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Avis sur Holiday Inn Yerevan - Republic Square, an IHG Hotel

4 out of 5
Holiday Inn Yerevan - Republic Square, an IHG Hotel
AMIRYAN STR 2, Yerevan

Avis

9,2

Merveilleux

Note des voyageurs de 10 (Excellent), d’après 46 avis sur 65." "
Note des voyageurs de 8 (Bien), d’après 12 avis sur 65." "
Note des voyageurs de 6 (Satisfaisant), d’après 4 avis sur 65." "
Note des voyageurs de 4 (Médiocre), d’après 1 avis sur 65." "
Note des voyageurs de 2 (Horrible), d’après 2 avis sur 65." "

9,4/10

Propreté

9,2/10

Personnel et service

9,6/10

Équipements

9,4/10

Infrastructures et conditions de l’hébergement

9,0/10

Écoresponsabilité

Avis

8/10 Bien

philippe

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 5 nuits en juillet 2023
Réponse de Management le 23 juil. 2023
Dear Philippe,Thank you for providing us with your feedback from your stay.We strive to provide all of our guests with a memorable and pleasant experience whilst with us.Looking forward to seeing you again!Kind Regards,Hotel Management Best regards

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Merci !
Incredible place to stay. Food was damn good, staff lovely, beds comfy, great shower. Just personally not huge fan of concert / dj set situation on restaurant, roof top one was so loud that I abandoned idea to use that space
Séjour de 2 nuits en août 2021
Réponse de The Hotel Management le 17 août 2021
Dear Guest, Greetings from Holiday Inn Yerevan Republic Square Thank you for taking your precious time in providing us with your valuable feedback regarding with your recent stay with us. We are delighted to know that you found our room, service and staff to your satisfaction. We welcome guest comments, suggestions and details of satisfaction or dissatisfaction about the service you have experienced as it helps us to improve our service. Once again, thank you with your feedback and we are looking forward to welcoming you back in the near future. Best regards, The Hotel Management

10/10 Excellent

Barton

Séjour de 2 nuits en avril 2024
Réponse de Hotel Management le 27 mai 2024
Dear Barton,Thank you very much for taking the time to post your very positive feedback on our hotel.Your satisfaction is exactly what we are searching for therefore your compliments are a great reward for us.Looking forward to seeing you again!Best regardsHotel Management

10/10 Excellent

Majid

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Prefect
Séjour de 5 nuits en décembre 2023
Réponse de Management le 28 déc. 2023
Dear Majid,Thank you very much for taking the time to post your very positive feedback on our hotel.We are thrilled to hear you enjoyed your experience.Its our pleasure to provide the best possible service to our guests and we are glad that this commitment was reflected in your visit. We look forward to the next time we are able to serve you again.Kind Regards,Hotel Management

10/10 Excellent

Benjamin, Toronto

Voyage d’affaires
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Great location, comfortable rooms, big pool.
Séjour de 6 nuits en décembre 2023
Réponse de Management le 10 déc. 2023
Dear Benjamin,Thank you for choosing our hotel and for taking time to write a very positive review. We are so glad to hear that you enjoyed your stay. Our hotel aims to provide a truly unique experience and we work hard to exceed your expectations. We are looking forward to welcome you back to our hotel. Kind Regards,Hotel Management

10/10 Excellent

Fey

Séjour de 1 nuit en octobre 2023
Réponse de Management le 28 nov. 2023
Dear Fey,Thank you very much for taking the time to post your very positive feedback on our hotel.Your satisfaction is exactly what we are searching for therefore your compliments are a great reward for us.Looking forward to seeing you again!Best regardsHotel Management

10/10 Excellent

Gevorg

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Amazing. Comfortable. Great customer service.
Séjour de 4 nuits en octobre 2023
Réponse de Management le 5 oct. 2023
Dear Gevorg,Thank you very much for taking the time to post your very positive feedback on our hotel.We strive to provide all of our guests with a memorable and pleasant experience whilst with us and therefore we are delighted that you were able to experience this on your visit.It was a pleasure to know that you find our service and facilities to your satisfaction and we truly appreciate your complimentary remarks.Looking forward to seeing you again!Kind Regards,Hotel Management

8/10 Bien

Hratch

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Roof top very nice
Séjour de 3 nuits en septembre 2023
Réponse de Management le 18 sept. 2023
Dear Hratch,Thank you very much for taking the time to post your very positive feedback on our hotel.Your satisfaction is exactly what we are searching for therefore your compliments are a great reward for us.Looking forward to seeing you again!Best regardsHotel Management

10/10 Excellent

Hazhir

Voyage en famille
Perfect location
Séjour de 1 nuit en septembre 2023
Réponse de Management le 18 sept. 2023
Dear Hazhir,Thank you very much for taking the time to post your very positive feedback on our hotel.We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day.We will look forward to creating many more special memories whenever you will come back to us.Kind Regards,Hotel Management

10/10 Excellent

ohaness

Séjour de 2 nuits en septembre 2023
Réponse de Management le 17 oct. 2023
Dear Ohaness,Thank you very much for taking the time to post your very positive feedback on our hotel.We strive to provide all of our guests with a memorable and pleasant experience whilst with us and therefore we are delighted that you were able to experience this on your visit.It was a pleasure to know that you find our service and facilities to your satisfaction and we truly appreciate your complimentary remarks.Looking forward to seeing you again!Kind Regards,Hotel Management

10/10 Excellent

ohaness

Séjour de 2 nuits en août 2023
Réponse de Management le 27 sept. 2023
Dear Ohaness,Thank you for choosing our hotel and for taking time to write a very positive review. We are thrilled to hear you enjoyed your experience.Its our pleasure to provide the best possible service to our guests and we are glad that this commitment was reflected in your visit. We look forward to the next time we are able to serve you again.Kind Regards,Hotel Management

8/10 Bien

EXALT

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Almost perfect but the gym is disturbing
A great hotel that is modern, clean, and has an incredible location. The staff is friendly and attentive. It would be almost perfect if it were not for the discomfort of the gym when you stay on the 6th floor. The dumbles thrown on the floor of the seventh floor would wake the whole of the 6th floor. I am not sure how the owners/designers would forget that the primary purpose of a hotel room is the comfort of sleep.
Séjour de 6 nuits en août 2023
Réponse de Management le 30 août 2023
Dear EXALT,Thank you very much for taking the time to post your positive feedback on our hotel.It was a pleasure to know that you find our service and facilities to your satisfaction and we truly appreciate your complimentary remarks.Kindly informing that the gym is not under hotel management but we insure you that all your remarks will be handled to them.We look forward to the next time we are able to serve you again and change your expectations. Kind Regards,Hotel Management

8/10 Bien

Mayda

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
We had to stay overnight because of flights delays and hotel charged a lot of money. I was not happy and argued about it .They didn’t give a toss.It was very disappointing and poor customer service
Séjour de 3 nuits en août 2023
Réponse de Management le 9 août 2023
Dear Mayda,Thank you for taking the time to post your feedback on our hotel.Your feedback is extremely valuable to us, as we strive to improve with each and every stay. First of all, our sincerest apologies for the inconveniences you experienced. We always strive to give the best service to our guests and we are sorry that we didnt meet your expectations. We will make sure we share the feedback with our staff to ensure it doesnt happen again.We hope to see you again soon to change your expectations. Kind Regards,Hotel Management

10/10 Excellent

Viktoryia

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en juillet 2023
Réponse de Management le 1 août 2023
Dear Viktoryia,Thank you for choosing our hotel and and for taking time to write a very positive review. We are so glad to hear that you enjoyed your stay. Our hotel aims to provide a truly unique experience and we work hard to exceed your expectations. We are looking forward to welcome you back to our hotel. Kind Regards,Hotel Management

6/10 Satisfaisant

Vicky

Les points faibles : Propreté et personnel et service
Séjour de 19 nuits en juin 2023
Réponse de Management le 21 juil. 2023
Dear Vicky,Thank you for providing us with your feedback from your stay. Your feedback is extremely valuable to us, as we strive to improve with each and every stay. We look forward to serving you again in the future.Kind Regards,Hotel Management

6/10 Satisfaisant

Arakel

Voyage en famille
Les points forts : Propreté et personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
My family and I stayed at this Holiday Inn in Yerevan for a wedding. The hotel has a rooftop dining area with friendly and professional staff. Narine prepared our omelets with a smile and Lusine, Momikon, and Viktoria were friendly and greeted us every morning. One worker even went out of their way to help my mother. The spa unfortunately was not as it was advertised. During our two week stay, the Hamman was closed the entire time, the steam room was closed for about four days, and the jacuzzi was closed for one day. The cleaning staff at the spa and gym were very kind and attentive and helped my mother find the locker room. The front desk staff at the spa were not as helpful or friendly. On our first night, the room’s air-conditioning was not working properly. I notified the reception several times and the technicians were unable to resolve the issue. After I was placed in another room, the front staff sent up a bowl of fruit for the inconvenience. Also, one of the elevators was not working properly and the internet went out twice. The hotel housekeeping was detail-oriented, friendly, and provided excellent service. Overall, the staff at this Holiday Inn were friendly. I was impressed with the customer service from the rooftop dining area and the cleaning staff from the spa and the housekeeping. The amenities at the hotel were not all available and was a big part of the reason why I chose to stay here. Overall, my family and I had a good stay.
Séjour de 15 nuits en juin 2023
Réponse de Management le 6 juil. 2023
Dear Arakel,Thank you for choosing our hotel and for taking time to write a positive review about your stay.Please know that your feedback is extremely valuable to us. We highly appreciate all your kind words about our service and staff. It’s always great when we can help guests make the most of their time with us.We look forward to the next time we are able to serve you again.Kind RegardsHotel Management

10/10 Excellent

Angela

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
It was great
Séjour de 4 nuits en juin 2023
Réponse de Management le 6 juil. 2023
Dear Angela,Thank you very much for taking the time to post your very positive feedback on our hotel.We are thrilled to hear you enjoyed your experience.Its our pleasure to provide the best possible service to our guests and we are glad that this commitment was reflected in your visit. We look forward to the next time we are able to serve you again.Kind Regards,Hotel Management

8/10 Bien

ANNA

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Todo perfecto! Agradable hotel en un entorno inmejorable
Séjour de 2 nuits en juin 2023
Réponse de Management le 4 juil. 2023
Dear Anna,Thank you for providing us with your very positive feedback from your stay. We are thrilled to hear you enjoyed your experience.Its our pleasure to provide the best possible service to our guests and we are glad that this commitment was reflected in your visit. We look forward to the next time we are able to serve you again.Kind Regards,Hotel Management

10/10 Excellent

Charlie

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
A pleasant week in Yerevan.
Beautiful hotel in an excellent location of Yerevan. Helpfull staff , clean rooms and a tasty breakfast. During the week we spent the chef offered a variety of delightful seasonal fruits for breakfast.
Séjour de 7 nuits en juin 2023
Réponse de Management le 29 juin 2023
Dear Charlie,Thank you for taking the time to review your stay at Holiday Inn Yerevan Republic Square.We are so glad that our staff was able to make your experience with us a memorable one. Will pass on your compliments to our chief.It’s always great when we can help guests make the most of their time with us.Looking forward to welcome you back to our hotel!Kind RegardsHotel Management

10/10 Excellent

michael

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Second time staying at this location. Came back because of excellent service. Staff is extremely polite, knowledgeable, willing to help every step of the way. Will come back again. Highly recommend
Séjour de 2 nuits en juin 2023
Réponse de Management le 21 juin 2023
Dear Michael,It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous oneBest regards,Hotel management

10/10 Excellent

Ahmed

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 3 nuits en juin 2023
Réponse de Management le 18 juin 2023
Dear Ahmed,Thank you very much for taking time to post your very positive feedback on our hotel.It was pleasure to know that you find our service and facilities to your satisfaction and we truly appreciate your complementary remark.Looking forward seeing you again!Kind RegardsHotel Management

10/10 Excellent

Hashem

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 2 nuits en mai 2023
Réponse de Hotel Management le 30 mai 2023
Dear Hashem,Thank you very much for taking the time to post your very positive feedback on our hotel.Your satisfaction is exactly what we are searching for therefore your compliments are a great reward for us.Looking forward to seeing you again!Best regardsHotel Management

10/10 Excellent

Faezeh

Séjour de 3 nuits en mai 2023
Réponse de Management le 13 juin 2023
Thank you very much for taking the time to post your very positive feedback on our hotel.We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day.We will look forward to creating many more special memories whenever you will come back to us.Best RegardsHotel Management

10/10 Excellent

Anne

Séjour de 1 nuit en mai 2023
Réponse de Hotel Management le 30 mai 2023
Dear Anne, Thank you very much for taking the time to post your very positive feedback on our hotel.Your satisfaction is exactly what we are searching for therefore your compliments are a great reward for us.Looking forward to seeing you again!Best regardsHotel Management

10/10 Excellent

Steven

Séjour de 1 nuit en avril 2023
Réponse de Hotel Management le 22 mai 2023
Dear Steven,Thank you very much for taking the time to post your high score on our hotel.Your satisfaction is exactly what we are searching for therefore your compliments are a great reward for us.Looking forward to seeing you again.Best regards,Hotel management

10/10 Excellent

Natalja

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 4 nuits en mars 2023
Réponse de Hotel Management le 13 avr. 2023
Dear Natalja,Thank you very much for taking the time to post your very positive feedback on our hotel.Your satisfaction is exactly what we are searching for therefore your compliments are a great reward for us.Looking forward to seeing you again!Best regards,Hotel Management

10/10 Excellent

Nelya, Federal Way

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Хорошее месторасположение и очень приятный и гостеприимный персонал.
Séjour de 13 nuits en février 2023
Réponse de Hotel Management le 13 avr. 2023
Dear Nelya,Thank you very much for taking the time to post your very positive feedback on our hotel.Your satisfaction is exactly what we are searching for therefore your compliments are a great reward for us.Looking forward to seeing you again!Best regards,Hotel Management

10/10 Excellent

Hasan

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
We loved the spacious rooms and cleanliness Location is perfect We enjoy the hotel alot and we wished we had another night.
Séjour de 1 nuit en février 2023
Réponse de Hotel Management le 14 févr. 2023
Dear Hasan,Thank you very much for taking the time to post your very positive feedback on our hotel.Your satisfaction is exactly what we are searching for therefore your compliments are a great reward for us.Looking forward to seeing you again!Best regards,Hotel Management

10/10 Excellent

Hannah

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The omelet lady in the mornings was amazing
Réponse de Hotel Management le 11 janv. 2023
Dear Hannah,Thank you very much for taking the time to post your very positive feedback on our hotel.Your satisfaction is exactly what we are searching for therefore your compliments are a great reward for us.Looking forward to seeing you again.Best regards,Hotel Management

6/10 Satisfaisant

David

Voyage d’affaires
Les points forts : Équipements
Room temperature are too hot.
Réponse de Hotel Management le 11 janv. 2023
Dear David,Thank you very much for taking the time to post your very positive feedback on our hotel. Please accept our sincere apologies for any inconvenience during your stay. Your comments are highly appreciated. Please rest assured that concerned departments have been addressed to investigate and resolve the matters. We look forward to welcoming you back in our property in the nearest future and make your stay more remarkable.Best regards,Hotel Management

10/10 Excellent

Inga

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Отличный отель. Чисто, уютно, находится в центре города. Для меня это было очень удобно.
Séjour de 1 nuit en novembre 2022
Réponse de Hotel Management le 18 nov. 2022
Уважаемая Инга,Позвольте поблагодарить вас за столь приятный отзыв об отеле Holiday Inn YEREVAN - REPUBLIC SQUARE.Нам очень приятно, что вы отметили важные моменты, которые помогли вам в полной мере отдохнуть, получить незабываемые эмоции и высокий сервис обслуживания.С нетерпением ждём новой встречи с Вами. Наша команда приложит максимальное количество усилий, чтобы ваш отдых прошёл на качественно высоком уровне.С благодарностью,Руководство Гостиницы

10/10 Excellent

jeanmarie

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great location, friendly staff. Nice breakfast. Everything is new and clean.
Séjour de 9 nuits en novembre 2022
Réponse de Arman le 14 nov. 2022
Dear jeanmarie, Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely

10/10 Excellent

Albert

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
good
Séjour de 1 nuit en octobre 2022
Réponse de Hotel Management le 28 oct. 2022
Dear Albert,Thank you very much for taking the time to post your very positive feedback on our hotel.Your satisfaction is exactly what we are searching for therefore your compliments are a great reward for us.Looking forward to seeing you again.Best regards,Hotel Management

10/10 Excellent

Androohy

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
great place to stay
Séjour de 1 nuit en septembre 2022
Réponse de Hotel Management le 30 sept. 2022
Dear Androohy,Thank you very much for taking the time to post your high score on our hotel.Your satisfaction is exactly what we are searching for therefore your compliments are a great reward for us.Looking forward to seeing you again.Best regards,Hotel Management

10/10 Excellent

CHRISTINA

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great gym
Séjour de 16 nuits en août 2022
Réponse de Hotel Management le 16 sept. 2022
Dear CHRISTINA ,Thank you very much for taking the time to post your high score on our hotel.Your satisfaction is exactly what we are searching for therefore your compliments are a great reward for us.Looking forward to seeing you again.Best regards,Hotel Management

10/10 Excellent

Annick

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Lovely 10-day stay at the Holiday Inn in Yerevan
I had a lovely relaxing stay at the Holiday Inn. Rooms are well appointed, clean and comfortable. The central location on Republic Square makes it ideal for a Yerevan trip. It is my second stay in that hotel within a year. This time, I was traveling on my own so a regular room was fine but I had stayed with my husband in a suite back in December and that was really pleasant for 2 guests. I enjoyed swimming at the covered pool on the top floor. Unlike other guests, I am not impressed at all with the breakfast (bad croissants and uninteresting food overall) so I would not recommend purchasing that option unless it comes for free with your room.
Séjour de 9 nuits en août 2022
Réponse de Hotel Management le 8 sept. 2022
Dear Annick,Thank you very much for taking the time to post your very positive feedback on our hotel.Your satisfaction is exactly what we are searching for therefore your compliments are a great reward for us.Looking forward to seeing you again,Best regards,Hotel Management

2/10 Horrible

Anthony

Voyage en groupe
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Les points faibles : Personnel et service
The staff treated me like I was a common criminal. Threatens to keep me cats at the hotel. Luckily a family member came who is a part of the police force. But I do have video where the security officer told me he would keep me here if I didn’t pay even though I showed proof that I did
Séjour de 15 nuits en août 2022

10/10 Excellent

HEROS

Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
All did right
Séjour de 1 nuit en août 2022
Réponse de Hotel Management le 22 août 2022
Dear HEROS,Thank you very much for taking the time to post your very positive feedback on our hotel.Your satisfaction is exactly what we are searching for therefore your compliments are a great reward for us.Looking forward to seeing you again!Best regards,Hotel Management

10/10 Excellent

Jeffrey, Painted Post

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
This hotel is amazing in every way. It is conveniently located next to city center attractions (The Republic Square and the dancing fountain!), all your shopping needs, and great restaurants and cafes. The hotel far exceeds what you would find in a Holiday Inn in the US, a very pleasant surprise! Incredibly generous, copious, and delicious breakfast; great food and drinks available throughout the day. The pool area is fantastic as well, and very popular with guests. The outstanding feature of this hotel by far is its incredible staff. This was my first time in Armenia and the staff were some of the first Armenians I have ever met, and I can sincerely say that I have fallen in love with this country and its people largely due to the kindness, respect, and humanity with which the staff interacts with guests. Our stay turned out to be extensive due to unforeseen, difficult circumstances, and I am deeply grateful to everyone who works there for their above-and-beyond helpfulness, friendliness, kindness -- all the while remaining highly professional. Thank you, Holiday Inn Yerevan, for making a difficult time a bit easier on us and for serving as such brilliant ambassadors of your country and culture!
Séjour de 13 nuits en juillet 2022
Réponse de Arman le 9 août 2022
Dear Guest, We would like to thank you for choosing our property for your recent holidays and for sharing your comments. We are pleased to hear that you found your stay and location worthwhile. In Holiday Inn Yerevan we strive to provide the best service possible and making sure that our guests will leave happy and satisfied. We are looking forward to welcoming you back soon. Best regards,

10/10 Excellent

Armen

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Sehr gutes und neues Hotel. Top Sauberkeit und schöne geräumige Zimmer. Der Pool und die Sauna sind auch ein großes Plus
Séjour de 3 nuits en juillet 2022
Réponse de Arman le 4 août 2022
Vielen Dank für Ihre Bewertung unseres Hotels. Es freut uns, dass Ihnen Ihr Aufenthalt bei uns gefallen hat. Unsere Mitarbeiter freuen sich sehr über positive Bewertungen, daher wissen wir Ihr Feedback zu schätzen. Wir hoffen, Sie bald wieder bei uns begrüßen zu dürfen. Mit freundlichen Grüßen, Arman

10/10 Excellent

Jeffrey, Painted Post

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 2 nuits en juillet 2022

2/10 Horrible

JASSEM

Voyage en famille
Les points faibles : Propreté et personnel et service
bad management & not clean
The entrance of the hotel is so bad, there is lot of stairs and it is so difficult to pull the bags and there is no one to help you. the hotel & restaurant employees & management is so so bad, but i need to say thank you to Arman. the house keeping is bad too, they did not clean the rooms very well & not every day. however they don’t change the bed sheets at all.
Séjour de 7 nuits en juin 2022
Réponse de Hotel Management le 28 juil. 2022
Dear Jassem, Thank you for taking the time to tell us about your experience at Holiday Inn YEREVAN - REPUBLIC SQUARE. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We deeply disappointed to heard that your overall experience with us did not meet your expectation. Please accept our sincere apologies for any inconvenience during your stay. Your comments are highly appreciated. Please rest assured that concerned departments have been addressed to investigate and resolve the matters. Best regards, Hotel Management

8/10 Bien

Ulrich

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Hotel im Zentrum
Gutes Hotel mitten im Zentrum (Platz der Republik). WLAN funktioniert sehr gut, man muss sich aber jeden Tag neu anmelden. Einige Zimmer verfügen über einen Balkon. Gute Restaurants in der Umgebung. Essen im Hof-Restaurant gut, im Roof-Top-Restaurant dagegen nicht.
Séjour de 5 nuits en juin 2022
Réponse de Hotel Management le 28 juil. 2022
Dear Ulrich, Thank you very much for taking the time to post your very positive feedback on our hotel. Your satisfaction is exactly what we are searching for therefore your compliments are a great reward for us. Looking forward to seeing you again! Best regards, Hotel Management

10/10 Excellent

Samson

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Es war sehr schön. Ich habe keine Anlass etwas negativ zu äußern. Ich plane im September 2022 wieder dort Gast zu sein.
Séjour de 21 nuits en mai 2022
Réponse de Hotel Management le 20 juin 2022
Dear Samson, Thank you very much for taking the time to post your very positive feedback on our hotel. Your satisfaction is exactly what we are searching for therefore your compliments are a great reward for us. It was a pleasure to know that you find our service and facilities to your satisfaction and we truly appreciate your complimentary remarks. We will look forward to creating many more special memories whenever you will come back to us. Best regards, Hotel Management

10/10 Excellent

Antonina

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 13 nuits en juin 2022

10/10 Excellent

Joude

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great stay
Séjour de 4 nuits en juin 2022
Réponse de Hotel Management le 16 juin 2022
Dear Joude, Thank you very much for taking the time to post your high score on our hotel. Your satisfaction is exactly what we are searching for therefore your compliments are a great reward for us. Looking forward to seeing you again! Best regards, Hotel Management

8/10 Bien

William

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Nice hotel in excellent spot
The senior staff were amazing and very accommodating. Definite language barrier with the lower-level staff, but overall good experience.
Séjour de 1 nuit en juin 2022
Réponse de Hotel Management le 14 juin 2022
Dear William, Thank you very much for taking the time to post your very positive feedback on our hotel. Your satisfaction is exactly what we are searching for therefore your compliments are a great reward for us. Looking forward to seeing you again! Best regards, Hotel Management

4/10 Médiocre

David

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
NOISE NIGHTMARES making your stay miserable
If you're room is facing Republic Square street side, you'll be MISERABLE beyond words of ENDLESS impossible to stop noise. Stay becomes miserable with no ability to sleep. Rooms have no soundproofing at all from outside noise. EPIC FAIL. If you are there on a Friday or Saturday & they do courtyard concerts at Jivan restaurant, you'll live in a real life nightmare with no ability to stop the concert. VIBRATES the ENTIRE BUILDING all the way up to the 7th floor. THIS IS A NIGHTMARE. DO NOT STAY HERE. NO way to stop it. Totally irresponsible design, event & hotel management. They should all be fired for allowing this. Even on the other side, the sound bounces through the entrace to Jivan and can be heard on OTHER side of the building. Rarely will i EVER complain but this WARNING MUST BE MADE known to get management to wake up & stop it or customers to know you will regret your stay.
Séjour de 1 nuit en mai 2022
Réponse de Hotel Management le 14 juin 2022
Dear David, Thank you very much for choosing Holiday Inn YEREVAN - REPUBLIC SQUARE and taking the time to leave your rating and comment for us. Please accept our sincere apologies for any inconvenience during your stay. Your comments are highly appreciated. . Please rest assured that concerned departments have been addressed to investigate and resolve the matters. We hope to have the opportunity to welcoming you back in the near future. Best regards, Hotel Management

8/10 Bien

Danyce

Séjour de 4 nuits en avril 2022
Réponse de Hotel Management le 18 mai 2022
Dear Danyce, Thank you very much for taking the time to post your high score on our hotel. Your satisfaction is exactly what we are searching for therefore your compliments are a great reward for us. Looking forward to seeing you again. Best regards, Hotel Management

10/10 Excellent

Ara

Voyage en groupe
Les points forts : Personnel et service, équipements, infrastructures et conditions de l’hébergement
It was a great experience staying in this hotel, love breakfast in the morning, amenities are great, pool, spa and saunas are fantastic. Great staff very friendly and helpful. The only issue I had during my stay was a internet connection, I had to do reconnect almost every day, other than that it was a great stay .
Séjour de 20 nuits en avril 2022
Réponse de Hotel Management le 18 mai 2022
Dear Ara, Thank you very much for taking the time to post your very positive feedback on our hotel. Your satisfaction is exactly what we are searching for therefore your compliments are a great reward for us. It was a pleasure to know that you find our service and facilities to your satisfaction and we truly appreciate your complimentary remarks. Looking forward to seeing you again. Best regards, Hotel Management