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Avis sur Old Infirmary

4.5 out of 5
Old Infirmary
18 - 20 Silver Street, Worcester, England

Avis

8,8

Excellent

Note des voyageurs de 10 (Excellent), d’après 68 avis sur 107." "
Note des voyageurs de 8 (Bien), d’après 21 avis sur 107." "
Note des voyageurs de 6 (Satisfaisant), d’après 11 avis sur 107." "
Note des voyageurs de 4 (Médiocre), d’après 4 avis sur 107." "
Note des voyageurs de 2 (Horrible), d’après 3 avis sur 107." "

9,2/10

Propreté

9,2/10

Personnel et service

9,0/10

Équipements

9,4/10

Infrastructures et conditions de l’hébergement

9,4/10

Écoresponsabilité

Avis

10/10 Excellent

Libby

Les points forts : Propreté et infrastructures et conditions de l’hébergement
Séjour de 2 nuits en mars 2024

4/10 Médiocre

Tim

Voyage en couple
The shower was good. The bed was comfortable and clean. The throw on the sofa hid its poor stained condition and it was not comfortable. Different sized wine glasses were provided. A tea towel was provided. There was no draining board, so the tea towel was needed to stand the washed items on and was not available to dry up. The carpet was stained. No welcome pack was provided (described on the website). The housekeeper said she could only get some items, so there was no point, as people would only complain. There were plenty of tea bags. 5 servings of milk were provided for 2 people for a 4-day stay. Minimal cutlery and crockery were provided (a single side plate and 2 dinner plates), not adequate to cut up rotisserie chicken. There wasn't a spare knife to butter bread. There was salt but no pepper. The kettle (for hot plate) had no whistle. No microwave instructions were provided and the housekeeper supplied a copy for a different microwave. The small rubbish bin had no extra bin bags and no instructions for disposing of extra rubbish. We provided initial feedback (requested by Expedia). The housekeeper (Laura) contacted us and addressed some of our concerns. When challenged on the assorted wine glasses, she replied guests just steal things, so there was no point in providing matching ones. She said one tea towel was provided, as guest leave the washing up for her to do. We feel we were misled by the description of this as being a "luxury serviced studio apartment".
Séjour de 4 nuits en mars 2024
Réponse de Dim le 11 mars 2024
Hi Tim, a number of your grievances are pretty common sense. The inability to use a standard microwave is more of a ‘you’ issue than us. We like to keep the milk fresh, so provide 5/6 servings, if you require more, we can provide more. Same for tea towels. The assorted wine glasses you refer to are different because some are champagne glasses, and they differ to the other standard wine glasses. The welcome pack you refer to, is on the coffee table. Very hard to miss, unless you were looking for a ‘welcome gift’ as you alluded to. The instructions for extra refuse is again pretty straightforward. We have 4 huge commercial bins in the car park clearly labelled for the use of the hotel and its guests. If you still needed assistance you could have asked the housekeeper to dispose of daily and she would have happily obliged as she did when you requested extra tea towels, milk, sponges etc. Apologies if it seems my reply is strong, but you booked to stay for 4 nights, not a month and also you may have thought you booked the Burj Khalifa. Despite your poor rating, we still wish you well, and hope you find happiness elsewhere.

8/10 Bien

Scott

Voyage d’affaires
Les points forts : Propreté et confort de la chambre
Apartment was very comfortable and well furnished. Did experience some noise from the Asda loading bay and the AC generator. However accom was value for money
Séjour de 1 nuit en février 2024
Réponse de Dim le 12 mars 2024
Hi Scott, Thank you for staying with us. The Asda bay is frustrating but unfortunately out of our hands. One of the disadvantages of being placed in the city centre sadly.We're glad you enjoyed your stay and hope to see you again soon. Best Wishes

10/10 Excellent

Chris

Les points forts : Propreté et confort de la chambre
Séjour de 1 nuit en janvier 2024
Réponse de Worcester Luxury Apartments le 8 févr. 2024
We would like to thank you for booking at Worcester Luxury Apartments. Looking forward to your next booking.

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté et confort de la chambre
Always fantastic
The Old Infirmary never disappoints, always an absolutely fantastic stay, perfect accommodation whichever room you choose and communication is outstanding, already looking forward to next time….
Séjour de 1 nuit en janvier 2024
Réponse de Worcester Luxury Apartments le 8 févr. 2024
We would like to thank you for booking at Worcester Luxury Apartments. Looking forward to your next booking.

10/10 Excellent

ROBERT

Les points forts : Propreté et confort de la chambre
Upscale studio apartment
Comfortable New Year stay in upscale studio apartment in unique building. Good location for city centre.
Séjour de 2 nuits en décembre 2023
Réponse de Worcester Luxury Apartments le 8 févr. 2024
We would like to thank you for booking at Worcester Luxury Apartments. Looking forward to your next booking.

6/10 Satisfaisant

Voyageur vérifié

Voyage en famille
Les points forts : Propreté
Christmas 2023
Warm space - perhaps a little too much so - great for winter but in summer might be stifling. Ground floor so kept blinds down. Quite a distance from where I needed to be - might be great if had a car but came by train. Did not cook whilst there but very basic provision and only instant coffee and breakfast tea bags. Only spoke to staff by phone but very helpful as organised a desk & chair. Did not see anyone at all during stay. Would I stay again - depends on the reason for visit - if work then maybe.
Séjour de 4 nuits en décembre 2023

10/10 Excellent

Clive

Séjour de 2 nuits en novembre 2023
Réponse de Worcester Luxury Apartments le 8 févr. 2024
We would like to thank you for booking at Worcester Luxury Apartments. Looking forward to your next booking.

10/10 Excellent

Karen

Les points forts : Propreté et confort de la chambre
Everything you need in a great location. Well decorated, comfy and clean apartment
Séjour de 1 nuit en décembre 2023

10/10 Excellent

Claire

Les points forts : Propreté et confort de la chambre
Central location
Unusual property transformed into apartments, everything you need in a great location, near to train stations & the centre, ideal for visiting the Victorian market. Easy access, comfy room & all very clean.
Séjour de 1 nuit en décembre 2023

8/10 Bien

grant

Voyage en couple
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Well decorated, nice touches, warm, easy access, plenty of parking
Séjour de 1 nuit en novembre 2023

10/10 Excellent

Brandon

Séjour de 1 nuit en novembre 2023

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté et confort de la chambre
Perfect
Fantastic, Everytime we stay here it’s perfect
Séjour de 1 nuit en novembre 2023
Réponse de Worcester Luxury Apartments le 22 nov. 2023
We would like to thank you for booking at Worcester Luxury Apartments. Looking forward to your next booking.

6/10 Satisfaisant

Voyageur vérifié

Les points forts : Propreté
Les points faibles : Confort de la chambre
Issues with the room
The room itself was lovely and clean. However the code that was given to access the apartment was not working. We therefore had to wait 10 to 15 minutes in the cold to get a new code. The room was cold, therefore I turned on the radiator by turning the taps at the end. When it got too warm, I tried to turn it off but it would not turn off. I called the helpline but they said they would not be able to help. I had to sleep with no duvet on, window open and luckily there was also a fan available to help me cool down. There was also a light that we could not find a switch for that stayed on all night, this also disturbed my sleep.
Séjour de 1 nuit en octobre 2023
Réponse de Worcester Luxury Apartments le 22 nov. 2023
We would like to thank you for booking at Worcester Luxury Apartments. Looking forward to your next booking.

10/10 Excellent

Anson

Voyage en couple
Les points forts : Propreté et équipements
Great location and excellent facility. Parking was a breeze which was appreciated. The bed was cozy and the shower was great (although it lacks a shelf). Sink did not have a stopper in the kitchen which was a minor inconvenience.
Séjour de 2 nuits en septembre 2023
Réponse de Worcester Luxury Apartments le 21 oct. 2023
We would like to thank you for booking at Worcester Luxury Apartments. Looking forward to your next booking.

10/10 Excellent

NA

Les points forts : Propreté
Séjour de 1 nuit en septembre 2023
Réponse de Worcester Luxury Apartments le 28 sept. 2023
We would like to thank you for booking at Worcester Luxury Apartments. Looking forward to your next booking.

10/10 Excellent

Gregg

Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Nice character property
Séjour de 1 nuit en septembre 2023
Réponse de Ellie le 25 sept. 2023
Thank you for yor kind words and ratings.

10/10 Excellent

Aishwarya

Les points forts : Propreté et confort de la chambre
It was a very nice stay I was comfortable their and I love the place I will recommend place for comfy stay
Séjour de 1 nuit en septembre 2023
Réponse de Jasmine le 22 sept. 2023
Thank you for your kind rating and words. We hope to see you again soon.

10/10 Excellent

marc

Séjour de 1 nuit en septembre 2023
Réponse de Jamie le 22 sept. 2023
Thank you for your kind rating. We hope to see you again soon.

10/10 Excellent

Sarah

Voyage en couple
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Beautifully decorated and design of old with new was perfect. Lovely place, would highly recommend!
Séjour de 1 nuit en août 2023
Réponse de Worcester Luxury Apartments le 25 août 2023
We would like to thank you for booking at Worcester Luxury Apartments. Looking forward to your next booking.

10/10 Excellent

D

Les points forts : Propreté et confort de la chambre
Séjour de 2 nuits en août 2023
Réponse de Worcester Luxury Apartments le 12 août 2023
We would like to thank you for booking at Worcester Luxury Apartments. Looking forward to your next booking.

10/10 Excellent

Ella

Les points forts : Propreté et confort de la chambre
Perfect location to city centre Loved the nightlife
Séjour de 1 nuit en août 2023
Réponse de Worcester Luxury Apartments le 10 août 2023
We would like to thank you for booking at Worcester Luxury Apartments. Looking forward to your next booking.

8/10 Bien

Matthew

Les points forts : Propreté et confort de la chambre
Séjour de 1 nuit en août 2023
Réponse de Worcester Luxury Apartments le 10 août 2023
We would like to thank you for booking at Worcester Luxury Apartments. Looking forward to your next booking.

10/10 Excellent

Mary

Les points forts : Propreté et confort de la chambre
Stay here!
Wonderful stay at the Old Infirmary. The juxtaposition of this Grade 2 listed, and very sensitively renovated, building next to a Sports Direct and Asda is itself worth a visit. Excellent central location benefiting from free parking and an earlyish check-in (2 pm). Comfy apartment and loved the Molton Brown toiletries. Well worth a stay. I would book again if we come back to Worcester.
Séjour de 1 nuit en juillet 2023
Réponse de Worcester Luxury Apartments le 27 juil. 2023
We would like to thank you for booking at Worcester Luxury Apartments. Looking forward to your next booking.

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté et confort de la chambre
Séjour de 1 nuit en juillet 2023
Réponse de Worcester Luxury Apartments le 27 juil. 2023
We would like to thank you for booking at Worcester Luxury Apartments. Looking forward to your next booking.

6/10 Satisfaisant

Roy

Voyage en famille
Les points forts : Propreté et infrastructures et conditions de l’hébergement
Les points faibles : Équipements
Kitchenette was disappointing There was minimum cutlery, crockery and storage space. No toaster except the grill in the microwave if you were happy to wait 10-15 minutes for 1 slice of toast. No full size fridge/freezer as claimed instead a small fridge with a larger than usual icebox and no draining board at the sink. A hook on the back of the bathroom and front door would have been useful and also instructions for the TV. I would not call this a luxury apartment. However a very comfortable bed and within easy walking distance to the city centre
Séjour de 7 nuits en juin 2023
Réponse de Emily le 10 juil. 2023
Hi Roy, Thank you for your feedback, but not sure what instructions you required to work a standard TV with a remote. Also unsure on how much cutlery and crockery you require when only maximum two people permitted to stay, but we have 6 of each items, which is ample especially considering you only stayed the one night.

10/10 Excellent

David

Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
It's right next to the market and just a cross the street from plenty of shops, resturants, and bars. The building and room were very pretty and have a lot of history to it.
Séjour de 7 nuits en juin 2023
Réponse de Worcester Luxury Apartments le 19 juin 2023
We would like to thank you for booking at Worcester Luxury Apartments. Looking forward to your next booking.

10/10 Excellent

Voyageur vérifié

Voyage en groupe
Les points forts : Propreté et confort de la chambre
Great vibe in an old building with long history
Old building with greatly renovated rooms, very cool vibe/furnitures used, parking right outside, good discription on how to find the building and how to get in - well organized. If you’re a light sleeper: building is old and it’s possible to hear your upstairs neighbor’s every footprint :)
Séjour de 1 nuit en juin 2023
Réponse de Worcester Luxury Apartments le 19 juin 2023
We would like to thank you for booking at Worcester Luxury Apartments. Looking forward to your next booking.

8/10 Bien

Randall

Voyage en couple
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Was great until Saturday night when other guests returned at 2am and stomped around upstairs for an hour. Otherwise highly recommended.
Séjour de 3 nuits en mai 2023
Réponse de Old Infirmary le 28 mai 2023
We would like to thank you for booking at Old Infirmary. Looking forward to your next booking.

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté et confort de la chambre
Séjour de 1 nuit en mai 2023
Réponse de Old Infirmary le 21 mai 2023
We would like to thank you for booking at Old Infirmary. Looking forward to your next booking.

10/10 Excellent

Sally

Les points forts : Propreté et équipements
This is a lovely property tucked away behind a restaurant. It's very easy to walk into town from here. The decor was great and the kitchenette was very well appointed. The building is listed and dates back hundred of years, so you can hear a few creaks as people use the stairs but that's normal for a property of this type. The staff (I spoke to Laura) were extremely helpful. I would stay here again.
Séjour de 1 nuit en mai 2023
Réponse de Old Infirmary le 19 mai 2023
We would like to thank you for booking at Old Infirmary. Looking forward to your next booking.

8/10 Bien

christopher

Séjour de 2 nuits en mai 2023
Réponse de Old Infirmary le 19 mai 2023
We would like to thank you for booking at Old Infirmary. Looking forward to your next booking.

10/10 Excellent

David

Voyage d’affaires
Les points forts : Propreté et confort de la chambre
Great value
What a fantastic little guy place. Very high at a very reasonable price. Great communication with the staff. 1st class
Car space
Bed
Séjour de 3 nuits en avril 2023
Réponse de Old Infirmary le 30 avr. 2023
We really appreciate your kind words and thank you for booking at Old Infirmary. Looking forward to your next booking.

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté et confort de la chambre
Lovely, always look forward to return stays
Lovely place, great location, spot on communication
Séjour de 1 nuit en avril 2023
Réponse de Old Infirmary le 25 avr. 2023
We would like to thank you for booking at Old Infirmary. Looking forward to your next booking.

10/10 Excellent

Elizabeth

Séjour de 2 nuits en avril 2023
Réponse de Old Infirmary le 16 avr. 2023
We would like to thank you for booking at Old Infirmary. Looking forward to your next booking.

4/10 Médiocre

Peter

Les points faibles : Propreté et confort de la chambre
Hmmm
First impression of the building was very nice as it’s in a nice renovated condition. Access is very easy with the code provided. Parking was also fine. When I entered the room there was an odd odour coming from the sink, I could only best describe it as a strong bad breath smell. I let the owner know who told me they were aware and had already put drain blocked down the sink after the last guest had poured chip fat down the sink. Unfortunately the smell did not go during our stay even after the sink being run for ours. It ruined the overall experience and the I got told ‘it definitely doesn’t smell’ by the cleaner. I feel we should of been offered a different room
Séjour de 4 nuits en mars 2023

10/10 Excellent

Kevin

Les points forts : Propreté et confort de la chambre
Wonderful apartments
Wonderful warm greating by Laura Apartment location was fantastic Can't fault the place
Séjour de 2 nuits en mars 2023
Réponse de Emily le 3 avr. 2023
Thank you for your kind words. We hope to see you again soon.

10/10 Excellent

Hilary

Séjour de 1 nuit en mars 2023
Réponse de Emily le 3 avr. 2023
Thank you for your kind rating. We hope to see you again soon.

8/10 Bien

Vasileios

Voyage en groupe
Les points forts : Propreté et confort de la chambre
Very nice place but be aware of the noise
The place is very beautiful, extremely nice style and decoration. In a good location for trains etc, however it is in a very noisy area, we have been woken up at 5 am because of some deliveries for the supermarket next door.
Séjour de 3 nuits en mars 2023
Réponse de Old Infirmary le 7 mars 2023
We would like to thank you for booking at Old Infirmary. Apologies for any inconvenience you have experienced. But still, we are looking forward to your next booking.

8/10 Bien

Nicole

Séjour de 1 nuit en janvier 2023
Réponse de Old Infirmary le 23 févr. 2023
We would like to thank you for booking at Old Infirmary. Looking forward to your next booking.

10/10 Excellent

Voyageur vérifié

Voyage d’affaires
Les points forts : Propreté et confort de la chambre
Séjour de 1 nuit en janvier 2023
Réponse de Old Infirmary le 18 janv. 2023
We would like to thank you for booking at Old Infirmary. Looking forward to your next booking.

10/10 Excellent

Chris

Les points forts : Propreté et confort de la chambre
Stunning room, very comfy, spotlessly clean Will stay again
Séjour de 1 nuit en janvier 2023
Réponse de Old Infirmary le 12 janv. 2023
Thank you for the kind words. We would like to thank you for booking at the Old Infirmary. Looking forward to your next stay.

10/10 Excellent

Debra

Séjour de 1 nuit en janvier 2023
Réponse de Old Infirmary le 12 janv. 2023
We would like to thank you for booking at the Old Infirmary. Looking forward to your next stay.

10/10 Excellent

Thomas

Séjour de 1 nuit en novembre 2022
Réponse de Charlie le 13 déc. 2022
Thank you so much for your kind rating. we wish you all the best. Warm regards

10/10 Excellent

Neil

Voyage d’affaires
Les points forts : Propreté
Fantastic looking place. Just needs polishing
The noise in the early hours from the delivery lorry at Asda was a bit annoying. The draft from the poor fitting front door needs to be addressed. The fed is extremely comfortable.. however the fed squeaks and squeaks from just looking at it. When moving in your sleep the noise wakes you up. In the 4 nights I was there I have mastered the art of sleep dead still. As if I was laying in state.
Séjour de 4 nuits en octobre 2022
Réponse de Charlie le 13 déc. 2022
Thank you so much for your kind rating and feedback. We will look at the issues that you have raised and attend to them. Thank you again for supporting us. we wish you all the best, and hope to see you again soon.

10/10 Excellent

Steven

Séjour de 1 nuit en octobre 2022

10/10 Excellent

Voyageur vérifié

Voyage d’affaires
Les points forts : Propreté et confort de la chambre
Séjour de 1 nuit en septembre 2022
Réponse de Old Infirmary le 2 oct. 2022
We would like to thank you for booking at Old Infirmary.

6/10 Satisfaisant

Erik

Les points forts : Propreté et confort de la chambre
Séjour de 1 nuit en septembre 2022
Réponse de Simeone le 7 oct. 2022
Thank you for visiting and booking with the Old Infirmary. Please do let us know how to improve so we can achieve a better rating in future.

10/10 Excellent

Jo

Voyage en couple
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Wow! What a place! Absolutely stunning!
Séjour de 1 nuit en septembre 2022
Réponse de Tabatha le 7 oct. 2022
Thank you for your kind words and rating. We hope to see you again soon.

10/10 Excellent

Voyageur vérifié

Voyage en groupe
Les points forts : Propreté et confort de la chambre
Great stay at the Infirmary
Female solo traveller. Arrived late at night and keypad was lit up, parking was directly outside and I felt very safe. Apartment was clean and well appointed. Communication was fast and friendly.
Séjour de 2 nuits en août 2022
Réponse de Tabatha le 7 oct. 2022
Thank you for your kind words and rating. We hope to see you again soon.