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Avis sur The Grand Atlantic Hotel

3 out of 5
The Grand Atlantic Hotel
Beach Road, Weston-super-Mare, England

Avis

8,2

Très bien

Note des voyageurs de 10 (Excellent), d’après 295 avis sur 707." "
Note des voyageurs de 8 (Bien), d’après 246 avis sur 707." "
Note des voyageurs de 6 (Satisfaisant), d’après 100 avis sur 707." "
Note des voyageurs de 4 (Médiocre), d’après 43 avis sur 707." "
Note des voyageurs de 2 (Horrible), d’après 23 avis sur 707." "

8,2/10

Propreté

8,8/10

Personnel et service

7,4/10

Équipements

7,2/10

Infrastructures et conditions de l’hébergement

7,4/10

Écoresponsabilité

Avis

4/10 Médiocre

Voyageur vérifié

Les points faibles : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Fawlty Towers
The title is saying is saying everything, a little bit expensive for a pretty soon ruin...

6/10 Satisfaisant

John

Voyage en famille
Les points forts : Propreté et personnel et service
Lift not working
Séjour de 1 nuit en mai 2024

6/10 Satisfaisant

Peter

Les points forts : Personnel et service
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
No lift out of order, reception very helpfully carried my luggage to my room located on floor 3 as I have spinal cancer. The condition of the room was not what I expected for the cost carpets where badly stained, paint work along with windows, skirting and door frame need repairing.Wardrobe base very dusty not been cleaned for a long time to say nothing about the shoddy pluming in the bathroom. Carpet on landing has trip hazards on each joint. Locks on doors incorrect
Séjour de 2 nuits en mai 2024

10/10 Excellent

Terence

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Staff very friendly and helpful hotel was excellent would recommend it to all
Séjour de 1 nuit en avril 2024
Réponse de Lisa le 15 mai 2024
Thank you for taking the time to review your recent stay with us.Kind Regards,Lisa

6/10 Satisfaisant

RICHARD

Voyage en couple
Les points faibles : Personnel et service et infrastructures et conditions de l’hébergement
needs updating especially the lift as it broke down on our last day & we had to climb 3 flights of stairs
Séjour de 2 nuits en avril 2024
Réponse de Lisa le 15 mai 2024
Thank you for reviewing your recent stay with us. Unfortauntely we had an emergency issue with the lift which needed a lift engineer to fix and sadly was not able to be fixed while you were staying with us.Kind Regards,Lisa

8/10 Bien

Roger

Voyage en couple
Les points forts : Propreté, personnel et service, équipements
Les points faibles : Infrastructures et conditions de l’hébergement
Everything was there that was expected and was very comfortable but have to bear in mind it’s a ageing building and could really benefit from a massive update. But for the price also was good value.
Séjour de 2 nuits en avril 2024
Réponse de Lisa le 14 avr. 2024
Thank you for your comments following your recent stay with us at The Grand Atlantic Hotel.Kind Regards,Lisa

6/10 Satisfaisant

Priscilla

Voyage d’affaires
Les points forts : Personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
It has a great view of the beach; however, the hotel itself was a bit run down; needs refurbishing.
Séjour de 1 nuit en avril 2024
Réponse de Lisa le 14 avr. 2024
Thank you for your feedback following your recent stay with us.Kind Regards,Lisa

8/10 Bien

Caroline

Voyage en couple
Les points forts : Propreté et équipements
My husband and i really enjoy coming to stay in this hotel! Stunning old building! Lovely atmosphere here every time, Rooms are always spotless and we always book a sea view! Which again is lovely because the views are amazing! This must be our fifth visit to this hotel...... and we're going to return again this summer, would definitely recommend this hotel.
Séjour de 2 nuits en avril 2024
Réponse de Lisa le 11 avr. 2024
Thank you for your amazing review. We are happy you enjoy staying at the hotel and can not wait to welcome you back.Kind Regards,Lisa

4/10 Médiocre

Emily

Les points forts : Personnel et service
Les points faibles : Équipements et infrastructures et conditions de l’hébergement
I stayed in a single room as that was the only one available short notice and it was pretty awful the floor boards were so creaky i felt like i was gonna fall through the floor and there was a massive at least an inch gap underneath my door. Speaking of the door the handle was completely broken and the lock was dodgy. I didn't feel safe in that room at all it certainly wasn’t worth the £100 i paid. go elsewhere
Séjour de 2 nuits en avril 2024
Réponse de Lisa le 14 avr. 2024
Thank you for taking the time to leave feedback on your most recent stay with us.Kind Regards,Lisa

8/10 Bien

Emily

Les points forts : Personnel et service
Séjour de 2 nuits en avril 2024
Réponse de Lisa le 11 avr. 2024
Thank you for your review following your recent stay at The Grand Atlantic Hotel.Kind Regards,Lisa

6/10 Satisfaisant

Michael

Voyage en famille
Les points forts : Personnel et service
Les points faibles : Équipements et infrastructures et conditions de l’hébergement
Torn curtain, room too hot radiator control valve broken, shabby room fittings.
Séjour de 2 nuits en avril 2024
Réponse de Lisa le 14 avr. 2024
Thank you for your feedback.Kind Regards,Lisa

10/10 Excellent

David

Voyage en couple
Loved our room with sea view
Séjour de 1 nuit en mars 2024
Réponse de Lisa le 4 avr. 2024
Thank you for your 5/5* review following your recent stay with us.Kind Regards,Lisa

8/10 Bien

Bob

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
The hotel is showing its age in places but it clean and quiet with excellent staff. It is conveniently located and has good parking. The staff are particularly good, polite and well turned out and the set meal options were very satisfactory.
Séjour de 2 nuits en mars 2024
Réponse de Lisa le 6 avr. 2024
Thank you for your review. The team will be happy to hear your positive comments.Kind Regards,Lisa

10/10 Excellent

Brent

Séjour de 3 nuits en mars 2024
Réponse de Lisa le 11 avr. 2024
Thank you for your 5* review following your recent stay with us.Kind Regards,Lisa

10/10 Excellent

Peter

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Lovely victorian building. However, the decor is looking a bit tired and dated in some areas
Séjour de 1 nuit en mars 2024
Réponse de Lisa le 4 avr. 2024
Thank you for your comments following your recent stay with us.Kind Regards,Lisa

2/10 Horrible

Paul

Voyage d’affaires
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
Normally ok but room was gross. Mould arpund windows, cracking in shower tiles, creaky floorboards and filthy carpet in room. Wont bd staukng again!!;
Séjour de 1 nuit en mars 2024
Réponse de Lisa le 4 avr. 2024
Thank you for your comments regarding your recent stay with us we will be taking them onboard.Kind Regards,Lisa

8/10 Bien

Stephen

Voyage en couple
Les points forts : Propreté et personnel et service
The view was nice food very good but not much choice
Séjour de 1 nuit en mars 2024
Réponse de Lisa le 6 mars 2024
Thank you for your comments following our stay with us at the Grand Atlantic Hotel.Kind Regards,Lisa

6/10 Satisfaisant

James

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
The staff was nice
Séjour de 1 nuit en février 2024
Réponse de Lisa le 6 mars 2024
Thank you for you lovely comment about the staff at the Grand Atlantic hotel.Kind Regards,Lisa

10/10 Excellent

Wendy

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Loved the seaview we had. It was a bay windowed room and had a panoramic view of the bay. Although buffet style the breakfast was good and plentiful and staff happy to help if items not available
Séjour de 2 nuits en février 2024
Réponse de Lisa le 6 mars 2024
We are very happy that you enjoyed your stay with us. Thank you for your review.Kind Regards,Lisa

8/10 Bien

Matthew

Séjour de 2 nuits en février 2024
Réponse de Lisa le 6 mars 2024
We appreciate you taking the time to review your most recent stay with us.Kind Regards,Lisa

8/10 Bien

Suzanne

Voyage en famille
Les points forts : Propreté, personnel et service, confort de la chambre
Family
Lift was out of order ,our room was 3rd floor but mum has mobility issues so with a little rejig we were on the 1st floor with a bonus of a sea view Negative was room 103 radiator would not turn down and it was a constant gushing noise otherwise a great stay Thanks
Séjour de 1 nuit en février 2024
Réponse de Lisa le 4 avr. 2024
Thank you for reviewing your stay with us.Kind Regards,Lisa

10/10 Excellent

Craig

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Brilliant!
Brilliant as always!
Séjour de 2 nuits en février 2024
Réponse de Lisa le 19 mars 2024
Thank you for taking the time and leaving us a lovely 10/10 review.Kind Regards,Lisa

2/10 Horrible

Andy

Voyage d’affaires
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Never again
Séjour de 1 nuit en février 2024
Réponse de Lisa le 6 mars 2024
Thank you for reviewing your stay.Kind Regards,Lisa

10/10 Excellent

Craig

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
For the price of the room, I cannot fault it. Bar prices were a bit steep, but taking advantage of the bar voucher at booking, made even that more managable. The self service breakfast was also really good.
Séjour de 1 nuit en février 2024
Réponse de Lisa le 17 févr. 2024
Thank you for your review and comments following your recent stay with us.Kind Regards,Lisa

8/10 Bien

Voyageur vérifié

Les points forts : Propreté, personnel et service, confort de la chambre
A grand old dame but showing her age a little
Pros: I booked a single but got a pretty big double room, so that was a lovely surprise. The room was warm, but temperature could be controlled as the stand alone heater was easily controlled. Bed was comfortable. Bath as well as shower. Cons: I could only find one socket to use to charge devices and access to that was rather restricted by the bed (the kettle one was even harder to access and so not counted in this review). Parking on site was charged extra, but I found free parking a few streets away. It was sad to see that the hotel had clearly been well decorated then allowed to deteriorate with very poor maintenance of chips in walls / paint etc - so many things looked bodged. My room had the creakiest floorboards I've ever come across, which I guess may not be something that can be fixed, but I felt sorry for anyone who might have been staying in the room below mine.
Séjour de 2 nuits en février 2024
Réponse de Lisa le 14 avr. 2024
Thank you for taking the time to review your stay with us. Your comments will be taken onboard.Kind Regards,Lisa

10/10 Excellent

Susan

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Would very highly and happily recommend!
An absolutely amazing and wonderful place to stay, big and spacious. Exceptional room and great welcome from reception. Ideal for visitors who want to get straight to the beach.
Séjour de 1 nuit en février 2024
Réponse de Lisa le 13 févr. 2024
Hi Susan, thank you for your kind comments about your most recent stay. We are glad you enjoyed it.Kind Regards,Lisa

10/10 Excellent

Michael

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The loved the room excellent service from Liam on the front desk very professional friendly and helpful and is a credit to the grand Atlantic and also other staff members breakfast was fantastic and the waiter was very nice.
Séjour de 2 nuits en février 2024
Réponse de Lisa le 13 févr. 2024
Thank you very much for your kind feedback. We will pass on the praise to Liam.Kind Regards,Lisa

8/10 Bien

cameron

Les points forts : Confort de la chambre
Les points faibles : Personnel et service et infrastructures et conditions de l’hébergement
Fading grandeur torn curtains worn carpet and poor service.
Séjour de 1 nuit en février 2024
Réponse de Lisa le 13 févr. 2024
Thank you for your review following your most recent stay with us at the grand atlantic hotel.Kind Regards,Lisa

8/10 Bien

Audrey

Les points forts : Propreté, personnel et service, équipements
The property is obviously old, but they have upgraded the rooms to ne comfortable & pleasant. We we're located at the front of the property facing the beautiful beach which the views we're amazing. We only had one issue, the windows are only single glazed and the weather was really windy, one of our windows was blowing the curtains inside so perhaps upgrading the windows would benefit as we ended up with heating on constantly, which if upgraded woukd perhaps help heating bill as is a very large hotel. The breakfast was enjoyable and very tasty with a large variety so i would recommend.
Séjour de 2 nuits en février 2024
Réponse de Lisa le 13 févr. 2024
Hi Audrey, Thank you for your comments and for taking the time to review your recent stay with us. Kind Regards,Lisa

6/10 Satisfaisant

Bob

Voyage en couple
Les points faibles : Équipements et infrastructures et conditions de l’hébergement
The paint was.comi g off the walls,soor jam looked like it had been broken into, wardrobe door scraps on the carpet, toilet door doesn't open fully as there're roilet roll behind it, the qhole hotel looks dated.
Réponse de Lisa le 13 févr. 2024
Thank you for taking the time to review your stay. Your comments will be taken onboard.Kind Regards,Lisa

8/10 Bien

James

Les points forts : Propreté et infrastructures et conditions de l’hébergement
It’s was a good location
Séjour de 1 nuit en février 2024
Réponse de Lisa le 17 févr. 2024
Thank your for your review.Kind Regards,Lisa

8/10 Bien

david

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
good
Séjour de 3 nuits en février 2024
Réponse de Lisa le 13 févr. 2024
Thank you for your 4* review.Kind Regards,Lisa

8/10 Bien

Paul

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Pleasant stay
Room fine cleanliness fine, bar a little expensive, my room was extremely hot. The hot water dribbles out of taps but nice pleasant staff and I would stay again.
Séjour de 1 nuit en février 2024
Réponse de Lisa le 8 févr. 2024
Thank you very much for your comments regarding your most recent stay with us.Kind Regards,Lisa

10/10 Excellent

Annette

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en février 2024
Réponse de Lisa le 8 févr. 2024
Thank you for your 10* review.Kind Regards,Lisa

6/10 Satisfaisant

Ian

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great staff
Séjour de 1 nuit en janvier 2024
Réponse de Lisa le 8 févr. 2024
Thank you for taking the time to review your recent stay with us.Kind Regards,Lisa

10/10 Excellent

Leigh

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Easy access to seafront and shops . Clean room and nice sea view. Would have been nice to have free parking.
Séjour de 1 nuit en janvier 2024
Réponse de Lisa le 29 janv. 2024
Thank you for your review and comments following your stay with us at the Grand Atlantic.Kind Regards,Lisa

10/10 Excellent

Donna

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en janvier 2024
Réponse de Lisa le 29 janv. 2024
Thank you for your 10/10 review.Kind Regards,Lisa

10/10 Excellent

Cara

Séjour de 1 nuit en janvier 2024
Réponse de Lisa le 29 janv. 2024
Thank you very much for your wonderful review.Kind Regards,Lisa

10/10 Excellent

john

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Superb
Great staff, great position for beach, pier and centre, lovely room with seaview, good breakfast we loved it
Séjour de 2 nuits en janvier 2024
Réponse de Lisa le 29 janv. 2024
Thank you for taking the time to review your most recent stay with us. We are glad you enjoyed all aspects of your stay.Kind Regards,Lisa

10/10 Excellent

Brian

Séjour de 7 nuits en septembre 2023
Réponse de Lisa le 29 janv. 2024
Thank you for your wonderful 10/10 review for the Grand Atlantic.Kind Regards,Lisa

8/10 Bien

Kimberley

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Decent size and when told about a maintenance issue, changed rooms and was polite
Séjour de 2 nuits en janvier 2024
Réponse de Lisa le 25 janv. 2024
Thank you very much for your comments following your recent stay with us.Kind Regards,Lisa

6/10 Satisfaisant

Sue

Les points forts : Propreté et personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
Overnight stay
Séjour de 1 nuit en janvier 2024
Réponse de Lisa le 29 janv. 2024
Thank you very much for your review.Kind Regards,Lisa

10/10 Excellent

Krisztina

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en janvier 2024
Réponse de Lisa le 29 janv. 2024
Thank you for your 10* review following your recent stay. We are glad you had a lovely time.Kind Regards,Lisa

6/10 Satisfaisant

Charanjit

Les points forts : Personnel et service
Séjour de 1 nuit en janvier 2024
Réponse de Lisa le 25 janv. 2024
Thank you for your 3* review.Kind Regards,Lisa

8/10 Bien

Anthony

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en janvier 2024
Réponse de Lisa le 25 janv. 2024
Thank you for your brilliant 8* review following your most recent stay with us.Kind Regards,Lisa

8/10 Bien

Paul

Les points forts : Propreté, personnel et service, confort de la chambre
Lovely location and very good service but the room (102) was decidedly jaded. I think other rooms have been upgraded.
Séjour de 1 nuit en janvier 2024
Réponse de Lisa le 25 janv. 2024
Thank you for your comments following your recent stay with us.Kind Regards,Lisa

10/10 Excellent

Rachel

Voyage en groupe
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Pleasant stay
Room was ready early. Lets us check in. Quick and helpful. We have stayed here before and not paid to park. They did charge £8 this time. Breakfast was great
Séjour de 1 nuit en janvier 2024
Réponse de Lisa le 25 janv. 2024
Thank you for your lovely review following your stay with us at The Grand Atlantic. Kind Regards,Lisa

8/10 Bien

George

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Good value
Nice place. Good value
Séjour de 1 nuit en janvier 2024
Réponse de Lisa le 20 janv. 2024
Thank you for you comments following your recent stay with us.Kind Regards,Lisa

6/10 Satisfaisant

Andrew

Voyage d’affaires
Les points forts : Personnel et service et confort de la chambre
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Cheap but tired and room not as clean as hoped!
Whilst this hotel was good value for money, the same can’t be said for the condition of the room. The windows were dirty with mould around the frames, the shower had black mould on the grout and the walls desperately needed decorating. Good bed though and main areas were nice.
Séjour de 1 nuit en janvier 2024
Réponse de Lisa le 25 janv. 2024
Thank you for your comments and review. We will take your comments onboard.Kind Regards,Lisa

10/10 Excellent

Jessica

Séjour de 2 nuits en janvier 2024
Réponse de Lisa le 15 janv. 2024
Thank you for your 10* review following your recent stay with us.Kind Regards,Lisa