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Avis sur Wuxi Marriott Hotel Lihu Lake

4.5 out of 5
Wuxi Marriott Hotel Lihu Lake
No 188 Huanhu Road, Bin Hu District, Wuxi, Jiangsu

Avis

8,4

Très bien

Note des voyageurs de 10 (Excellent), d’après 9 avis sur 16." "
Note des voyageurs de 8 (Bien), d’après 3 avis sur 16." "
Note des voyageurs de 6 (Satisfaisant), d’après 2 avis sur 16." "
Note des voyageurs de 4 (Médiocre), d’après 1 avis sur 16." "
Note des voyageurs de 2 (Horrible), d’après 1 avis sur 16." "

9,8/10

Propreté

8,2/10

Personnel et service

9,0/10

Équipements

9,2/10

Infrastructures et conditions de l’hébergement

4,0/10

Écoresponsabilité

Avis

6/10 Satisfaisant

WunGong

Les points forts : Propreté et infrastructures et conditions de l’hébergement
Séjour de 8 nuits en janvier 2024

8/10 Bien

Kee

Voyage d’affaires
Les points forts : Propreté, personnel et service, confort de la chambre
Items to be rectified
Hotel safe was not working when I checked in. This should be have been checked before a hotel guest checks in. Spent an hour waiting for this to be resolved. There should be a shuttle bus to the Wuxi Train Station.
Séjour de 3 nuits en août 2023

10/10 Excellent

Frank

Séjour de 3 nuits en août 2023

10/10 Excellent

wenjie

Séjour de 1 nuit en janvier 2023

8/10 Bien

GUANGJIAN

Les points forts : Personnel et service
Séjour de 1 nuit en octobre 2020
Réponse de Marilyn Ma le 24 nov. 2020
Thank you for your comments about Wuxi Marriott Hotel Lihu Lake, and I hope you will stay with us again soon to experience smart luxury at its finest!

2/10 Horrible

chuanli

Séjour de 1 nuit en mai 2020
Réponse de Marilyn le 5 juin 2020
Thank you for your recent stay at Wuxi Marriott Hotel Lihu Lake.I'm very sorry that had a disappointing experience with us and I have addressed these issues with our staff while I hope if you could offer us detail information of your disappointment. Your feedback will help us improve. Thank you again for your feedback, and I do hope the next time you return to Wuxi you consider staying with us again.

10/10 Excellent

caiyun

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en avril 2020
Réponse de Marilyn le 6 mai 2020
Thank you for your comments about Wuxi Marriott Hotel Lihu Lake, and I hope you will stay with us again soon to experience smart luxury at its finest!

8/10 Bien

Voyageur vérifié

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
It was a nice property, close to the main tourist attractions. Getting taxis sometimes weren’t that convenient as they don’t drive inside unless the taxi was dropping someone off. It’s very clean and well maintained building. I booked a room for 3 people but they kept only providing 2 sets of towels, so there were a lot of phone calls for additional towels.
Séjour de 4 nuits en septembre 2019
Réponse de Marilyn le 16 sept. 2019
Thank you for your review of your past stay at Wuxi Marriott Hotel Lihu Lake. I'm very sorry that had some disappointing experience with us and I have addressed these issues with our staff. Your feedback will help us improve. Thank you once again for your comments. Thank you again for your feedback, and I do hope the next time you return to Wuxi you consider staying with us again.

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 2 nuits en août 2019
Réponse de Marilyn le 23 août 2019
Thank you for your comments about Wuxi Marriott Hotel Lihu Lake, and I hope you will stay with us again soon to experience smart luxury at its finest!

10/10 Excellent

Phuong Lan

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en août 2019
Réponse de Marilyn le 21 août 2019
Thank you for your comments about Wuxi Marriott Hotel Lihu Lake, and I hope you will stay with us again soon to experience smart luxury at its finest!

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Thank You
Thank you to the excellent, uber-friendly staff.
Séjour de 2 nuits en juin 2019
Réponse de Marilyn le 19 juin 2019
Thank you for your comments about Wuxi Marriott Hotel Lihu Lake, and I hope you will stay with us again soon to experience smart luxury at its finest!

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Séjour de 5 nuits en mai 2019
Réponse de Marilyn le 19 juin 2019
Thank you for your comments about Wuxi Marriott Hotel Lihu Lake, and I hope you will stay with us again soon to experience smart luxury at its finest!

6/10 Satisfaisant

Voyageur vérifié

Voyage en famille avec de jeunes enfants, Voyage en groupe
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Les points faibles : Personnel et service
The property is beautiful! Conveniently located close to Yuantouzhu (go to Fairy Island!). And only about 5 miles from the city center. The rooms are awesome, with great decoration and comforts! The staff when we arrived at the hotel was super helpful and all fluent in English. The second day, however, only one staff member spoke English and it was limited. The Golden Keys concierge made no attempt to understand my request to store our luggage for the day, even when I used a translation app. Finally when we came to collect our luggage, he didn’t even understand his own notes on the luggage ticket and had to search for a missing item for several minutes. I would stay again as it is extremely comfortable and beautiful, but I expect more from a global brand in terms of service. Even if you don’t speak English, there should be more effort to gain understanding of the guests’ needs
Séjour de 1 nuit en mai 2019
Réponse de Marilyn le 19 juin 2019
We regret that we were not able to provide you with the quality of service you deserve during your recent stay. We strive for flawless service delivery at our hotel, and we are always looking for ways to ensure that each guest experiences the very best we have to offer. Your feedback will help us to continue to improve our training processes, and we hope you will return to stay with us to experience the results of that work for yourself.

10/10 Excellent

Marian

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Stylish hotel, friendly staff
New and stylish hotel with a little bit Chinese elements in the decoration. Room is sizable, big enough for 3 of us with a kid. All staff including front desk, concierge, room service, and the gym center are very friendly and helpful. We arrived quite late in the evening, thanks for the Chinese restaurant still accept our late arrival and last ordering. They serves very nice Chinese food and the breakfast buffet is also not bad. Swimming pool is unexpectedly big with a hot jacuzzi spa inside. There is a robot providing water or other essentials delivery service. Kids just love it! The location of the hotel is great! Quietly located beside the Tai Lake and very convenient to the sightseeing spots nearby. Just one thing wanna mentions is that there was some unpleasant smell in our toilet room. I think the hotel needs to do something on its ventilation. Overall, we enjoy our stay very much.
Séjour de 1 nuit en mars 2019
Réponse de Tracy le 12 avr. 2019
Dear Marian, Thank you for your recent stay at Wuxi Marriott Hotel Lihu Lake. I hope that our inspirational environment and unparalleled serviced helped to create memories that will last long after your time with us concluded. Thank you for your business, and I hope to see you again soon. Sincerely, Tracy Wu Sales Manager Wuxi Marriott Hotel Lihu Lake tracy.wu2@marriott.com 17768335520

4/10 Médiocre

Thomas

Les points forts : Propreté et infrastructures et conditions de l’hébergement
Les points faibles : Personnel et service
very nice hotel. treated differently due to booking through expedia. I was actually asked into the executive lounge by the staff and than asked to leave because I booked through Expedia. I don't know what to say except that the staff was inexperienced and it's a new hotel.
Séjour de 3 nuits en décembre 2018
Réponse de Tracy Wu le 12 déc. 2018
Dear Thomas, Thank you for your review of your past stay at Wuxi Marriott Hotel Lihu Lake. I'm very sorry that had a disappointing experience with us and I have addressed these issues with our staff. Your feedback will help us improve. Thank you once again for your comments. Thank you again for your feedback, and I do hope the next time you return to Wuxi you consider staying with us again. Best regards, Tracy

10/10 Excellent

Sichen, Stockholm

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
New, clean, comfortable room and the whole hotel. Perfect service! The service people are very caring and helpful.
Séjour de 3 nuits en octobre 2018
Réponse de Tracy le 6 nov. 2018
Dear Sichen, Thank you for your recent stay at Wuxi Marriott Hotel Lihu Lake. I hope that our inspirational environment and unparalleled serviced helped to create memories that will last long after your time with us concluded. Thank you for your business, and I hope to see you again soon. Best regards, Tracy