for choosing Ann Arbor Marriott Ypsilanti at Eagle Crest. Our team looks forward to welcoming you back during your next visit to the area and providing even more remarkable experiences. Safe travels!