Avis sur Extended Stay America Suites Orange County Yorba Linda
Extended Stay America Suites Orange County Yorba Linda
22711 Oakcrest Cir, Yorba Linda, CA
Avis
6,8
7,0/10
Propreté
7,4/10
Personnel et service
6,2/10
Équipements
6,8/10
Infrastructures et conditions de l’hébergement
6,8/10
Écoresponsabilité
Avis
19 mai 2024
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mai 2024
Réponse de Hotel Management le 20 mai 2024
Dear brian, Thank you for your feedback. We apologize for the disappointing condition of your room. Providing a bright and welcoming environment is important to us, and we regret that we fell short during your stay. We are addressing these issues with our team to ensure improvements are made. Your comments are valuable as we strive to enhance our guest experience. We hope to have the opportunity to provide you with a better stay in the future.Sincerely,Hotel Management
10/10 Excellent
Erik
13 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Erik
Séjour de 1 nuit en mai 2024
4/10 Médiocre
Claudette
5 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Claudette
Séjour de 1 nuit en mai 2024
8/10 Bien
Cameron
5 mai 2024
Cameron
Séjour de 1 nuit en mai 2024
10/10 Excellent
Veronica
Voyage en couple
3 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Veronica
Séjour de 1 nuit en mai 2024
8/10 Bien
Paterno
Voyage en couple
29 avr. 2024
Les points forts : Infrastructures et conditions de l’hébergement
Paterno
Séjour de 1 nuit en avril 2024
6/10 Satisfaisant
Ronneice
Voyage en famille
29 avr. 2024
Les points forts : Personnel et service
Ronneice
Séjour de 3 nuits en avril 2024
Réponse de Hotel Management le 30 avr. 2024
Dear Ronneice, Thank you for sharing your experience with us. We apologize for the cleanliness issues you encountered in the hallways and kitchen area during your recent stay. Your feedback is valuable, and we will address these issues with our housekeeping team to ensure that our facilities are properly maintained. We appreciate your understanding and patience. We hope to have the opportunity to welcome you back and exceed your expectations in the future. Sincerely,Hotel Management
8/10 Bien
Robert
Voyage avec des animaux de compagnie, Voyage en couple
28 avr. 2024
Les points forts : Personnel et service et équipements
Robert
Séjour de 1 nuit en avril 2024
Réponse de Hotel Management le 30 avr. 2024
Dear Robert, Thank you for bringing this to our attention. We apologize for the inconvenience caused by the trash in the parking lot and the lack of dog bags for cleaning up after pets. Maintaining cleanliness and providing a pleasant environment for our guests is a top priority for us. We will address these issues immediately to ensure that our premises are clean and well-maintained at all times. We hope to have the opportunity to welcome you back and exceed your expectations in the future.Sincerely,Hotel Management
4/10 Médiocre
Kevin
26 avr. 2024
Les points faibles : Propreté
Kevin
Séjour de 2 nuits en avril 2024
Réponse de Hotel Management le 27 avr. 2024
Dear Kevin, Thank you for bringing these issues to our attention. We apologize for the unpleasant odor in your room and any inconvenience caused by the cleanliness of the bathroom. We appreciate your kind words regarding our manager's professionalism and regret any shortcomings in the service provided by our front desk staff. Your feedback will be addressed with our team to ensure improvements are made. We value your input and hope to provide a more satisfactory experience during any future stays.Sincerely,Hotel Management
8/10 Bien
Cathy
20 avr. 2024
Cathy
Séjour de 1 nuit en avril 2024
8/10 Bien
Erik
15 avr. 2024
Erik
Séjour de 1 nuit en avril 2024
10/10 Excellent
Adelina
Voyage en famille avec de jeunes enfants, Voyage en famille, Voyage en groupe, Voyage en couple
12 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Adelina
Séjour de 1 nuit en avril 2024
10/10 Excellent
Curtis, Colorado Springs
11 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Curtis
Séjour de 2 nuits en avril 2024
Réponse de Hotel Management le 11 avr. 2024
Dear Curtis, Thank you for sharing your experience at Extended Stay America. We are glad to hear that you found the room decent and appreciated the convenience and quietness of our property. We apologize for any inconvenience caused by the staff's lack of friendliness and the maintenance issues you encountered. Rest assured, we take your comments seriously and will work diligently to address these concerns. Your satisfaction is important to us, and we hope to welcome you back for a more enjoyable experience in the future at Extended Stay America.Sincerely,Hotel Management
6/10 Satisfaisant
Ibrahim
9 avr. 2024
Ibrahim
Séjour de 3 nuits en avril 2024
10/10 Excellent
victor
Voyage en couple
8 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
victor
Séjour de 1 nuit en avril 2024
Réponse de Hotel Management le 8 avr. 2024
Dear victor, It was a pleasure having you as our guest at Extended Stay America, and we want to thank you for sharing your review with other travelers. It's great to hear you enjoyed your stay and that our property and service met all your expectations! We look forward to welcoming you again the next time you are in the area. Sincerely,Hotel Management
10/10 Excellent
Orlando
7 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Orlando
Séjour de 1 nuit en avril 2024
10/10 Excellent
Edwin
2 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Edwin
Séjour de 1 nuit en janvier 2024
4/10 Médiocre
Kelly
31 mars 2024
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Kelly
Réponse de Hotel Management le 31 mars 2024
Dear Kelly, Thank you for being our guest. We hope you will accept our apologies for not providing the exceptional service you should have received, which is tarnishing your stay with us. Your remarks are vital and shared with the team for improvement. Our front desk team is always available to help you handle such issues and make your time with us comfortable. Please give us another opportunity to accommodate you, and we are confident we can replace this experience with a more positive memory!Sincerely,Hotel Management
10/10 Excellent
Kimberly
Voyage en famille avec de jeunes enfants, Voyage en couple
28 mars 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Kimberly
Séjour de 2 nuits en mars 2024
Réponse de Hotel Management le 28 mars 2024
Dear Kimberly, Thank you for choosing Extended Stay America! We are thrilled you enjoyed your stay, and your comments were wonderful to read. We're delighted to hear that you find our accommodations modern, clean, and spacious. It was our pleasure having you as our guest, and we look forward to seeing you on your next visit to the area.Sincerely,Hotel Management
8/10 Bien
David
Voyage en famille
28 mars 2024
Les points forts : Propreté et personnel et service
David
Séjour de 3 nuits en mars 2024
2/10 Horrible
Yaritza
24 mars 2024
Yaritza
Séjour de 1 nuit en mars 2024
10/10 Excellent
Richard
Voyage d’affaires, Voyage en couple
24 mars 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Richard
Séjour de 1 nuit en mars 2024
Réponse de Hotel Management le 25 mars 2024
Dear Richard, Thank you for your kind feedback! We're thrilled to hear that you enjoyed your stay with us. Providing exceptional service and comfort is our top priority, and we're delighted that we could meet your expectations. We look forward to welcoming you back at Extended Stay America for another wonderful stay soon!Sincerely,Hotel Management
2/10 Horrible
Cristina
Voyage en famille
23 mars 2024
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
Cristina
Réponse de Hotel Management le 23 mars 2024
Dear Cristina, Thank you for your recent stay at our hotel. We apologize for the inconvenience you experienced during your visit. Providing a clean and welcoming environment is our priority, and we regret that we did not meet your expectations. Rest assured, we take your feedback seriously and will address it with our team to ensure that future guests do not encounter similar issues. Thank you for bringing this to our attention, as it helps us improve our services. We hope for another opportunity to serve you better in the future.Sincerely,Hotel Management
6/10 Satisfaisant
Larry
Voyage d’affaires, Voyage en couple
17 mars 2024
Les points faibles : Propreté et équipements
Larry
Séjour de 1 nuit en mars 2024
Réponse de Hotel Management le 18 mars 2024
Dear Larry, Thank you for your review of our hotel. We promise to provide every guest with fresh, clean accommodations. Therefore, we are disappointed this did not occur during your stay. Please accept our apologies and know that we take our commitment to clean rooms very seriously and will look into your feedback. We hope this isolated incident will not deter you from returning to enjoy the excellent stay you deserve with us. Sincerely,Hotel Management
2/10 Horrible
HOLLY
16 mars 2024
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
HOLLY
Séjour de 5 nuits en mars 2024
Réponse de Hotel Management le 18 mars 2024
Dear HOLLY, Thank you for your review of our hotel. We assure you that we always strive to offer our guests fresh and clean accommodations. Therefore, we apologize that the cleanliness and room conditions you experienced did not meet our high-quality standards. Since receiving your feedback, we have addressed these issues appropriately, as our team is dedicated to ensuring that every room is immaculate and welcoming. Once again, we are sorry for any inconvenience caused and appreciate your feedback. We hope you will consider staying with us again so we can demonstrate the hospitality we are known for and that you deserve.Sincerely,Hotel Management
2/10 Horrible
Ana
Voyage en famille avec de jeunes enfants
16 mars 2024
Les points faibles : Propreté
Ana
Séjour de 3 nuits en mars 2024
Réponse de Hotel Management le 16 mars 2024
Dear Ana, Thank you for staying with us. We completely understand how the events you experienced detracted from your stay and made it less relaxing and seamless. Our goal is to create exceptional and memorable experiences for every guest, so we sincerely apologize that we fell short in your case. Your feedback is essential to us, and we appreciate you bringing these concerns to our attention. We will take appropriate steps to address them and improve our services. We thank you for your patience and understanding. It was a pleasure to have you as our guest, and we hope to have the opportunity to accommodate you again soon.Sincerely,Hotel Management
2/10 Horrible
edgar
15 mars 2024
edgar
Séjour de 4 nuits en mars 2024
10/10 Excellent
Jessica
9 mars 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Jessica
Séjour de 1 nuit en mars 2024
Réponse de Hotel Management le 10 mars 2024
Dear Jessica, We are delighted you found privacy a unique experience at Extended Stay America! Our priority is to provide a tranquil and comfortable environment for our guests. Thank you for choosing us, and we look forward to welcoming you back for another enjoyable stay soon!Sincerely,Hotel Management
10/10 Excellent
Ronneice
Voyage en famille avec de jeunes enfants
3 mars 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Ronneice
Séjour de 2 nuits en février 2024
6/10 Satisfaisant
Octavio
23 févr. 2024
Les points forts : Propreté
Octavio
Séjour de 1 nuit en février 2024
2/10 Horrible
Angela, Huntington Beach
Voyage en famille
19 févr. 2024
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Angela
Séjour de 1 nuit en janvier 2024
Réponse de Hotel Management le 20 févr. 2024
Dear Angela, We truly regret to learn about your disappointing experience at our hotel. Please accept our sincere apologies for any inconvenience you encountered during your stay. We're committed to addressing these concerns and ensuring every guest receives the highest service and care. We hope you will consider giving us another chance to provide you with the stay you deserve.Sincerely,Hotel Management
4/10 Médiocre
Yolanda
Voyage en couple
19 févr. 2024
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Yolanda
Séjour de 1 nuit en février 2024
Réponse de Hotel Management le 20 févr. 2024
Dear Yolanda, Thank you for taking the time to share your feedback with us. Please accept our sincere apology for the inconvenience and less-than-favorable experience you had at our hotel. We are committed to upholding a high standard of quality and service and will be sure to look into this further. Thank you so much for bringing this to our attention. We also appreciate you sharing the positive aspects of your visit and hope you will return so we can provide you with the outstanding stay we are known for.Sincerely,Hotel Management
8/10 Bien
Randy
18 févr. 2024
Randy
Séjour de 2 nuits en février 2024
8/10 Bien
Chien-Hsien
Voyage d’affaires
16 févr. 2024
Les points forts : Personnel et service et équipements
Chien-Hsien
Séjour de 3 nuits en février 2024
Réponse de Hotel Management le 16 févr. 2024
Dear Chien-Hsien, We're delighted to hear that you had a positive experience at Extended Stay America! Thank you for your kind words about our friendly and supportive staff, as well as the cleanliness of our rooms. We're pleased you found the area quiet and safe, and we appreciate your feedback about our entrance control. We look forward to welcoming you back for another great stay soon.Sincerely,Hotel Management
10/10 Excellent
Lisa
10 févr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Lisa
Séjour de 1 nuit en février 2024
6/10 Satisfaisant
Michael
29 janv. 2024
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Just okay
Michael
Séjour de 1 nuit en janvier 2024
Réponse de Hotel Management le 30 janv. 2024
Dear Michael, Thank you for reviewing your stay. On behalf of our entire team, please accept our sincerest apologies for our hotel not meeting your expectations. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will address this matter with our housekeeping associates to ensure it does not happen again. We hope you will consider giving us another opportunity to host you in the future and to welcome you back again soon.Sincerely,Hotel Management
4/10 Médiocre
Paul
15 janv. 2024
Les points faibles : Propreté et personnel et service
Paul
Séjour de 2 nuits en janvier 2024
8/10 Bien
Malinda
30 déc. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Malinda
Séjour de 1 nuit en décembre 2023
8/10 Bien
Margo
Voyage en famille
28 déc. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Margo
Séjour de 3 nuits en décembre 2023
Réponse de Hotel Management le 29 déc. 2023
Dear Margo, Thank you for choosing to stay at Extended Stay America and for taking the time to share your thoughts. We are delighted to see by your rating that you had an enjoyable overall experience during your visit. However, we apologize for any inconveniences you encountered and appreciate you bringing them to our attention so future guests can enjoy a seamless and comfortable stay. Your feedback is invaluable to us, and we hope to welcome you back shortly to provide you with an even better experience.Sincerely,Hotel Management
4/10 Médiocre
Neil
Voyage en famille
25 déc. 2023
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Neil
Séjour de 1 nuit en décembre 2023
10/10 Excellent
Michael, La Mirada
Voyage en couple
24 déc. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Michael
Séjour de 1 nuit en décembre 2023
2/10 Horrible
Jose
20 déc. 2023
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Jose
Séjour de 1 nuit en octobre 2023
2/10 Horrible
Richard
19 déc. 2023
Les points faibles : Propreté et personnel et service
Richard
10/10 Excellent
Lorrie
Voyage en famille
18 déc. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Lorrie
Séjour de 3 nuits en novembre 2023
Réponse de Hotel Management le 18 déc. 2023
Dear Lorrie, We are glad you chose to stay at our hotel. It is nice you had a pleasant time and were pleased with our location. We appreciate your observations, both the positive recognition and the comments concerning opportunities for improvement. We are committed to keeping our accommodations clean and well-maintained as we make notes for future plans. Until those plans are approved, our goal is to deliver the best service of any hotel in the area, and we hope you'll return to stay with us again! Sincerely,Hotel Management
10/10 Excellent
Sandra
Voyage en famille
17 déc. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Decently good hotel that is pet friendly.
Sandra
Séjour de 1 nuit en décembre 2023
10/10 Excellent
Anthony
Voyage en famille
10 déc. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Anthony
Séjour de 1 nuit en décembre 2023
Réponse de Hotel Management le 11 déc. 2023
Dear Anthony, Thank you for the fantastic rating and for taking the time to post your review. Our staff is committed to providing excellent service and will be happy to know their efforts helped make your stay great. We appreciate your feedback and look forward to your next stay at Extended Stay America.Sincerely,Hotel Management
2/10 Horrible
Eduardo, Woodland
Voyage en famille
9 déc. 2023
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Eduardo
Séjour de 1 nuit en décembre 2023
Réponse de Hotel Management le 11 déc. 2023
Dear Eduardo, Thank you for your honest evaluation. We are deeply sorry that our staff was not as responsive as they should have been in working to address your specific concerns. It is always our goal to follow up and resolve everything to your total satisfaction; therefore, we are disappointed this was not your experience. We hope you will give us the opportunity to make it up to you on a future visit.Sincerely,Hotel Management
10/10 Excellent
Mike
4 déc. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Mike
Séjour de 4 nuits en novembre 2023
2/10 Horrible
Audrey
4 déc. 2023
Les points faibles : Personnel et service, équipements, infrastructures et conditions de l’hébergement
Audrey
Séjour de 1 nuit en décembre 2023
Réponse de Hotel Management le 7 déc. 2023
Dear Audrey, Thank you for taking the time to evaluate our hotel. Please accept our apologies for the bathroom issue and any inconvenience this caused you. We certainly understand how frustrating it can be when maintenance issues arise. Hopefully, we will have the opportunity to make it up to you on a future visit. Thank you again; we wish you all the best with your travels.Sincerely,Hotel Management
8/10 Bien
catalina
Voyage en groupe
2 déc. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
catalina
Séjour de 1 nuit en décembre 2023