Suite Supérieure, 1 lit double | Wi-Fi gratuit, draps fournis

Avis sur OYO Vale Lodge

3.5 out of 5
OYO Vale Lodge
52 Vale Road, Windsor, England

Avis

6,6
Note des voyageurs de 10 (Excellent), d’après 5 avis sur 44." "
Note des voyageurs de 8 (Bien), d’après 17 avis sur 44." "
Note des voyageurs de 6 (Satisfaisant), d’après 11 avis sur 44." "
Note des voyageurs de 4 (Médiocre), d’après 6 avis sur 44." "
Note des voyageurs de 2 (Horrible), d’après 5 avis sur 44." "

7,0/10

Propreté

6,6/10

Personnel et service

5,6/10

Équipements

6,6/10

Infrastructures et conditions de l’hébergement

2,0/10

Écoresponsabilité

Avis

2/10 Horrible

Graham

Voyage d’affaires
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
No Longer a Hotel, still being listed
This property is no longer a hotel but a asylum seeker property. It is still listed on Hotels.com
Séjour de 1 nuit en juin 2022

4/10 Médiocre

Voyageur vérifié

Les points faibles : Personnel et service et équipements
Place was very noisy banging doors day and night some one playing a guitar in room at night time 10pm people taking very load
Séjour de 2 nuits en décembre 2020
Réponse de Leo le 16 déc. 2020
Hi, we are sorry for finding that your experience with us was not nice. We will certainly be working on your feedback to provide you with the best possible experience next time Regards, Barbara

6/10 Satisfaisant

Julie

Voyage en famille
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Unfortunately our stay wasn't great. OYO Central office moved us to another OYO guesthouse, but didn't bother telling us or Hotels.com. It was an absolute headache for the guesthouse owner of Vale Lodge to sort out. OYO Central office were rude to both us and the guesthouse owner and even tried to insist we pay again and try and get a refund off Hotels.com! The guesthouse owner was friendly and helpful and Hotels.com did a great job of sorting out the mess. The place wasn't the cleanest however which is concerning during the current pandemic and I wouldn't stay with an OYO chain again because of their appalling customer service. The guesthouse is about a 15/20 minute walk to the main town so a good location for most attractions.
Séjour de 2 nuits en août 2020
Réponse de Cheshta le 19 août 2020
Sorry to hear this, Julie! Please consider the issue of cleanliness as an off case, as it is one of our highlights. Do give us a chance to host you again and we will make sure that you experience the comfort and hospitality we are known for. Regards, Jacob

4/10 Médiocre

Koshla

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en février 2020
Réponse de Ammy le 11 mars 2020
Hi Koshla, Thank you for taking out your valuable time to rate us. It seems that you are not completely satisfied with our services and we will surely put in our best effort to keep up with your expectations in the future. Regards, Ammy

10/10 Excellent

a

Voyage en groupe
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Clean
Amazing stay clean services would recommend
Séjour de 1 nuit en mars 2020
Réponse de Ammy le 11 mars 2020
Thanks for applauding. We would love to stay updated and posted with your future reviews as well. Regards, Ammy

8/10 Bien

SHEHZAD

Séjour de 1 nuit en janvier 2020

8/10 Bien

Phillip

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Good stay
Good location for where we needed to be.
Séjour de 1 nuit en décembre 2019
Réponse de Joey le 30 déc. 2019
Thank you for your sweet words, Phillip! We hope to give you a consistent service every time. Regards, Joey

8/10 Bien

Monika

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Very nice, clean room. Friendly and helpful owner.
Séjour de 2 nuits en novembre 2019
Réponse de Cheshta le 3 déc. 2019
Hi, Monika! Delighted to see you liked our services. Keep this love coming :) Regards, Cheshta

8/10 Bien

Peter, Canada 🇨🇦

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Free parking and was within walking distance to good eating as well as a convenience store
Séjour de 1 nuit en novembre 2019
Réponse de Ammy le 12 nov. 2019
Great to hear this, Peter! Thanks for being part of our family and we will always strive to keep up with your expectations. Regards, Ammy.

8/10 Bien

Voyageur vérifié

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Room was small but clean and suited our needs as we just needed a bed for the night and off street parking.
Séjour de 2 nuits en octobre 2019
Réponse de Barbara le 6 oct. 2019
Hey, Thank you so much for rating us positively. As per the feedback, we can see that you are not completely satisfied with our services, we have notified the concern with our significant team to ensure a comfortable stay in the future. Regards, Barbara

8/10 Bien

Brian

Voyage en famille
Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
The stay was fine; we were just sleeping over before our trip to legoland; the room did what it needed to do in terms of comfort and sleep
Séjour de 1 nuit en août 2019
Réponse de Cheshta le 21 sept. 2019
Hi, Brian! We are pleased to know you had an awesome stay with us. Your precious words of appreciation always urge us to serve better in the future. Regards, Cheshta

2/10 Horrible

Voyageur vérifié

Voyage en couple
Les points forts : Personnel et service
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
partition wall in bathroom so thin to next door no toiletpaper holder did not expect breakfast in bedroom and sit on bed to eat cleanes could be better could not open window because no handle in case of fire would not class it as five star guest house as advertised
Séjour de 3 nuits en juillet 2019

4/10 Médiocre

Voyageur vérifié

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
The room is really cramped and uncomfortable.
The room is really cramped and uncomfortable. Toilet is so small and awkward that we had to keep the door open when using it, the tiny wash basin is in the tiny shower room separate from the toilet. You have to use mug to get water for the kettle because the only tap is in the tiny shower room, and it’s too tiny for putting the kettle under the tap.
Séjour de 3 nuits en juin 2019

8/10 Bien

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 3 nuits en juin 2019

4/10 Médiocre

Voyageur vérifié

Voyage en couple
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Being woken at 9.20pm to pay account the night before we left
Séjour de 3 nuits en juin 2019

10/10 Excellent

Voyageur vérifié

Voyage en famille avec de jeunes enfants
Les points forts : Propreté et personnel et service
Good location, lovely and helpful staff. Places to eat in a walking distance approx. 5 min.
Séjour de 1 nuit en juin 2019

6/10 Satisfaisant

Voyageur vérifié

Les points faibles : Personnel et service
Séjour de 3 nuits en juin 2019

2/10 Horrible

Chris

Les points faibles : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Avoid at all costs
Tv didn’t work. Virtually no PowerPoints. Main issue was talking between owners in lounge below my room which was very loud and went onto past midnight. The woman running the business was very polite and I believe trying to get the two others to stop talking on the night in question.
Séjour de 1 nuit en juin 2019

6/10 Satisfaisant

Voyageur vérifié

It did the job, but probably wouldn't stay again.
Séjour de 1 nuit en mai 2019

8/10 Bien

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Unexpected to have ensuite and breakfast for the price. So a nice supprise
Séjour de 1 nuit en décembre 2018

8/10 Bien

Marcus

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Great stay
I was there for a work event at Windsor race course. I could park my car, walk 5 mins to the race course. For the money I couldn't fault the lodge, it was perfect for what I needed.
Séjour de 1 nuit en décembre 2018

8/10 Bien

Becky

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Nice welcome from the host, clean comfortable room, and great location to the centre and Windsor racecourse.
Séjour de 1 nuit en octobre 2018

6/10 Satisfaisant

Voyageur vérifié

Les points forts : Personnel et service
Great location for Windsor Castle and close to Heathrow Airport. Staff very polite.
Séjour de 1 nuit en septembre 2018

2/10 Horrible

John

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Best discretion of this stay is a room in a house/home extractor fans very dusty
Séjour de 1 nuit en août 2018

6/10 Satisfaisant

Peter, Surrey

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Convenient hotel
This hotel/guest house I'd conveniently situated on a £5 taxi ride to the centre of Windsor.. Extremely polite and pleasing staff and is vey clean. My main bone of contention is that the bed in the room that we stayed in was not very comfortable and unfortunately I did not get the deluxe room that I had booked. However i was given a £20 rebate as recompense. Overall happy!

8/10 Bien

Azlinda, MY

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Convenient no fuss short stay!
We stayed here as we planned for a family trip to legoland windsor which was about half hour away by car (leisurely drive). The guest house was next to the main road. The only problem was the lack of signage. We only saw GH at the entrance- we guessed that it meant guesthouse which made us stop after a few turns and rounds down the street. Other than that, the rooms are clean and spacious enough for a pleasant stay.

4/10 Médiocre

Paul, Cambs

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Convenient for racing, otherwise...
The guest house is a few minuit's walk from Windsor race track, which is why we chose it. The double glazing shuts out the plane noise well. There was a small fridge in our room, which you might want to turn off overnight if sensitive to the motor noise. Room was modest but adequate. Bathroom and shower was large, though no shelf or shaving light. We thought towels had been changed but found the damp towels from the morning had been folded and put on bed. That included one we used in the absence of a mat because the grout was coming out of the floor tiles! Continental breakfast in room is available for £5 each, but we chose nearby Harvester, which was good value.

8/10 Bien

Voyageur vérifié

Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre

8/10 Bien

Voyageur vérifié

Les points forts : Propreté et confort de la chambre
Bra B&B!
Noen minutters kjøretur fra Windsor sentrum ligger dette B&B som vi synes var overraskende bra. Rent og pent, OK senger og god størrelse på rommet. Virket relativt nyoppusset med flott bad. Vi testet ikke frokosten under oppholdet.

6/10 Satisfaisant

Shaun

Les points forts : Propreté et confort de la chambre
Nice but weird and not very convenient
The room itself was very good. Just be aware that it's literally in a house and not a B&B (just keys no service) It's between a motorway, trading estate and residential zone. We used it as a jumper to get to Dorney lake which reads as 800m however with the road layout it was 6.5 miles and Windsor castle around 2 miles. Know this and

6/10 Satisfaisant

Voyageur vérifié

Les points forts : Propreté
房間乾淨, 但洗手間太窄
洗手問和沐浴間太窄了

10/10 Excellent

Carol D, Shetland

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
5 stars
Great guest house. We were attending Royal Windsor Races and it was only a 5 minute walk - so convenient. The owner was extremely polite, and the room was very spacious (apart from the toilet but it was adequate!)

8/10 Bien

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre

6/10 Satisfaisant

Andrew, London

Les points forts : Propreté et infrastructures et conditions de l’hébergement
Perfectly fine room
B and B for a night's stay

6/10 Satisfaisant

connie, uk

Les points forts : Personnel et service
Very close to my workshop venue.
It's only. 4 minutes walking distance from workshop venue. Small, but comfortable. Just slightly overpriced as there is no breakfast.

8/10 Bien

pritesh, south woodford

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Nice guest house
Really pleasant guest house and walking distance to windsor racecourse which was good. Would go there again and price was excellent. Comfortable bed and only fault was bin had not been emptied, overall very impressed.

4/10 Médiocre

alistair, new Zealand

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Disappointing - poor description
I don't think I could recommend this one! '5 star guest house' good name, but nothing to do with the reality of this accommodation Basically a house converted to put as many bedrooms in as possible. 1 towel for the 2 of us Don't waste money on the room with 'garden view' they mean it's just a suburban back yard - not overlooking the road! Not very clean

6/10 Satisfaisant

T

Les points forts : Propreté
Les points faibles : Personnel et service
Bed sit
We wanted to go to Windsor town and castle

10/10 Excellent

Hywel, London

Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Comfortable guest house walking distance to town
Comfortable guest house in quiet residential neighborhood within walking distance (25 min) of town center and tourist attractions. Manager was friendly and accommodating. Room was reasonable size for overnight but might feel small for longer. Comfortable bed with enough towels and good quality. Good (and hot) shower and toiletries provided. Good range of tea/coffee facilities. Cable TV and broadband was fast. For a tourist this guest house is on the edge of town but fine if working locally. Having stayed at around 10 places in Windsor, for the price, this guesthouse is excellent.
Réponse de Faz le 2 juil. 2016
Thank you for sharing your kind review of Five Star Guesthouse. I was delighted to learn that you thoroughly enjoyed your stay with us. Your compliments on attentive service are particularly appreciated and it was a pleasure to read your kind words on our Guesthouse. I look forward to sharing all of your feedback with the team who will be pleased to learn that you had a superb and seamless visit. We take great pride in ensuring each guest experiences a memorable stay at Five Star Guesthouse in Windsor and we do hope to welcome you back very soon. Kind regards, Manager

8/10 Bien

Gary, Godalming

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Stop over in Windsor.
We only needed a bed for the night as we were sightseeing in Windsor. The room was clean and quiet with good space and an excellent shower. 20 minute walk into town was fine for us but maybe too far out for some.
Réponse de Faz le 2 juil. 2016
Thanks for the lovely review and I am so pleased you enjoyed Five Star Guesthouse and visiting Windsor.

6/10 Satisfaisant

Voyageur vérifié

Les points forts : Propreté et confort de la chambre
Les points faibles : Personnel et service
We stayed for 2 nights. The guesthouse is on a housing estate next to an industrial area - about a mile or so from the town centre. We waited 15 minutes to be admitted and we didn't see the owner again until we left. He seemed to be unaware of our booking. There was no service to the room. The room was small but warm, clean and newly decorated and the bed comfortable. We had to move the bed to get to the wardrobe. The separate toilet was very small and had no hand basin. The shower area was good but had no shelving and a small basin We did not think that the accommodation was '5 star'

8/10 Bien

Roberto, Derbyshire

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Nice guest house, lots of things you need nearbg
Everything about this place was great including the host, the ideal area, the comfort except for one thing. I was frustrated that the TV permitted the view of fewer channels than if you had freeview. I thought with there being a virgin media box that I would at least have E4 but only had channel 1-5 bbc3 (although that had now moved online) and challenge TV. Other than this everything else was good in my opinion
Réponse de Faz le 30 avr. 2016
Thank you mr Roberto I am so pleased you enjoyed your stay at Five Star Guesthouse hopefully I will welcome you back.

2/10 Horrible

Yuliya

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
When we arrived to the hotel on the 23rd January we have discovered that the hotel is not existing. The property was sold out with a sign next to it that it is sold . The owner would not answer the phone call, money is out

10/10 Excellent

Paul, Stoke

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Stoke
Ok