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Avis sur Cumberland Falls State Resort Park

3.5 out of 5
Cumberland Falls State Resort Park
7351 Hwy. 90, Williamsburg, KY

Avis

8,6

Excellent

Note des voyageurs de 10 (Excellent), d’après 495 avis sur 1000." "
Note des voyageurs de 8 (Bien), d’après 297 avis sur 1000." "
Note des voyageurs de 6 (Satisfaisant), d’après 146 avis sur 1000." "
Note des voyageurs de 4 (Médiocre), d’après 44 avis sur 1000." "
Note des voyageurs de 2 (Horrible), d’après 18 avis sur 1000." "

8,4/10

Propreté

9,0/10

Personnel et service

7,8/10

Équipements

8,0/10

Infrastructures et conditions de l’hébergement

8,2/10

Écoresponsabilité

Avis

8/10 Bien

anna

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Rapport qualité prix un peu faible
Séjour de 1 nuit en mai 2024
Réponse de Carly B le 25 mai 2024
Thank you for your feedback, Anna.

10/10 Excellent

Fabienne

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Très agréable. Beau cadre de vie. Restauration à améliorer néanmoins.
Séjour de 1 nuit en avril 2019
Réponse de Ashley le 19 avr. 2019
Thank you for your review.

6/10 Satisfaisant

Brian

Voyage en couple
Les points forts : Propreté
Needs to be updated and increase amenities
Séjour de 3 nuits en mai 2024

10/10 Excellent

Vicki

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Staff was considerate. We really enjoyed our stay and will probably come back for another getaway from the hustle and bustle.
Séjour de 2 nuits en mai 2024

8/10 Bien

Donna

Voyage en couple
Les points forts : Propreté et personnel et service
We enjoyed the location and the trails. Although a distance to shopping, we enjoyed the quiet and relaxed atmosphere.
Séjour de 2 nuits en mai 2024
Réponse de Carly B le 25 mai 2024
Thank you for your feedback, Donna.

8/10 Bien

Kimberly

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The lodge offered convenient access to Cumberland Falls and adjacent trails. I interacted with front desk, restaurant and housekeeping staff. They were all very friendly and accommodating. The facility is in need of updates. The bathtub was stained and the shower diverted broken. The breakfast buffet was edible but not desirable.
Séjour de 1 nuit en mai 2024
Réponse de Carly B le 25 mai 2024
Thank you for your feedback, Kimberly.

10/10 Excellent

John, Frankfort

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Rustic property that has been well maintained, time to upgrade the dining room. Friendly staff.
Séjour de 2 nuits en mai 2024
Réponse de Carly B le 24 mai 2024
Thank you for your feedback, John.

8/10 Bien

Pamela

Voyage en famille
Les points forts : Propreté et personnel et service
Needs to be updated. But I loved where it was located
Séjour de 1 nuit en mars 2024
Réponse de Carly B le 24 mai 2024
Thank you for your feedback, Pamela.

8/10 Bien

Phillip

Voyage en famille
Les points forts : Propreté et personnel et service
Every staff member was very friendly and helpful. The river view from the restaurant and patio is excellent. The hamburger and salad bar at the restaurant was very good and a great value. The room itself was extremely dated, but it was fine for one night.
Séjour de 1 nuit en mai 2024
Réponse de Carly B le 16 mai 2024
Thank you for your feedback, Phillip.

10/10 Excellent

Ronald

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
While the rooms are a bit dated and worn, the room was clean and comfortable and the location can't be beat if visiting the falls.
Séjour de 2 nuits en mai 2024
Réponse de Carly B le 10 mai 2024
Thank you for your feedback, Ronald.

8/10 Bien

donald

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Happy
Séjour de 2 nuits en mai 2024
Réponse de Carly B le 10 mai 2024
Thank you for your feedback, Donald.

2/10 Horrible

Deanna

Voyage en couple
Les points forts : Personnel et service
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
No elevator and booked on the 3rd floor. Upgraded to a riverview room and had window insulation hanging down in the view. Room was clean but smelled of bleach. Bathroom horrible. Old tub, poor water pressure. Only one nightstand and about 20” TV. Thought we were booking a hotel with restaurant but only had continental breakfast with fake eggs. Paid $150 for this disaster. NEED TO UPDATE YOUR RATING AND LIST REVIEWS OF THIS HOTEL
Séjour de 2 nuits en mai 2024
Réponse de Brenda1 le 7 mai 2024
I'm so sorry to hear this. We are thankful for your stay and Thank you for letting us know about these issues. A work order has been put in for the window view and tub. our water comes from McCreary County and they were having water issues that have been addressed.

8/10 Bien

Kurt

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Lodge has a nice historic vibe in the exterior and lobby. We had a nice room suite, with two full bathrooms, great when traveling with 2 adults and 3 kids. Kinda bland in the decor, bed was just ok, not evey comfortable. Had to request sheets for the pullout. Pillows were scarce. Staff was friendly and helpful. The park has so many hiking trails and the falls are beautiful. A few areas of concern: With hot water on full and no cold, shower was just hot enough, so whatever. No elevator, which is ok for us, but lugging our luggage up the narrow stairs was less than ideal. Continental breakfast was really bad. Eggs and sausage were cold. Juice was not good. Milk was spoiled. Skip it, but definitely check out the view from the restaurant!
Séjour de 1 nuit en mai 2024
Réponse de Carly B le 3 mai 2024
Thank you for your feedback, Kurt.

8/10 Bien

JOANI, Butler

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Cumberland Falls state resort Park is beautiful, quiet, relative birds and squirrels although we didn’t get to see a bear. Our room was spacious. The bathroom was huge. Our room was clean. The resort overall is a little dated, but it’s clean and comfortable. The restaurant on site is inexpensive With good enough food. Beautiful view of the Cumberland River from the wound porch about a half mile hike to Cumberland Falls if you don’t want to drive. Highly recommend.
Séjour de 2 nuits en avril 2024
Réponse de Carly B le 4 mai 2024
Thank you for your feedback, Joani.

10/10 Excellent

Peg

Voyage en couple
Les points forts : Propreté et infrastructures et conditions de l’hébergement
THis property is located in a state park and is beautiful and very quaint
Séjour de 1 nuit en mai 2024
Réponse de Carly B le 3 mai 2024
Thank you for your feedback, Peg.

10/10 Excellent

Peter

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Frühstücksauswahl könnte besser sein
Séjour de 1 nuit en avril 2024
Réponse de Carly B le 3 mai 2024
Thank you for your feedback, Peter.

6/10 Satisfaisant

Greg

Les points forts : Personnel et service
The front desk staff was very good. Our Woodland cabin was pretty clean except for hair left on the floor in the bathroom area. All the linens were clean and bed was comfortable. The steps down to the cabin weren’t fun with big suitcases, but we managed. You have to get ice at the main hotel.
Séjour de 2 nuits en avril 2024
Réponse de Brenda1 le 30 avr. 2024
Hi Greg thank you for your stay with us and your review.

10/10 Excellent

Ronald

Les points forts : Propreté et infrastructures et conditions de l’hébergement
Excellent traditional style state park lodge. Nice amenities, dining, and scenery. Peaceful, relaxing surroundings; walking and hiking. Stairs and walking to scenic features could be challenging for some.
Séjour de 1 nuit en avril 2024
Réponse de Carly B le 26 avr. 2024
Thank you for your feedback, Ronald.

6/10 Satisfaisant

Martin

Séjour de 4 nuits en avril 2024
Réponse de Brenda1 le 14 mai 2024
thank you for your review

8/10 Bien

Mary

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Close to the hiking trails to the waterfalls
Séjour de 1 nuit en avril 2024
Réponse de Carly B le 24 avr. 2024
Thank you for your feedback, Mary.

4/10 Médiocre

M

Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en avril 2024
Réponse de Carly B le 17 avr. 2024
Thank you for your feedback, M. We sincerely apologize for your experience. Please let us know if there is anything we can do to improve your experience.

10/10 Excellent

Sherrie

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Beautiful park. Facilities show their age.
Séjour de 1 nuit en avril 2024
Réponse de Carly B le 11 avr. 2024
Thank you for your feedback, Sherrie.

10/10 Excellent

Brian, Mercer Island

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en avril 2024
Réponse de Carly B le 11 avr. 2024
Thank you for your feedback, Brian.

4/10 Médiocre

Lindsay

Voyage en couple
Les points forts : Personnel et service
Les points faibles : Propreté et équipements
The shower water was so hot I have burns . I want a refund
Séjour de 2 nuits en avril 2024
Réponse de Brenda le 9 avr. 2024
hi Lindsay I'm sorry to hear that you got burned. did you report this issue to the front desk clerk so we could have maintanence check it out? What room was it that you stayed in ?

10/10 Excellent

Jeffrey

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
We loved the room...upgraded n was very happy with it. The breakfast was very good n a large variety.
Séjour de 2 nuits en avril 2024
Réponse de Carly B le 7 avr. 2024
Thank you for your feedback, Jeffrey.

4/10 Médiocre

Sandra

Les points forts : Personnel et service
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mars 2024
Réponse de Carly B le 4 avr. 2024
Thank you for your feedback, Sandra. We sincere apologize for your experience. Please let us know if you have any additional questions or concerns, or what we can do to improve your experience.

6/10 Satisfaisant

Ronald

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Unfortunately our room was next to checkin area and also an exit door. Was pretty much noisy entire time in room. Was pretty cramped as well. Luck of the draw I guess. View was beautiful outside and lookout areas, lots of trails, and close to falls. Supper buffet and breakfast was great. Would probably do a cabin next time.
Séjour de 1 nuit en mars 2024
Réponse de Carly B le 3 avr. 2024
Thank you for your feedback, Ronald. We apologize for your experience and will be addressing these issues.

10/10 Excellent

Betsy

Voyage en couple
Les points forts : Personnel et service
We loved the area but the room was a disappointment. The reviews of the king room were very good but our room Looked out over the ventilation system. This beautiful area and we looked out the window at all the external ventilation. Not acceptable.
Séjour de 2 nuits en mars 2024
Réponse de Brenda le 22 avr. 2024
Thank you for your stay and review.

6/10 Satisfaisant

Lisa

Voyage en groupe
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
Hallways and stairwell very dirty. Vent cover fell off in middle of the night. Room was not very clean either. Night staff not so nice and not very knowledgeable.
Séjour de 1 nuit en mars 2024
Réponse de Carly B le 30 mars 2024
Thank you for your feedback, Lisa. We sincerely apologize for the experience you had with your stay. We will address these issues.

10/10 Excellent

Julie

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Employees were friendly and the area is absolutely beautiful. Very relaxing and comfortable stay. Complimentary breakfast at the lodge was very good and also had a beautiful view.
Séjour de 1 nuit en mars 2024
Réponse de Carly B le 30 mars 2024
Thank you for your feedback, Julie.

10/10 Excellent

aaron

Voyage en famille
Les points forts : Infrastructures et conditions de l’hébergement
Outdated but you can not beat the location and the views are amazing
Séjour de 1 nuit en mars 2024
Réponse de Carly B le 29 mars 2024
Thank you for your feedback, Aaron.

8/10 Bien

Xin

Séjour de 1 nuit en mars 2024
Réponse de Carly B le 24 avr. 2024
Thank you for your feedback, Xin.

8/10 Bien

David

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The great part - The lodge has a great rustic charm, beautiful setting and very quiet. The entire staff was always very pleasant and willing share information and to help with any problems. The room was clean, the beds comfortable and big fluffy towels in the bathroom. Our stay also included a, very good, breakfast bar in the dining room. The downside - Only a small percentage of rooms are ADA accessible. The staff was willing to change rooms, but no ADA ones were available. The showers are two handles, no anti scald. If we can get the ADA room, we will go again.
Séjour de 2 nuits en mars 2024
Réponse de Carly B le 29 mars 2024
Thank you for your feedback, David.

10/10 Excellent

Pamela

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Loved the property!!
Séjour de 1 nuit en mars 2024
Réponse de Carly B le 27 mars 2024
Thank you for your feedback, Pamela.

8/10 Bien

Melissa

Voyage en famille
Les points forts : Propreté et infrastructures et conditions de l’hébergement
The room was clean and the lodge was very relaxing. Sat by the fireplace and relaxed after a day of hiking. Only downfall was the room needed coffee items and would have been nice to have lotion and hand soap. But over all very unique and cozy lodgr.
Séjour de 1 nuit en mars 2024
Réponse de Carly B le 27 mars 2024
Thank you for your feedback, Melissa.

2/10 Horrible

Jamie

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mars 2024
Réponse de Carly B le 27 mars 2024
Thank you for your feedback, Jamie. We sincerely apologize for your experience.

4/10 Médiocre

Linda

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
The room was dirty and creepy
Séjour de 1 nuit en mars 2024
Réponse de Carly B le 24 mars 2024
Thank you for your feedback, Linda. We apologize for the issues you encountered with your stay. I will forward along this information to our management staff.

10/10 Excellent

Rebecca

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mars 2024
Réponse de Carly B le 23 mars 2024
Thank you for your feedback, Rebecca.

8/10 Bien

Becky

Voyage en famille, Voyage avec des animaux de compagnie
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Property was beautiful. We stayed in the hotel which was good. Didn’t get tosee a cabin.
Séjour de 3 nuits en mars 2024
Réponse de Carly B le 21 mars 2024
Thank you for your feedback, Becky.

4/10 Médiocre

CHRISTINA

Voyage en famille
Les points forts : Équipements
Les points faibles : Personnel et service et infrastructures et conditions de l’hébergement
No service on my cell, asked about wifi and check said yeah there’s WiFi but didn’t supply the code. When we did finally get a code it didn’t work. We moved rooms and then the TV don’t work. Food was good and area was beautiful. my first room had a card saying it was last cleaned on Dec. 10, 2023.
Séjour de 1 nuit en mars 2024
Réponse de Carly B le 14 mars 2024
Thank you for your feedback, Christina. We sincerely apologize for your experience. These issues will be addressed with our management team.

8/10 Bien

Cotey

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
It was raining so alot of the trails were underwater and someone didnt clean up after thier dog and he had a very adequate sized lunch. The room was clean but had seen a good long life. Hopefully one day they have extra funding and can update the cabins.
Séjour de 2 nuits en mars 2024
Réponse de Brenda le 11 mars 2024
hi Cotey thanks for choosing to stay with us and I'm sorry for your expeirence

8/10 Bien

Garry

Séjour de 1 nuit en mars 2024
Réponse de Carly B le 27 mars 2024
Thank you for your feedback, Garry.

4/10 Médiocre

Lew

Voyage en groupe, Voyage avec des animaux de compagnie
Les points faibles : Personnel et service
Our room was dirty, though the bedding and towels were very clean. Someone's trail mix was leftover on the floor. You can hear people walking on the floor above you. Our view was of the patio, which is a very lovely patio, but we had to close the drapes so no one could see into our room, which they could easily do. They have a wheelchair ramp and parking, but there are a lot of stairs to get to the dining room, and stairs just about everywhere else besides getting into the lobby.
Séjour de 1 nuit en février 2024
Réponse de Carly B le 2 mars 2024
Thank you for your feedback, Lew. We sincerely apologize for your experience and will be looking into these issues.

6/10 Satisfaisant

Jennifer

Les points faibles : Infrastructures et conditions de l’hébergement et confort de la chambre
Peaceful But Out of Date
Peaceful area but bed was nothing close to queen size bed as we purchased for woodside room. A couple mice droppings were on the floor in the bathroom. Otherwise pretty clean. Couldnt hear tv over loud heater that kept going off and on. Needs serious updating.
Séjour de 3 nuits en février 2024
Réponse de Carly B le 28 févr. 2024
Thank you for your feedback, Jennifer. We will be addressing your concerns.

10/10 Excellent

Darla

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
We liked the property very much! It was in an absolutely perfect mountainside location and our room had an awesome view of the Cumberland River!! It was a drive up the mountain to get here but very well worth it!
Séjour de 1 nuit en février 2024
Réponse de Brenda le 28 févr. 2024
Hi Darla we are happy you enjoyed your stay at our park and come back anytime

6/10 Satisfaisant

Darren

Voyage en couple
Les points forts : Équipements
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
I was extremely disappointed in the room. First, I thought we booked the lodge and ended up with a cabin. It was dirty, the WiFi wasn’t working and apparently the cabins and connected. The person in the adjoining cabin sounded like they were in the room with us. We heard him coughing and snoring all night for two nights. It could have been a really nice experience had the room been clean, the WiFi worked and there was some level of sound proofing between the two cabins.
Séjour de 2 nuits en février 2024
Réponse de Brenda le 26 févr. 2024
Hi Darren we are so sorry for your disappointment's. We have been having issues durning these winter months with WIFI, cable and housekeeping being short handed.

10/10 Excellent

Judith

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Although the rooms in the Lodge are dated, they are clean and comfortable. The surrounding grounds are amazing. Staff were very welcoming and food in restaurant was just what this sputhern girl needed after a. long drive
Séjour de 1 nuit en février 2024
Réponse de Brenda le 26 févr. 2024
Hi Judith thank you for your review. We are so happy you enjoyed your stay

10/10 Excellent

James

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Amazing views of the Cumberlands River
Séjour de 1 nuit en février 2024
Réponse de Carly B le 25 févr. 2024
Thank you for your feedback, James.

10/10 Excellent

Rob

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Safe, quiet and relaxing
Séjour de 2 nuits en février 2024
Réponse de Carly B le 22 févr. 2024
Thank you for your feedback, Rob.

10/10 Excellent

Andrea

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Great experience
When we arrived check in was easy. We got our keys and arrived in the room which smelled like it had just been cleaned. I was leary of the food because I had read so many bad reviews but we thought everything we had was excellent. Our dog came with us and they made him feel welcome as well and let us know what trails he could go on with us. The only negative thing I would have to say is that the water at the actual falls looks really dirty but I assume it’s because it’s high and the time of year. We want to go back and see the area in the fall and definitely experience a moonbow.
Séjour de 3 nuits en février 2024
Réponse de Brenda le 20 févr. 2024
Hi Andrea we are happy you had a wonderful experience visiting our park and everything went well. yes when it rains the water does get dirty from the sandstone that gets stirred up