Avis
8,0
Très bien
8,4/10
Propreté
8,6/10
Personnel et service
7,4/10
Équipements
8,0/10
Infrastructures et conditions de l’hébergement
7,4/10
Écoresponsabilité
Avis
Voyage en couple
15 mai 2024
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mai 2024
Réponse de Hotel Manager le 15 mai 2024
Dear Chloe,We're truly sorry to hear about the issues you encountered during your stay. Please accept our sincerest apologies for the presence of gnats and roaches in your room, as well as the disturbance caused by our staff entering your room unexpectedly. This is not the experience we want for our guests, and we take your feedback very seriously. We'll investigate and address these concerns with our team to ensure they are properly addressed and prevented in the future. Thank you for bringing this to our attention, and we hope to have the opportunity to regain your trust in the future.Sincerely, Hotel Manager
10/10 Excellent
Martha
Voyage en couple
13 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Martha
Séjour de 1 nuit en mai 2024
Réponse de Hotel Manager le 13 mai 2024
Dear Martha,Thank you for your positive rating and for sharing your experience with us. We're glad to hear that overall, everything was fine during your stay. However, we apologize for the inconvenience caused by the air conditioning not working properly. Your feedback is important to us, and we'll address this issue promptly to ensure a comfortable environment for our guests in the future. We look forward to welcoming you back for an even better stay next time!Sincerely, Hotel Manager
8/10 Bien
Jason
Voyage d’affaires
3 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Jason
Séjour de 1 nuit en avril 2024
10/10 Excellent
Michael
26 avr. 2024
Les points forts : Infrastructures et conditions de l’hébergement
Michael
Séjour de 3 nuits en avril 2024
Réponse de Hotel Manager le 27 avr. 2024
Dear Michael,Thank you for your perfect rating! We're thrilled to hear that you found our check-in process smooth and efficient. Providing a hassle-free experience for our guests is a top priority, and we're glad we succeeded during your stay. We can't wait to host you again soon!Sincerely, Hotel Manager
10/10 Excellent
Dennis
15 avr. 2024
Dennis
Séjour de 1 nuit en avril 2024
Réponse de Hotel Manager le 6 mai 2024
Dear Dennis,Thank you for choosing us and for your glowing 5-star rating! Your feedback is incredibly motivating and fills us with pride. We're committed to continuously improving our service and can't wait to welcome you back for another exceptional stay. See you soon!Sincerely, Hotel Manager
4/10 Médiocre
Vianca
7 avr. 2024
Les points forts : Personnel et service
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Vianca
Séjour de 1 nuit en avril 2024
Réponse de Hotel Manager le 9 avr. 2024
Dear Vianca,We're sorry to hear that your experience fell short of your expectations. Please know that your feedback is important to us, and we'll use it to make necessary improvements. If there are specific issues you'd like us to address, please don't hesitate to reach out. We hope to have the opportunity to welcome you back and provide a better experience in the future.Sincerely, Hotel Manager
10/10 Excellent
Jennifer
Voyage en famille avec de jeunes enfants, Voyage en famille, Voyage avec des animaux de compagnie
1 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Jennifer
Séjour de 1 nuit en mars 2024
Réponse de Hotel Manager le 2 avr. 2024
Dear Jennifer,Thank you for your wonderful review! We're delighted to hear that you had a pleasant check-in experience and that our staff, particularly the lady at the front desk, provided you with excellent service. We appreciate your continued loyalty and look forward to welcoming you back again soon!Sincerely, Hotel Manager
4/10 Médiocre
Laurie
Voyage en couple
30 mars 2024
Les points forts : Personnel et service
Laurie
Séjour de 1 nuit en mars 2024
Réponse de Hotel Manager le 1 avr. 2024
Dear Laurie,We apologize for the inconveniences you experienced during your stay. While we're glad to hear that you found our front desk staff to be friendly and helpful, we regret that the scent in your room and noise disturbances disrupted your comfort. Your feedback is valuable to us, and we'll address these issues promptly to ensure a more pleasant experience for our guests in the future. Thank you for bringing this to our attention.Sincerely, Hotel Manager
10/10 Excellent
David
Voyage en famille
18 mars 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
David
Séjour de 1 nuit en mars 2024
Réponse de Hotel Manager le 19 mars 2024
Dear David,Thank you for the wonderful review! We're delighted to hear that our hotel's location was convenient for your Thunderhill visits and that you found our staff very nice. We strive to provide excellent service and a convenient experience for our guests, and we're glad we could meet your expectations. We hope to welcome you back for another enjoyable stay soon!Sincerely, Hotel Manager
10/10 Excellent
Charlene
14 févr. 2024
Charlene
Séjour de 1 nuit en février 2024
Réponse de Hotel Manager le 16 févr. 2024
Dear Charlene,Thank you so much for your perfect score! We are absolutely thrilled that you had a flawless experience during your stay with us. Delivering outstanding service and ensuring our guests have a memorable time is our top priority, and we're delighted that we achieved that for you. If there's anything you particularly loved about your stay or any specific highlights you'd like to share, we'd be thrilled to hear more about them. Your feedback helps us understand what we're doing right and motivates our team to keep up the excellent work. It would be an absolute pleasure to host you again in the future. Sincerely, Hotel Manager
10/10 Excellent
Edith
Voyage en groupe
31 janv. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Edith
Séjour de 1 nuit en janvier 2024
Réponse de Hotel Manager le 31 janv. 2024
Dear Edith,We're thrilled to have accommodated your early arrival and provided a suitable room for your friend's needs. It's heartening to know our staff's attentiveness enhanced your stay. Your appreciation motivates us to continue delivering excellent service. We'll be delighted to welcome you back whenever your travels bring you to Willows. Safe travels!Sincerely, Hotel Manager
10/10 Excellent
DONALD
6 janv. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
DONALD
Séjour de 1 nuit en janvier 2024
Réponse de Hotel Manager le 9 janv. 2024
Dear DONALD,Thank you for your wonderful feedback! We're delighted to hear that our friendly and helpful staff, clean rooms, and comprehensive amenities made your stay enjoyable. It's especially rewarding to know that our breakfast stood out as the best you've had. We appreciate your kind words and look forward to providing you with another exceptional experience in the future. Safe travels!Sincerely, Hotel Manager
4/10 Médiocre
Sarah
Voyage en famille
5 janv. 2024
Les points forts : Propreté
Les points faibles : Infrastructures et conditions de l’hébergement
Sarah
Séjour de 1 nuit en janvier 2024
Réponse de Hotel Manager le 9 janv. 2024
Dear Sarah,We apologize for the inconvenience you experienced with our pool. Your feedback is important, and we take it seriously. We will address the cleanliness and temperature of the pool to ensure a more enjoyable experience for our guests. Thank you for bringing this to our attention, and we hope to have the opportunity to improve during any future visits.Sincerely, Hotel Manager
10/10 Excellent
rebecca
Voyage en couple
31 déc. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
rebecca
Séjour de 1 nuit en décembre 2023
Réponse de Hotel Manager le 1 janv. 2024
Dear Rebecca,We sincerely appreciate your fantastic review. Your positive perspective on our hotel is truly rewarding, and we're grateful for your recognition of our commitment to cleanliness, comfort, and hospitality. It would be our pleasure to welcome you back, and we're dedicated to ensuring another outstanding five-star experience for you in the future.Sincerely, Hotel Manager
6/10 Satisfaisant
Kathy
20 déc. 2023
Les points faibles : Infrastructures et conditions de l’hébergement
Kathy
Séjour de 1 nuit en décembre 2023
Réponse de Hotel Manager le 22 déc. 2023
Dear Kathy,Thank you for your rating. We value your feedback and would like to know more about your experience to better address any concerns. If there are specific areas where we can improve, please share your insights. We're committed to ensuring our guests have the best possible experience and appreciate your input.Sincerely, Hotel Manager
10/10 Excellent
Sergio
14 déc. 2023
Sergio
Séjour de 1 nuit en décembre 2023
Réponse de Hotel Manager le 31 janv. 2024
Dear Sergio,Thank you for awarding us a five-star rating! We're delighted to have met or exceeded your expectations. Your positive feedback is immensely appreciated, and it inspires our team to maintain the highest standards of service. We look forward to the pleasure of hosting you again for another exceptional experience.Sincerely, Hotel Manager
8/10 Bien
Voyageur vérifié
Voyage d’affaires
10 déc. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
a nice and clean place with easy freeway access.
Voyageur vérifié
Séjour de 1 nuit en décembre 2023
Réponse de Hotel Manager le 11 déc. 2023
Dear Guest,Hello! We're delighted to hear that you enjoyed your stay! It's great to know that our convenient freeway access, friendly staff, and clean rooms met your expectations. Thank you for taking the time to share your positive experience. We look forward to welcoming you back for another pleasant stay in the future!Sincerely, Hotel Manager
4/10 Médiocre
Edward
23 nov. 2023
Les points forts : Propreté et personnel et service
Les points faibles : Équipements et infrastructures et conditions de l’hébergement
Edward
Séjour de 1 nuit en novembre 2023
Réponse de Hotel Manager le 23 nov. 2023
Dear Edward,We apologize for the inconvenience you experienced with the heater in your room. Your comfort is our priority, and we regret falling short of your expectations. We'll address the issue promptly to ensure a more pleasant stay for our guests in the future. Thank you for bringing this to our attention, and we appreciate your understanding.Sincerely, Hotel Manager
10/10 Excellent
Salvador
21 nov. 2023
Les points forts : Propreté et personnel et service
Salvador
Séjour de 1 nuit en novembre 2023
Réponse de Hotel Manager le 22 nov. 2023
Dear Salvador,Thank you for the perfect rating! We're thrilled to hear that you had a fantastic experience. If there's anything specific you loved about your stay or any suggestions for improvement, feel free to share. We look forward to welcoming you back for another outstanding visit in the future!Sincerely, Hotel Manager
8/10 Bien
Ann
20 nov. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Ann
Séjour de 1 nuit en novembre 2023
Réponse de Hotel Manager le 22 nov. 2023
Dear Ann,We're grateful for your feedback and 4-star rating. To make your experience even better, we'd love to hear specific suggestions or areas for improvement. Your input is valuable to us, and we're committed to enhancing our services. Thank you for sharing your thoughts, and we look forward to providing an exceptional experience in the future.Sincerely, Hotel Manager
10/10 Excellent
Sammy
Voyage en famille
1 nov. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Sammy
Séjour de 1 nuit en octobre 2023
Réponse de Hotel Manager le 2 nov. 2023
Dear Sammy,It's great to hear that you found our gym well-equipped! Providing quality facilities for our guests is important to us, and we're glad that you had a positive experience. If there's anything more we can do to further enhance your experience, please feel free to let us know. Thank you for your feedback, and we hope to continue providing top-notch amenities for your future visits!Sincerely,Hotel Manager
8/10 Bien
Christina
Voyage en famille
30 oct. 2023
Les points forts : Propreté et personnel et service
Christina
Séjour de 4 nuits en octobre 2023
Réponse de Hotel Manager le 30 oct. 2023
Dear Christina,We appreciate your feedback regarding your recent stay. Our team strives to maintain the quality and comfort of our hotel, despite its age. If there are specific areas you feel we could improve upon, we'd be grateful for any suggestions. Your insights help us enhance the experience for all our guests. Thank you for choosing to stay with us, and we hope to welcome you back for an even better experience in the future.Sincerely,Hotel Manager
4/10 Médiocre
Carlos
25 oct. 2023
Les points forts : Infrastructures et conditions de l’hébergement et confort de la chambre
Les points faibles : Propreté
Beware!
Carlos
Séjour de 1 nuit en octobre 2023
Réponse de Hotel Manager le 25 oct. 2023
Dear Carlos,Thank you for your feedback. Nice to see the compliments for smooth check-in and room. We're truly sorry to hear about your experience with a mouse in the breakfast area. This is certainly not the kind of experience we want our guests to have. We take your feedback seriously, and we will address this issue promptly with the appropriate measures. We apologize for any discomfort you experienced. We hope you give us another chance in the future.Sincerely,Hotel Manager
2/10 Horrible
Casey
Voyage en famille
20 oct. 2023
Les points faibles : Personnel et service et infrastructures et conditions de l’hébergement
Casey
Séjour de 1 nuit en août 2023
Réponse de Hotel Manager le 21 oct. 2023
Dear Casey,Thank you for taking the time to let us know about your experience. I apologize that you were disappointed. We will investigate your concerns and take whatever steps are necessary to ensure that our guests have a great stay with us in the future. Please give us another chance and come back and see us again soon.Sincerely,Hotel Manager
10/10 Excellent
Leah
17 oct. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Leah
Séjour de 1 nuit en octobre 2023
Réponse de Hotel Manager le 18 oct. 2023
Dear Leah,We greatly appreciate your stay at our hotel and your valuable feedback. Your perfect 10-star rating is of utmost significance to us, and we're thrilled to hear about your enjoyable experience during your stay. Your satisfaction is a source of pride for our entire team, and we remain dedicated to delivering top-notch service and accommodations to all our guests. Thank you for choosing us, and we look forward to welcoming you again in the future.Sincerely,Hotel Manager
10/10 Excellent
Teri
Voyage en couple
16 oct. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Teri
Séjour de 1 nuit en octobre 2023
Réponse de Hotel Manager le 17 oct. 2023
Dear Teri,Thank you for your fantastic review! We're thrilled to hear that you found our hotel to be very clean and well maintained. Our staff prides themselves on providing excellent service, and we're glad to know that they were friendly and helpful during your stay. We can't wait to welcome you back for another great experience in the future.Sincerely,Hotel Manager
10/10 Excellent
Kurt
Voyage d’affaires
16 oct. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Kurt
Séjour de 1 nuit en octobre 2023
Réponse de Hotel Manager le 17 oct. 2023
Dear Kurt,Thank you for choosing our hotel for your one-night stay. We're thrilled to hear that you found everything clean, comfortable, and met your needs. Our team takes pride in providing excellent service, and your kind words about our check-in staff are greatly appreciated. We hope to have the pleasure of hosting you again in the future for a longer stay!Sincerely,Hotel Manager
10/10 Excellent
Eddy
15 oct. 2023
Les points forts : Propreté, personnel et service, équipements
Les points faibles : Infrastructures et conditions de l’hébergement
Eddy
Séjour de 1 nuit en octobre 2023
Réponse de Hotel Manager le 16 oct. 2023
Dear Eddy,We're truly sorry to hear about the issue with the lock in your room. This is certainly not the experience we aim to provide, and we apologize for any inconvenience. Please rest assured that we'll address this immediately to ensure the safety and security of our guests. Your feedback is invaluable, and we appreciate your patience. Please don't hesitate to reach out to our front desk for any immediate assistance.Sincerely,Hotel Manager
10/10 Excellent
Stephanie
Voyage en famille
10 oct. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Stephanie
Séjour de 1 nuit en octobre 2023
Réponse de Hotel Manager le 11 oct. 2023
Dear Stephanie,Thank you for your heartwarming feedback! We're thrilled to hear that the young lady who checked you in provided excellent service and that you found her delightful. It's also wonderful to know that your room was clean, smelled fresh, and comfortable, making your stay even more enjoyable. We look forward to welcoming you back for another refreshing experience in the future.Sincerely,Hotel Manager
6/10 Satisfaisant
Victoria
2 oct. 2023
Les points forts : Personnel et service
Victoria
Séjour de 1 nuit en septembre 2023
Réponse de Hotel Manager le 3 oct. 2023
Dear Victoria,Thank you for your brief review. We appreciate your visit and hope that you had a comfortable stay during your stop. If you have any suggestions or feedback on how we can improve and make your next visit more enjoyable, please feel free to share. Safe travels, and we hope to see you again in the future.Sincerely,Hotel Manager
10/10 Excellent
Cynthia
Voyage d’affaires
23 sept. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Cynthia
Séjour de 3 nuits en septembre 2023
Réponse de Hotel Manager le 25 sept. 2023
Dear Cynthia,Greetings! Knowing that you had a wonderful time while staying at our hotel made us happy. We are committed to providing the best service possible to our guests. Your perfect rating is a validation of our efforts and motivates us to keep providing our very best to you. We anticipate seeing you soon!Sincerely,Hotel Manager
8/10 Bien
Russell
Voyage en famille
15 sept. 2023
Russell
Séjour de 2 nuits en septembre 2023
Réponse de Hotel Manager le 16 sept. 2023
Dear Russell,Thanks for your stay and choosing our hotel as it was convenient and close to your points of interest. We focus each day on providing a memorable experience that creates a yearning to return and thrilled to know that we were successful during your stay. We look forward to your next stay. Sincerely, Hotel Manager
10/10 Excellent
Sherrill
11 sept. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Sherrill
Séjour de 1 nuit en septembre 2023
Réponse de Hotel Manager. le 13 sept. 2023
Dear Sherrill,Thank you for the stay and the feedback. I am confident that you had a satisfactory stay looking at the five stars. Your input helps with our continuing efforts to provide excellent service and a great stay. Guest satisfaction is our priority. Please stay with us again. Sincerely, Hotel Manager.
6/10 Satisfaisant
Jack
7 sept. 2023
Les points faibles : Propreté et équipements
Jack
Séjour de 1 nuit en septembre 2023
Réponse de Hotel Manager le 8 sept. 2023
Dear Jack,Thank you for taking the time to share your thoughts on your recent stay. We appreciate your feedback. We're pleased to hear that our property's convenient location and nearby dining options were convenient for you. However, we apologize for the noise disturbances you encountered from trucks and the air-conditioner. We understand how important a peaceful environment is for a comfortable stay, and we will strive to address these issues to improve the overall experience for our guests. Your comments are valuable to us, and we hope to have the opportunity to welcome you back for a quieter and more enjoyable stay in the future.Sincerely,Hotel Manager
10/10 Excellent
Sonia
4 sept. 2023
Sonia
Séjour de 1 nuit en septembre 2023
Réponse de Hotel Manager le 25 sept. 2023
Dear Sonia,Thanks for staying at our hotel and expressing your satisfaction through the review by giving us the 5-star rating. Your rating is very much encouraging and motivating for our hotel & staff. We continuously make efforts to better our hospitality and guest comfort. It is a pleasure to serve guests like you and your rating shall motivate us to better our hospitality. Hope to see you again soon!Best Regards, Hotel Manager
10/10 Excellent
Joel
3 sept. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Joel
Séjour de 1 nuit en août 2023
Réponse de Hotel Manager le 4 sept. 2023
Dear Joel,We're delighted to hear that you found your stay comfortable. Providing a comfortable experience for our guests is our top priority, and we're glad we could achieve that for you. If you have any additional comments or suggestions, please feel free to share. We look forward to hosting you again in the future.Sincerely,Hotel Manager
6/10 Satisfaisant
kimberly
28 août 2023
Les points forts : Personnel et service
kimberly
Séjour de 2 nuits en août 2023
Réponse de Hotel manager le 29 août 2023
Dear Guest, Thank you for your valuable time to leave a rating on your stay at our hotel. If you can think of anything to bring our guest satisfaction score from 3 to 5, please be sure to let us know. We appreciate your business. Sincerely, Hotel Manager
10/10 Excellent
Joseph
27 août 2023
Joseph
Séjour de 1 nuit en août 2023
Réponse de Hotel Manager le 16 sept. 2023
Dear Joseph,Thank you for staying at our hotel, and we are delighted that you were satisfied with your experience. We appreciate your 5-star review, which is a valuable medium for other travelers like yourself. We are committed to providing our guests with the best possible service, and your feedback will help us achieve our goals. We hope to see you again soon!Sincerely,Hotel Manager
10/10 Excellent
SAM
21 août 2023
SAM
Séjour de 1 nuit en août 2023
Réponse de Hotel Manager le 10 sept. 2023
Dear SAM,We appreciate your time and efforts in sharing your experience with us. Your feedback helps us to continue striving to deliver an exceptional experience to each of our guests in all areas of our hotel. Thank you again for taking the time to share your perfect rating! We look forward to hosting you again soon.Sincerely,Hotel Manager
10/10 Excellent
bing -fee
17 août 2023
bing -fee
Séjour de 1 nuit en août 2023
Réponse de Hotel Manager le 6 sept. 2023
Dear Guest,Thank you so much for your 5 out of 5 ratings! It's wonderful to know that you had a great experience during your stay. We strive to provide excellent service and amenities, and your satisfaction is our top priority. We look forward to welcoming you back for another stay.Sincerely,Hotel Manager
8/10 Bien
Juan de jesus
16 août 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Juan de jesus
Séjour de 1 nuit en août 2023
Réponse de Hotel Manager le 16 août 2023
Dear Guest,Thank you for posting the review. We are happy to know that your experience was good in the hotel and your good rating about our hotel. We take serving our guests very seriously and are very pleased that we met your needs so well. We look forward to welcoming you again.Sincerely,Hotel Manager
8/10 Bien
david
7 août 2023
david
Séjour de 1 nuit en août 2023
Réponse de Hotel Manager le 28 août 2023
Dear David,Thank you for the stay and the feedback. We are confident that you had a satisfactory stay looking at the four stars. Please give us your specific comments if any for bettering our services. Guest satisfaction is our priority.Sincerely, Hotel Manager
10/10 Excellent
Victoria L.
7 août 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Victoria L.
Séjour de 1 nuit en août 2023
Réponse de Hotel Manager le 15 août 2023
Dear Victoria L,Thank you for your five-star rating! We greatly appreciate your positive feedback and are delighted to hear that you had an excellent experience at our hotel. We strive to provide exceptional service and create memorable stays for our guests. We look forward to welcoming you back for another fantastic stay in the future.Sincerely,Hotel Manager
6/10 Satisfaisant
LA Solar Group
7 août 2023
LA Solar Group
Séjour de 2 nuits en août 2023
Réponse de Hotel Manager le 8 août 2023
Dear LA Solar Group,Thank you for taking the time to give us your feedback on your stay. We appreciate it! I hope we can turn that 6 into a 10 next time you are passing through our area so we can give you another chance to experience our hotel's best features. We're always striving to improve and have noticed even small things can make a big difference in the overall experience.Sincerely,Hotel Manager
10/10 Excellent
Janice
3 août 2023
Janice
Séjour de 1 nuit en juillet 2023
Réponse de Hotel Manager le 24 août 2023
Dear Janice,Thanks for staying with us and for appreciating your stay with us by giving us a 5 out 5 rating. We focus on providing a great experience for every guest and on providing value to you as well. We look forward to serving you even better and eagerly await to welcome you. It is our privilege to serve guests like you. Sincerely, Hotel Manager
10/10 Excellent
Sabrinna
1 août 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Sabrinna
Séjour de 1 nuit en juillet 2023
Réponse de Hotel Manager le 5 août 2023
Dear Sabrinna,Greetings! Knowing that you had a wonderful time while staying at our hotel made us happy. We are committed to providing the best service possible to our guests. Your ten-star rating is a validation of our efforts and motivates us to keep providing our very best to you. We anticipate seeing you soon!Sincerely,Hotel Manager
8/10 Bien
Mariana
Voyage en couple
31 juil. 2023
Les points forts : Personnel et service
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
Mariana
Séjour de 1 nuit en juillet 2023
Réponse de Hotel Manager le 5 août 2023
Dear Mariana,Thank you for taking the time to provide your feedback. We deeply apologize for the subpar experience you encountered during your stay, which is not reflective of our typical standards. Your concerns are of the utmost importance to us, and we are already taking swift actions to rectify the cleanliness issues you encountered. We genuinely value your comfort and recognize your disappointment. Your honesty is immensely valuable, and we are fully committed to implementing necessary improvements. We regret that we fell short of surpassing your expectations on this occasion. Request your understanding and future consideration for visit.Sincerely,Hotel Manager
8/10 Bien
Carol
Voyage d’affaires
23 juil. 2023
Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Carol
Séjour de 1 nuit en juillet 2023
Réponse de Hotel Manager le 25 juil. 2023
Dear Carol,Thank you very much for staying with us and for giving the 8-star feedback. We apprehend that you had a good stay with amenities and services as you have not mentioned anything in detail. Guest reviews are important to us and please let us know if you found anything which needs to improve. Also, we look forward to your next visit.Sincerely,Hotel Manager
10/10 Excellent
Rafael
16 juil. 2023
Rafael
Séjour de 1 nuit en juillet 2023
Réponse de Hotel Manager le 18 juil. 2023
Dear Rafael,Thank you for the perfect rating! We greatly appreciate your feedback and are thrilled to have exceeded your expectations during your stay. Providing a top-notch experience for our guests is our utmost priority, and we're delighted to have achieved that for you. Your positive feedback means a lot to us, and we look forward to welcoming you back for another outstanding stay in the future. Thank you for choosing our hotel!Warm Regards,Hotel Manager
2/10 Horrible
Cristina, San Diego
Voyage en couple
30 juin 2023
Les points faibles : Propreté et personnel et service
Cristina
Séjour de 1 nuit en juin 2023
Réponse de Hotel Manager le 30 juin 2023
Hello Cristina,We're sorry to hear that your recent stay with us did not meet your expectations. We apologize for any inconvenience caused by the issues you encountered during your stay, such as the bugs and leaking faucet in your room. We will work to address these issues as soon as possible. We also apologize for the inconvenience caused by the size of the pillows and condition of the business center. We appreciate your feedback and will use it to improve our services. Regarding the late checkout, we failed to meet your request which is very disappointing. We will take a closer look at the conversation to provide better staff training and improve our customer satisfaction. We're also sorry to hear that you were not satisfied with the surroundings of our property. We hope to have the opportunity to regain your trust and provide you with a comfortable and enjoyable stay.Sincerely,Hotel Manager