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Avis sur Alton Lodge Motel

3.5 out of 5
Alton Lodge Motel
76 Domain Rd, Whakatane

Avis

9,0

Merveilleux

Note des voyageurs de 10 (Excellent), d’après 69 avis sur 125." "
Note des voyageurs de 8 (Bien), d’après 44 avis sur 125." "
Note des voyageurs de 6 (Satisfaisant), d’après 9 avis sur 125." "
Note des voyageurs de 4 (Médiocre), d’après 2 avis sur 125." "
Note des voyageurs de 2 (Horrible), d’après 1 avis sur 125." "

9,4/10

Propreté

9,6/10

Personnel et service

8,6/10

Équipements

8,8/10

Infrastructures et conditions de l’hébergement

8,6/10

Écoresponsabilité

Avis

10/10 Excellent

ROBERT STEVEN

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Was a perfect spot for our one night stay
Séjour de 1 nuit en février 2024

6/10 Satisfaisant

Glenice

Les points faibles : Infrastructures et conditions de l’hébergement
There was a nasty smell in the kitchen area which we could not locate.
Séjour de 1 nuit en février 2024

8/10 Bien

Domonique

Voyage en famille avec de jeunes enfants, Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Owners were there they were awesome very convenient and quiet loved it.
Séjour de 2 nuits en janvier 2024

8/10 Bien

Alister, Melville

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Nice location and facilities. Bed a little on the hard side and the bathroom facilities were a little old fashioned but overall a nice place to stay
Séjour de 1 nuit en janvier 2024

8/10 Bien

James

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Clean, tidy, a confortable overnight stay.
Séjour de 1 nuit en décembre 2023

10/10 Excellent

Douglas

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Great Reception!
The lady that checked us in was wonderful Friendly and helpful and quick checkin. She gave us the New Zealand traditional milk gift and explained it. Great experience.
Séjour de 1 nuit en octobre 2023

4/10 Médiocre

anthony

Les points forts : Personnel et service
Pretty forgettable
Stayed for two nights, the checkin was excellent and the lady was helpful. The room was large and no steps to access. However, from 9pm until almost midnight on the Saturday loud music came through the walls, females could be heard screaming and laughing, with groups of them congregating outside my door. This was compounded by the fact the cars kept coming back and forth during the same period, making noise and the headlights shining through the room window, illuminating everything. Resultantly, I had only a few hours sleep and left very early the following morning. I doubt that I would stay again
Séjour de 1 nuit en septembre 2023

6/10 Satisfaisant

Sheryl

Voyage en couple
Les points faibles : Infrastructures et conditions de l’hébergement
Bedroom is downstairs and bathroom/living at entry level - very unusual. New carpet and vinyl. The rest is very dated - mould in the bathroom which could easily be removed. Double bed has 'roll together'. Heat pump worked well.
Séjour de 1 nuit en septembre 2023
Réponse de Alison le 17 sept. 2023
Thanks for your detailed review Sheryl, yes the vinyl and carpet in the room and all renovations take time especially as we are a reasonably priced motel. I dispute your statement that there is mould in the bathroom as we are very particular about that . You are also the first to say anything about the bed having roll back and did not say any of this in person.

10/10 Excellent

aditya

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Very quick amazing service
Séjour de 1 nuit en août 2023
Réponse de Alison le 17 sept. 2023
Many thanks for your lovely review

2/10 Horrible

Ema

Séjour de 1 nuit en août 2023
Réponse de Alison le 22 sept. 2023
Hi EmaI am sorry you gave us such a poor review having said to us that you had a lovely stay. You did not give any reasons so cant say much.

10/10 Excellent

Tere, Hamilton

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great service. Warm comfortable
Séjour de 3 nuits en juillet 2023
Réponse de Alison le 17 sept. 2023
Many thanks for your wonderful review, glad you enjoyed your stay.

8/10 Bien

Claudia

Séjour de 1 nuit en juin 2023

8/10 Bien

Kathryn

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Check-in was easy, the room was spacious and clean. Friendly welcoming staff. We enjoyed our stay.
Séjour de 1 nuit en avril 2023

10/10 Excellent

kazia

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
We had a short stay at Alton Lodge over the weekend - a family group using two studio rooms and a larger family room - and were delightfully surprised at the standard of the Lodge, given it's one of Whakatane's cheapest. The atmosphere is lovely and this aged motel has been lifted to a very high standard: everything is meticulously clean; the bed linens, pillows and towels are new and top hotel standard; the staff are super-lovely, very friendly and knowledgable, always happy to help; the pool was clean and kept at a lovely temperature - neither too hot nor cold, and without a strong chlorine smell; the beds are really comfortable and although we could see that this Lodge is aging, it didn't really matter when the highest standard of motel upkeep has been diligently applied. For the price this is easily the best motel we've ever stayed at; we'll be back!
Séjour de 1 nuit en février 2023

10/10 Excellent

Helen

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Lovely staff. Enjoyed a swim in the pool which is a real bonus.
Séjour de 3 nuits en février 2023

10/10 Excellent

Natalie

Séjour de 1 nuit en février 2023

10/10 Excellent

C L

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Happy Whakatane
Excellent value for money, extremely helpful owners. Near enough to town centre for brisk walk to the cafes and restaurants, (try the Comm!)
Séjour de 6 nuits en décembre 2022

6/10 Satisfaisant

Jag

Voyage en famille, Voyage d’affaires
Les points forts : Propreté et personnel et service
Les points faibles : Équipements
The air con not going then cant stop
Réponse de Alison le 19 déc. 2022
What a pity you did not ask us about the air con Jag, it could have been something as simple as the remote needing new batteries. You are the first to ever mention this hence it is not a fault with the air conditioner. They are also serviced regularly.

10/10 Excellent

Linda

Les points forts : Personnel et service, équipements, infrastructures et conditions de l’hébergement
Very friendly and helpful hosts
Séjour de 1 nuit en octobre 2022
Réponse de Alison le 22 déc. 2022
Many thanks Linda Glad you enjoyed your stay.

8/10 Bien

Richard

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
We enjoyed our stay. The staff were welcoming and friendly and the unit was clean, tidy, and comfortable. We did have a disturbed night one night with people talking outside till after 11:30. It would also be good to have information in the unit about local places to eat, things to do, and information such as checkout time, use of laundry, etc.
Séjour de 2 nuits en octobre 2022
Réponse de Alison le 23 oct. 2022
Many thanks for the review Richard and I am sorry about the noisy people. If we had known or heard them we would have asked them to be quiet. We also do have a book in the room under the sky box with all the restaurants and information about the motel regarding check in times. Again I wish you had checked with us and we would have shown you where it was. Glad you had a good stay overall.

10/10 Excellent

A

Séjour de 3 nuits en octobre 2022
Réponse de Alison le 22 déc. 2022
Many thanks A, glad you enjoyed your stay

10/10 Excellent

Michelle, Upper Hutt

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Clean and comfortable. Management were very nice, friendly and helpful. And there is a beautiful welcome dog!
Séjour de 1 nuit en septembre 2022
Réponse de Alison le 22 déc. 2022
Many thanks for your review Michelle, glad you enjoyed your stay and Zee - the motel dog. She is quite famous.

8/10 Bien

Ethan

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Was everything we needed for our short 2days as i was trail riding all weekend
Séjour de 2 nuits en septembre 2022
Réponse de Alison le 22 déc. 2022
Many thanks for your review Ethan, so glad you enjoyed your stay

4/10 Médiocre

Linda

Séjour de 4 nuits en septembre 2022
Réponse de Alison le 8 sept. 2022
I am not surprised by your review Linda, you were very rude to our cleaners and upset them, all because they wanted to do a service at 9.30 am in the morning. We asked you to come and speak to us about it which you did and you said it was all fine but obviously it wasn't because you just hammer us with an unfair review. I am quite relaxed if you never want to stay with us again.

8/10 Bien

STEVEN

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Friendly service and quite even though it is located on the main road.
Séjour de 1 nuit en août 2022
Réponse de Alison le 9 sept. 2022
Many thanks for your review Steven, glad you found it quiet and friendly

8/10 Bien

Julie

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Quiet, spacious room. I don't think my daughter would have liked the big dog if she were with me.
Séjour de 1 nuit en août 2022
Réponse de Alison le 9 sept. 2022
Many thanks for your review, I am sorry your daughter would not of liked Zee. She hardly moves these days but is big I admit.

10/10 Excellent

Erin

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Dated but nice and clean. Lovely staff
Séjour de 1 nuit en juillet 2022
Réponse de Alison le 22 déc. 2022
Many thanks for your review Erin, glad you enjoyed your stay.

10/10 Excellent

Lorraine

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Staff friendly and helpful, unit we stayed in was very clean and tidy.
Séjour de 2 nuits en avril 2022

10/10 Excellent

JAE DUCK

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en avril 2022
Réponse de Alison le 22 déc. 2022
Many thanks for your review Jae, so glad you enjoyed your stay.

10/10 Excellent

Fakalelu

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
We were overwhelmed by the friendly welcome and how we were served. I highly recommend this venue to anyone. Keep it up. Stay positive in doing great quality business in Aotearoa. Malo lahi.
Séjour de 1 nuit en avril 2022
Réponse de Alison le 14 avr. 2022
Many thanks for your review, it was a pleasure having you stay maybe next time stay longer!

8/10 Bien

Craig

Séjour de 1 nuit en avril 2022
Réponse de Alison le 22 déc. 2022
Many thanks for your review Craig

10/10 Excellent

Andrew

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Nice room, great service. If you're on a holiday in the Bay of Plenty and looking for a nice base for dy trips, this is ideal.
Séjour de 1 nuit en décembre 2021
Réponse de Alison le 22 déc. 2022
Many thanks Andrew, so glad you enjoyed your stay

10/10 Excellent

Paul

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great Motel, close to town but nice and quiet. The room is spacious and well set out. Our kids enjoyed the indoor pool.
Séjour de 1 nuit en décembre 2021
Réponse de Alison le 22 déc. 2022
Many thanks Paul, glad you enjoyed your stay

8/10 Bien

Wendy

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en novembre 2021
Réponse de Alison le 5 déc. 2021
Thank you for your review Wendy

10/10 Excellent

Sandra

Voyage en groupe
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Very helpful lady greeted us on arrival.
Séjour de 1 nuit en juillet 2021

8/10 Bien

Voyageur vérifié

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Very clean
Séjour de 1 nuit en juillet 2021
Réponse de Alison le 16 juil. 2021
Many thanks for your review

10/10 Excellent

Voyageur vérifié

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Fast, efficient check in. Lovely, friendly reception at check in. Arrived with two vehicles and we were easily accommodated. Was no problem to offer us one of their office staff, parks. Customer service is always a good first impression for me. Nice, clean, spacious studio unit with all the ammenities. It was a cold night but the heat pump warmed the room pretty fast. Clean, crisp linen. Would definitely recommend.
Séjour de 1 nuit en mai 2021
Réponse de Alison le 16 juil. 2021
Many thanks for your review, so glad you had a great stay.

8/10 Bien

Zoe

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Friendly, and very clean
Séjour de 2 nuits en mai 2021
Réponse de Alison le 16 juil. 2021
Many thanks for your review Zoe.

10/10 Excellent

Voyageur vérifié

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Excellent position with walking distance to town Easy entry and access Very comfortable beds
Séjour de 1 nuit en mai 2021

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Nice clean tidy room. Friendly staff and great value.
Séjour de 1 nuit en avril 2021

8/10 Bien

Voyageur vérifié

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Clean tidy and convenient
Séjour de 1 nuit en avril 2021

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
A friendly welcome and a clean and spacious room with everything I needed.
Séjour de 1 nuit en avril 2021
Réponse de Alison le 11 avr. 2021
So lovely to hear you had a good stay.

8/10 Bien

mccarron

Les points forts : Propreté, personnel et service, confort de la chambre
Solid Stay with Fantastic Service - Need Updating
Room #11 Probably the best Greeting ever from the very friendly lady. Room was large but somewhat dated ( no mixer taps and smelly old lino ) Very comfortable bed. WiFi fast fast and strong. Lovely biscuits and nice plunger coffee bag. We would deinitiely stay here again.
Séjour de 1 nuit en février 2021
Réponse de Alison le 11 avr. 2021
Glad you enjoyed my greeting and most of your stay. I dispute that we have smelly old lino, old yes but not smelly as we do a sniff test daily.

10/10 Excellent

Robert

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Good Motel
Comfortable, spotlessly clean room. Friendly management. Enjoyed the indoors pool. Short drive to town centre. Enjoyed our short stay.
Séjour de 1 nuit en février 2021
Réponse de Alison le 11 avr. 2021
Many thanks Robert. So glad you enjoyed your stay

10/10 Excellent

Voyageur vérifié

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Good location, away from the centre but walkable, nice property, a bit unique having two floors :) Very helpful staff, went over and above to return an item we left behind. Thanks very much
Séjour de 1 nuit en janvier 2021
Réponse de Alison le 16 févr. 2021
Many thanks for your review, yes the stairs can floor some people (excuse the pun) Glad you had a nice stay.

10/10 Excellent

Voyageur vérifié

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Excellent facility and host. All staff were friendly and helpful.
Séjour de 3 nuits en janvier 2021
Réponse de Alison le 9 févr. 2021
So glad you had a good stay. Many thanks

8/10 Bien

ColinRuss, Tauranga BOP New Zealand

Voyage en couple
Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
Tidy condition very clean but could do with a refurbish,friendly staff.
Séjour de 1 nuit en janvier 2021
Réponse de Alison le 9 févr. 2021
Many thanks for your review and yes the units are older but if they were refurbished they would cost more.

10/10 Excellent

Voyageur vérifié

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Ok
Séjour de 1 nuit en janvier 2021
Réponse de Alison le 26 janv. 2021
Many thanks for review

10/10 Excellent

Voyageur vérifié

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Management of the motel were most helpful and obliging
Séjour de 2 nuits en janvier 2021
Réponse de Alison le 10 janv. 2021
many thanks for your review, I am glad you found us helpful

10/10 Excellent

Elizabeth, Auckland

Voyage en famille
Les points forts : Propreté et personnel et service
The property was well maintained. It was close enough to walk into the main area, but far enough away from the noisemakers.
Séjour de 2 nuits en janvier 2021
Réponse de Alison le 10 janv. 2021
Many thanks for your review Elizabeth, so glad you had good stay