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Avis sur Holiday Inn Express Hotel & Suites Winchester, an IHG Hotel

2.5 out of 5
Holiday Inn Express Hotel & Suites Winchester, an IHG Hotel
142 Foxridge Ln, Winchester, VA

Avis

9,0

Merveilleux

Note des voyageurs de 10 (Excellent), d’après 400 avis sur 671." "
Note des voyageurs de 8 (Bien), d’après 185 avis sur 671." "
Note des voyageurs de 6 (Satisfaisant), d’après 58 avis sur 671." "
Note des voyageurs de 4 (Médiocre), d’après 20 avis sur 671." "
Note des voyageurs de 2 (Horrible), d’après 8 avis sur 671." "

9,0/10

Propreté

9,2/10

Personnel et service

9,0/10

Équipements

9,0/10

Infrastructures et conditions de l’hébergement

8,8/10

Écoresponsabilité

Avis

10/10 Excellent

Yvan, Sherbrooke

Voyage en couple
Les points forts : Équipements
Ok
Séjour de 1 nuit en novembre 2023
Réponse de Mistie D. General Manager le 20 nov. 2023
Thank you for reviewing our hotel We hope that you will choose to stay with us again in the future

10/10 Excellent

JEAN CLAUDE

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Beau petit restaurant italien à proximité
Séjour de 1 nuit en octobre 2022

8/10 Bien

Claudine

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Spacious room
Séjour de 1 nuit en juillet 2022

8/10 Bien

Voyageur vérifié

Séjour de 1 nuit en août 2018

10/10 Excellent

Alain

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en juillet 2018

8/10 Bien

Rachel

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
They were great. It was clean and safe. gas station right next door. grocery right down the street, close location to Winchester medical center. The staff were attentive and responsive.
Séjour de 3 nuits en mai 2024
Réponse de MDonison- GM le 13 mai 2024
Dear Rachel, Thank you for taking the time to review our hotel and your stay with us. We are pleased you enjoyed your stay and and look forward to seeing you again.

8/10 Bien

greg brick

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Proximity to highway is negative & positve , not unique to roadside locations. Hotel is perfectly clean and suitable , just loud for light sleepers.
Séjour de 1 nuit en avril 2024

10/10 Excellent

Beth

Séjour de 1 nuit en avril 2024
Réponse de MDonison- GM le 13 mai 2024
Thank you Beth for the 5 out of 5 rating! We hope to see you again soon.

10/10 Excellent

Natasha

Séjour de 1 nuit en avril 2024

10/10 Excellent

Gregory

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
We loved our stay. The staff was wonderful and beds were comfortable.
Réponse de MDonison GM le 11 avr. 2024
Hello Gregory, Thank you for taking the time to review our hotel and your stay with us. I am pleased you enjoyed your stay and look forward to seeing you again soon.

8/10 Bien

Carol

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mars 2024
Réponse de MDonison GM le 11 avr. 2024
Thank you for taking the time to review our hotel and your stay with us. We look forward to hosting you again.

6/10 Satisfaisant

Juli

Voyage en famille
Les points faibles : Propreté, personnel et service, équipements
The location was great and convenient. We were surprised by the dirty room conditions. The pull out sofa bed was covered in washed blood stains and other dirty stains, so it was unusable. There was a pile of hair on the bathroom floor, the tissue box was empty but left on the counter, there were used bandaids laying around the pool area, etc. I witnessed two front desk employees swearing back and forth at each other (at first I thought they were joking, but when one looked at me and said "I'm not helping you then" (the vending machine ate $ and one employee was helping me with it) after her confrontation with the other employee, I realized they were serious. The breakfast was good. Overall, the experience was not one I expect from a hotel chain I stay at frequently. I would have tried a different hotel in the area if I knew what I was going to get.
Séjour de 1 nuit en mars 2024
Réponse de MDonison GM le 11 avr. 2024
Thank you for taking the time to review our hotel and your stay with us. I am very sorry that you encountered issues during your stay. Please be assured that we will address these issues with our staff. We do hope that you will continue to seek out IHG properties when you travel.

10/10 Excellent

Renee

Séjour de 2 nuits en mars 2024
Réponse de M Donison- GM le 28 avr. 2024
Dear Renee, Thank you so much for taking the time to review our hotel and your stay with us. We appreciate the 5 out of 5 rating!!

10/10 Excellent

Randall, San Diego

Les points forts : Propreté
Séjour de 4 nuits en mars 2024
Réponse de MDonison GM le 31 mars 2024
Thank you, Randall, for the 5 out of 5 rating! We hope to see you again soon!

10/10 Excellent

Nanette

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mars 2024
Réponse de MDonison GM le 31 mars 2024
Thank you, Nanette, for the 5 out of 5 rating! We appreciate your business and look forward to seeing you again soon!

10/10 Excellent

Kevin

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Enjoyable
Séjour de 1 nuit en mars 2024
Réponse de Mistie D. General Manager le 13 mars 2024
Dear Kevin, Thank you for providing your feedback about your stay. We will take "enjoyable" and hope to see you again soon.

10/10 Excellent

Christopher

Séjour de 1 nuit en février 2024
Réponse de MDonison GM le 31 mars 2024
Thank you, Christopher, for the 5 out of 5 rating!! We are pleased to hear that you enjoyed your stay and look forward to seeing you again soon.

8/10 Bien

Erica

Séjour de 1 nuit en février 2024
Réponse de Mistie D. General Manager le 25 mars 2024
Thank you for the 4 out of 5 rating! We hope to see you again soon.

10/10 Excellent

Vincent

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en février 2024
Réponse de Mistie D. General Manager le 29 févr. 2024
Thank you Vincent for the 10 out of 10 rating!! We hope to see you again soon.

10/10 Excellent

Gail

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Great place to stay
Great place to stay, clean, friendly and comfortable.
Séjour de 1 nuit en février 2024
Réponse de MDonison GM le 19 févr. 2024
Hello Gail! Thank you for taking the time to review our hotel an your stay with us. We are so happy that you enjoyed your stay and found the hotel to be clean and comfortable. We look forward to seeing you again soon.

10/10 Excellent

rose

Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Nice room
Room was super nice and comfortable. Hot tub was great and also the pool. Breakfast was awesome.
Séjour de 1 nuit en février 2024
Réponse de MDonison GM le 19 févr. 2024
Thank you Rose for your great review of our hotel and your stay with us here in Winchester, VA! We look forward to hosting you again soon.

10/10 Excellent

Herbert

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Good breakfast. Convenient
Séjour de 2 nuits en janvier 2024
Réponse de MDonison GM le 19 févr. 2024
Dear Herbert, Thank you for taking the time to review our hotel and your stay with us. We are happy that you enjoyed your stay with us and look forward to seeing you again soon

10/10 Excellent

Julie

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en janvier 2024
Réponse de MDonison GM le 15 janv. 2024
Thank you for the 5 out of 5 rating!! We hope to see you again soon.

10/10 Excellent

Brian

Voyage en famille
Les points forts : Équipements et infrastructures et conditions de l’hébergement
The staff was so nice Coffee was WONDERFUL at breakfast Bed was comfortable The only downside was that it was extremely difficult to find the one and only USB port
Séjour de 1 nuit en janvier 2024
Réponse de MDonison GM le 15 janv. 2024
Dear Brian, Thank you for taking the time to review our hotel and your stay with us here in Winchester, VA. We are glad you enjoyed your stay and the coffee! We understand your need for more plugs and ports! We are working on that now. Keep an eye out for some great changes coming our way

10/10 Excellent

John

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en décembre 2023
Réponse de MDonison GM le 15 janv. 2024
Thank you John for the 5 out of 5 rating! We are glad you enjoyed your stay with us and look forward to seeing you again soon

10/10 Excellent

Cynthia

Séjour de 4 nuits en décembre 2023
Réponse de MDonison GM le 15 janv. 2024
Thank you for the 10 out of 10 rating!! We appreciate your business and look forward to seeing you again soon

10/10 Excellent

JOHN

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en décembre 2023
Réponse de MDonison GM le 31 déc. 2023
Thank you for your review. We hope to see you again soon.

6/10 Satisfaisant

Kathy

Voyage en famille
Les points faibles : Personnel et service
The person working at check in had to be on drugs. Eyes half shut, couldn't keep things straight and didn't activate our room keys. She looked pretty bad. The rest of staff that we saw looked pretty ruff too. I don't recommend this hotel unless they improve their staff. We really didn't feel that safe or comfortable in there.
Séjour de 3 nuits en décembre 2023
Réponse de MDonison GM le 31 déc. 2023
Thank you for taking the time to review our hotel and your stay with us. I was very upset by this review because our staff is usually very attentive and top notch. Please know that I will address your concerns with the up most importance.

10/10 Excellent

Louis

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
We had a lovely stay. Very impressed with this hotel.
Séjour de 1 nuit en décembre 2023
Réponse de MDonison GM le 31 déc. 2023
Thank you Louis for taking the time to review our hotel and your stay with us. We really appreciate your business and are glad that you enjoyed your stay. We look forward to hosting you again in 2024!

8/10 Bien

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Slipping a little, but still a good value
Have chosen Holiday Inn for decades, so we have a longstanding reference. Front desk staff were personable and efficient. Service was excellent. Cleanliness was excellent. Linens provided were bare bones. Small towels of only fair quality. Bed comfort and pillows were good. Breakfast had a nice variety but the sausages are tasteless.
Séjour de 2 nuits en décembre 2023
Réponse de MDonison GM le 31 déc. 2023
Thank you for taking the time to review our hotel and to bring these issues to our attention. We are working hard to maintain products but we are still struggling to get new supplies due to shipping shortages. We do hope that you will choose to stay with us again in the future.

8/10 Bien

Jared

Voyage d’affaires
Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en décembre 2023
Réponse de Mistie D. General Manager le 8 déc. 2023
Hello Jared, We appreciate you taking the time to review our hotel and your stay with us. We look forward to seeing you again soon.

10/10 Excellent

Fred

Les points forts : Infrastructures et conditions de l’hébergement
Séjour de 3 nuits en novembre 2023
Réponse de Mistie D. General Manager le 8 déc. 2023
Thank you, Fred, for taking the time to review our hotel and your stay with us. We hope that you will choose to stay with us on another occasion.

10/10 Excellent

Sally

Voyage en famille avec de jeunes enfants, Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Convince
Séjour de 1 nuit en novembre 2023
Réponse de Mistie D. General Manager le 8 déc. 2023
Thank you Sally for taking the time to review our hotel and your stay with us. We hope that you will choose to stay with us again in the future.

10/10 Excellent

Diana

Séjour de 1 nuit en novembre 2023
Réponse de MDonison GM le 31 déc. 2023
Thank you Diana for the 5 out of 5 rating. We hope to see you again in 2024!

10/10 Excellent

Bruce

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en novembre 2023
Réponse de Mistie D. General Manager le 8 déc. 2023
Thank you, Bruce, for taking the time to review our hotel and your stay with us. We look forward to seeing you again soon.

10/10 Excellent

Pamela

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Great place to stay.
Séjour de 1 nuit en novembre 2023
Réponse de Mistie D. General Manager le 8 nov. 2023
Thank you, Pamela, for giving us 10 out of 10!! We look forward to seeing you again soon

10/10 Excellent

Joseph

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Everything was perfect
Séjour de 1 nuit en octobre 2023
Réponse de Mistie D. General Manager le 8 nov. 2023
Thank you Joseph for your 10 out of 10 Review. We look forward to seeing you again soon.

6/10 Satisfaisant

Bob

Séjour de 1 nuit en octobre 2023
Réponse de Mistie D. General Manager le 8 nov. 2023
Thank you for taking the time to review our hotel and your stay with us. We look forward to seeing you again soon

6/10 Satisfaisant

Edith

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
One night stay
The hotel is great and I have stayed there before with no issues at all. This time, the smell of pot hit me in the face getting off the elevator. I didn't know where it was coming from and I should have gotten right back on the elevator and gotten a different room on a different floor. But I was really tired and hoped the smell would not be in the room. It was better but I could still smell it in the room but not as bad. It eventually dissipated in the late evening and I was able to sleep. In the morning it was back. I am certainly not anti pot for those who choose to do so. But it is pungent and certain types worse than others. If people need pot for some reason, it's too bad they can't use the smoking section outside. I will move for sure in the future.
Séjour de 1 nuit en septembre 2023
Réponse de Mistie D. General Manager le 5 oct. 2023
Hello Edith, Thank you for providing feedback regarding your stay with us. I am very sorry that you encountered these issues when arriving into the hotel. We do have signage everywhere enforcing the NO smoking hotel- Unfortunately, there are guests who continue to do it without care or concern. If we can track them down, we do charge them a fee. We hope that this will not discourage you from staying with us in the future.

10/10 Excellent

Tricia

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Convenient location! Clean and friendly staff.
Séjour de 2 nuits en septembre 2023
Réponse de Mistie D. General Manager le 27 sept. 2023
Thank you for taking the time to review our hotel and your stay with us. We are pleased you enjoyed your stay and look forward to seeing you again soon!

4/10 Médiocre

Michael

Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Les points faibles : Personnel et service
Séjour de 2 nuits en septembre 2023
Réponse de MD GM le 27 sept. 2023
Thank you for taking the time to review our hotel and your stay with us. We hope to see you again soon.

10/10 Excellent

Susan

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
It was clean, staff friendly , hot tub was great , it met all our needs
Séjour de 2 nuits en septembre 2023
Réponse de Mistie D. General Manager le 22 sept. 2023
Thank you, Susan, for taking the time to review our hotel and your stay with us. We are pleased that you enjoyed your stay and look forward to seeing you again soon.

8/10 Bien

Michael

Voyage en famille
Les points forts : Personnel et service et confort de la chambre
Séjour de 1 nuit en septembre 2023
Réponse de Mistie D. General Manager le 27 sept. 2023
Thank you for taking the time to review our hotel and your stay with us. We look forward to seeing you again soon.

10/10 Excellent

Jean

Voyage en famille
Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Good place on the go.
It was a comfortable place to stay on our way to the Penn State football game. We plan to do it again.
Séjour de 1 nuit en septembre 2023
Réponse de Mistie D. General Manager le 22 sept. 2023
Thank you Jean for taking the time to review our hotel and your stay with us. We are pleased you enjoyed your stay and look forward to seeing you again soon

4/10 Médiocre

stephane

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
We waited 10 minutes at checkin because no one was there. No sign stating that the person was on break. We could hear people talking and some coughing and we called out hello then eventually someone came out from behind the wall and said she’ll get someone. Took a few more minutes then the receptionist came out. No extra bedding for the pull-out couch was offered.
Séjour de 1 nuit en août 2023
Réponse de Mistie D. General Manager le 22 sept. 2023
Thank you stephane for taking the time to bring your issues to my attention. Our staff is supposed to ask you if you require the bedding for the sofa bed as we do not leave it in the rooms. I am sorry that the front desk staff did not greet you upon arrival. I will be sure to address that with them directly

10/10 Excellent

Steven

Séjour de 1 nuit en août 2023
Réponse de Mistie D. General Manager le 27 sept. 2023
Thank you for taking the time to review our hotel and your stay with us. We look forward to seeing you again soon.

10/10 Excellent

stephane

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Kids enjoyed the pool.
Séjour de 1 nuit en août 2023
Réponse de Mistie D. General Manager le 27 sept. 2023
Thank you for taking the time to review our hotel and your stay with us. We look forward to seeing you again soon.

10/10 Excellent

Edward

Séjour de 1 nuit en août 2023
Réponse de Mistie D. General Manager le 27 sept. 2023
Thank you for taking the time to review our hotel and your stay with us. We look forward to seeing you again soon.

10/10 Excellent

James

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 3 nuits en août 2023
Réponse de Mistie D. General Manager le 27 sept. 2023
Thank you for taking the time to review our hotel and your stay with us. We look forward to seeing you again soon.

6/10 Satisfaisant

Stephania

Les points forts : Propreté et personnel et service
Séjour de 1 nuit en août 2023
Réponse de Mistie D. General Manager le 27 sept. 2023
Thank you for taking the time to review our hotel and your stay with us. We look forward to seeing you again soon.