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Avis sur Embassy Suites Hotel Winston-Salem

3.5 out of 5
Embassy Suites Hotel Winston-Salem
460 N Cherry St, Winston-Salem, NC

Avis

7,2

Bien

Note des voyageurs de 10 (Excellent), d’après 328 avis sur 897." "
Note des voyageurs de 8 (Bien), d’après 200 avis sur 897." "
Note des voyageurs de 6 (Satisfaisant), d’après 127 avis sur 897." "
Note des voyageurs de 4 (Médiocre), d’après 117 avis sur 897." "
Note des voyageurs de 2 (Horrible), d’après 125 avis sur 897." "

7,6/10

Propreté

8,0/10

Personnel et service

6,2/10

Équipements

6,8/10

Infrastructures et conditions de l’hébergement

7,0/10

Écoresponsabilité

Avis

10/10 Excellent

Martin, Laval

Voyage d’affaires, Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Excellents déjeuner et 5 @ 7 tous les soirs avec 2 consommations incluses.
Séjour de 2 nuits en janvier 2023

10/10 Excellent

Adria

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The customer service was top-tier among all staff during my stay. I appreciate you all.
Séjour de 1 nuit en avril 2024

6/10 Satisfaisant

CHRISTINE

Voyage en couple
Les points forts : Propreté et infrastructures et conditions de l’hébergement
The hotel itself was tidy and conveniently situated in the city. However, there was a persistent issue with homeless individuals approaching guests near the entrance. Despite being a silver member, I wasn't provided with complimentary water bottles and had to inquire about purchasing them, leading to a 15-minute wait for the manager to address the matter. The breakfast experience fell short of expectations, which was a significant factor in choosing this hotel. Despite advertised service until 10:30 am, food availability was inconsistent, with no replenishment of items like eggs and bacon once depleted. Additionally, breakfast service ended abruptly when food ran low, with guests being turned away before the scheduled closing time.
Séjour de 2 nuits en mars 2024

2/10 Horrible

Jaime, THOMASVILLE

Voyage en couple
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Our check in was unwelcoming. The elevators had food all over the floors that never was cleaned. The hall carpets were dirty & walls had huge hunks taken out of them. There was pink slime on the shower walls. We've stayed at many Embassy Suites & this hotel had the worst manager's reception (small drink selection & bags of cheddar chex mix) & morning breakfast. At 8:30, the juice machine didn't work, food was not out/all over the floor, noone was attempting to put anything out so we left & ate on the road. It was conveniently located to many shops & restaurants. The bed was very comfortable. For the price that we paid for the night, it's a shame that they don't do more to live up to the Embassy Suites standards.
Séjour de 1 nuit en mars 2024

4/10 Médiocre

George

Voyage en couple
Les points forts : Propreté, personnel et service, équipements
Les points faibles : Infrastructures et conditions de l’hébergement
House keeping did not come to our room, the person was cleaning the room next to ours when we left to go shopping and we took the do not disturb down. The hotel needed to be restored.
Séjour de 2 nuits en mars 2024

10/10 Excellent

Brittany

Voyage en famille avec de jeunes enfants
Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
Smooth check in, nice staff
Séjour de 1 nuit en mars 2024

8/10 Bien

Stephen

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mars 2024

10/10 Excellent

Linda

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great breakfast.
Séjour de 1 nuit en mars 2024

10/10 Excellent

Gabriele

Les points forts : Propreté et personnel et service
Séjour de 1 nuit en février 2024

6/10 Satisfaisant

Sungmin

Les points forts : Personnel et service
Good
Séjour de 2 nuits en février 2024

10/10 Excellent

Robert

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great hospitality and consumer service
Séjour de 1 nuit en février 2024

6/10 Satisfaisant

Michael

Voyage d’affaires
Les points forts : Propreté, personnel et service, confort de la chambre
Séjour de 2 nuits en janvier 2024

10/10 Excellent

Michelle

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en janvier 2024

8/10 Bien

Mary

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Cost of parking but what option do you have.
Séjour de 4 nuits en janvier 2024

10/10 Excellent

April

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 4 nuits en décembre 2023

6/10 Satisfaisant

Robert

Séjour de 1 nuit en décembre 2023

8/10 Bien

Juan

Séjour de 1 nuit en décembre 2023

10/10 Excellent

Stacey

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Really nice hotel staff was great
Séjour de 1 nuit en décembre 2023

10/10 Excellent

Bill

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The property was great and service was excellent. However, there is a fire station nearby and if you get a room with the street view, the siren noise is very noticeable. Also, the parking garage is managed by another company and if you have issues with the gate or ticket, the hotel staff gives you a number to call. Overall, it's a great place to stay.
Séjour de 3 nuits en décembre 2023

4/10 Médiocre

Karen Lea

Voyage en famille
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Check in is a 4pm...told so many stories as to why my room wasn't ready till 6pm. That was ridiculous!
Séjour de 1 nuit en décembre 2023

10/10 Excellent

Marty

Voyage en famille, Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Only bad thing is out of your control. Lots of sirens going by . But you can't control that.
Séjour de 2 nuits en novembre 2023

4/10 Médiocre

Tomeka

Voyage en famille
Les points faibles : Propreté, personnel et service, confort de la chambre
Poor Customer Service
The room we had appeared to be not quite thoroughly clean. Dirty blankets, dirt and hair in corners of bathrooms, rusted tub, peeling and patched up ceilings, lady bugs etc. Sunday morning breakfast Dec 3rd@ 8am. The omelette grille operator (green shirt) was very unpleasant, rude with an attitude, not greeting customers etc. Leaving my spouse furious with him upon his interaction with him as being a guest at the hotel while trying to place his breakfast order. As a Hilton honors guest. I was disappointed with the customer service more than anything. Embassy Suites has always been our family’s top choice to stay when traveling due to customer service, comfort, cleanliness and guest breakfast. However, this was probably the worst experience we received from an Embassy Suites stay at your Downtown Winston- Salem, NC Location.
Séjour de 1 nuit en décembre 2023

10/10 Excellent

sabino hernandez

Voyage en famille avec de jeunes enfants, Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Todo está bien
Séjour de 3 nuits en novembre 2023

10/10 Excellent

Lawrence

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
6 min to everywhere!!
It was fine. No pool A great location downtown
Séjour de 3 nuits en novembre 2023

10/10 Excellent

Chuck

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
This is our second time staying here and won't be our last. It's always a safe, convenient and clean place to stay. The customer service is great.
Séjour de 1 nuit en novembre 2023

2/10 Horrible

SKYLER

Les points forts : Propreté
Les points faibles : Personnel et service et infrastructures et conditions de l’hébergement
Hated the interior room I asked to get moved at least 5 times. Couldnt sleep for 4 nights because of the light and the elevator noise all night. Horrible experience.
Séjour de 4 nuits en novembre 2023

8/10 Bien

Carrie

Les points forts : Personnel et service, infrastructures et conditions de l’hébergement, confort de la chambre
Overall Good
Great stay. Only issue was our cleaning service only replaced towels. Beds weren’t made, coffee wasn’t replaced, etc.
Séjour de 2 nuits en octobre 2023

8/10 Bien

Stephanie

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en octobre 2023

4/10 Médiocre

Mary F

Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en octobre 2023

2/10 Horrible

Joelle

Voyage d’affaires
Les points forts : Personnel et service
Les points faibles : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
This hotel is a dump.
This hotel is a DUMP. We were in town for HPMKT so prices were sky high. The lobby is bright and remodeled, your basic regular tidy business hotel, so we thought…things quickly unraveled when we stepped into the room which smelled like it used to be a smoking suite. We had a two bedroom suite, one king bed and two queens. The shower in the king room was disgusting, mold all over. There’s no fan in the bathroom so the hinges have begun to rust. We made the mistake of pulling back the curtains and the amount of dirt, debris and cobwebs in the window was shocking. Like it had never been cleaned. The upholstery on the sofa was torn and the carpet had huge stains. The hotel is located near the police station, so it’s very loud ALL THE TIME. The only bright spot on this shanty of hotel was the complimentary breakfast. The food was a great start to the day and the staff was lovely and kind. There’s a Marriott right across the street and I wish we’d stayed there.
The filthy windows.
This hotel is 30 minutes from the furniture capital of America.
I felt like I needed a shower after my shower.
Seriously? Hilton?!
Séjour de 5 nuits en octobre 2023

4/10 Médiocre

Rodney

Voyage d’affaires
Les points faibles : Personnel et service
Front desk evening team rude and lazy. Called down several times around 8:30pm. Phone rang about 30 times each call, only to be answered by rude front desk people. I requested towels, waited 45 mins only to call back out on hold and then be told I have to come down and get them myself in an unapologetic tone. Filed a complaint but nothing was done to accommodate my terrible experience with that team. Rooms also smelled musty and are in need of an update. The bar staff and breakfast teams were great. Positive attitudes and very friendly and accommodating. In particular the bartender and the guy who makes the omelette. It’s terrible that the front desk team (evening crew) dampened my experience in addition to the room quality.
Séjour de 2 nuits en octobre 2023

6/10 Satisfaisant

Mahnoush

Séjour de 3 nuits en octobre 2023

4/10 Médiocre

Voyageur vérifié

Voyage en famille
Les points forts : Personnel et service et confort de la chambre
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Séjour de 2 nuits en octobre 2023

4/10 Médiocre

Jonelle

Séjour de 1 nuit en septembre 2023

10/10 Excellent

Kerry

Séjour de 1 nuit en octobre 2023

2/10 Horrible

Mindy, Oak Ridge

Voyage en famille avec de jeunes enfants, Voyage en groupe
Les points faibles : Personnel et service et infrastructures et conditions de l’hébergement
The girl who checked us in was very rude and unhelpful when we asked her a question. We have never been to this area and have no clue about what is around us or where to park. The parking was $25 not $15 like in the description of the hotel. Hazel the front desk person who checked us in needs a
Séjour de 1 nuit en septembre 2023

8/10 Bien

Derek

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
had a good time
Séjour de 2 nuits en septembre 2023

8/10 Bien

Josh

Voyage en famille
Les points forts : Propreté, personnel et service, confort de la chambre
Séjour de 1 nuit en septembre 2023

10/10 Excellent

Bryce

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Lovely hotel great service
Séjour de 1 nuit en septembre 2023

2/10 Horrible

Elaine

Les points forts : Propreté
Les points faibles : Personnel et service et confort de la chambre
Big disappointment!
Hot tub was broken the pool was freezing the desk clerk and bartender were absolutely not friendly acted as if we were a burden rather than even crack a half smile..breakfast staff were great..no room service menus terrible selection of bar drinks ... having to pay 20$ a day to park in a shared garage is ridiculous!
Séjour de 1 nuit en août 2023

6/10 Satisfaisant

Tori

Les points forts : Propreté et infrastructures et conditions de l’hébergement
My room wasn’t ready when I arrived after 4pm. I was not notified when it was ready. I happened to come back and ask at 6:45 and it was ready. The staff was friendly and the breakfast/happy hour was nice
Séjour de 1 nuit en août 2023

4/10 Médiocre

Lissette

Voyage en famille avec de jeunes enfants, Voyage d’affaires
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Séjour de 2 nuits en août 2023

4/10 Médiocre

PEDRO

Voyage en famille
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Room wasn’t ready until 3pm, shower curtain had a blood like liquid splattered, fridge wasn’t cooling properly, room was dusty and slightly muggy. Hotel needs a renovation. Definitely not expected this from Embassy
Séjour de 3 nuits en août 2023

2/10 Horrible

MARISOL

Voyage en famille avec de jeunes enfants, Voyage en famille
Les points faibles : Personnel et service, équipements, infrastructures et conditions de l’hébergement
This was a horrible experience due to how we were treated by staff. We were falsely accused of smoking in the room. The staff was rude when we told them this was impossible as I have an infant. We were locked out of room because the room was checked out a day earlier than we when were checking out. Several times different staff members and other guests had keys and tried to get in our room with out any forwarning. Dania the front desk manager called my elderly mother a liar and was completely rude and not helpful when I told her my room key didn’t work. Dania and the treatment by her staff mocking us reunited our stay and my husband and I were celebrating our 20 year anniversary and it was ruined.
Séjour de 2 nuits en août 2023

10/10 Excellent

Jaime

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Wonderful Experience
The staff is so friendly and very helpful. Everyone says hello and greets you with a smile. Breakfast is delicious and has lots of options. The room was very roomy and comfortable. Great price for everything.
Séjour de 1 nuit en août 2023

10/10 Excellent

Helen

Séjour de 1 nuit en août 2023

2/10 Horrible

Derrick

Voyage en couple
Les points faibles : Propreté, personnel et service, équipements
Over all staff at front desk unprofessional, stayed 3 days no room service, unclean room. Made requests
Séjour de 3 nuits en août 2023

10/10 Excellent

Paul

Voyage en groupe
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Cycling Weekend
Was in town for the Gears & Guitars event. The hotel was located in the perfect location to get to and from the event.
Séjour de 2 nuits en août 2023

8/10 Bien

Charles

Séjour de 1 nuit en août 2023

8/10 Bien

Ivonne

Voyage en famille
Les points forts : Personnel et service
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Center court
Disappointed that we were unable to actually gey someone on phone foe service call. We had to try and tighten toilet seat, no extra towels and hideous water stain crusty line over bedroom in Room #206
Séjour de 2 nuits en août 2023