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Avis sur Grand Hotel Wanganui

3 out of 5
Grand Hotel Wanganui
Cnr St Hill and Guyton Street, Whanganui

Avis

7,8

Bien

Note des voyageurs de 10 (Excellent), d’après 102 avis sur 394." "
Note des voyageurs de 8 (Bien), d’après 178 avis sur 394." "
Note des voyageurs de 6 (Satisfaisant), d’après 74 avis sur 394." "
Note des voyageurs de 4 (Médiocre), d’après 33 avis sur 394." "
Note des voyageurs de 2 (Horrible), d’après 7 avis sur 394." "

7,8/10

Propreté

8,2/10

Personnel et service

7,0/10

Équipements

7,0/10

Infrastructures et conditions de l’hébergement

5,2/10

Écoresponsabilité

Avis

8/10 Bien

ALLAIN

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en janvier 2020
Réponse de Regards, le 22 janv. 2020
We are glad you enjoyed your stay at the Grand.Thank you so much for taking the time to leave a review. We do appreciate it.

8/10 Bien

raphael

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Propre et atmosphère agréable
La chambre était perdue au bout de longs couloirs un peu défraîchis, mais elle était propre et agréable, avec une salle de bain et un balcon qui donnait sur le parking, un écran plat et une connexion internet. L'établissement est superbe à l'intérieur, avec un côté "vieille Angleterre" charmant. Une laverie est à disposition des clients, et deux restaurants.
Séjour de 1 nuit en janvier 2019
Réponse de The Grand Hotel le 5 févr. 2019
Thank you for taking the time to leave a comment, it is appreciated.

4/10 Médiocre

Kristine

Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en avril 2023

2/10 Horrible

Mike

Voyage en famille
Les points forts : Personnel et service
Les points faibles : Équipements et infrastructures et conditions de l’hébergement
I really don't know how this place is still operating!!! Broken curtains, black mold , Damp smell, unsafe lift, and it goes on!!
Séjour de 2 nuits en avril 2023

4/10 Médiocre

Anne-Marie

Séjour de 1 nuit en février 2023

6/10 Satisfaisant

Roman

Les points forts : Personnel et service
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
Sehr renovierungsbedürftiges Hotel. Der Preis ist in diesem Zustand nicht gerechtfertigt. Definitiv ein anderes Hotel nehmen!

4/10 Médiocre

Voyageur vérifié

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Faulty Towers?
Arrived and our friends couldn’t get an electronic key as machine broke and young guy didn’t know how to fix it. Said he rang his manager but he didn’t answer. Went to our rooms and our electronic key didn’t work properly. Went and asked for a proper key and he didn’t have one. Getting back in to get my gear took a lot of patience as the door opened sometimes. Our room was OK but picture on wall was upside down, everything was old and nothing matched. The shower drain had no cover and it stank. The window latch was missing so we had to tie the window to leave it open as there was no air conditioning or fan. There is no food on site. Our friend whose room was worse had a physical key. We were not told you needed an electronic key to get in the building in the evening - he got locked out and only got in when another guest came back. Someone there said it is a bit like Faulty Towers.
Séjour de 1 nuit en février 2023

10/10 Excellent

John

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Grand old hotel with full facilities. Suffering like all from staff shortage for kitchen and front of house.
Séjour de 1 nuit en février 2023

8/10 Bien

Bernard

Séjour de 2 nuits en janvier 2023

2/10 Horrible

Simon

Voyage en couple
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
This is the most unpleasant, squalid hotel that I have ever stayed in, many of the services offered in their Expedia listing aren't available. It may have been The Grand Hotel back in the day but now it is a poorly maintained, revolting place, used to house the local homeless, some as permanent guests. The pictures look OK but don't be fooled, stay away. I had to get Expedia's help to get some of my money back and it was like getting blood out of a stone.
Séjour de 3 nuits en janvier 2023

10/10 Excellent

Voyageur vérifié

Voyage d’affaires, Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
I loved the historical building. The Irish pub downstairs had good food. Staff were all efficient and friendly
Séjour de 2 nuits en août 2021

8/10 Bien

Jenny

Voyage d’affaires
Les points forts : Propreté et personnel et service
Basic but value for money
The rooms are very basic and need a refurbishment however they are clean and beds are comfy. I think I may have been the only guest staying there! I like the fact you can have dinner on site at the Irish bar. Location excellent close to the shops. Even tho it is the most basic place I stay at I like it and have stayed 3 times now It’s value for money.
Séjour de 1 nuit en juin 2021

8/10 Bien

Philip

Voyage en famille
Les points forts : Propreté et personnel et service
Comfortable stay
Very pleasant and helpful staff Ate in the bar one night - very nice meal The location of the hotel was excellent
Séjour de 2 nuits en juin 2021
Réponse de jeremy le 15 juin 2021
thanks for taking the time to post a review

8/10 Bien

Kasey

Les points forts : Personnel et service et confort de la chambre
This hotel was incredibly dated, you can tell theres been absolutely no improvements in YEARS.
Séjour de 1 nuit en juin 2021
Réponse de jeremy le 15 juin 2021
thanks for taking the time to post a review

8/10 Bien

Chantelle

Voyage en famille
Les points forts : Personnel et service et confort de la chambre
The hotel staff are extremely friendly and helpful. Hotel well priced. would stay again
Séjour de 1 nuit en mai 2021
Réponse de Alison le 1 juin 2021
Thank you very much for leaving a review. Glad you enjoyed your stay at The Grand.

8/10 Bien

Voyageur vérifié

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Staff friendly. Very clean
Séjour de 1 nuit en mai 2021
Réponse de Alison le 1 juin 2021
Thank you for taking the time to leave a review it is appreciated.

6/10 Satisfaisant

Voyageur vérifié

Voyage en couple
Les points faibles : Personnel et service
It was close to Wanganui cbd. The receptionist was brusque,rude and shouted at the lady before us. She was not helpful.
Séjour de 1 nuit en avril 2021
Réponse de jeremy le 1 mai 2021
Thanks for the feed back

8/10 Bien

Voyageur vérifié

Voyage en couple
Les points forts : Personnel et service
We have stayed at the 'Grand' annually for many years. Always a treat to see the proprietor who had become a 'friend'. Sad to hear Neville, had sold the hotel . We were shown to what I would call a 'Mumbai' room. Canvas beach chairs etc! On asking, we were given the sort of room we are used to at the 'Grand' - red velvet chairs etc. The hotel is now owned by a gentleman from over seas . A lot of the rooms are still under renovation. Meals are good.
Séjour de 2 nuits en avril 2021
Réponse de Alison le 21 avr. 2021
Sorry to hear that your room was not up to standard. we are always trying to improve our rooms & hope we have achieved this for your return.

4/10 Médiocre

Voyageur vérifié

Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Séjour de 2 nuits en avril 2021
Réponse de jeremy le 24 avr. 2021
thanks for taking the time to post a score

8/10 Bien

Voyageur vérifié

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
A lot of history on the walls of each floor. Rare militaria photos of museum quality. Old fashio pub style accommodation wity hearty meals expertly prepared. Lovely spot will visit again. Expect a pub style old school place full of character and charm.
Séjour de 1 nuit en mars 2021
Réponse de jeremy le 2 avr. 2021
thanks for taking the time to post a review

6/10 Satisfaisant

Voyageur vérifié

Voyage en couple
Les points forts : Propreté et personnel et service
Les points faibles : Équipements
Some things were really good (sheets crisp, towels fluffy, parking etc ) but others could be improved ( TV was poor and limited, shampoo dispenser was outside the shower ). The worst thing was the meal in the Irish pub downstairs: It took an hour from ordering to actually getting them, they were quite small for the cost, Visa was down and we were asked if we could pay by cash and the meals were bordering on cold and just about had to go back.
Séjour de 1 nuit en mars 2021
Réponse de jeremy le 2 avr. 2021
thanks for taking the time to post a review your issues will be addressed

6/10 Satisfaisant

Voyageur vérifié

Les points forts : Propreté et personnel et service
Séjour de 1 nuit en mars 2021
Réponse de jeremy le 2 avr. 2021
thanks for taking the time to post a review

8/10 Bien

Voyageur vérifié

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
This Hotel was surprisingly interesting. Although its walls appear cluttered, they are interesting. The staff were friendly and helpful. The rooms were clean and airy, and the bar was fun. Enjoyed the night we stayed, very central to everywhere we wanted to go. Complimentary breakfast was a bonus.
Séjour de 1 nuit en février 2021
Réponse de Alison le 8 févr. 2021
Thank you for taking the time to leave a comment it is appreciated. we are glad you enjoyed your stay.

10/10 Excellent

Rerekapuni, Tauranga

Voyage en famille
Les points forts : Propreté et personnel et service
Second time at the Hotel which means we were happy with it and the cost. lt has some historic value and is fairly old. My daughter and I felt safe, free parking was onsite, the room was very clean, bed comfortable, room was warm but there was fan that was great, balcony access was safe and secure. We got a free continental breakfast because it was Wellington Anniversary, that was unexpected but welcomed. No yoghurt left, so the Manager went to find some for us. Overall would definitely stay there again next year. I know exactly what I'm getting. What would be great is if there was information about places where where we could eat, fill up the car, local parks etc. I could have asked though.
Séjour de 3 nuits en janvier 2021

8/10 Bien

JoAnn, Cambridge, New Zealand

Voyage d’affaires, Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
An awesome old hotel with a plethora of old framed prints on each floor. Stayed in the new addition which is similar to any backpackers accomodation. Comfortable and clean and quiet, what more could you ask for
Séjour de 1 nuit en janvier 2021
Réponse de Alison le 26 janv. 2021
Thank you for taking the time to leave a comment. it is appreciated. We hope to see you again soon.

6/10 Satisfaisant

Jillian, Palmerston North

Voyage en famille
Les points forts : Propreté, personnel et service, équipements
The atmosphere is quite lovely and staff aim to please. The room while clean was very outdated, with not even a reasonable amount of hot water/pressure with the shower. We did feel secure and nice to have the breakfast facility on site.
Séjour de 1 nuit en janvier 2021

6/10 Satisfaisant

Voyageur vérifié

Voyage en couple
Les points forts : Propreté
Les points faibles : Infrastructures et conditions de l’hébergement
Telephone didnt work, fridge nearly falling off its stand, fan old and noisey, lift very very scary 😬 bar tender very unprofessional had his girlfriend sitting at the bar and kissed her every time he walked past. Room not soundproof
Séjour de 2 nuits en janvier 2021

8/10 Bien

Joanne, Auckland

Voyage en groupe
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
The Grand Hotel was just that - a grand ol’ girl from years gone by. Still in reasonable condition with good food in the bar.
Séjour de 1 nuit en janvier 2021
Réponse de Alison le 26 janv. 2021
Thank you for taking the time to leave a comment. It is appreciated & we hope to see you again soon.

8/10 Bien

Voyageur vérifié

Les points forts : Personnel et service et équipements
Séjour de 1 nuit en janvier 2021
Réponse de Alison le 5 janv. 2021
Thank you for taking the time to post a review it is appreciated.

6/10 Satisfaisant

Elizabeth

Satisfactory inner city hotel w parking
Good inner city location w parking, convenient walks to cafe, shops and restaurants. Stay good for old hotel. Some road & neighbour noise, bathroom dated, no air con. Don't expect glamourous hotel.
Séjour de 1 nuit en décembre 2020
Réponse de Alison le 5 janv. 2021
Thank you for taking the time to post a review it is appreciated.

8/10 Bien

TC, Taranaki

Voyage d’affaires, Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Our room which appeared to be fairly modern had all we needed for a short stay
Séjour de 1 nuit en décembre 2020
Réponse de jeremy le 19 déc. 2020
thanks for taking the time to post a review

10/10 Excellent

MEGAN

Séjour de 1 nuit en novembre 2020
Réponse de jeremy le 19 déc. 2020
thanks for taking the time to post a score

6/10 Satisfaisant

Voyageur vérifié

Séjour de 2 nuits en octobre 2020
Réponse de jeremy le 7 nov. 2020
Thanks for taking the time to post a score

4/10 Médiocre

Voyageur vérifié

Les points forts : Personnel et service
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
It has gone down in room cleaning. shower was discusting
Séjour de 1 nuit en octobre 2020
Réponse de jeremy le 7 nov. 2020
thanks for the feed back I will take this matter up with hiusekeeping

6/10 Satisfaisant

Voyageur vérifié

Les points forts : Propreté
Séjour de 1 nuit en octobre 2020
Réponse de jeremy le 7 nov. 2020
thanks fopr taking the time to post a score

8/10 Bien

Veandeross, Wellington

Voyage en groupe
Les points faibles : Infrastructures et conditions de l’hébergement
It was comfortable. met requirements. Unfortunately there was some takeaway Asian food in two containers outside a room on a table near my room that was there when we arrived on Friday night and still there leaking out of the container when we left Sunday morning. Not a good look......
Séjour de 2 nuits en septembre 2020
Réponse de jeremy le 10 sept. 2020
HI Thanks for taking the time to write a review not sure how house keeping could miss the food issues this will be pointed out to them

10/10 Excellent

Bruce, Christchurch

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Very clean and comfortable. Excellent value. Centrally located with off street parking.
Séjour de 1 nuit en août 2020
Réponse de Rupal le 23 août 2020
Hi Thank you for your feedback !! Really appreciate it !!

8/10 Bien

Philip, Stratford

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Staff very friendly,decor a bit tired and dated,very clean,great price,good food and beer and pokies and close to town,we will be back.
Séjour de 1 nuit en août 2020
Réponse de Rupal le 8 août 2020
Hi Philip, Thank you so much for the feedback. Cyu again .

8/10 Bien

Voyageur vérifié

Séjour de 1 nuit en août 2020
Réponse de jeremy le 10 sept. 2020
Thanks for taking the time to post a score

8/10 Bien

HOANI

Séjour de 1 nuit en juillet 2020
Réponse de jeremy le 10 sept. 2020
Thanks for taking the time to post a score

8/10 Bien

Stewart

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en juillet 2020
Réponse de jeremy le 10 sept. 2020
Thanks for taking the time to post a score

8/10 Bien

Voyageur vérifié

Séjour de 3 nuits en juillet 2020
Réponse de jeremy le 10 sept. 2020
Thanks for taking the time to post a score

4/10 Médiocre

Kevin, Napier

Voyage d’affaires
Les points faibles : Équipements et infrastructures et conditions de l’hébergement
I liked the period decor of function/dining room and staircase area. However actual room was neglected. Damaged wardrobe, no bedside lights for reading. Poor tv reception and limited channels
Séjour de 1 nuit en juillet 2020
Réponse de Alison le 29 juil. 2020
Our apologies that your stay was not up to standard. We are working to resolve these issues.

8/10 Bien

Voyageur vérifié

Les points forts : Propreté et personnel et service
Séjour de 1 nuit en juillet 2020
Réponse de jeremy le 10 sept. 2020
Thanks for taking the time to post a score

8/10 Bien

Jeet

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Good for a night and to explore Whanganui
Clean ang hygenic. Service sysytems are little bit old. Shower space and toilets are conjusted
Séjour de 1 nuit en juillet 2020

6/10 Satisfaisant

Keeds, Auckland

Voyage en famille
Les points forts : Personnel et service
The best part was the beds/rooms were clean however the fridge in our room reeked of spilled alcohol. There were scuff marks on the wall from the furniture. The water in the shower didn't stay hot, it would flicker from cold to hot. The staff were friendly and polite when it came to breakfast down stairs. They were 1 chef dowm which caused a bit of a wait but the maitre'd discounted our meals. Overall, our stay at The Grand Hotel was fine, just afew little things to amend
Séjour de 2 nuits en juin 2020
Réponse de rupal le 9 juil. 2020
We're sorry you were unhappy - we'll work hard to fix the issue you experienced. Thanks for letting us know.

8/10 Bien

Craig, Waipu

Les points forts : Propreté et personnel et service
Road noise was bad water pressure was bad food was good service was good
Séjour de 1 nuit en juin 2020

8/10 Bien

Andy, Waitara Taranaki.

Voyage en groupe
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Great location. Could walk to all local businesses nearby without taking the car. A big plus!
Séjour de 2 nuits en juin 2020
Réponse de Rupal le 9 juil. 2020
Thank you so much for the feedback! We really appreciate it!

6/10 Satisfaisant

Tim, Wellington

Voyage en couple
Les points faibles : Infrastructures et conditions de l’hébergement
Don't be fooled by the grand exterior. The inside has seen much better days.
Séjour de 2 nuits en juin 2020

8/10 Bien

David, Wellington NZ

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
This is a traditional old-NZ style provincial town hotel with decor and decorations like something from the1950s or 1960s; and a lot of fun because of that. The rooms are good and clean; the restaurant was standard fare but very good value for money and well worth eating in for on a chilly Saturday night. The hotel is very handy to the centre of town.
Séjour de 1 nuit en mai 2020
Réponse de Rupal le 9 juil. 2020
Thank you for the feedback.We really appreciate it!