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Avis sur Wingate by Wyndham - Wilmington

2.5 out of 5
Wingate by Wyndham - Wilmington
5126 Market St, Wilmington, NC

Avis

9,0

Merveilleux

Note des voyageurs de 10 (Excellent), d’après 654 avis sur 1002." "
Note des voyageurs de 8 (Bien), d’après 249 avis sur 1002." "
Note des voyageurs de 6 (Satisfaisant), d’après 49 avis sur 1002." "
Note des voyageurs de 4 (Médiocre), d’après 25 avis sur 1002." "
Note des voyageurs de 2 (Horrible), d’après 25 avis sur 1002." "

9,4/10

Propreté

9,4/10

Personnel et service

8,8/10

Équipements

9,2/10

Infrastructures et conditions de l’hébergement

9,0/10

Écoresponsabilité

Avis

10/10 Excellent

Pascal

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en juillet 2023
Réponse de Brandon, Front Office Manager le 23 juil. 2023
Thank you for your positive review.I'm glad to see that you enjoyed your stay.We look forward to serving you in the future.

10/10 Excellent

Laurie

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Excellent
Séjour de 1 nuit en juillet 2023
Réponse de Patti GM le 11 juil. 2023
Thank you for taking the time to share your experience on your recent stay. We are thrilled you enjoyed your time with us and appreciate your wonderful review. Be well and safe travels.

8/10 Bien

Jacques

Voyage en couple
Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
xx
Séjour de 1 nuit en avril 2023
Réponse de Brandon, Front Office Manager le 5 mai 2023
Thank you for your review.We hope to serve you in the future.

8/10 Bien

FRANCOIS

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Hotel deals chaîne confortable
Hotel situé dans une zone commerciale tranquille dans la direction de Wrightville Beach. Bon accueil et grandes chambres correctes. Petit déjeuner pas très varié mais complet. Wifi correct.
Réponse de GM le 19 avr. 2018
Thank you for your wonderful review. We are happy to hear you enjoyed your stay.

10/10 Excellent

Kelleigh

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Very comfortable accommodations.
Séjour de 1 nuit en mai 2024

10/10 Excellent

Machell

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
We were there because of a death in our family. Jacqueline was very helpful in accommodating us with my 85 year old mother. Our stay was wonderful! We will stay with you again. Thank you!
Séjour de 1 nuit en mai 2024
Réponse de Brandon, Front Office Manager le 28 mai 2024
Thank you for your wonderful review.I am very glad to see that our staff was helpful and accommodating. I will definitely make Jackie aware of the positive experience that she provided. We look forward to seeing you again. Safe travels!

8/10 Bien

Xiaofan

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Over all a nice place to stay. Very helpful stuff members and decent continental breakfast. Room is clean except the drainage in the shower didn’t work well. Water didn’t get drained 3 minutes after shutting the shower.
Séjour de 1 nuit en mai 2024
Réponse de Brandon, Front Office Manager le 28 mai 2024
Thank you for your review. I'm glad to see that you were pleased with our complimentary breakfast, along with the helpfulness of our staff.Thank you for making us aware of the issue with our shower drain. Our maintenance staff will address that immediately. We hope to serve you again in the future. Safe travels!

6/10 Satisfaisant

Shannon

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 2 nuits en mai 2024
Réponse de Brandon, Front Office Manager le 28 mai 2024
Thank you for your review.Was there anything that we could've done to improve your experience?We hope to serve you again in the future. Safe travels!

10/10 Excellent

Ruby

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
All was great!
Séjour de 2 nuits en mai 2024
Réponse de Patti le 20 mai 2024
Thank you for your amazing review, it means so much to my staff and I that you enjoyed your stay and took the time to provide us with your fantastic feedback. We truly are appreciative and hope to be of service to you again. Safe travels!

8/10 Bien

David

Les points forts : Propreté
Séjour de 1 nuit en mai 2024
Réponse de Patti le 20 mai 2024
Thank you for taking the time to provide us with your feedback. We continually strive to provide the best customer experience and certainly enjoy receiving positive feedback such as yours.

10/10 Excellent

Connie

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mai 2024
Réponse de Patti le 20 mai 2024
Thank you so much for the fabulous review. We love hearing how much our guests enjoy their stays with us. We appreciate you taking the time to let us know! Safe Travels and we hope to have you back with us again.

10/10 Excellent

Anthony

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 2 nuits en mai 2024
Réponse de Patti le 20 mai 2024
Thank you so much for the fabulous review. We love hearing how much our guests enjoy their stays with us. We appreciate you taking the time to let us know! Safe Travels and we hope to have you back with us again.

10/10 Excellent

Bobby

Séjour de 1 nuit en avril 2024
Réponse de Brandon, Front Office Manager le 13 mai 2024
Thank you for your positive review.I'm glad to see that you had an enjoyable stay.We hope to see you again in the future. Safe travels!

10/10 Excellent

Robin D.

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
I wanted something close to the beach that was affordable. I looked at 5 different hotels that were a lot cheaper but had bad reviews.This place was great! Jacqueline at the front desk was so so kind and helpful. I highly recommend this place.
Séjour de 2 nuits en mai 2024
Réponse de Brandon, Front Office Manager le 12 mai 2024
Thank you for your wonderful review.Jackie is a great example of how we strive to provide the best customer experience possible. We also strive to make our hotel a home away from home.We look forward to serving you in the future. Safe travels!

8/10 Bien

Lisa

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Super comfortable bed and clean room. The breakfast was lackluster.
Séjour de 1 nuit en mai 2024
Réponse de Brandon-Front Office Manager le 10 mai 2024
Thank you for your review.I'm glad to see that you were satisfied with the quality of your mattress. We hope to see you again. Safe travels!

10/10 Excellent

Marguaretta

Les points forts : Propreté et personnel et service
Pool was not open and told it was when made the reservation.
Séjour de 3 nuits en mai 2024
Réponse de Brandon-Front Office Manager le 10 mai 2024
Thank you for your feedback.I'm sorry for the miscommunication. If you call the hotel directly instead of a 3rd party, you will be given correct information about our property. I do apologize for the inconvenience.Thank you again for your review. Safe travels!

10/10 Excellent

Wendy

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Had a great stay here.
Séjour de 2 nuits en avril 2024
Réponse de Brandon-Front Office Manager le 10 mai 2024
Thank you for your positive review.I'm glad to see that you had an enjoyable stay.We look forward to serving you in the future. Safe travels!

10/10 Excellent

Christine

Séjour de 1 nuit en avril 2024
Réponse de Patti le 20 mai 2024
Thank you for taking the time to share your experience on your recent stay. We are thrilled you enjoyed your time with us and appreciate your wonderful review. Be well and safe travels.

10/10 Excellent

michael

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en avril 2024
Réponse de Brandon-Front Office Manager le 10 mai 2024
Thank you for your positive review.I'm glad to see that you had an enjoyable stay.We look forward to serving you in the future. Safe travels!

2/10 Horrible

Brianne

Voyage en famille
Les points faibles : Équipements
Staff not friendly. Bad experience
Séjour de 1 nuit en avril 2024
Réponse de Brandon, Front Office Manager le 10 mai 2024
Thank you for taking the time to tell us about your experience at Wingate by Wyndham Wilmington. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.Your feedback is very important to us, and I am saddened to hear about the miscommunication with one of our staff members. If our night auditor would have noticed you leave the property, he would have let you in without question. He was not intending to be rude or inconvenience you in anyway. He was following protocol to ensure the safety our guests and the staff.Here at Wingate by Wyndham, we continuously strive to meet your needs and expectations.We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.

10/10 Excellent

Abraham

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Receptionist was nice during check in!
Séjour de 1 nuit en avril 2024
Réponse de Brandon, Front Office Manager le 8 mai 2024
Thank you for your positive review.I'm glad to see that you were satisfied with our friendly and accommodating staff.We look forward to serving you in the future. Safe travels!

10/10 Excellent

Frted

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Good value
Séjour de 2 nuits en avril 2024
Réponse de Brandon Raber-Front Office Manager le 26 avr. 2024
Thank you for your positive review. We look forward to serving you in the future!

4/10 Médiocre

bruno, new orleans

Voyage en groupe
Les points faibles : Équipements
Terrible staff
Séjour de 1 nuit en avril 2024
Réponse de Patti le 25 avr. 2024
We try to accommodate all our guests. Unfortunately, we are unable to give you a receipt when you pay Expedia for your room. I was trying to explain why we could not give you a receipt for your room charges. There are two ways to book through Expedia, pay at property or pay Expedia. When you pay Expedia, we are not allowed to give a receipt for room charges. Please reach out to Expedia for further explanation. Again, I apologize for any confusing. Safe Travels.

10/10 Excellent

David

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Check in was very friendly. The room was clean and the bed was comfy, just what it needed for 1 night's rest while passing through
Séjour de 1 nuit en avril 2024
Réponse de Brandon, Front Office Manager le 26 avr. 2024
Thank you for your wonderful review.I'm happy to see that you had a pleasant overnight stay.We hope to serve you again. Safe travels!

10/10 Excellent

Shawn

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Nice
Séjour de 1 nuit en avril 2024
Réponse de Brandon Raber- Front Office Manager le 26 avr. 2024
Thank you for your positive review. I'm happy to see that you enjoyed your stay.We look forward to serving you in the future! Safe travels!

10/10 Excellent

Sheila

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en avril 2024
Réponse de Brandon Raber-Front Office Manager le 26 avr. 2024
Thank you for your positive review. We look forward to serving you in the future!

10/10 Excellent

Raylon

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Property was very clean. Check in was a breeze. Staff very friendly.
Séjour de 2 nuits en avril 2024
Réponse de Brandon, Front Office Manager le 26 avr. 2024
Thank you for your positive feedback.Providing the best quality customer service is a top priority of ours.We hope to see you again. Safe travels!

10/10 Excellent

Binjian

Séjour de 1 nuit en avril 2024
Réponse de Brandon, Front Office Manager le 12 mai 2024
Thank you for your positive review. I'm glad to see that you had an enjoyable stay.We look forward to serving you in the future. Safe travels!

8/10 Bien

Michelle

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Close to UNCW. Nice accommodations for an overnight visit.
Séjour de 1 nuit en avril 2024
Réponse de Brandon, Front Office Manager le 8 mai 2024
Thank you for your positive review.I'm glad to see that you had an enjoyable stay.We look forward to serving you in the future. Safe travels!

8/10 Bien

Cesar, Pacoima

Séjour de 1 nuit en avril 2024
Réponse de Brandon, Front Office Manager le 12 mai 2024
Thank you for your positive review. I'm glad to see that you had a great stay.We look forward to serving you in the future. Safe travels!

10/10 Excellent

Patrick

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Nice quiet room, comfortable and affordable. 10/10 would recommend
Séjour de 1 nuit en avril 2024
Réponse de Brandon, Front Office Manager le 26 avr. 2024
We greatly appreciate your fantastic feedback.I'm glad to hear that you were pleased with the quality of your room.Safe travels and we look forward to seeing you again!

10/10 Excellent

DeShaun

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great service from the staff regardless of who was at the desk!
Séjour de 2 nuits en avril 2024
Réponse de Brandon Raber, Front Office Manager le 26 avr. 2024
We appreciate your kind words.I'm glad to see that you were pleased with friendly and helpful staff.We look forward to serving you in the future. Safe travels!

8/10 Bien

Jennifer

Les points forts : Personnel et service, équipements, infrastructures et conditions de l’hébergement
The staff was polite and helpful
Séjour de 3 nuits en avril 2024
Réponse de Brandon, Front Office Manager le 26 avr. 2024
Thank you for your positive feedback.Providing friendly and helpful service is top priority of this property.We look forward to serving you again. Safe travels!

10/10 Excellent

Lisa

Séjour de 2 nuits en avril 2024
Réponse de Brandon-Front Office Manager le 10 mai 2024
Thank you for your review.I'm glad to see that you had an enjoyable stay.We hope to see you again. Safe travels!

10/10 Excellent

Patti

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The staff were friendly and welcoming. All staff is amazing!
Séjour de 1 nuit en avril 2024
Réponse de Brandon, Front Office Manager le 26 avr. 2024
We greatly appreciate your kind words.I'm happy to see that you found our staff to be friendly and welcoming.We'll see you on your future visit to Wilmington. Safe travels!

6/10 Satisfaisant

Shari

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Friendly staff and clean, comfortable room.
Séjour de 2 nuits en avril 2024
Réponse de Brandon Raber- Front Office Manager le 26 avr. 2024
Thank you for your review.I'm glad to see that you found your room to be clean and comfortable.Was there anything that we could've done to improve your stay?We hope to serve you again. Safe travels!

10/10 Excellent

Renee

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Clean and well maintained
Séjour de 1 nuit en mars 2024
Réponse de Brandon Raber-Front Office Manager le 26 avr. 2024
Thank you for your wonderful review.I'm pleased see that you were satisfied with the cleanliness of your room.We hope to serve you again in the future. Safe travels!

10/10 Excellent

Christopher

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Good
Séjour de 2 nuits en avril 2024
Réponse de Brandon Raber-Front Office Manager le 26 avr. 2024
Thank you for your positive review. I'm glad to see that you had an enjoyable stay.We look forward to serving you in the future! Safe travels!

10/10 Excellent

Christopher

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en avril 2024
Réponse de Brandon-Front Office Manager le 26 avr. 2024
Thank you for your positive review. I'm glad to see that you had a pleasant stay.We look forward to serving you in the future. Safe travels!

10/10 Excellent

John

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Excellent location and easy access, very nice place to stay at
Séjour de 5 nuits en avril 2024
Réponse de Brandon, Front Office Manager le 13 avr. 2024
We appreciate your positive review.I'm glad to see that you were pleased with the location of our property.We look forward to serving you in the future. Safe travels!

10/10 Excellent

Stephen

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en avril 2024
Réponse de Brandon, Front Office Manager le 13 avr. 2024
Thank you for your positive review.I'm glad to see that you had an enjoyable stay.We look forward to serving you in the future. Safe travels!!

8/10 Bien

Brandy, Lithonia

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Nice for a quick getaway
Séjour de 2 nuits en avril 2024
Réponse de Brandon, Front Office Manager le 8 avr. 2024
Thank you for your positive feedback. We look forward to serving you in the future. Safe travels!

10/10 Excellent

James

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
No comment
Séjour de 1 nuit en avril 2024
Réponse de Brandon, Front Office Manager le 8 avr. 2024
Thank you for your wonderful review.We look forward to serving you in the future. Safe travels!

8/10 Bien

Rebecca

Property is in a good location. It was clean and the front desk staff was helpful. We would stay again.
Séjour de 1 nuit en avril 2024
Réponse de Brandon, Front Office Manager le 8 avr. 2024
Thank you for your positive review.We look forward to serving you in the future. Safe travels!

8/10 Bien

derwin

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mars 2024
Réponse de Brandon, Front Office Manager le 8 avr. 2024
Thank you for your positive review.I'm glad to see that you enjoyed your stay.We look forward to serving you in the future. Safe travels!

6/10 Satisfaisant

Guest, Raleigh

Séjour de 2 nuits en mars 2024
Réponse de Brandon Raber-Front Office Manager le 26 avr. 2024
Thank you for your feedback.Was there anything that we could've done to improve your stay?We appreciate your review and hope to see you again. Safe travels!

10/10 Excellent

Aby

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Most affordable and clean place to stay in.
Séjour de 3 nuits en mars 2024
Réponse de Brandon, Front Office Manager le 27 mars 2024
Thank you for your positive review.I'm glad to see that you had an enjoyable stay.We look forward to serving you in the future. Safe travels!

8/10 Bien

Kathy

Voyage d’affaires, Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Nice lobby area.
Séjour de 2 nuits en mars 2024
Réponse de Brandon, Front Office Manager le 27 mars 2024
Thank you for your positive feedback.I'm glad to see that you were pleased with the quality of our property.We look forward to serving you in the future. Safe travels!

10/10 Excellent

Misty

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
I had a great stay- check-in staff were friendly, gym was a great condition, and it was quiet. Would stay again.
Séjour de 1 nuit en mars 2024
Réponse de Brandon, Front Office Manager le 19 mars 2024
Thank you for your wonderful review. I'm glad to see that you were satisfied with our customer service, in addition to being pleased with the condition of our property.We look forward to serving you in the future. Safe travels!!

10/10 Excellent

Sandy

Séjour de 2 nuits en mars 2024
Réponse de Brandon, Front Office Manager le 31 mars 2024
Thank you for your review.I'm glad to see that you had an enjoyable stay.We look forward to seeing you again. Safe travels!