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Avis sur Sandman Hotel & Suites Williams Lake

2 out of 5
Sandman Hotel & Suites Williams Lake
664 Oliver St, Williams Lake, BC

Avis

7,0

Bien

Note des voyageurs de 10 (Excellent), d’après 206 avis sur 807." "
Note des voyageurs de 8 (Bien), d’après 238 avis sur 807." "
Note des voyageurs de 6 (Satisfaisant), d’après 145 avis sur 807." "
Note des voyageurs de 4 (Médiocre), d’après 121 avis sur 807." "
Note des voyageurs de 2 (Horrible), d’après 97 avis sur 807." "

7,0/10

Propreté

7,8/10

Personnel et service

6,4/10

Équipements

6,6/10

Infrastructures et conditions de l’hébergement

6,8/10

Écoresponsabilité

Avis

6/10 Satisfaisant

Jean-Marc

Les points forts : Personnel et service et équipements
Les points faibles : Propreté
La chambre etait tres petite. J'ai l'impression que quelqu'un d'autre l'avait refusee avant moi car les lumieres etaient allumees et il y avait un savon deballe au lavabo. Beaucoup de taches de savon et de poussiere sur le radio reveil, lumieres etc, graines de nourriture sur le bureau. Chambre acceptable.
Séjour de 1 nuit en avril 2023
Réponse de Alexandra. S - General Manager le 18 avr. 2023
Hi Jean, I hope you brought these concerns to the Guest Service Agent. We would love the opportunity to welcome you back and earn those next 2 stars. Take care

10/10 Excellent

Denis

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en novembre 2017
Thank you for taking the time to review our property

10/10 Excellent

Luc

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Hôtel très propre
Ne pas prendre chambre 101 a coté de la lessive de l'hotel bruyant

8/10 Bien

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Clean, nice little room
Room was clean. Bathroom was small. Pool was still in maintenance

4/10 Médiocre

Voyageur vérifié

Les points faibles : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Sandman williams lake
En 10 nuits. Ils ont sauté le house keeping 2 fois.

8/10 Bien

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre

8/10 Bien

Liam

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
It's convenient
Séjour de 1 nuit en mai 2024

8/10 Bien

Liam

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Front desk is always nice
Séjour de 1 nuit en mai 2024

10/10 Excellent

Hanna

Les points forts : Équipements
Check in was a breeze and the property is nice and clean!
Séjour de 1 nuit en mai 2024
Réponse de GSM le 27 mai 2024
Hello Hanna, Thank you for your review! We are delighted to hear that you enjoyed the cleanliness and level of customer service provided by our team. We look forward to welcoming you back soon. Take Care, Tracy Guest Service Manager

8/10 Bien

Susannah

Voyage en famille
Les points forts : Propreté, personnel et service, équipements
Some party people came back around 2am and was partying next to our room until we checked out at 8am… didn’t seem like they were stopping anytime soon after we left. They talked loud and were slamming doors, walking in and out for a smoke. Our room was next to an exit door.
Séjour de 2 nuits en mai 2024
Réponse de GSM le 27 mai 2024
Hello Susannah, We are sorry to hear that your experience at our hotel was not all positive. We apologize for the inconvenience caused by the guest in another room. We hope that we will get the opportunity to welcome you back in the future and will make sure you are not by an exit door, Thanks Tracy Guest Service Manager

4/10 Médiocre

Chris

Voyage en groupe, Voyage d’affaires, Voyage en couple
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
This was our second stay at this particular location. We stayed last year during the rodeo as the location is close to the arena, and had to change rooms twice, couldn’t get bath towels and had a fight break out in the hall at 2am…they claimed to be doing several renovations and had big plans to fix and prevent the issues we’d experienced from happening to future guests. …fast forward 1yr…we thought we’d try them out again this year for our rodeo stay and see if they’d indeed improved. The rest of our group chose to book a different hotel this time in light last years expert, (8 rooms not including ours). We started off by being given the wrong room, (we booked a king and the first room had 2 twins)…room swap was fine, find out the pool is closed that evening, fine, then go to have a shower in the morning and find the last guests bar of soap, with body hair still on it, in the tub. The room wasn’t very clean, clearly, everything was still very dated and worn…I’m not sure what “renovations”’were undertaken over the last year, but I didn’t see the end result of any of these promised “improvements.” For perspective, the room barely fit the bed, and the fridge was on the desk with the microwave on top of it and the coffee maker next to it…I travel lots, and this was a first… The location was convenient, that’s the only positive. Next year we’ll opt for having to drive to the arena and stay at a different hotel with hopefully better experience results. Fool me 3 times…not likely
Séjour de 3 nuits en avril 2024
Réponse de GSM le 27 mai 2024
Hello Chris, I have tried to reached out to you by phone and I have just sent an email. Can you please respond when you have time, Thanks Tracy Guest Service Manager

10/10 Excellent

Cassandra

Voyage en famille avec de jeunes enfants, Voyage en famille, Voyage en couple
Les points forts : Personnel et service, équipements, infrastructures et conditions de l’hébergement
LOVE the staff there! Friendly, honest, and thoughtful! The only thing I have an issue was the room itself. Too small for the toilet with bathtub.
Séjour de 1 nuit en mai 2024
Réponse de GSM le 22 mai 2024
Hello Cassandra, Thanks for the kind words about our team. We are getting a HUGE reno this year and I will bring your concerns to the management. We look forward to having you return soon, Thanks Tracy Guest Service Manager

4/10 Médiocre

Norman

Les points forts : Personnel et service
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Just out-dated room with grimmy windows and dirty along floor trim.
Séjour de 1 nuit en mai 2024
Réponse de GSM le 21 mai 2024
Hello Norman.Thank you for bringing this to our attention, and we appreciate your feedback. We hope that we get an opportunity to welcome you soon! thanks Tracy Guest Service Manager

2/10 Horrible

Vince

Voyage d’affaires
Les points faibles : Personnel et service
Séjour de 3 nuits en mai 2024
Réponse de GSM le 22 mai 2024
Hello Vince, I would like to speak to you about your most recient stay with us, you can reach me at the hotel. I look forward to speaking to you, Thanks Tracy Guest Service Manager

10/10 Excellent

David

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Nice, clean room. Comfortable bed & good WIFI.
Séjour de 4 nuits en mai 2024
Réponse de GSM le 18 mai 2024
Thank you. We appreciate your feedback on our rooms and are continuously working to improve our guest experience.

8/10 Bien

MARK

Les points forts : Personnel et service
No elevator and way to many stairs
Séjour de 1 nuit en mai 2024
Réponse de GSM le 13 mai 2024
Hello Mark, thank you for leaving a review. Next time you stay with us please ask for the 1st floor or the Suite side where there is an elevator. We look forward to welcoming you back, thanks Tracy Guest Service Manager

8/10 Bien

John

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Parking is a little tight have to park at the grocery store next door
Séjour de 1 nuit en mai 2024
Réponse de GSM le 12 mai 2024
Hello John, I apologize that you have to park next door as are parking lot is not setup for big rigs or trucks pulling trailer. I hope your stay was good and we look forward to welcoming you back, Thanks Tracy Guest Service Manager

8/10 Bien

Alex

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mai 2024
Réponse de GSM le 12 mai 2024
Hello Alex, thank you for taking the time to leave a review, and we look forward to welcoming you back one day, Thanks Tracy Guest Service Manager

6/10 Satisfaisant

Genesis

Séjour de 1 nuit en mai 2024

6/10 Satisfaisant

Karin

Les points forts : Personnel et service
Les points faibles : Propreté
Séjour de 1 nuit en mai 2024
Réponse de GSM le 12 mai 2024
Hello Karin, I am sorry to see you only gave us a 3/5 rating. I hope we can welcome you back and give us the opportunity to make your next stay better, Thanks Tracy Guest Service Manager

10/10 Excellent

Karamjit

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mai 2024
Réponse de GSM le 12 mai 2024
Hello Karamjit, We are glad we were able to provide you with a great stay and hope to have you back, Thanks Tracy Guest Service Manager

10/10 Excellent

Klaus

Voyage en groupe
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Sorry but could not come up with something. It was fine.
Séjour de 1 nuit en mai 2024
Réponse de gsm le 12 mai 2024
Hello Klaus, Thanks for the 5* star review, we are happy to hear your stay was good, we hope to welcome you back again, Thanks Tracy Guest Service Manager

8/10 Bien

Ian, Chillliwack

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
.
Séjour de 1 nuit en mai 2024
Réponse de GSM le 5 mai 2024
Hello Ian, Thank you for the review, We look forward to welcoming you back on day, Thanks Tracy Guest Service Manager

10/10 Excellent

Gisa

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Location is very strategic
Séjour de 1 nuit en avril 2024
Réponse de GSM le 4 mai 2024
Gisa, Thanks for the 5* review, I will be sure to share it with the team. Have a great day and we will see you again. Tracy Guestt Service Manager.

8/10 Bien

Kerrieanne

Les points forts : Propreté et personnel et service
Séjour de 1 nuit en avril 2024
Réponse de GSM le 4 mai 2024
Hello Kerrienne, We appreciate you taking the time to leave a review. See you again, Tracy Guest Service Manager

8/10 Bien

Andrew

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
A short distance from highway, but not noisy. Staff friendly
Séjour de 1 nuit en avril 2024
Réponse de GSM le 3 mai 2024
Hello Andrew, thank you for taking the time to do a review. I am glad you enjoyed your stay and we look forward to wrelcoming you back in the future, thanks Tracy Guest Service Manager

8/10 Bien

Navreet

Séjour de 4 nuits en avril 2024
Réponse de GSM le 21 mai 2024
Hello Navreet. Thank you for taking the time to leave a review. We look forward to seeing you again, Tracy Guest Service Manager

10/10 Excellent

Lauren

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en avril 2024
Réponse de GSM le 27 avr. 2024
Thank you so much for the 5 STAR review! It is always our pleasure to host you and we look forward to your next return.Thanks Tracy Guest Service Manager

2/10 Horrible

B

Les points faibles : Propreté et infrastructures et conditions de l’hébergement
We booked a room with queen beds, got doubles. They do not have queen bed in the hotel. Room was dirty. We left.
Séjour de 1 nuit en avril 2024
Réponse de Guest Service Manager le 24 avr. 2024
Hello Blaine, I have checked our system and the Expedia portal and both are systems show that you had been booked for a room with 2 double beds. While I understand you decided not to stay that night, allow us to have you give an opportunity on your next visit to Williams Lake.

10/10 Excellent

Ryan

Voyage en groupe
Les points forts : Personnel et service, équipements, infrastructures et conditions de l’hébergement
Front desk people were nice
Séjour de 2 nuits en avril 2024
Réponse de gsm le 23 avr. 2024
Hello Ryan, Thanks for taking the time to do a review, We are happy to hear the front desk team was able to meet your needs at check in, We look forward to welcoming you back on day soon, Thanks Tracy Guest Service Manager

10/10 Excellent

Justin

Voyage en famille avec de jeunes enfants
Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
We were in an accident they were very accommodating for the night
Séjour de 1 nuit en avril 2024
Réponse de gsm le 23 avr. 2024
Hello Justin, we are glad we could help you during the stressful time.We hope that everyone is still okay and we hope to welcome you back again one day, thanks Tracy Guest Service Manager

10/10 Excellent

Brittany

Voyage en famille
Les points forts : Équipements et infrastructures et conditions de l’hébergement
There were tons of drunks around. Hollering to windows from the parking lot.
Séjour de 1 nuit en avril 2024
Réponse de gsm le 23 avr. 2024
Hello Brittany, I apologize for the noise during your stay. This past weekend was the indoor rodeo and barn dance. I hope you will consider us for your next stay and we will arrange to have you on the suite side away from the parking lot, Thanks Tracy Guest Service Manager

8/10 Bien

Kirsten

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
A great affordable home away from home! Stayed in a room with a separate bedroom and kitchenette which was super handy while travelling with a toddler!
Séjour de 1 nuit en avril 2024
Réponse de GSM le 23 avr. 2024
Hello Kristen, thank you for taking the time to do a review. We are glad you enjoyed your stay and we hope to welcome you back one day, Thanks Tracy Guest Service Manager

10/10 Excellent

Danielle

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The pool did not look clean, otherwise we would have used the pool.
Séjour de 1 nuit en avril 2024
Réponse de GSM le 20 avr. 2024
Hello Danielle, the pool was clean. We hope to welcome you back again one day soon so you can relax in the pool, Thanks Tracy Guest Service Manager

4/10 Médiocre

Lindy

Les points faibles : Infrastructures et conditions de l’hébergement
Wall paper was peeling everywhere, the lamp shade had stains on it, the window seals had failed on the windows leaving the room cold, the remote for the TV didn't work and staff said they would note it down rather than replace it. They demanded a $250 security deposit when I got there. There was nothing of that notice when I booked the room or I would have gone elsewhere. Overall, this stay was definitely not worth the money I paid.
Séjour de 1 nuit en avril 2024
Réponse de gsm le 20 avr. 2024
Hello Lindy, I would like to offer my apologies for your accommodation experience. I hope we get the opporunity to welcome you back and give us a chance to do it right, thanks Tracy Guest Service Manager

6/10 Satisfaisant

Joanne

Voyage en famille
Les points faibles : Infrastructures et conditions de l’hébergement
Wad of gum on the headboard
Séjour de 1 nuit en avril 2024
Réponse de GSM le 20 avr. 2024
Hello Joanne, I appoligize for there being gum on the headboard. I hope you let front desk know so they could address it right away. We hope you will come stay with us again and give us another chance. thanks Tracy Guest Service Manager

10/10 Excellent

Patrick

Voyage en famille avec de jeunes enfants
Les points forts : Propreté et personnel et service
The staff was super supportive. We were in an accident and they took very good care of us.
Réponse de GSM le 20 avr. 2024
Hello Patrick, We hope you are all still doing okay. We are glad that your stay with us was all good. We hope to welcome you back again one day. take care Tracy Guest Service Manager

10/10 Excellent

sean

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
.
Séjour de 1 nuit en avril 2024
Réponse de GSM le 15 avr. 2024
Hello Sean, Thank you for taking the time to leave a review score of 5/5, we look forward to see you again, Thanks Tracy Guest Service Manager

10/10 Excellent

Corry

Voyage en famille
Les points forts : Propreté et équipements
It’s more a design flaw… why don’t they put MORE power outlets in each room?!?!
Séjour de 1 nuit en avril 2024
Réponse de GSM le 15 avr. 2024
Hello Corry, Thank you for taking the time to leave a review. We are getting a HUGE Reno this year, I will pass on that we need more power outlets in the room to the team, Thanks Tracy Guest Service Manager

10/10 Excellent

Myles

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Front desk staff was amazing
Séjour de 1 nuit en avril 2024
Réponse de GSM le 13 avr. 2024
Hello Myles, Thank you for doing a review and I will be sure to let our front desk team know your kind words, Thanks Tracy Guest Service Manager

10/10 Excellent

Edward, Coldstream

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
I took the eBus which drppped me off 1 block away from the hotel! So convenient!
Séjour de 1 nuit en avril 2024
Réponse de GSM le 13 avr. 2024
Hello Edward, I am glad to here you found our location good. We hope you had a great stay and we look forward to welcoming you back, Thanks Tracy Guest Service Manager

8/10 Bien

Ruth

Séjour de 1 nuit en avril 2024
Réponse de GSM le 3 mai 2024
Hello Ruth, thank you for taking the time to do a review, much apperciated. Thanks Tracy Guest Service Manager

10/10 Excellent

David

Séjour de 1 nuit en mars 2024
Réponse de GSM le 3 mai 2024
Hello David, thank you for the 5* review. Take care and we will see yoiu again, thanks Tracy Guest Service Manager

10/10 Excellent

Paul

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
The front desk manager was great. Very helpful!
Séjour de 1 nuit en mars 2024
Réponse de GSM le 9 avr. 2024
Hello Paul, thank you for taking the time to leave a review. I will be sure to share your kind words with our team. We look forward to welcoming you back again soon. Thanks Tracy Guest Service Manager

6/10 Satisfaisant

chris

Voyage en famille avec de jeunes enfants, Voyage avec des animaux de compagnie, Voyage en couple
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
Very dirty old hotel. Windows leaked very badly!
Séjour de 1 nuit en mars 2024
Réponse de gsm le 9 avr. 2024
Hello Chris, my name is Tracy, I am one of the Guest Service Managers and I would like the opportunity to speak to you about your most recent stay. Hopefully you give us a chance to make your next stay a better experience. You can reach me at the hotel, I look forward to your response.

8/10 Bien

Kristy, Surrey

Voyage en couple
Les points forts : Personnel et service
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
The hotel is a confusing labyrinth of hallways, we had a hard time finding our room and it took forever to get to. Parts of the property have run down carpet and walls, but the room itself was fine.
Séjour de 1 nuit en mars 2024
Réponse de GSM le 1 avr. 2024
Hello Kristy, thank you for taking the time to leave a review and you’re right our hallways can be confusing at times. We are going to be getting a huge reno this year and we hope to welcome you back to check it out, Thanks Tracy Guest Service Manager

8/10 Bien

Ronald

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Parking lot was dark & itinerants hanging about.
Séjour de 1 nuit en mars 2024
Réponse de Guest Service Manager le 31 mars 2024
Hello Ronald, we are going under reno's this year and I will be sure to meantion your concerns about the lighting in the parking lot, as for the cliental that are hanging around, its all over and we do try to ask them to leave when we see them on the lot. Thanks Tracy Giuest Service Manager

10/10 Excellent

Kristin

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great breakfast is served on the top floor with a beautiful view. We enjoyed the easy access to the water. Thank you for a lovely little getaway.
Séjour de 1 nuit en mars 2024
Réponse de Guest Service Manager le 31 mars 2024
Hello Kristin, We are happy to hear you enjoyed your breakfast with a view and yes the acess to the water is awesome.We hope to welcome you back on youre next little getaway. Thanks Tracy Guest Service Manager

4/10 Médiocre

Heather

Voyage en famille avec de jeunes enfants, Voyage en famille
Les points faibles : Personnel et service et infrastructures et conditions de l’hébergement
Checked into the room which was below average and the door did not latch and could be pushed open from the hallway. Went to advise the front desk and she made it seem like I was an inconvenience. Gave us a different room and it was much worse than the first. Very dirty and a bad smell. Will not stay here again.
Séjour de 1 nuit en mars 2024
Réponse de Guest Service Manager le 31 mars 2024
Hello Heather. I am sad to hear there were many issues with your stay. We would like the opporunity to make it up to you, Please reach out to me, I look forward to your response. Thanks Tracy Guest Service Manager

8/10 Bien

mia

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
It was clean.
Séjour de 1 nuit en mars 2024
Réponse de Guest Service Manager le 31 mars 2024
Hello Mia, Thank you for take the time to do a review, we hope to welcome you back again soon, Thanks Tracy Guest Service Manager