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Avis sur Holiday Inn York, an IHG Hotel

3.5 out of 5
Holiday Inn York, an IHG Hotel
Tadcaster Road, Dringhouses, York, England

Avis

8,2

Très bien

Note des voyageurs de 10 (Excellent), d’après 400 avis sur 1002." "
Note des voyageurs de 8 (Bien), d’après 368 avis sur 1002." "
Note des voyageurs de 6 (Satisfaisant), d’après 142 avis sur 1002." "
Note des voyageurs de 4 (Médiocre), d’après 63 avis sur 1002." "
Note des voyageurs de 2 (Horrible), d’après 29 avis sur 1002." "

8,2/10

Propreté

8,6/10

Personnel et service

7,6/10

Équipements

7,8/10

Infrastructures et conditions de l’hébergement

7,8/10

Écoresponsabilité

Avis

10/10 Excellent

jocelyne

Séjour de 2 nuits en juin 2023
Réponse de Kind regards, Hotel Management le 15 juil. 2023
Thank you for taking the time to tell us about your experience at Holiday Inn YORK. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.

10/10 Excellent

Voyageur vérifié

Séjour de 1 nuit en juillet 2019

8/10 Bien

Eric

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en août 2018

8/10 Bien

Didier, Besançon

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Bon hôtel et très calme
Hôtel bien situé pas trop loin du centre ville on peut même y aller à pied. Petit déjeuner très bien. Seul petit reproche la salle de bain très petite.
Séjour de 2 nuits en août 2018

8/10 Bien

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en juin 2018

6/10 Satisfaisant

Louise

Les points forts : Propreté et personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mai 2024

10/10 Excellent

Shaun

Voyage en couple
Les points forts : Propreté, personnel et service, équipements
Staff really friendly good service
Séjour de 1 nuit en mai 2024
Réponse de Hotel Management le 22 mai 2024
Thank you for taking the time to tell us about your experience at Holiday Inn YORK. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. kind regard's Hotel Management

10/10 Excellent

Michelle, Grimsby

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Hotel is a great location, lovely walk into the city centre or catch the bus. Staff are so friendly and extremely helpful. Bedrooms are spacious and clean. Breakfast os tasty and plentiful. The only thin that lets the hotel down is the outside, aesthetically its not the nicest looking hotel once inside its absolutely fine. Highly recommend and would definitely stay here again.
Séjour de 1 nuit en mai 2024
Réponse de Hotel Management le 22 mai 2024
Thank you for taking the time to tell us about your experience at Holiday Inn YORK. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. kind regard's Hotel Management

10/10 Excellent

John

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Nice clean very good transport service friendly staff 👌
Séjour de 1 nuit en mai 2024
Réponse de Hotel Management le 22 mai 2024
Thank you for taking the time to tell us about your experience at Holiday Inn YORK. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. kind regard's Hotel Management

8/10 Bien

John

Voyage en couple
Les points forts : Équipements et infrastructures et conditions de l’hébergement
The hotel was nice and clean, don’t get me wrong I possibly would stay there again, however the bathrooms are small and pokey, also if you go out in the morning don’t be in a hurry for your room to be done, ours wasn’t ready by after 3 I eventually told them not to worry they could do it when I checked out the next day
Séjour de 2 nuits en mai 2024
Réponse de Hotel Management le 22 mai 2024
Thank you for taking the time to tell us about your experience at Holiday Inn YORK. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. kind regard's Hotel Management

10/10 Excellent

david

Voyage en couple
Les points forts : Équipements
Generally good
Séjour de 2 nuits en mai 2024
Réponse de Hotel Management le 22 mai 2024
Thank you for taking the time to tell us about your experience at Holiday Inn YORK. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. kind regard's Hotel Management

10/10 Excellent

Joe

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Rooms were clean and fresh. Staff were excellent and food was verygpod
Séjour de 1 nuit en avril 2024
Réponse de Hotel Management le 22 mai 2024
Thank you for taking the time to tell us about your experience at Holiday Inn YORK. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. kind regard's Hotel Management

10/10 Excellent

Leung

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Nice
Séjour de 2 nuits en avril 2024
Réponse de Hotel Management le 22 mai 2024
Thank you for taking the time to tell us about your experience at Holiday Inn YORK. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. kind regard's Hotel Management

10/10 Excellent

James

Séjour de 1 nuit en avril 2024
Réponse de Hotel Management le 22 mai 2024
Thank you for taking the time to tell us about your experience at Holiday Inn YORK. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. kind regard's Hotel Management

8/10 Bien

Bethany

Les points forts : Personnel et service
Séjour de 3 nuits en février 2024
Réponse de Hotel Management le 20 avr. 2024
Thank you for taking the time to tell us about your experience at Holiday Inn YORK. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. kind regard's Hotel Management

4/10 Médiocre

Rebecca, Carlisle

Voyage en famille avec de jeunes enfants
Les points forts : Personnel et service
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
The staff were pleasant and the Breakfast was nice but the room was honestly awful. Fridge warm and dirty, shower flooded all over bathroom after 1min use and couldn't be fixed until the morning. Air com dripped and caused a soaking wet carpet in entrance way. Beds were made but not properly and duvet too small on kids bed single duvet for a double sheet. Bathroom was tiny couldn't shut the door without going into the shower. Door didn't lock and handle was coming off. I expect more from my past experiences with IHG brand.
Séjour de 1 nuit en avril 2024
Réponse de Hotel Management le 22 mai 2024
Thank you for taking the time to tell us about your experience at Holiday Inn YORK. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. kind regard's Hotel Management

6/10 Satisfaisant

Eslam

Voyage en famille avec de jeunes enfants
Food was nice
Séjour de 1 nuit en avril 2024
Réponse de Hotel Management le 20 avr. 2024
Thank you for taking the time to tell us about your experience at Holiday Inn YORK. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. kind regard's Hotel Management

6/10 Satisfaisant

Sarah

Voyage en famille avec de jeunes enfants, Voyage en famille
Les points forts : Personnel et service
Les points faibles : Équipements et infrastructures et conditions de l’hébergement
Leider ist das Hotel ziemlich in die Jahre gekommen und müsste dringend renoviert werden. Bettwäsche sowie Handtücher hatten teilweise Löcher und auch die Zimmerausstattung ist renovierungsbedürftig. Das Personal war jedoch durchweg freundlich und hilfsbereit.
Séjour de 2 nuits en avril 2024
Réponse de Hotel Management le 20 avr. 2024
Thank you for choosing Holiday Inn and for taking the time to provide feedback about your experience at Holiday Inn YORK. I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future. I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception. Kind Regards Hotel Management

8/10 Bien

Victoria

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
We have returned to this hotel many times.It is very convenient for a visit to York.Free parking and easy,nice walk into town.Always clean with pleasant staff and good value for money.
Séjour de 1 nuit en avril 2024
Réponse de Hotel Management le 20 avr. 2024
Thank you for taking the time to tell us about your experience at Holiday Inn YORK. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. kind regard's Hotel Management

8/10 Bien

Aled

Les points forts : Personnel et service
decent stay
Séjour de 2 nuits en avril 2024
Réponse de Hotel Management le 20 avr. 2024
Thank you for taking the time to tell us about your experience at Holiday Inn YORK. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. kind regard's Hotel Management

10/10 Excellent

Murali

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Decent hotel. Good location with easy access to town centre. Friendly hospitable staff. Clean rooms. Overall, a pleasant stay.
Séjour de 1 nuit en mars 2024
Réponse de Hotel Management le 20 avr. 2024
Thank you for taking the time to tell us about your experience at Holiday Inn YORK. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. kind regard's Hotel Management

4/10 Médiocre

Billy

Voyage en couple
Les points forts : Équipements et infrastructures et conditions de l’hébergement
First the positives, very pretty and nicely laid out, clean room and breakfast was excellent. But our experience overall wasn't what we hoped for. When we came in, they lost our booking and when we finally sorted it all out and got a room, it wasn't the room we booked for! Instead we went from a king to a double room. When we got to our room, the door was ajar with some dirty cloths stopping it from closing and a half empty McDonald's cup outside our room. We were told this was the cleaner but didn't seem to see it as a big issue. Overall kind of disappointing because the hotel itself was excellent.
Séjour de 1 nuit en mars 2024
Réponse de Hotel Management le 20 avr. 2024
Thank you for choosing Holiday Inn and for taking the time to provide feedback about your experience at Holiday Inn YORK. I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future. I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception. Kind Regards Hotel Management

8/10 Bien

John

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Decent hotel for the price, easy parking, next to easy transport links.
Séjour de 1 nuit en mars 2024
Réponse de Hotel Management le 20 avr. 2024
Dear John,Thank you for taking the time to tell us about your experience at Holiday Inn YORK. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. kind regard's Hotel Management

10/10 Excellent

kareana

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
All staff are really pleasant and friendly very polite and helpful
Séjour de 1 nuit en mars 2024
Réponse de Hotel Management le 25 mars 2024
Thank you for taking the time to tell us about your experience at Holiday Inn YORK. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. kind regard's Hotel Management

8/10 Bien

Ann

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Comfortable stay.
Séjour de 1 nuit en mars 2024
Réponse de Hotel Management le 23 mars 2024
Thank you for taking the time to tell us about your experience at Holiday Inn YORK. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. kind regard's Hotel Management

8/10 Bien

Gerald

Voyage en couple
Les points forts : Personnel et service
The hotel menu is good, with a decent selection of food and variety. However the fried fish was greasy with too much batter. The breakfast menu is excellent with a good variety of both hot and cold food, and beverages. Our room was clean and comfortable, but was spoiled somewhat by some poorly maintained fittings which were suffering from wear.
Séjour de 3 nuits en mars 2024
Réponse de FO Team le 8 mars 2024
Dear Gerald,Thank you for taking the time to tell us about your experience at Holiday Inn YORK. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. kind regard's Hotel Management

6/10 Satisfaisant

Linda

Les points faibles : Personnel et service et infrastructures et conditions de l’hébergement
Hi. Charged £50 on my debit card. Awaiting refund. I was told on check in the £50 was just to authorize my account incase I charged anything to the room.
Séjour de 1 nuit en mars 2024
Réponse de FO Team le 8 mars 2024
Dear Linda,Thank you for taking the time to tell us about your experience at Holiday Inn YORK. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. kind regard's Hotel Management

10/10 Excellent

JOAN

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Only stayed for 1 night but thoroughly enjoyed. Staff very pleasant and helpful and Hotel presents itself very well , room lovely, would definitely stay here again.
Séjour de 1 nuit en mars 2024
Réponse de FO Team le 8 mars 2024
Dear JOAN,Thank you for taking the time to tell us about your experience at Holiday Inn YORK. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. kind regard's Hotel Management

8/10 Bien

Tianyi

Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
Séjour de 3 nuits en février 2024
Réponse de FO Team le 8 mars 2024
Dear Tianyi,Thank you for taking the time to tell us about your experience at Holiday Inn YORK. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. kind regard's Hotel Management

10/10 Excellent

Natalie

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 3 nuits en février 2024
Réponse de Hotel Management le 25 févr. 2024
Thank you for taking the time to tell us about your experience at Holiday Inn YORK. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. kind regard's Hotel Management

10/10 Excellent

Coral

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Great hotel for a weekend in York
The room was fresh and clean we went for a king bed room and I have never slept in a bed so big! It was so comfortable! Bathroom as clean and the shower was hot. Perfect for if you wanna go to York but wanna save some money. Was only a 9 min Uber which cost us £4 which is nothing compared to the parking prices! And it only a half a hour walk if you did wanna walk into York
Séjour de 1 nuit en février 2024
Réponse de Hotel Management le 25 févr. 2024
Thank you for taking the time to tell us about your experience at Holiday Inn YORK. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. kind regard's Hotel Management

6/10 Satisfaisant

Jane

Les points forts : Confort de la chambre
Average
We wanted a reasonably priced hotel in York with free parking to be near family. The hotel was quiet, bedroom windows opened, which we had requested, and front of house and restaurant staff were very pleasant. Our bedroom was a good size, bed comfy and shower was hot and powerful. Everything in the room worked On the downside, the hotel is quite basic in terms of decoration and was very warm. I think this is a relatively inexpensive hotel that does the job if you are on a budget. Probably has good deals for families. It’s too far for most people to walk into York but looks as though it’s on a bus route into the city
Séjour de 3 nuits en février 2024
Réponse de Hotel Management le 25 févr. 2024
Thank you for taking the time to tell us about your experience at Holiday Inn YORK. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. kind regard's Hotel Management

10/10 Excellent

Andrew

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Holiday was lovely at this hotel
Séjour de 1 nuit en février 2024
Réponse de FO Team le 16 févr. 2024
Dear Andrew,Thank you for taking the time to tell us about your experience at Holiday Inn YORK. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. kind regard's Hotel Management

8/10 Bien

Mrs Elizabeth

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Visiting for a family occasion and this was the closest most affordable hotel to the venue. The main reason that we booked this hotel was because of the parking being included in the price 👍
Séjour de 1 nuit en février 2024
Réponse de FO Team le 16 févr. 2024
Dear Mrs Elizabeth,Thank you for taking the time to tell us about your experience at Holiday Inn YORK. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. kind regard's Hotel Management

10/10 Excellent

Jay

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Perfect location for york new friendly staff and and great breakfast
Séjour de 1 nuit en février 2024
Réponse de FO Team le 16 févr. 2024
Dear Jay,Thank you for taking the time to tell us about your experience at Holiday Inn YORK. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. kind regard's Hotel Management

10/10 Excellent

Sue

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Good
Séjour de 1 nuit en février 2024
Réponse de FO Team le 16 févr. 2024
Dear Sue,Thank you for taking the time to tell us about your experience at Holiday Inn YORK. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. kind regard's Hotel Management

8/10 Bien

Clare

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Pleasant hotel, bit tired and small rooms but clean and friendly helpful staff. Good selection of fresh breakfast , continental and cooked. Good sized free car park.
Séjour de 1 nuit en février 2024
Réponse de Hotel Management le 8 févr. 2024
Thank you for taking the time to tell us about your experience at Holiday Inn YORK. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. kind regard's Hotel Management

10/10 Excellent

Anthony

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Wonderful, helpful and friendly staff. Daily housekeeping service was very welcomed, our room and bathroom was cleaned daily. Free parking an absolute bonus, and a great breakfast. The list goes on
Séjour de 4 nuits en février 2024
Réponse de Hotel Management le 8 févr. 2024
Thank you for taking the time to tell us about your experience at Holiday Inn YORK. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. kind regard's Hotel Management

2/10 Horrible

Kassidy

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
We walked into the room and at first seemed cleaned until we looked at the bed and found that sheets were dirty with stains on them which is disgusting which I don’t expect to hen spending money on somewhere to stay and isn’t cheap.
Séjour de 2 nuits en février 2024
Réponse de Hotel Management le 5 févr. 2024
Thank you for choosing Holiday Inn and for taking the time to provide feedback about your experience at Holiday Inn YORK. I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future. I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception. Kind Regards Hotel Management

10/10 Excellent

Kim

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Staff were attentive and made a huge difference to our stay. We had four young children in our party and didn’t feel uncomfortable, the children were welcomed and cared for. Lovely breakfast buffet, plenty of various options. Great location - a very short bus ride in to the centre of York city (which the kids loved). Could’ve easily walked. Hotel provided us with a city map and directed us. Really helpful. Will definitely be visiting again.
Séjour de 1 nuit en février 2024
Réponse de Hotel Management le 5 févr. 2024
Thank you for taking the time to tell us about your experience at Holiday Inn YORK. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. kind regard's Hotel Management

10/10 Excellent

Paul

Séjour de 1 nuit en février 2024
Réponse de Hotel Management le 5 févr. 2024
Thank you for taking the time to tell us about your experience at Holiday Inn YORK. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. kind regard's Hotel Management

10/10 Excellent

adrian

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
We had a very enjoyable few days in York the hotel was excellent and the breakfast was very good and varied from full english to continental. The location of hotel was great just outside the city centre and about a 25min walk or the bus stop was just across the road no 4 bus costing £2. There were also two pubs across the road serving excellent food in the evenings if you wanted a change from the hotel restaurant. I would highly recommend a stay and will definitely be returning in the future.
Séjour de 2 nuits en janvier 2024
Réponse de Hotel Management le 5 févr. 2024
Thank you for taking the time to tell us about your experience at Holiday Inn YORK. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. kind regard's Hotel Management

10/10 Excellent

Colin

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Basic but good
The hotel was basic but clean and the staff were excellent
Séjour de 1 nuit en janvier 2024
Réponse de Hotel Management le 5 févr. 2024
Thank you for taking the time to tell us about your experience at Holiday Inn YORK. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. kind regard's Hotel Management

10/10 Excellent

Jason

Séjour de 1 nuit en janvier 2024
Réponse de Hotel Management le 23 mars 2024
Thank you for taking the time to tell us about your experience at Holiday Inn YORK. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. kind regard's Hotel Management

8/10 Bien

Flora

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en janvier 2024
Réponse de Hotel Management le 27 janv. 2024
Thank you for taking the time to tell us about your experience at Holiday Inn YORK. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. kind regard's Hotel Management

10/10 Excellent

paul

Voyage d’affaires
Les points forts : Propreté, personnel et service, confort de la chambre
Séjour de 5 nuits en janvier 2024
Réponse de Hotel Management le 27 janv. 2024
Thank you for taking the time to tell us about your experience at Holiday Inn YORK. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. kind regard's Hotel Management

10/10 Excellent

Caroline

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
I booked 3 rooms for one nights stay after my 60th Birthday party. The staff were excellent especially Hayley who said she would make sure all three rooms were side by side, when we arrived they were. At breakfast the choice was superb we didnt arrived for breakfast until nearly 10am. Everything was fresh and plentiful. There was no HP sauce but ipon asking a member of staff it was replenised immediately. Overall I could not fault ANYTHING about our stay only the beds were so comfy we ALL slept much later than planned!!!
Séjour de 1 nuit en janvier 2024
Réponse de Hotel Management le 22 janv. 2024
Thank you for taking the time to tell us about your experience at Holiday Inn YORK. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. kind regard's Hotel Management

6/10 Satisfaisant

Brigette

Voyage en famille
Les points forts : Personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
Séjour de 3 nuits en janvier 2024
Réponse de Hotel Management le 20 janv. 2024
Thank you for choosing Holiday Inn and for taking the time to provide feedback about your experience at Holiday Inn YORK. I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future. I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception. Kind Regards Hotel Management

8/10 Bien

Carron

Les points forts : Propreté, personnel et service, confort de la chambre
Séjour de 3 nuits en janvier 2024
Réponse de Hotel Management le 14 janv. 2024
Thank you for taking the time to tell us about your experience at Holiday Inn YORK. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. kind regard's Hotel Management

10/10 Excellent

Louise

Voyage en famille
Les points forts : Personnel et service, équipements, infrastructures et conditions de l’hébergement
Staff very welcoming and professional
Séjour de 1 nuit en janvier 2024
Réponse de Hotel Management le 14 janv. 2024
Thank you for taking the time to tell us about your experience at Holiday Inn YORK. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. kind regard's Hotel Management