Piscine couverte, piscine extérieure, parasols de plage, chaises longues
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Avis sur Lucknam Park Hotel & Spa

5 out of 5
Lucknam Park Hotel & Spa
Lucknam Park, Colerne, Chippenham, England

Avis

9,4

Exceptionnel

Note des voyageurs de 10 (Excellent), d’après 102 avis sur 131." "
Note des voyageurs de 8 (Bien), d’après 20 avis sur 131." "
Note des voyageurs de 6 (Satisfaisant), d’après 6 avis sur 131." "
Note des voyageurs de 4 (Médiocre), d’après 3 avis sur 131." "
Note des voyageurs de 2 (Horrible), d’après 0 avis sur 131." "

9,6/10

Propreté

9,4/10

Personnel et service

9,4/10

Équipements

9,4/10

Infrastructures et conditions de l’hébergement

8,8/10

Écoresponsabilité

Avis

10/10 Excellent

hemma

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
A stunning hotel in a beautiful setting. The staff are very helpful and friendly and so very welcoming. You truly felt like a VIP. Spa was wonderful. Breakfast was served by fabulous waiting staff and the food was spot on. Delicious and just the right amount. Easy on site parking and we especially appreciated the ev charging facility. There were 3 available. The garden is stunning. The only thing I would mention is that we booked a set price via Expedia for B&B, and dinner but when we checked out, we noticed a service charge had been added to our “ room rate” . We were more than happy to pay for service at the restaurant for dinner, but we were a bit surprised by that additional charge. It was not made clear on Expedia when we booked. However, we did manage to get the room service charge reduced, as the reception staff advised us that it was an “ optional charge” that was added to the bill. Good job we noticed it!
Séjour de 1 nuit en avril 2024

6/10 Satisfaisant

Claire

Voyage en couple
Les points forts : Propreté et équipements
The property is beautiful, the staff were largely great but at times service felt a bit chaotic. A hotel of this calibre I would have liked staff to have been more attentive. We had afternoon tea and dined in the restaurant for dinner the food is very good. I was quite disappointed with the size of our room located in the converted stable block. The room did not have aircon and our bathroom only had one light switch which was for the main lights…which wasn’t ideal during the night! No bottles of water were left in our room on either day of our stay and we had to pay extra for bottled water. Spa facilities are fantastic but again I think the staff could have been more present and attentive. Also the hydro pool is on a timer so we were unable to boost them as and when we wanted.
Séjour de 2 nuits en mars 2024

8/10 Bien

Sian

Séjour de 1 nuit en mars 2024

6/10 Satisfaisant

Anisha

Voyage en couple
Les points forts : Personnel et service
Les points faibles : Propreté
The swimming pool and spa area was nice and the staff are lovely. The hotel itself is more a 3 to 4 star property. The service and amenities and standards are not there of a 5 star. It is a nice hotel but cannot compare to other 5 stars such as Cowarth Park, Four Seasons or Grantley Hall.
Séjour de 3 nuits en février 2024

10/10 Excellent

Bruce

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
One of the best
We have been lucky enough to stay at some amazing Hotels all over the world, I would confidently rate Lucknam Park up near the top. Unfortunately travel commitments meant we could only stay one night, but it was well worth the effort to enjoy the comfort the Lucknam provides. The room was spacious and relaxing, the gym & spa facilities are next level and the dining options are fantastic. If you can, definitely stay here you won't be disappointed. Highly recommend
Séjour de 1 nuit en décembre 2023

10/10 Excellent

Christopher

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Fantastic service above all else, albeit the property, room and facilities were outstanding the staff were definitely the highlight.
Séjour de 1 nuit en novembre 2023

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Just perfect.
Always wanted to stay here and was not disappointed! The property and grounds are wonderful, so clean and tidy and very well maintained. Lots available to do on site, but you can of course just relax. The spa is the best I've tried from many hotels, so clean accessible, and relaxing. The pool, steam room and sauna all just the right temperature. The hydropool linking to the beautiful outside area and garden is a lovely touch. The staff are really great, so helpful and willing to go the extra mile to make your stay perfect. They also were willing to just chat and get to know you. Food was delicious and room was very comfortable. Will definately return.
Séjour de 1 nuit en octobre 2023

10/10 Excellent

Laurence

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Bliss
Staff were fantastic, food was amazing, and the spa was just what I needed. Recommend you give it a try!
Séjour de 1 nuit en octobre 2023
Réponse de Head of Sales le 11 oct. 2023
Thank you for your great review! We hope to welcome you back to Lucknam Park.

10/10 Excellent

Ahmet

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Fascinating
I recently had the pleasure of staying at Lucknam Park Hotel, and it was an incredible experience. The food at the restaurant was nothing short of amazing, with a diverse menu and impeccable flavors. The room I stayed in was excellent, offering both comfort and luxury, making my stay truly enjoyable. What truly stood out, though, was the exceptional service provided by the hotel staff. They were attentive, friendly, and went above and beyond to ensure that I had a memorable stay. The restaurant and bar staff were also perfect in their service, making dining and drinks a delightful experience. The atmosphere of the hotel was truly fascinating, with its beautiful surroundings and a sense of tranquility that made it the perfect escape from the hustle and bustle of everyday life. Additionally, I had the chance to enjoy the pool and spa facilities, and they were top-notch. The spa provided a great way to unwind and relax, and the pool was a refreshing addition to my stay. Overall, I can’t recommend Lucknam Park Hotel enough. It’s a haven of luxury, excellent food, and outstanding atmosphere, and I can’t wait to return for another memorable visit.
Séjour de 2 nuits en septembre 2023
Réponse de Head of Sales le 11 oct. 2023
Thank you for your great review! We hope to welcome you back to Lucknam Park.

8/10 Bien

Howard

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Afternoon Tea disappointment
Although we enjoyed our stay as a whole, we were very disappointed to find that on returning to the hotel one afternoon at around 4pm and looking forward to some tea, to be told that Afternoon Tea is only served between 1:30 and 3:00pm!! We asked if it would be possible to just have some tea and a slice of cake, but were told that no cake is served after 3pm! This seems very strange to us, as surely the prime time for tea is around 4pm? To add insult to injury, the capuccino which we did have instead of tea and cake was charged at £7.50. Even though it was served with a couple of shortbread biscuits, I find this to be an extortionate charge for a cup of coffee!
Séjour de 2 nuits en septembre 2023

10/10 Excellent

BARRY

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Excellent
We had not stayed here for a good few years and were delighted that it has maintained its high standards and continues to employ lovely staff
Séjour de 3 nuits en septembre 2023
Réponse de Head of Sales le 11 oct. 2023
Thank you for your great review! We hope to welcome you back to Lucknam Park.

10/10 Excellent

JoAnn

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Beautiful hotel and property. Excellent room service.
Séjour de 4 nuits en août 2023
Réponse de Head of Sales le 11 oct. 2023
Thank you for your great review! We hope to welcome you back to Lucknam Park.

8/10 Bien

Angela

Voyage en couple
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Wonderful luxurious hotel but failed on customer service Breakfast service was very slow on the second day and had to fetch black pepper and jams from another table No smoked haddock available on the 2nd day of which a 5* hotel should never run out of produce. Ebony the breakfast waitress stood out as first class and had great customer service skills No one asked us whether we had enjoyed our stay on vacating. The hospitality tray in our room was very poor with no early grey tea or hot chocolate. Having been to many 5* hotels in the UK I found this hotel to be very expensive for the service you received. Would not stay again however wonderful our room was a Master Suite it did not justify the price we paid.
Séjour de 2 nuits en août 2023

10/10 Excellent

Wei

Voyage en famille
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
One of the best spa hotels we have stayed in, from food to facilities, everything is perfect. especially the staff, everyone is helpful and engaging, a gem in Wiltshire
Séjour de 1 nuit en août 2023
Réponse de Head of Sales le 11 oct. 2023
Thank you for your great review! We hope to welcome you back to Lucknam Park.

10/10 Excellent

Victoria

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en août 2023

10/10 Excellent

Armando, Alameda

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
This is a British paradise. I can't tell you how much I enjoyed my six nights at this wonderful location. You really get a sense that the staff care for you like you're at their house. The location is stunning. And I don't use that word easily, but the location is rivaled by the wonderful service, excellent cuisine, and 100 little amenities. Affection and thanks to Stephen , Nicole and Felicity in the Brasserie. Tyler , one of the best waiters I have met, Sam the highly skilled masseuse, Brigitta was so kind to me, Georgina sunny attitude and my cool housekeeper Ana Marie . Guests: Please don't take kids who want to stare at cell phones, they are in a country heaven. I will see there!
Séjour de 6 nuits en juillet 2023

10/10 Excellent

Andrew

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Lovely location and very friendly staff. I would definitely recommend.
Séjour de 1 nuit en août 2023

10/10 Excellent

David

Voyage en groupe
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
First class location and service!
Séjour de 1 nuit en juillet 2023

6/10 Satisfaisant

Tim

Voyage en couple
Les points forts : Propreté et infrastructures et conditions de l’hébergement
Les points faibles : Personnel et service
Nice property with weak service, expected more for the price. Pre-arrival planning emails were never answered. Check-in staff wasn’t helpful in explaining the property and amenities, subsequent requests for concierge recommendations (towns to visit, etc.) were weak and uninformed. Property itself was lovely, pool was above average.
Séjour de 3 nuits en juillet 2023

10/10 Excellent

Jackie

Séjour de 1 nuit en juillet 2023

10/10 Excellent

Mark

Séjour de 1 nuit en juin 2023

10/10 Excellent

Wei

Séjour de 2 nuits en juin 2023

10/10 Excellent

Louisa

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Superb service, great food, fantastic spa- great hotel.
Séjour de 1 nuit en juin 2023

10/10 Excellent

Aklilu

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en mai 2023

10/10 Excellent

Caroline

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Very high quality stay. Beautiful country house hotel.
Séjour de 1 nuit en avril 2023

10/10 Excellent

Moira L., Rickmansworth

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Spectacular indoor and outdoors sauna facilities!
Séjour de 1 nuit en mars 2023

10/10 Excellent

Steven

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Hotel is fabulous and staff were wonderful
Séjour de 2 nuits en février 2023

8/10 Bien

Chan Chi Ming Ricky

Séjour de 2 nuits en janvier 2023

10/10 Excellent

hemma

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
What a gem of a hotel. Absolutely fabulous. Spa was lovely, the grounds stunning, the communal areas beautiful , room was lovely,comfortable bed . The waiters were so polite and accommodating. We arrived late in the afternoon and were too late for afternoon tea but the kind waiter found us some magnificent scones- which we had in the very festive and atmospheric drawing room. I ordered a glass of champagne . I thought had lost its fizz. Mentioned it to the waiter and it was changed instantly. No problem at all. What customer service. Reception staff so welcoming. Charging point for our car. The entire stay made even more magical by the snow. What a find. We will be returning.

8/10 Bien

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Couples break
Really lovely place, hotel, room and spa were amazing. Staff were all really friendly, in particular the lounge waiter. The only thing that let it down was the food. Clearly good quality ingredients were used, but I am afraid it was rather bland.
Séjour de 1 nuit en décembre 2022

10/10 Excellent

Roy

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great for families

10/10 Excellent

Paul

Voyage en groupe
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Top Class
We had an amazing spa break at this beautiful hotel, they upgraded our room by 2 levels , the hotel & staff, our room and the spa was excellent.
Séjour de 1 nuit en octobre 2022

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 3 nuits en septembre 2022

10/10 Excellent

Diana

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The resort and staff was perfect in every way. The quality of food was delicious. Everything was perfect. Not one complaint!
Séjour de 2 nuits en août 2022

8/10 Bien

Vipen

Séjour de 1 nuit en août 2022

8/10 Bien

Jeaneane

Séjour de 2 nuits en juillet 2022

10/10 Excellent

Jackie

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Beautiful place, wonderful facilities, lovely rooms and staff are very welcoming. An absolute delight, always, to stay here.
Séjour de 1 nuit en juin 2022

10/10 Excellent

Joanna

Voyage en groupe
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Just an amazing. Easter break
Was absolutely lovely with friends sue Willet a regular at your hotel. Staff very attentive and food excellent!! All staff friendly and service impeccable
Séjour de 1 nuit en avril 2022

10/10 Excellent

Pawan

Séjour de 4 nuits en mars 2022

10/10 Excellent

Gaynor

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The property is perfect for a weekend getaway, the spa was fantastic and staff were very attentive and nothing was too much trouble.
Séjour de 2 nuits en mars 2022

6/10 Satisfaisant

Ruaridh

Voyage en couple
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Didn't receive the room upgrade even though there was the upgradeable room available. Left a belonging in the room and it wasn't found.
Séjour de 1 nuit en février 2022

10/10 Excellent

Simon

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great food, lovely pool
Séjour de 2 nuits en mars 2022

10/10 Excellent

Samantha

Séjour de 2 nuits en février 2022

8/10 Bien

Miss

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en janvier 2022

10/10 Excellent

Julie

Voyage en groupe
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Lovely stay
Lucknam Park had a very nice feel about, staff were friendly and we were made to feel welcome. It’s a large estate with horses a long drive and nice walks around in the grounds. The only let down was only one restaurant was open due to lack of staff and covid which can’t be helped.
Séjour de 2 nuits en décembre 2021

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en novembre 2021

10/10 Excellent

Cydonia

Voyage en groupe
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Beautiful grounds, friendly staff
I had the most wonderful time. It was a shame that the main restaurant was not open on a Monday night, but the food was delicious and the breakfast was amazing! I loved the ambiance of the morning room with the music in the morning. The grounds are stunning and the spa services were very good too. I would say that my room was spacious and overall I was very happy although it could have done with a lick of paint as there were quite a lot of marks on the walls. I would definitely come back and recommend to anyone. 10/10 :)
Séjour de 1 nuit en novembre 2021

10/10 Excellent

Ray

Voyage en famille
Les points forts : Personnel et service et équipements
Bathroom had mild around the bath
Séjour de 2 nuits en novembre 2021

10/10 Excellent

Joanna

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en octobre 2021

10/10 Excellent

Zachary

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
FAB!
Popped in for a coffee. Neil looked after us so well and was such a pleasure, we decided to come back the next day for a two night stay!
Séjour de 2 nuits en octobre 2021