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Avis sur Winthrop Inn

2 out of 5
Winthrop Inn
960 Highway 20, Winthrop, WA

Avis

7,6

Bien

Note des voyageurs de 10 (Excellent), d’après 195 avis sur 660." "
Note des voyageurs de 8 (Bien), d’après 256 avis sur 660." "
Note des voyageurs de 6 (Satisfaisant), d’après 118 avis sur 660." "
Note des voyageurs de 4 (Médiocre), d’après 61 avis sur 660." "
Note des voyageurs de 2 (Horrible), d’après 30 avis sur 660." "

8,0/10

Propreté

8,2/10

Personnel et service

7,0/10

Équipements

7,2/10

Infrastructures et conditions de l’hébergement

7,0/10

Écoresponsabilité

Avis

10/10 Excellent

Roberto

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre

6/10 Satisfaisant

Daniel R

Voyage en groupe
Les points forts : Propreté et infrastructures et conditions de l’hébergement
Clean but old. Plumbing needs some work. Great coffee.
Séjour de 1 nuit en mai 2024

4/10 Médiocre

Jeffrey

Voyage en groupe
Les points faibles : Infrastructures et conditions de l’hébergement
The shower head dropped all night long keeping me awake!
Séjour de 1 nuit en mai 2024

8/10 Bien

Kristopher

Les points forts : Propreté et personnel et service
We booked a pet friendly suite and the beds were clean and comfortable and we all enjoyed our stay. The breakfast was good too. We saw the newer part of the hotel and it looks lovely, so if you don't have a pet, your stay would be even nicer.
Séjour de 1 nuit en mai 2024

8/10 Bien

Madison

Voyage en groupe
Les points forts : Personnel et service, équipements, infrastructures et conditions de l’hébergement
Clean and cute little inn! Great property.
Séjour de 2 nuits en mai 2024

8/10 Bien

Chuck

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Room was fine,being in the area is positive part of the stay beautiful!
Séjour de 1 nuit en mai 2024

8/10 Bien

Elizabeth

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
The batteries on our door lock were dead when we arrived but the front desk was able to fix the lock within 5 minutes, and everything else was great!
Séjour de 1 nuit en mai 2024

6/10 Satisfaisant

Jason

Séjour de 1 nuit en avril 2024

8/10 Bien

Richard

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Les points faibles : Équipements
Pleasant enough for a couple of nights. We were kept busy with numerous activities in the area.
Séjour de 2 nuits en avril 2024
Réponse de Front Desk le 29 avr. 2024
Thank you for the positive feedback!

2/10 Horrible

Nicole

Voyage en famille, Voyage en groupe, Voyage avec des animaux de compagnie
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
No hot water. Dangerous broken lamp. Uncomfortable bedding. Very poorly cared for property.
Séjour de 1 nuit en avril 2024
Réponse de Front Desk le 29 avr. 2024
I am sorry that you feel this way, no one let us know anything while you were here so we could fix it and see what you were referring to.

4/10 Médiocre

danny

Voyage en famille, Voyage en groupe, Voyage avec des animaux de compagnie
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
The Inn did not have a working bathroom door knob. Our light next to the bed didn’t work. The bathroom had no ventilation and the shower water never got hot or even warm. Screen on our window was torn and barely hangin on. Walls paper thin. The breakfast is a toaster meal or the waffle press which is why I didn’t give this place a 1. But I would not recommend staying here if there is any other option.
Séjour de 1 nuit en avril 2024
Réponse de Front Desk le 29 avr. 2024
We are sorry to hear that you had these issues. No one let us know anything was wrong so we could try and fix it. We always try and make sure our rooms do not have these types of problems.

10/10 Excellent

desiree

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 3 nuits en février 2024
Réponse de Front Desk le 27 mars 2024
Thank you!

10/10 Excellent

Janet

Séjour de 1 nuit en février 2024
Réponse de Front Desk le 22 févr. 2024
Thank you for the feedback!

6/10 Satisfaisant

Amanda

Voyage en famille
Cute but not ADA friendly.
Cute Inn. Not ADA friendly so we had to move after 1 night but it's a comfy place. I didnt like that the doors had an electronic lock without a secondary lock on the inside of the room like a deadbolt. Would not have felt safe staying there alone.
Séjour de 3 nuits en janvier 2024
Réponse de Front Desk le 22 févr. 2024
Thank you for your feedback Amanda!

4/10 Médiocre

Brian

Les points forts : Personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
Séjour de 1 nuit en janvier 2024
Réponse de Front Desk le 22 févr. 2024
Brian, How can we get better for you? Please let us know! Thanks so much for the feedback.

8/10 Bien

Stan

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 2 nuits en octobre 2023
Réponse de Kelsey le 15 janv. 2024
Thank you stan!

10/10 Excellent

Kelley, Cheney

Séjour de 2 nuits en janvier 2024
Réponse de Front Desk le 22 févr. 2024
thank you for your feedback!

6/10 Satisfaisant

David

Les points faibles : Infrastructures et conditions de l’hébergement
Winthrop 2024
Microwave did not work nor did the heat lamps in the bathroom. It would also be helpful if you had any information in the room on places to eat, etc. in Winthrop as there was no information whatsoever in the room.
Séjour de 1 nuit en janvier 2024
Réponse de Kelsey le 15 janv. 2024
Thank you for that feedback David.

10/10 Excellent

Dong

Séjour de 1 nuit en janvier 2024
Réponse de Front Desk le 22 févr. 2024
Thank you for your positivity!

10/10 Excellent

Cigdem

Our room was very comfortable, the location of the hotel was very convenient, the breakfast served was delicious and nutritional, and they have allowed us to bring our cat. Overall, i recommend it to anyone looking for a place to stay in Winthrop.
Séjour de 2 nuits en décembre 2023
Réponse de Kelsey le 15 janv. 2024
Thank you for the great positive feedback!

4/10 Médiocre

Nicole, University Place

Les points forts : Personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
Séjour de 2 nuits en décembre 2023
Réponse de Front Desk le 15 janv. 2024
How can we make your stay better? Please let us know!

10/10 Excellent

Brandon

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Good
Séjour de 2 nuits en décembre 2023
Réponse de Front Desk le 5 déc. 2023
Thank you for you review and we hope to see you next time around

2/10 Horrible

Matthew

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Charged for cleaning in sink when sink didnt drain Also cleaned all garbage up and they said garbage was everywhere. Wouldmt recommend if you dont want to be ripped off!
Séjour de 3 nuits en novembre 2023
Réponse de Front Desk le 5 déc. 2023
Sir you Threw up all over and, in the sink, also trashed the entire room. It is stated in our policy and, in the reservation confirmation that we send you. We also have in the room a brochure on the main table stating hotel policy. That in the case of Excessive cleaning a charge of 250.00 will be added to your bill. We only charged you 150

8/10 Bien

John

Voyage en famille, Voyage avec des animaux de compagnie
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
This was a nice place and seemed like an excellent value for the price.
Séjour de 2 nuits en novembre 2023
Réponse de Front Desk le 28 nov. 2023
Thank you for you review. We hope to see you again

8/10 Bien

Vinod

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en novembre 2023
Réponse de Front Desk le 28 nov. 2023
Thank you for you review. We hope to see you again.

2/10 Horrible

Aegis

Séjour de 3 nuits en novembre 2023
Réponse de Front Desk le 15 janv. 2024
We are so sorry to see you did not enjoy your stay. What can we do to be better?

10/10 Excellent

Kirk

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Close to town and quiet. Clean rooms
Séjour de 2 nuits en novembre 2023
Réponse de Front Desk le 21 nov. 2023
Thank you for choosing us for your stay in our lovely little town. Hope to see you again.

10/10 Excellent

Jerry

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Clean and nice staff!
Séjour de 2 nuits en novembre 2023
Réponse de Front desk le 10 nov. 2023
We appreciate your review, and hope to see you again.

10/10 Excellent

Billy

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
It is noticeable how much the hotel is managed with care and love. I found all the comfort I needed at a fair price. Hotel with a good spirit as local managers usually do, something you don't find in fancy hotels
Séjour de 1 nuit en octobre 2023
Réponse de Front Desk le 21 oct. 2023
Thank you so much for you kind review. We hope to see you again

10/10 Excellent

Ian

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en octobre 2023
Réponse de Front desk le 18 oct. 2023
Thank you for staying with us and we hope to see you next time around.

6/10 Satisfaisant

Wendy

Séjour de 1 nuit en octobre 2023
Réponse de Front desk le 2 nov. 2023
Thank you for your review. We hope to see you again.

8/10 Bien

Brian

Les points forts : Propreté et personnel et service
Séjour de 3 nuits en octobre 2023
Réponse de Front desk le 13 oct. 2023
We are glad you enjoyed your stay with us. And hope to see you again.

8/10 Bien

Timothy

Les points forts : Propreté et infrastructures et conditions de l’hébergement
Séjour de 2 nuits en octobre 2023
Réponse de Front desk le 12 oct. 2023
We appreciate you review, and hope to see you again.

8/10 Bien

Pradyumna

Voyage en groupe
Les points forts : Propreté
Liked the convenient location. Service can use improvement.
Séjour de 2 nuits en septembre 2023
Réponse de Front Desk le 3 oct. 2023
Thank you for choosing us for your stay.

2/10 Horrible

Yuliya

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Our group couldnt make it for 1st night and as we arrived for 2nd night in evening on weekend hotel canceled our booking without our approval and it wasnt communicated to us. Everything in the town was booked so we literally couldnt find a place to stay. Be aware their office closes at 6pm and there isnt anybody to help us. Ive never experienced even at worst hotel such poor service, definately wont be coming back here. Also we didnt receive any communication from hotel aboit their hours of work and registration process. They will hand envelope with keys outside their office door. If you in Winthrop do your self a favor and book another hotel. We also shortened our stay by 1 night and didnt received full refund even though we canceled within their cancelation policy. We asked for full refund for such poor service and communication but they failed to even get back to us.
Séjour de 3 nuits en septembre 2023
Réponse de Front Desk le 3 oct. 2023
I apologize for any miscommunications. I have fixed the refund. Our office hours are 9am-6pm

6/10 Satisfaisant

Aegis

Séjour de 4 nuits en septembre 2023
Réponse de Front Desk le 3 oct. 2023
Thank you for your review. Hope to see you again.

6/10 Satisfaisant

Rosan, Seatac

Les points faibles : Équipements et infrastructures et conditions de l’hébergement
The pool has not been used in ages. The room was old and had a mildew smell.
Séjour de 1 nuit en juin 2023
Réponse de Front Desk le 29 sept. 2023
Thank you for your feedback. We are in the process of renovations this coming year.

8/10 Bien

Eric

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Newly renovated room. Pricey for what you get though.
Séjour de 1 nuit en septembre 2023
Réponse de Front Desk le 26 sept. 2023
Thank you for staying with us.

4/10 Médiocre

Laverne S.

Voyage en couple
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
No one available in office before 9 am or after 6. Had to get our own new towels etc. . Breakfast was good, but not until 9 am. Too late! Never took out our garbage after asking for rm service. Motel is close to grocery store and gas station.
Séjour de 3 nuits en septembre 2023
Réponse de Front Desk le 26 sept. 2023
Thank you for your feedback. Sorry you didn't receive room service after request. We will address these issues.

6/10 Satisfaisant

Joern

Voyage d’affaires
Les points forts : Confort de la chambre
Les points faibles : Infrastructures et conditions de l’hébergement
Séjour de 2 nuits en septembre 2023
Réponse de Front Desk le 22 sept. 2023
We appreciate your feedback and hope to see you again.

10/10 Excellent

James, Kennewick

Voyage en groupe
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
We couldn't have asked for an easier or better place for our two day stay. It was convenient to get anywhere, yet quiet, peaceful and comfortable, we slept soundly. We loved being close to a general store and having a property we could stroll about with our morning coffee. The breakfast offered was just enough to fortify for our wandering in this unique town. we would definitely stay here again.
Séjour de 2 nuits en septembre 2023
Réponse de Front Desk le 22 sept. 2023
Thank you staying with us, and enjoying our little town . Hope to see you next time around

2/10 Horrible

Carol

Voyage en famille
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
We didn't even stay we had to cancel. Expedia is so hard to navigate we couldn't cancel. Even before our time to stay. We contacted hotel to let them know but they couldn't cancel it for us. Yet we got so many emails and text about the stay.
Séjour de 1 nuit en septembre 2023
Réponse de Front Desk le 22 sept. 2023
Sorry for any inconveniences.

10/10 Excellent

Tony

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Good location. Staff was friendly. Room was clean and comfortable. Breakfast was not available until 9:00AM, a little late.
Séjour de 1 nuit en septembre 2023
Réponse de Front Desk le 21 sept. 2023
We appreciate your feedback and are working on getting more staff to be open earlier and later.

6/10 Satisfaisant

Lyle

Séjour de 1 nuit en septembre 2023
Réponse de Front Desk le 10 oct. 2023
Thank you for choosing us for your stay, and we hope to see you again.

10/10 Excellent

Arthur

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
quaint hotel in a fun city. Check in was successful and easy.
Séjour de 1 nuit en septembre 2023
Réponse de Front Desk le 21 sept. 2023
Thank you for staying with us.

6/10 Satisfaisant

Voyageur vérifié

Voyage en famille
Les points forts : Personnel et service
Les points faibles : Propreté
Set your expectations low.
Fairly run down property, but we needed a place to sleep. Seemed pricey for how run down it was.
Séjour de 1 nuit en juillet 2023
Réponse de Front Desk le 21 sept. 2023
Renovation are in out near future. Hope to see next time around

4/10 Médiocre

Irma

Voyage en groupe
Les points forts : Personnel et service et équipements
Les points faibles : Propreté
When I arrived in the evening, found no one on site. They left an envelope with my door # and code taped to the office front door. Room carpet was old and seemed dirty. When I pulled the top sheet back I noticed that the bottom sheet had a disgusting stain on it and the sheet had never been changed. I called the office, no one around to answer the phone. I was dead tired so put a towel on it and the top sheet over it. Didn't sleep very well. The next morning I went to the office and told them the story, showed pictures, which I had attached to a text and email already and asked for a new room. That one was better. The person at the front desk couldn't really do anything as she was not the owner, nor manager. I want to be refunded for that first night. THAT WAS NOT A GREAT EXPERIENCE!!
Séjour de 3 nuits en septembre 2023
Réponse de Front Desk le 13 sept. 2023
We apologize for any inconvenience. I do see you were giving a new room for your troubles. Thank you for staying with us. We are renovating everything this late fall.

6/10 Satisfaisant

Shelly

Voyage en famille
Les points forts : Propreté et personnel et service
Clean, recent new beds and furnishings. But the doors needed painted, the window needed a privacy but light allowing option (it was a dark curtain only - so if open on first floor, parking lot and cars right there.) There was no hairdryer. Walls are thin, so we heard people talking next door, the ice machine in the hallway, etc. And there were a TON of little bugs circling the light outside the outer door - so some came into our room with us as they landed on our clothes and in our hair. Time of year but... yuck.
Séjour de 1 nuit en septembre 2023
Réponse de Front Desk le 13 sept. 2023
Thank you for your feed back

2/10 Horrible

Karen

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
We saw no staff. Room was clean, but coffee was never replenished. There were so many "no see'em bugs" that we had to leave the bathroom light on to attract them out of the bedroom. Never got clean towels and since there was never any staff, we couldn't ask for any. This was over 200 a night!
Séjour de 3 nuits en septembre 2023
Réponse de Front Desk le 13 sept. 2023
Thank you for your feed back. We are working on more staffing.

6/10 Satisfaisant

Warren

Séjour de 1 nuit en septembre 2023
Réponse de Front Desk le 29 sept. 2023
Thank you for staying with. Hope to see you next time around.