Piscine extérieure, parasols de plage, chaises longues

Avis sur Avila Beach Hotel

4 out of 5
Avila Beach Hotel
Penstraat 130, Willemstad

Avis

9,0

Merveilleux

Note des voyageurs de 10 (Excellent), d’après 574 avis sur 1002." "
Note des voyageurs de 8 (Bien), d’après 308 avis sur 1002." "
Note des voyageurs de 6 (Satisfaisant), d’après 83 avis sur 1002." "
Note des voyageurs de 4 (Médiocre), d’après 25 avis sur 1002." "
Note des voyageurs de 2 (Horrible), d’après 12 avis sur 1002." "

9,0/10

Propreté

8,8/10

Personnel et service

9,0/10

Équipements

9,0/10

Infrastructures et conditions de l’hébergement

9,0/10

Écoresponsabilité

Avis

10/10 Excellent

Fabien de

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 3 nuits en mars 2022

10/10 Excellent

STEPHANE

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Havre de paix
accueil parfait en cette periode difficile. Staff tres plaisant et a l ecoute. Attention, les taxis sont tres chers et 20min a pied du centre ville. Mais au moins veritable petit lagon
Séjour de 3 nuits en août 2020
Réponse de Germaine le 28 sept. 2020
Dear Stephane, It was a pleasure to welcome you and Adrian back to the hotel and are glad to learn that you enjoyed your stay at the hotel. Needles to say we look forward forward to welcome you next year with your extended family!

10/10 Excellent

Voyageur vérifié

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
L'hôtel est bien situé. Les restaurants sont très bons. Le personnel attentionné. Les deux lagons sont vraiment agréables pour la baignade. Tout sur le complexe est à proximité.
Séjour de 7 nuits en mai 2019
Réponse de Germaine le 3 juin 2019
Dear Anonymous, thank you for taking the time to review our hotel. We are glad to learn you enjoyed the restaurants, team members and swimming in one of our two beaches. We hope to have the opportunity to welcome you back in the future.

8/10 Bien

Voyageur vérifié

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
La proximité du centre de la ville. Une plage plus tranquille de l’autre
Séjour de 7 nuits en avril 2019
Réponse de Germaine le 29 avr. 2019
Dear Anonymous , thank you for your review of our hotel.

10/10 Excellent

ADRIAN

tres bel endroit
Tres bel hotel et personnel tres serviable. Frigo dans la chambre pour vos en-cas vu le prix exhorbitant du petit dejeuner. Cocktails et snaqcks sympas au bar. Joli lagon, un des rares endroit a curacao pour se baigner
Séjour de 4 nuits en août 2018

8/10 Bien

Helene, Richard, Beloeil, Canada

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Bel hotel a proximite de la ville
Deception a l'arrivee, chambre avec vue sur le jardin, nous avions paye pour une vue sur la mer. Apres plusieurs arguments nous avons obtenu une chambre avec vue sur mer le lendemain en p.m.

8/10 Bien

ROMAND, St Julien en Genevois France

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Hôtel confortable
Hôtel confortable, proche de la ville 10 minutes à pied, petit déjeuner buffet copieux, chambre propre, plage agréable et piscine, accueil sympathique, si vous avez un vol le soir vous pouvez rester à la plage, on vous prête une chambre pour prendre une douche avant de partir très pratique. Bon séjour.

8/10 Bien

caroline, la rochelle

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Bel emplacement , sur la plage
Hotel proche du centre ville, tout en étant sur la plage. Plusieurs bars et restaurant sur place. La wifi très moyenne dans les chambres

10/10 Excellent

Thomas Bernad

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre

8/10 Bien

Wardius, Guyane

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 4 jours à l'hôtel Avila
Hôtel idéalement situé, à 10 mn du centre ville à pied. Bon plan pour des séjours de courte durée en famille. Le personnelle est sympathique et très professionnelle. L'hôtel dispose d'une piscine à débordement, d'une salle de sport, d'un spa, du wifi gratuit, et de plusieurs restaurants. Le parking est gratuit et n'est pas surveillé. Vous pourriez dégustez de savoureux cocktails aux différents bars tout en profitant de la piscine ou de la plage privée ou tout simplement admirer ce magnifique cadre.

8/10 Bien

Elyn

Voyage en famille avec de jeunes enfants, Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
This is a lovely property. Our beachfront apartment was gorgeous, the breakfast was delicious (mimosas included!) and we enjoyed both beaches. The pool is nothing special but our kids still loved it. Our only complaint was they attempted a bit of a bait and switch on our room. We reserved a beachfront 2 bedroom. When we arrived, they "upgraded" us to a 3 bedroom non beachfront. The apartment was amazing ... but not on the beach. We had to wait two days to get moved into the apartment we had originally reserved. This left a bad taste in our mouths from an otherwise lovely trip.
Séjour de 7 nuits en avril 2024
Réponse de Gimene le 20 mai 2024
Thank you for sharing your experience and for your kind words about our property, beachfront apartment, and breakfast. We are delighted to learn that you enjoyed our beaches and that your kids loved the pool. We apologize for the inconvenience you faced with your room reservation. It’s disappointing to hear that the room change affected your overall experience, even though the apartment itself was amazing. We appreciate your patience and are glad we could eventually move you to the reserved apartment. Your feedback is valuable to us, as we strive to improve our services and avoid such issues in the future. We hope to have the opportunity to welcome you back and provide a flawless experience.

10/10 Excellent

Patricia Sue

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The only complaint is that there should be be a separate pool for children
Séjour de 7 nuits en mai 2024
Réponse de Gimene le 19 mai 2024
Thank you for your fantastic 5 out of 5 rating and valuable feedback. We are thrilled to learn that you enjoyed your stay at Avila Beach Hotel. We appreciate your suggestion about having a separate pool for children. While implementing a separate pool for children is a long-term consideration, please know that we will take your feedback into account as we plan future enhancements to our facilities. We look forward to welcoming you back for another enjoyable stay.

10/10 Excellent

Joshua

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great hotel, clean property, clean beach
Séjour de 3 nuits en mai 2024
Réponse de Gimene le 19 mai 2024
Thank you for your kind review. We are delighted to learn that you enjoyed your stay at Avila Beach Hotel and appreciated our clean property and beach. Your positive feedback is greatly appreciated. We hope to welcome you back soon for another wonderful experience.

4/10 Médiocre

Nuria

Voyage en couple
Les points forts : Propreté
Les points faibles : Personnel et service
BEWARE! I booked a room on the water (Blues side of the hotel) and when I got there they overbooked those rooms. They tried to convince me that I had an upgrade to a better room but that was not true, A bigger apartment with garden views with zero charm is not comparable with a room on the water. If you book that type of room be aware that maybe you won’t get what you pay for. They moved us after the first night but the experience was very disappointed.
Séjour de 3 nuits en mai 2024
Réponse de Gimene le 19 mai 2024
Thank you for sharing your feedback. We apologize for the inconvenience you experienced. We always strive to accommodate our guests in their requested room category. However, we regret that on this occasion, due to a mishap, we were not able to do so. We understand how important it is to receive the room you booked. While we do aim to offer an upgrade as a gesture of goodwill when such issues arise, we were disappointed that this did not meet your expectations. We were glad that we could move you to your desired room after the first night, but we understand that this did not fully make up for the disappointment. Please be assured that we have already taken steps to prevent such occurrences in the future. We hope to have the opportunity to welcome you back for a more enjoyable stay.

10/10 Excellent

Caroline

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
This was the perfect way to land in Curacao. The hotel is very conveniently located within Willemstad, and there are great restaurants both in the hotel and within a 2 minute walk.
Séjour de 2 nuits en mai 2024
Réponse de Gimene le 13 mai 2024
Thank you for sharing your experience of staying at Avila Beach Hotel. We are delighted to learn that your stay with us was the perfect start to your time in Curacao. We are glad that you found our hotel to be conveniently located and that you enjoyed the nearby restaurants, both within the hotel and just a short walk away. Should your travels bring you back to Curacao, we would love to welcome you back to Avila Beach Hotel for another memorable stay.

8/10 Bien

Maria

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
It was very nice
Séjour de 3 nuits en mai 2024
Réponse de Gimene le 13 mai 2024
Thank you for taking the time to share your feedback about your recent stay at Avila Beach Hotel. We are delighted to learn that you had a very nice experience with us. We hope to have the pleasure of welcoming you back for another enjoyable stay in the near future.

10/10 Excellent

Jennifer

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Excellent check in service
Séjour de 1 nuit en mai 2024
Réponse de Gimene le 7 mai 2024
We appreciate your kind words regarding our check-in service at Avila Beach Hotel. Ensuring a smooth and pleasant arrival experience for our guests is always our priority. It's fantastic to learn that our efforts made a positive impression on you. Thank you for choosing to stay with us, and we hope to have the pleasure of welcoming you back soon.

10/10 Excellent

Kevin K

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Very friendly and helpful staff. The rooms were updated and in good condition.
Séjour de 3 nuits en avril 2024
Réponse de Gimene le 29 avr. 2024
Thank you for taking the time to leave such a positive review of the Avila Beach Hotel. We are thrilled to learn that you found our staff to be friendly and helpful, and that you enjoyed our updated and well-maintained rooms. We look forward to the opportunity to welcome you back to our hotel again soon for another wonderful experience.

10/10 Excellent

Felix

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Everything was great about the Avila Beach Hotel. The only thing I recommend is bring a converter if you have 120 volt appliances that you are bringing.
Séjour de 4 nuits en avril 2024
Réponse de Gimene le 29 avr. 2024
Thank you for your wonderful review of the Avila Beach Hotel. We are thrilled to learn that you had a great experience during your stay. We appreciate you sharing this valuable tip about bringing a converter. We hope to have the pleasure of welcoming you back to our hotel in the near future for another fantastic stay.

10/10 Excellent

Terry

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great location, super clean and large room(apt) with a partial ocean view. Staff were all very friendly and helpful. Food was very good and tons of restaurants within walking distance. Excellent gym and spa. Walking distance to downtown Willemstad. Definitely be back here again!
Séjour de 8 nuits en avril 2024
Réponse de Gimene le 22 avr. 2024
Thank you so much for taking the time to leave us a 5 out of 5 rating. We are thrilled to learn that you had such a wonderful experience with us at the Avila Beach Hotel. We look forward to welcoming you back for another fantastic visit.

10/10 Excellent

Robertus

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 14 nuits en avril 2024
Réponse de Gimene le 22 avr. 2024
Thank you for your feedback and the perfect rating. We are delighted to learn that your stay at Avila Beach Hotel was so enjoyable. We hope to welcome you back soon for another wonderful experience.

10/10 Excellent

Karen

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Beautiful resort. The beach is absolutely amazing and the snorkeling is fabulous. We always found parking. The restaurants are fine, but we rented a car and spent most night driving to town (5 minutes away) and trying out the locale restaurants. The pool is great, everything is clean and I have zero complaints. Would go back in a heartbeat.
Séjour de 7 nuits en avril 2024
Réponse de g le 20 avr. 2024
Thank you for sharing your experience at Avila Beach Hotel. We are thrilled to learn that you had a fantastic stay and enjoyed our hotel. It's wonderful to know that you found the beach to be amazing and the snorkeling fabulous. We are glad that parking was convenient for you, and that you had the opportunity to explore the local restaurants in town during your evenings. We are delighted that you enjoyed the pool and found everything clean during your stay. Your kind words mean a lot to us, and we are thrilled that you have zero complaints. Thank you for choosing Avila Beach Hotel, and we look forward to hosting you again soon.

10/10 Excellent

Stephen

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Amazing!
Séjour de 7 nuits en mars 2024
Réponse de Gimene le 8 avr. 2024
Thank you for taking the time to leave your review. We are thrilled to learn that your experience at Avila Beach Hotel was not short of amazing. Your satisfaction is our top priority, and we are delighted that we were able to meet your expectations during your stay. We hope to welcome you back soon at Avila Beach Hotel.

8/10 Bien

Danielle, Port Angeles

Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Séjour de 8 nuits en mars 2024
Réponse de Gimene le 29 avr. 2024
Thank you for choosing to stay with us at the Avila Beach Hotel and for rating your experience. We are delighted to learn that you had an enjoyable stay, reflected in your 4-star rating. Your feedback is valuable to us as we strive to deliver impeccable service to our guests daily. We hope to welcome you back soon.

10/10 Excellent

Thomas, Wintersville

Séjour de 1 nuit en mars 2024
Réponse de Gimene le 22 avr. 2024
We greatly appreciate your feedback and the perfect rating. We are delighted to learn that your stay at Avila Beach Hotel was completely to your satisfaction. We look forward to welcoming you back for another enjoyable stay.

10/10 Excellent

Donna

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Property and room was very clean. The staff is hospitable and made concessions to provide us lunch early since our flight left early. The only thing is that the complimentary shuttle doesnt run on weekends.
Séjour de 3 nuits en mars 2024
Réponse de Gimene le 1 avr. 2024
Thank you for sharing your experience at Avila Beach Hotel. We are delighted to learn that you found our property and rooms to be clean and that our staff provided excellent hospitality during your stay. It's our pleasure to accommodate special requests whenever possible. We appreciate your feedback regarding the shuttle service, and we apologize for any inconvenience caused. Thank you once again for choosing to stay with us, and we hope to have the pleasure of welcoming you back soon.

10/10 Excellent

Thomas, Wintersville

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Excellent rooms and hospitality. The beds are sure comfortable. It’s nice to have a great night’s sleep to tackle the beach. Staff was top notch. I recommend this hotel. BTW, great fitness facility.
Séjour de 1 nuit en mars 2024
Réponse de Gimene le 25 mars 2024
Thank you so much for sharing your experience with us. We are thrilled to learn that you found our rooms excellent and our hospitality top-notch. Providing comfortable accommodations and ensuring our guests get a great night's sleep is always a top priority for us, so we're delighted to know that you found our beds comfortable. It's wonderful to know that you also enjoyed our fitness facility. We believe in providing amenities that enhance our guests' overall experience, and we're glad that you found it to your liking. Thank you for recommending our hotel. We truly appreciate your kind words and look forward to welcoming you back for another fantastic stay, whether it's for another beach adventure or simply to relax and unwind.

10/10 Excellent

yadira

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Close to the center of town 20 minutes walk and very safe
Séjour de 4 nuits en mars 2024
Réponse de Gimene le 25 mars 2024
Thank you for taking the time to share your experience with us. We are delighted to learn that you found our location close to the center of town convenient for exploring, and we are pleased to know that you felt safe during your stay. Should your travels bring you back to Avila Beach Hotel, we'd love to host you again and make your stay even more enjoyable.

10/10 Excellent

Julie

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great stay, beautiful property, accommodations and very helpful staff.
Séjour de 7 nuits en mars 2024
Réponse de Gimene le 25 mars 2024
Thank you for your kind review. We are thrilled to learn that you had a great stay at the Avila Beach Hotel and that you enjoyed our property and accommodations. Our team works diligently to ensure that every guest has a memorable experience, and it's wonderful to know that our staff was able to assist you throughout your stay. We appreciate your feedback and hope to have the pleasure of welcoming you back again in the future.

8/10 Bien

Sharan

Séjour de 1 nuit en mars 2024
Réponse de Gimene le 15 avr. 2024
Thank you for choosing to stay at the Avila Beach Hotel. We noticed that you rated your experience with us, and while we didn't receive a detailed review, we wanted to express our gratitude for your feedback. We hope to have the pleasure of welcoming you back to the Avila Beach Hotel in the future for another enjoyable stay.

10/10 Excellent

Richard

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The private lagoons were a joy! Plenty of loungers, plenty of shade, showers, everything you could want.
Séjour de 7 nuits en mars 2024
Réponse de Gimene le 18 mars 2024
Thank you for sharing your experience with us. We are delighted to learn that you enjoyed our private lagoons so much. It's fantastic to know that you found plenty of loungers, shade, and amenities to enhance your experience. We appreciate your kind words and hope to welcome you back to Avila Beach Hotel again soon for another enjoyable stay.

10/10 Excellent

Helaina and

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 7 nuits en janvier 2024
Réponse de gim le 18 mars 2024
We thank you for leaving us a 5 out of 5 rating. It's a great pleasure to learn that you had a wonderful stay. We look forward to welcoming you back for another excellent experience.

6/10 Satisfaisant

James, Miami Beach

Séjour de 3 nuits en mars 2024
Réponse de Gimene le 1 avr. 2024
Thank you for taking the time to rate your experience at our hotel. We appreciate your feedback and are always striving to improve. We hope to have the opportunity to exceed your expectations in the future.

8/10 Bien

Jennise

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Really loved the beach and the Blues restaurant interior. Loved the convenient parking options. Didnt like that most plugs in the room were European with only 1 plug that was not. Didnt like that they didnt provide wash cloths/ wash rags.
Séjour de 3 nuits en février 2024
Réponse de Gimene le 6 mars 2024
Thank you for taking the time to share your feedback with us regarding your recent stay at Avila Beach Hotel. We are delighted to learn that you loved our beach and the interior of the Blues restaurant. Providing a memorable experience for our guests is always our goal, and we are pleased to know that these aspects of your stay stood out to you. We appreciate your comments regarding the plug outlets in the room. We understand the inconvenience this may have caused and will certainly take your feedback into consideration for future improvements. We are glad to hear that you found our parking options convenient. We hope to have the opportunity to welcome you back to Avila Beach Hotel in the future and provide you with an even more enjoyable stay.

10/10 Excellent

Arkadiy

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
We really love private beach and peace of mind. Nearby restaurants are really good and plenty of them
Séjour de 12 nuits en février 2024
Réponse de Gimene le 6 mars 2024
Thank you so much for sharing your experience with us. We are delighted to learn that you loved our private beach and found peace of mind during your stay with us at Avila Beach Hotel. Providing a tranquil and serene environment for our guests is one of our top priorities, and we are thrilled that you enjoyed it. It's also wonderful to hear that you appreciated the nearby restaurants and we are glad that they added to the enjoyment of your stay. We hope to have the pleasure of welcoming you back to Avila Beach Hotel in the future for another relaxing and memorable experience.

10/10 Excellent

Robert, Niagara on the Lake

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Lovely property, great beach and snorkeling. Fairly quiet. Great music on Blues Night. Excellent restaurants near by. Fabulous place!
Séjour de 14 nuits en janvier 2024
Réponse de Gimene le 4 mars 2024
Thank you for your wonderful review of Avila Beach Hotel! We are thrilled to learn that you enjoyed our property, pristine beach, and the fantastic snorkeling opportunities. It's great to know that you found the ambiance fairly quiet and that you had a memorable experience during our Blues Night with great music.We are also delighted that you appreciated the excellent restaurants nearby, adding to the overall enjoyment of your stay. We look forward to welcoming you back for another fabulous stay in the near future.

10/10 Excellent

Hillary

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Wonderful hotel. Right on the beach, lovely staff, great quiet room
Séjour de 5 nuits en février 2024
Réponse de Gimene le 4 mars 2024
Thank you for taking the time to leave us such a wonderful review! We are delighted to learn that you enjoyed your stay at Avila Beach Hotel and that our beachfront location, lovely staff, and quiet rooms contributed to making your experience memorable. Your kind words mean a lot to us, and we are thrilled to have provided you with a pleasant and relaxing stay. Should your travels bring you back to Curaçao, we would be honored to welcome you again for another fantastic stay by the beach.

10/10 Excellent

Meris, Placentia

Les points forts : Équipements
The property is great. The private beach is beautiful. The staff is really friendly and professional. The only negative thing was that the ac unit in my room didn’t work.
Séjour de 1 nuit en février 2024
Réponse de Gimene le 4 mars 2024
Thank you for sharing your feedback with us regarding your recent stay at Avila Beach Hotel. We are thrilled to learn that you enjoyed our beautiful property and private beach, as well as our friendly and professional staff. However, we are disappointed to learn about the issue with the AC unit in your room. Please accept our sincere apologies for any inconvenience this may have caused during your stay. Rest assured, we have notified our maintenance team to address this promptly to ensure all our guests have a comfortable experience. We hope that despite this inconvenience, you were still able to enjoy your time with us. We would love the opportunity to welcome you back for an even better experience in the future.

10/10 Excellent

Diego, Aurora

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
A wonderful hotel. Well with visiting if you are ever visiting Curaçao. We spent a long weekend and would definitely come back.
Séjour de 3 nuits en février 2024
Réponse de Gimene le 4 mars 2024
Thank you for your glowing review! We are delighted to learn that you had a wonderful experience during your stay with us at the Avila Beach Hotel. Your kind words about our hotel mean a lot to us. It's fantastic to know that you found your visit to Curaçao and our hotel enjoyable, and we are thrilled to hear that you're considering coming back. We can't wait to welcome you again and make your next stay just as memorable. We look forward to hosting you again soon.

10/10 Excellent

Michael

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
No VIP benefits were offered until after Expedia found out that nothing was offered then we received the complimentary drinks but no offer of an upgrade.
Séjour de 6 nuits en février 2024
Réponse de gim le 4 mars 2024
Thank you for sharing your recent experience. We apologize for the oversight in providing your VIP drink voucher and regret any inconvenience caused. Please rest assured, we have addressed this internally to ensure it doesn't happen again. Regarding the upgrade, we regret that it wasn't available during your stay. Our upgrades are subject to availability, and we apologize for any disappointment this may have caused. We appreciate your understanding and are glad that you had an overall enjoyable stay. We hope to have the opportunity to welcome you back for a seamless stay in the future.

4/10 Médiocre

Joshua

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
A few months before our stay I requested, through a direct email with the property, a room upgrade to the oceanfront blueswing room and received a response and confirmation email. Upon arrival I was told the upgrade was never updated in their system; the receptionist contacted the reservations department. The reservations department made it seem like I was the one who never confirmed the upgrade even though I have the email from the team member saying the upgrade was confirmed. Being accused of doing something wrong instead of the hotel just admitting to the fault really made me upset. Additionally, the upgraded room was to be a romantic valentines day surprise and not having our intended room really put a damper on the week. The receptionist was very kind and ended up finding a small ‘upgrade’ from our original booking and a simple apology for the confusion which was appreciated. However, this still isn’t comparable to what I had originally planned for the expensive week. The room we were put in was a connecting room to a couple with screaming kids (on both sides), along with the toddlers trying to open the connecting door. Not the romantic vacation I was hoping for. The room itself was clean and nice and the staff did well to change linens. The area around the hotel is very rundown and seems a little unsafe. I was really hoping for a better stay as our first time in Curacao and Avila but unfortunately won’t be recommending to friends/family in the future.
Séjour de 6 nuits en février 2024
Réponse de Gimene le 18 févr. 2024
Thank you for taking the time to share your feedback with us. We sincerely apologize for the disappointment you experienced during your recent stay with us. It's disheartening to learn that your room upgrade request was not properly processed. We understand how important it is to deliver on such special occasions, and we regret that we fell short in meeting your expectations in this regard. We value your feedback, and we assure you that we will address this matter immediately to prevent similar occurrences in the future. We are glad to know that our receptionist was able to provide some assistance and offer an alternative, albeit not as originally planned. We strive to provide a peaceful and enjoyable environment for all our guests, and we regret that this was not your experience due to noise disturbance of neighboring guests. We made several attempts to contact you during your stay by calling and leaving a contact card in order to try to improve your experience. Unfortunately, we were unable to reach you. We want to assure you that this situation is not reflective of the usual standard of service we strive to provide. Once again, we apologize for the disappointment you experienced during your stay.

10/10 Excellent

Anne

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Perfect
Maybe the best kept secret of the Caribbean. Everything about our stay was perfect. We had an ocean front, 2 bedroom apartment that looked like it was just built. Everything shiny new and sparkling clean. Plenty of amenities. The location and the grounds are perfect. Both restaurants are excellent, the Blues is particularly special on Thursday nights with a live band on a raised stage. Service was impeccable. Our in room coffee maker broke and was replaced within 20 minutes of our call. The snorkeling is incredible right off the beach. Even the youngest kids can safely enjoy it. Easy walk to Willemstatd and plenty of excellent bars and restaurants between them. We are definitely coming back, next time with the family. Thank you.
Séjour de 4 nuits en février 2024
Réponse de Gimene le 18 févr. 2024
Thank you so much for your glowing review. We are thrilled to learn that you had a perfect stay at Avila Beach Hotel and that you found it to be one of the best-kept secrets of the Caribbean. It's fantastic to know that you enjoyed your oceanfront two-bedroom apartment, and appreciated the location, grounds, and our on-site restaurants, especially the special atmosphere at Blues on Thursday nights. Providing impeccable service is our top priority, and we're glad that we could promptly replace your in-room coffee maker to ensure your comfort. We can't wait to welcome you back, hopefully with your family next time. Thank you for choosing to stay with us, and we look forward to hosting you again soon.

10/10 Excellent

Margaret

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Very beautiful beaches
Séjour de 3 nuits en février 2024
Réponse de Gimene le 18 févr. 2024
Thank you for choosing to stay at Avila Beach Hotel and for taking the time to leave us a 5 out of 5 rating. We are thrilled to learn that you had a wonderful experience with us, and we are delighted that we met your expectations. If your travels bring you back to Avila Beach Hotel, we would be honored to host you again for another fantastic stay!

10/10 Excellent

Tamilla

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 7 nuits en janvier 2024
Réponse de Gimene le 18 févr. 2024
Thank you so much for taking the time to leave us a perfect 5 out of 5 rating. We are delighted to learn that you had such a wonderful experience during your stay at Avila Beach Hotel, and that we exceeded your expectations. We hope to have the pleasure of welcoming you back again soon for another fantastic stay.

10/10 Excellent

Erica, Menifee

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Hands down the best hotel on the island!
Séjour de 2 nuits en janvier 2024
Réponse de Gimene le 5 févr. 2024
Thank you for your glowing review. We are thrilled to learn that you consider Avila Beach Hotel the best on the island. Your kind words mean a lot to us, and we look forward to welcoming you back for more exceptional experiences in the future.

2/10 Horrible

janine

Voyage en groupe
Les points faibles : Personnel et service et équipements
The property is beautiful. The food lacked flavor and the staff was rude. The front desk attempted to charge me a double stay claiming United States Credit Cards are different and take longer so they want to charge me and then reimburse me. The staff catered to everyone else before us due to age and race. I do not recommend this place.
Séjour de 3 nuits en janvier 2024
Réponse de Gimene le 25 févr. 2024
We are disappointed to learn about your recent experience at our hotel. Our aim is to provide all guests with a welcoming and pleasant stay, regardless of any differences. We are concerned to hear about the issues you encountered with the flavor of the food, the service provided by our staff, and the billing process at the front desk. We assure you that we do not prioritize guests based on age or race and regret that you had that feeling. Your feedback is very valuable to us, and we will address these issues internally to improve our services where needed.

10/10 Excellent

Garth

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 6 nuits en janvier 2024
Réponse de Gimene le 25 janv. 2024
Thank you for your outstanding 10 out of 10 rating. We are thrilled to learn that your experience at Avila Beach Hotel exceeded your expectations. Your positive feedback is truly appreciated, and it inspires us to continue providing exceptional service. We hope to have the pleasure of welcoming you back for another fantastic stay in the future.

10/10 Excellent

Robert Edward

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Awesome hotel in Curacao. Highly recommended
Séjour de 7 nuits en janvier 2024
Réponse de Gimene le 25 janv. 2024
Thank you for taking the time to share your experience at Avila Beach Hotel. We are thrilled to learn that you found our hotel awesome and highly recommendable. Your kind words mean a lot to us, and we are delighted to have contributed to a positive experience during your time in Curacao. We appreciate your recommendation and hope to have the pleasure of welcoming you back for another fantastic stay.

8/10 Bien

Amanda

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Not much for options on food. No entertainment.
Séjour de 6 nuits en janvier 2024
Réponse de Gimene le 25 janv. 2024
Thank you for sharing your feedback on your recent stay at Avila Beach Hotel. We appreciate your candid review and apologize if the food options did not fully meet your expectations. We understand the importance of diverse choices. Additionally, we regret if you missed our weekly musical entertainment, which takes place from Wednesday to Saturday. While it may not have been highlighted during your stay, we hope to have the chance to showcase it to you on your next visit. We hope to have the opportunity to welcome you back in the future and provide you with an even more satisfying experience.

10/10 Excellent

Brianna

Séjour de 2 nuits en janvier 2024
Réponse de Gimene le 25 janv. 2024
Thank you so much for taking the time to rate your stay at Avila Beach Hotel. We are thrilled to see that you gave us a perfect 5 out of 5. We are delighted to have met your expectations, and we appreciate your positive feedback. We hope to welcome you back for another exceptional experience in the future.