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Avis sur Sleep Inn

2.5 out of 5
Sleep Inn
5225 Market St, Wilmington, NC

Avis

8,0

Très bien

Note des voyageurs de 10 (Excellent), d’après 372 avis sur 1002." "
Note des voyageurs de 8 (Bien), d’après 354 avis sur 1002." "
Note des voyageurs de 6 (Satisfaisant), d’après 153 avis sur 1002." "
Note des voyageurs de 4 (Médiocre), d’après 69 avis sur 1002." "
Note des voyageurs de 2 (Horrible), d’après 54 avis sur 1002." "

8,0/10

Propreté

8,4/10

Personnel et service

7,6/10

Équipements

7,8/10

Infrastructures et conditions de l’hébergement

7,8/10

Écoresponsabilité

Avis

10/10 Excellent

CINDY

Séjour de 1 nuit en août 2023
Réponse de Michael Lombardo, Assistant General Manager le 23 août 2023
Thank you for the strong review. We're thrilled you enjoyed your stay with us and hope to see you again the next time you visit the area!

6/10 Satisfaisant

Alizee

Les points faibles : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
A éviter
Hôtel très vieillissant , la moquette est sale . On sent que les équipements sont fatiguer , micro onde un peu defrechis …. Et le comble de l’horreur un cafard nous a rendue visite … donc on avait hâte de partir .
Séjour de 1 nuit en août 2022
Réponse de Michael Lombardo, Front Desk Manager le 11 août 2022
Merci d'avoir pris le temps de répondre à notre enquête en ligne concernant votre récent séjour dans notre hôtel. Au nom de toute notre équipe, je tiens à m'excuser de ne pas avoir dépassé vos attentes. Votre satisfaction est importante pour nous et nous utiliserons les commentaires que vous avez fournis pour apporter des améliorations afin de garantir que nous offrons une expérience exceptionnelle à nos clients à l'avenir. J'espère que vous envisagerez de rester avec nous à nouveau afin que nous puissions avoir une autre chance de vous offrir une expérience supérieure.

8/10 Bien

Dominique

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Bon hôtel
Hotel tres correct. Chambre propre. De taille correcte. Hôtel calme et sûr. Parfait pour une étape
Séjour de 1 nuit en juillet 2019

8/10 Bien

Stephanie, Stafford

Séjour de 1 nuit en mai 2024
Réponse de Michael Lombardo, AGM le 22 mai 2024
Thank you for the reply! We're glad you enjoyed your stay with us and hope to see you back again soon!

2/10 Horrible

Camille

Voyage en famille
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
One of the worst experience I’ve ever had in a hotel. When we arrived, late in the evening, after a long drive, I was looking forward to being in bed but quickly realized that my bed, the bed topper, the pillows, the comporter, all smelled like vomit. Horrible! I asked to change room but was denied because they were booked. I was offered new bedsheets but what good can it do when the whole bed is embedded with that smell (the bedsheets were clean, thank goodness, but did not stop the putrid smell to go through!). When we first arrived, the room smelled really strong air freshener. Now I know why. Hence, they knew but did not take the proper measures to solve this problem. They didn’t seem to care, probably happens a lot. The floor was soooo dirty that if you took three steps with white socks, they became brown socks! This place is a dump! Avoid at all cost!
Séjour de 2 nuits en mai 2024
Réponse de Michael Lombardo, AGM le 20 mai 2024
I am sorry to hear about the cleanliness issues you described in your room. It is true that we do not have the luxury of shuffling guests around during our busy summer weekends. Our front desk agent did what she could by offering new linens and I regret to see that was insufficient. We appreciate the feedback nonetheless and will use it to help us do a better job moving forward.

10/10 Excellent

Bobbi

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Better than expected for the price.All the staff were great, fast easy check in..very knowledgeable about the area. Stayed 3 days but no housekeeping but I think that's pretty much every where now & we didn't really need it. Had plenty of towels for just my husband & I and we didn't spend a lot of time in the room anyway. I'm sure if we would've requested it they would've been more than happy to do it. Great location being in between the river & the beach and a lot less expensive than the hotels in both areas but only about 20min from either. Pool was open but a little cloudy, still a little chilly to be in the water for me. Breakfast was waffles & other continental items..coffee was great though! Everything was very clean from the inside to the outside areas..nice simple landscaping with a grill & picnic table on the side. Plenty of shopping across the street & just down the road plus 20min from the Riverwalk & the USS North Carolina..make sure you wear comfortable shoes for both of these lol. Would definitely stay here again!
Séjour de 3 nuits en mai 2024
Réponse de Michael Lombardo, AGM le 14 mai 2024
Thank you for the kind review! It's awesome to know you appreciated our friendly staff and central location. We look forward to seeing you back again the next time you visit our area!

10/10 Excellent

Alex

Voyage en famille, Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
We like that place. Reasonably priced, good location, very friendly staff.
Séjour de 2 nuits en avril 2024
Réponse de Michael Lombardo, AGM le 29 avr. 2024
Thank you for the feedback. It's awesome to know you enjoyed our friendly staff and found excellent value in your stay with us. We hope to see you again the next time you visit our area!

2/10 Horrible

Crystal

Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
I do NOT recommend Sleep Inn or affiliated hotel MainStay across the parking lot. If you are someone like myself who has any autoimmune disease/ asthma you will suffer the consequences of these properties, allowing guests and employees to smoke inside the hotel rooms and there designated smoking area is the front entranceway. The vibe overall is very negative. I am disabled and struggled with my luggage. Neither place ever offered a helping hand. I also advise if you go DON’T smile or be happy because they’ll ask you to leave. A manager actually said to me earlier today “Go spread your love somewhere else”. Even though it was morally wrong, and threatened to call the police, I did not respond in anger. Instead I stayed calm and polite. I responded with OK I’ll leave, I understand. There is a lot of tension even between employees. When I made both places aware the room next to me was smoking pot, I was told I had to prove it. It’s posted everywhere if you smoke you will pay a $250 fee, yet they allow it. I’m connecting the dots. Since they allow it because if they didn’t, they would hardly get any business and therefore housekeeping don’t really clean. It’s pretty sad you pay to stay somewhere and one of the days you stay you spend cleaning. I have never been anywhere where you have to “beg” for replacement towels when you put the used ones outside your door. Employees argue n complain guests are stealing. How they have to bring tp to work n so on.
Réponse de Sleep Inn Management le 27 avr. 2024
I am sorry we had to refuse you further service after you were still in your room three hours after checkout time. We wish you better luck — and lots of love — in your future travels.

8/10 Bien

Ashlyn

Voyage en couple
Les points forts : Personnel et service et équipements
It was in a nice safe area, the staff was super nice. Just needs some updating
Séjour de 2 nuits en avril 2024
Réponse de Juliet Busser - Front Desk Manager le 22 avr. 2024
Thank you for choosing Sleep Inn in Wilmington, NC! We are so happy to hear that you enjoyed your stay here! We are hoping to update to the new Sleep Inn brand standards soon! I hope to see you here again soon!

8/10 Bien

Cody

Séjour de 2 nuits en avril 2024
Réponse de Michael Lombardo, AGM le 6 mai 2024
Thank you for the feedback. We're glad you enjoyed your stay with us and hope to see you again the next time you visit our area.

6/10 Satisfaisant

Gaurav

Voyage en famille avec de jeunes enfants
Les points forts : Équipements
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Pros: they have given some good amount of thought on what their most probable customers need and made arrangements. You have ice dispenser, soda vending machines, ice container at room, glasses at room, small fridge at room. Basically things you need to make a drink. They also have coffee machine, coffee is not bad. And breakfast. Parking is good. Cons: Cleanliness. Carpet is of dark brown colour and smells of old socks. Not sure if they shampoo wash it even once a year. Infra: no handwash inside washroom, you have one in the room itself. However tap on that was placed too far back and it was very inconvenient to wash hands. No handles on the bathroom doors. Service and staff: i found my initial room smelly so they changed it, that part was good. However, around 9 the Air conditioner stopped working. I called front desk and they said they can help only in the morning. It was suffocating my kids and they refused to provide any sort of help. They said controls on the AC don't work, but you can control it via thermostat. It was other way around. After spending some time I was able to start the AC using controls on AC. Otherwise I would have to find another hotel at late night
Séjour de 1 nuit en avril 2024
Réponse de Juliet Busser - Front Desk Manager le 14 avr. 2024
Thank you for choosing Sleep Inn in Wilmington, NC! We are sorry to hear about the A/C and your room condition upon check-in. I apologize for the inconvenience and the staff not being to assist you. We will be addressing these issues in the next staff meeting we have and we hope that you will be inclined to visit us again and improve on your last stay!

10/10 Excellent

Buddy

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Great waffle's for breakfast
Séjour de 2 nuits en avril 2024
Réponse de Juliet Busser - Front Desk Manager le 14 avr. 2024
Thank you for choosing Sleep Inn in Wilmington! We are so happy to hear that you enjoyed our breakfast here! We hope to see you again soon!

2/10 Horrible

Jeff

Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
To much noise throughout the place. Drug smells were coming from dooms on our floor. Told check in person and his response was there’s nothing we can do. I will never stay at a sleep in again.
Séjour de 3 nuits en avril 2024
Réponse de Michael Lombardo, AGM le 8 avr. 2024
Thank you for letting me know about this situation. That is definitely not an acceptable response from our front desk agent in that situation, so I will work with the staff to help them better handles moments like this moving forward. I hope you will give us another opportunity to provide you with superior customer service in the future.

8/10 Bien

Donna

Voyage en couple
Les points forts : Équipements
Great breakfast friendly staff And clean rooms plus price was very good
Séjour de 1 nuit en avril 2024
Réponse de Michael Lombardo, AGM le 6 avr. 2024
Thank you for the feedback. It’s awesome to know you enjoyed our friendly staff and deluxe, continental breakfast. We look forward to hosting you again the next time you visit our area!

8/10 Bien

Travis

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Nice rooms and very clean. Bathroom is laid out weird and door didn’t want to lock. Air conditioner wasn’t really cooling very well. Would stay here again though.
Séjour de 2 nuits en mars 2024
Réponse de Michael Lombardo, AGM le 1 avr. 2024
Thank you for the feedback. I'm glad you enjoyed our clean rooms. I appreciate you bringing those maintenance issues to our attention so we can get those addressed immediately. We look forward to seeing you again on your next visit.

8/10 Bien

Carletta

Les points forts : Personnel et service
Séjour de 2 nuits en mars 2024
Réponse de Michael Lombardo, AGM le 30 mars 2024
Thank you for the feedback. We’re glad you enjoyed your stay with us. We hope to see you again the next time you visit our area.

8/10 Bien

Ri'Shanda

Voyage en famille avec de jeunes enfants, Voyage en famille, Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
My greatest thing stay at this hotel was that we were able to walk not places and use our car only when needed or wanted. The breakfast last was exceptional because of here we would definitely stay again.
Réponse de Michael Lombardo, AGM le 25 mars 2024
Thank you for the reply. It is wonderful to hear you appreciated our central location and deluxe, continental breakfast. We look forward to seeing you again on your next visit!

6/10 Satisfaisant

Fredric, Monroe

Les points forts : Propreté et personnel et service
The property needs renovations. The hairs dryer wire was reconnected by hand and that's a safety issue for any traveler. The toilet did not work so I was give another room. Constant noise from the fridge all night long kept me awake. The breakfast has no meat... terrible. Unfortunately I will have to find a newer hotel to stay in unless this is renovated immediately.
Séjour de 2 nuits en mars 2024
Réponse de Michael Lombardo, AGM le 13 mars 2024
Thank you for the feedback regarding your recent visit. I am sorry to hear a maintenance issue caused us to have to switch you to another room, as I understand that can be inconvenient. I hope you will give us another look the next time you visit our area.

10/10 Excellent

Shanaye

Voyage en couple
Les points forts : Propreté et équipements
Our stay was great Due to the staff!
Séjour de 2 nuits en mars 2024
Réponse de Michael Lombardo, AGM le 12 mars 2024
Thank you for the feedback. It's awesome to know you appreciated our friendly staff and had a great visit overall! We hope to see you again the next time you visit our area.

10/10 Excellent

Sandra G

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
It was a quick check in and staff was super friendly,!
Séjour de 1 nuit en mars 2024
Réponse de Michael Lombardo, AGM le 10 mars 2024
Thank you for the feedback. It's wonderful to hear you appreciated our friendly, efficient staff. We look forward to seeing you again on your next visit!

6/10 Satisfaisant

Dayana

Voyage en groupe
Les points forts : Personnel et service, équipements, infrastructures et conditions de l’hébergement
Les points faibles : Propreté
Good for one night but would not stay here for more than that. There was cigarette smell in the hallway and the room had a weird smell too. One of the beds had stains on the sheets and the shower was a bit dirty. The staff was nice and main area seemed clean and nice.
Séjour de 1 nuit en mars 2024
Réponse de Michael Lombardo, AGM le 8 mars 2024
Thank you for the feedback. I apologize for the smoke smell negatively impacting your stay with us. We absolutely do our best to enforce our hotels no-smoking policy, so I hate to hear that this occurred during your stay. I hope you will give us a chance to do better the next time you visit our area.

6/10 Satisfaisant

Sandra

Voyage en couple
Les points forts : Propreté
The chair was broken when we entered; only one partial toilet paper roll was in the bathroom; light bulb over the desk was broken; it appeared that a good check on the room had not been done. Upon returning to the room Saturday, odor of smoke was all through the hallway. The room was basically clean; beds were nice, plenty of pillows on the bed; shower was good, and nice to have a step-in. Staff at front desk were not all that friendly; the manager who brought a new chair was very friendly. Breakfast was poor; bagels hard and very little selection. Not up to par with a Sleep Inn establishment!
Séjour de 2 nuits en mars 2024
Réponse de Michael Lombardo, AGM le 8 mars 2024
Thank you for letting us know about your recent stay. I am sorry to hear our executive housekeeper missed those issues while inspecting your room. I will share this feedback with him so we can work to do a better job moving forward. I hope you will give us an opportunity to do better the next time you need a room in our area.

2/10 Horrible

Curtis

Voyage en couple
Les points faibles : Propreté et personnel et service
The sink had hairs in it the bedding had stains . Pics are available! As far as non smoking hotel room 331 smelled like smoke and elevator smells from pot! A/C cover halfway off.
Séjour de 1 nuit en mars 2024
Réponse de Michael Lombardo, AGM le 7 mars 2024
Thank you for letting us know about your recent visit. I am sorry to hear you encountered so many issues during your time with us. I wish you had mentioned the odor issue while you were in-house so we could have fixed it or offered you a different room. I hope you will give us another opportunity the next time you need a room in our area.

2/10 Horrible

Jaxon, Southport

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 3 nuits en février 2024
Réponse de Michael Lombardo, AGM le 4 mars 2024
Thank you for the reply. I am sorry you did not enjoy your stay with us. I hope you will give us another opportunity in the future to provide you with superior customer service.

10/10 Excellent

Jose

Séjour de 1 nuit en décembre 2023
Réponse de Michael Lombardo, AGM le 4 mars 2024
Thank you for the feedback. We're glad you enjoyed your stay and hope to see you again the next time you visit our area!

6/10 Satisfaisant

Conor

Les points forts : Propreté
Les points faibles : Infrastructures et conditions de l’hébergement
Hotel is very busy with workers coming and going, and old and run down, AC did not work. Don’t even bother going to breakfast, nothing there. Only reason this hotel didn’t rate lower is the friendly staff, and the good (strong) shower water pressure. We would not stay here again.
Séjour de 2 nuits en février 2024
Réponse de Julie - Front Desk Manager le 26 févr. 2024
Thank you for staying with us here at Sleep Inn in Wilmington, NC! We are very sorry to hear that you're AC didn't work in your room, you're always more than welcome to let the front desk know about your issues so that they may try and address it for you! We hope to see you here again soon!

10/10 Excellent

ethel

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Hospitality
Séjour de 4 nuits en février 2024
Réponse de Julie - Front Desk Manager le 25 févr. 2024
Thank you for staying with us at Sleep Inn Wilmington, NC! We are so happy to here that our staff was a highlight of your trip! We hope to see you again soon!

6/10 Satisfaisant

Jeff

Voyage d’affaires
Les points forts : Personnel et service
Les points faibles : Propreté
Paint was peeling from the roof of the room. Room was not very clean
Séjour de 1 nuit en février 2024
Réponse de Julie - Front Desk Manager le 25 févr. 2024
Thank you for staying with us here at Sleep Inn in Wilmington, NC! I'm sorry to hear that your room wasn't up to standards, we will be sending our maintenance team up to the room to remedy that as soon as we can. As well as speaking with our inspectors about the issue.

8/10 Bien

Debbie S

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
There was a minor issue in the bathroom with the tissue roll. It was broke and would fall to the floor along with the tissue when used. I finally sat the tissue on the back of the toilet.
Séjour de 1 nuit en février 2024
Réponse de Julie - Front Desk Manager le 23 févr. 2024
Thank you for staying with us here at Sleep Inn! We are glad to here that you had a good stay other than the toilet roll. Which we will get fixed as soon as possible! We hope to see again soon!

6/10 Satisfaisant

carrie crenshaw, palm spring

The AC didnt get cold
Séjour de 4 nuits en février 2024
Réponse de Michael Lombardo, AGM le 13 févr. 2024
Thank you for the feedback. I appreciate you letting us know about the issue with the air conditioner so we can have our maintenance team fix that immediately. I hope you will give us another opportunity the next time you need a room in our area.

10/10 Excellent

Ninfa

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en février 2024
Réponse de Julie - Front Desk Manager le 12 févr. 2024
Thank you for staying with us here at Sleep Inn in Wilmington, NC! We are glad to hear you enjoyed your stay with us! We hope to see you again.

10/10 Excellent

JOHN J.

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
This property should be rated as a 10 star Hotel. This is a home away from home. Staff treat guest like family. The property management is awesome. MS. Andrea Carter (Director of sales and marketing) is a awesome lady, who really go up and beyond to make sure that every single guest is treated like a family member. The rooms are clean, hall ways are clean, sheets, towels pillow cases look like they just arrived from the factory, No roaches, No bed bugs, excellent lighting. Internet awesome. Parking is safe. Dont have to worry at all at this place. Breakfast is like eating at IHOP. Many items to chose from. Front dest staff and house keeping is awesome. They really took care of us. I highly recommend if you are traveling through the Wilmington NC area, please stop by for a good rest at the Sleep inn located at 5229 Market Street, Wilmington NC.28405. You wont be disappointed. To all the staff at the sleep in. Thank you guys for everything. We will differentiately be returning. God bless you all.
Séjour de 2 nuits en janvier 2024
Réponse de Michael Lombardo, AGM le 5 févr. 2024
Thank you so much for the glowing review! It's awesome to know all the aspects of your stay exceeded your expectations. Ms. Andrea certainly enjoyed reading your comments! We hope to see you again the next time you need a room in the area.

8/10 Bien

Michael

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Awesome staff for checking in. Very nice and helpful. Yeah it’s noisy but it is the city. Not a bad place for an affordable room. Crew staying there more. Thank you.
Séjour de 2 nuits en janvier 2024
Réponse de Michael Lombardo, AGM le 18 janv. 2024
Thank you for the feedback! I'm glad you appreciated our friendly staff and had an enjoyable visit overall. We look forward to seeing you again on your next visit!

8/10 Bien

Stephanie

Voyage en groupe
Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Quiet place. Decent. Basic
If you are looking for a safe, no frills, basic place to stay. This is it. Reasonable prices. Friendly staff. Simple. Clean. Decent. No extras.
Séjour de 1 nuit en janvier 2024
Réponse de Michael Lombardo, AGM le 15 janv. 2024
Thank you for the response. I am glad you enjoyed your stay and that our hotel met all of your expectations. I hope you will select us again the next time you need a room in the area.

10/10 Excellent

Linda

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Breakfast selections Could be improved but overall stay was great!!
Séjour de 2 nuits en janvier 2024
Réponse de Michael Lombardo, AGM le 14 janv. 2024
Thank you for the feedback. I am glad you had a great experience with us. We appreciate all the feedback and are constantly evaluating our breakfast options. We hope to see you back again soon!

8/10 Bien

Erica, Concord

Voyage d’affaires, Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
We actually had somewhere safe to park our trailer, the Managers was very pleasant and nice and friendly
Séjour de 1 nuit en janvier 2024
Réponse de Michael Lombardo, AGM le 14 janv. 2024
Thank you for the feedback. I’m glad you enjoyed our friendly team and had an enjoyable overall experience. I hope you will select us again the next time you need a room in our area.

10/10 Excellent

Margaret

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
This is very nice and good breakfast too!
Séjour de 1 nuit en décembre 2023
Réponse de Michael Lombardo, AGM le 12 janv. 2024
Thank you for the feedback. I'm glad you enjoyed your stay and appreciated our deluxe, continental breakfast. I hope to see you back again soon!

10/10 Excellent

Jamie

Voyage en famille, Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Staff was very respectful and kind will be back soon
Séjour de 9 nuits en décembre 2023
Réponse de Michael Lombardo, AGM le 10 janv. 2024
Thank you for the feedback. I'm glad you enjoyed our friendly staff and had a positive experience overall. We hope to see you back again soon!

10/10 Excellent

Chyna

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 2 nuits en décembre 2023
Réponse de Michael Lombardo, AGM le 9 janv. 2024
Thank you for the reply. We're thrilled you enjoyed your stay with us and hope to see you again the next time you visit our area!

10/10 Excellent

James

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Highly recommended
Séjour de 1 nuit en décembre 2023
Réponse de Michael Lombardo, AGM le 8 janv. 2024
Thank you for the feedback. We're glad you enjoyed your stay with us and hope to see you again the next time you visit our area!

10/10 Excellent

jorge

Séjour de 1 nuit en janvier 2024
Réponse de Michael Lombardo, AGM le 25 janv. 2024
Thank you for the feedback! We're glad you enjoyed your stay with us and hope to see you again the next time you visit our area!

2/10 Horrible

Rafeeka

Séjour de 2 nuits en décembre 2023
Réponse de Michael Lombardo, AGM le 8 janv. 2024
Thank you for the reply. I am sorry to hear you did not enjoy your stay with us. I hope you will give us another opportunity in the future to provide you with superior customer service.

8/10 Bien

Meredith

Séjour de 1 nuit en décembre 2023
Réponse de Michael Lombardo, AGM le 5 janv. 2024
Thank you for the feedback. We're glad you enjoyed your stay with us and hope to see you back again soon!

6/10 Satisfaisant

Stephanie

Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Breakfast issue
Everything was fine, except a breakfast issue. There were several guests and i at breakfast, maybe a minute or 2 before 6am. I heard a commotion - the breakfast lady was yelling at a man. It was 5:59am. I ignored it, and i went for some orange juice, now the breakdast lady yelled at me!!! She actually yelled, pointed a finger and scowled. She also rolled her eyes! It was now 6am. I know a few of us complained to the front desk, and i suggested, maybe keep the lights off in the breakfast room, until its ready at 6am. The next day, hot breakfast was not ready until almost 9am. Very disappointed and I will contact corporate. I needed a hot 6am breakfast, as i was attending a 7am event. No hot breakfast until i returned at 9am. Everything else was fine. Dont let this discourage you, im sure its fixed by now. But just in case it was swept under the rug by the front desk, it is documented here. Pic is of the cup that the front desk staff supplied us, clearly not the ones to match the lids. I am impressed that they did their best as hingry gursts were angry. Especially the ones that were yelled at the day before!
Clearly not the right cup to fit the lids.
Séjour de 1 nuit en décembre 2023
Réponse de Michael Lombardo, AGM le 5 janv. 2024
Thank you for taking the time to complete our online survey regarding your recent stay at Sleep Inn.As a Choice Privileges member you are truly valued.I do appreciate your feedback regarding the issue with the breakfast attendant. I spoke with you on the phone the other day, so I won't bore you by repeating myself here, but rest assured that issue is being addressed.We hope to see you again soon.

8/10 Bien

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
No major complaints
Basic hotel, all amenities, except a bathtub. Shower only. Decent breakfast. Close to the beach. Friendly staff.
Séjour de 1 nuit en décembre 2023
Réponse de Michael Lombardo, AGM le 1 janv. 2024
Thank you for the feedback. It's great to hear our hotel met your expectations and that you appreciated our friendly staff. I hope you'll choose us again the next time you need a room in the area.

10/10 Excellent

Michael

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en décembre 2023
Réponse de Michael Lombardo, AGM le 1 janv. 2024
Thank you for the reply. We're glad you enjoyed your time with us and hope to see you again soon.

2/10 Horrible

Fabrice

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
The worst experience of my life. I have never seen a so dirt hotel and the lady at the lobby in the evening was just terrible. Enrolled in a blancket, sitted on her sit she did not move in order to facilitate the check in process. The carpet in the room did not met a vaccum for a very long time. Don't stay there
Séjour de 1 nuit en décembre 2023
Réponse de Michael Lombardo, AGM le 29 déc. 2023
Thank you for letting us know about your recent visit. I am sorry to hear the service you received at check-in did not meet your expectations. I appreciate you bringing this to my attention so I can address it with the staff and help them do a better job moving forward.

10/10 Excellent

Bethany

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en décembre 2023
Réponse de Michael Lombardo, AGM le 29 déc. 2023
Thank you for the feedback. We're glad you enjoyed your stay and hope to see you back again soon!

10/10 Excellent

Mark

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Good value for the price.
Séjour de 1 nuit en décembre 2023
Réponse de Julie - Front Desk Manager le 26 déc. 2023
Thank you for staying with us at Sleep Inn in Wilmington, NC! We hope to see you again!

10/10 Excellent

Roderick

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en décembre 2023
Réponse de Julie - Front Desk Manager le 26 déc. 2023
Thank you for staying with us at Sleep Inn in Wilmington, NC! We hope to see you again!