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Avis sur Westford Regency Inn & Conference Center

3 out of 5
Westford Regency Inn & Conference Center
219 Littleton Rd, Westford, MA

Avis

8,0

Très bien

Note des voyageurs de 10 (Excellent), d’après 402 avis sur 1005." "
Note des voyageurs de 8 (Bien), d’après 352 avis sur 1005." "
Note des voyageurs de 6 (Satisfaisant), d’après 138 avis sur 1005." "
Note des voyageurs de 4 (Médiocre), d’après 71 avis sur 1005." "
Note des voyageurs de 2 (Horrible), d’après 42 avis sur 1005." "

8,6/10

Propreté

8,6/10

Personnel et service

7,4/10

Équipements

8,0/10

Infrastructures et conditions de l’hébergement

7,6/10

Écoresponsabilité

Avis

10/10 Excellent

Alexandra

Séjour de 1 nuit en septembre 2023
Réponse de Sandra Front Office Manager le 3 oct. 2023
Thank you

8/10 Bien

Marylene

Séjour de 1 nuit en septembre 2023
Réponse de Sandra Front Office Manager le 17 sept. 2023
Dear Valued Guest,Thank you for taking the time to fill out our online survey. Guest feedback assists us in evaluating our performance and allows us to take corrective action when necessary. All comments and or suggestions will be shared with all department Managers. Thank You,Westford Regency Management team.

4/10 Médiocre

Jean-Vincent

Les points forts : Confort de la chambre
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en juillet 2023
Réponse de Laura C le 8 août 2023
Thank you for your review!

4/10 Médiocre

Nicolas

Voyage d’affaires
Les points forts : Propreté et confort de la chambre
Les points faibles : Personnel et service
Séjour de 1 nuit en mai 2023
Réponse de Laura C le 20 juin 2023
Thank you for your review Nicolas, we appreciate your feedback.

8/10 Bien

Voyageur vérifié

Voyage d’affaires, Voyage en couple
Les points forts : Personnel et service et équipements
L’établissement et les chambres semblent avoir besoin d’un rafraîchissement de style un peu. Mais c’est très paisible. Notre chambre était très grande et le lit confortable. Nous avons eu un déjeuner tout chaud directement dans la chambre, à l’heure qu’on l’avait commandé. C’était très apprécié.
Séjour de 1 nuit en octobre 2019
Réponse de Tanya M. Hill le 16 oct. 2019
Thank you for your feedback! We value your opinion. We are currently renovating our guest rooms. We hope that you visit us again in the future.

4/10 Médiocre

Julien

Les points forts : Propreté et infrastructures et conditions de l’hébergement
Sur 3 nuits de séjour, la chambre n'a pas faite le dernier jour. Une partie des chambre se trouve derrière une voie rapide qui émet une nuisance sonore en permanence. Je précise que nous avions séjourné dans cet hôtel en 2008 et tout s'était bien passé : chambre dans une partie calme de l'hôtel.
Séjour de 3 nuits en juin 2019
Réponse de Tessa le 21 juin 2019
Thank you for sharing your feedback!

10/10 Excellent

Marion

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Parfait !
Hôtel situé à proximité de Boston mais tout à fait faisable en voiture (environ 40 minutes de voiture). L'hôtel est très propre et très confortable.
Séjour de 2 nuits en octobre 2017

8/10 Bien

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre

10/10 Excellent

Paresh

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Good property
Séjour de 1 nuit en mai 2024

10/10 Excellent

Corinne

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Mary was super helpful when our reservation was cancelled. She found a way to accommodate my parents even though the hotel was booked up.
Séjour de 5 nuits en mai 2024
Réponse de Sandra Diaz le 21 mai 2024
Good evening,We are glad everything worked out for you. Hope to see you again.

8/10 Bien

JACLYN

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mai 2024
Réponse de Sandra Front Office Manager le 21 mai 2024
Dear Valued Guest,Thank you for taking the time to fill out our online survey. Guest feedback assists us in evaluating our performance and allows us to take corrective action when necessary. All comments and or suggestions will be shared with all department Managers. Thank You,Westford Regency Management team.

4/10 Médiocre

Chuck

Séjour de 1 nuit en février 2024
Réponse de Sandra Front Office Manager le 21 mai 2024
Dear Valued Guest,Thank you for taking the time to fill out our online survey. Guest feedback assists us in evaluating our performance and allows us to take corrective action when necessary. All comments and or suggestions will be shared with all department Managers. Thank You,Westford Regency Management team.

2/10 Horrible

Judith

I booked through Expedia and when I arrived hotel had no reservation or room for me so I did not stay. Yet Expedia still took money from my account and their customer service is so dismal I have not been able to reach anyone Just continual phone loops
Séjour de 1 nuit en mai 2024
Réponse de Sandra Diaz le 11 mai 2024
Good Evening,We would like to apologize for the inconveniences you experienced, I would like to help you in getting your refund. Please send me an email at sdiaz@westfordregency.com with your contact info.

8/10 Bien

Tiana

Les points forts : Personnel et service
Room was outdated
Séjour de 1 nuit en mai 2024
Réponse de Sandra le 18 mai 2024
Good Afternoon,Thank you for filling out our survey. We appreciate your time.

8/10 Bien

Pam

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mai 2024
Réponse de Sandra Diaz le 7 mai 2024
Good Evening,Thank you taking your time out to complete our survey.

6/10 Satisfaisant

Michael, Ridgefield

Voyage en famille
Highway noise, dated features, noisy guests
Séjour de 1 nuit en mai 2024
Réponse de Sandra le 6 mai 2024
Dear Valued Guest, Thank you for taking the time to fill out our online survey. Guest feedback assists us in evaluating our performance and allows us to take corrective action when necessary. All comments and or suggestions will be shared with all department Managers. Thank You, Westford Regency Management team.

2/10 Horrible

Angel

Voyage d’affaires
Les points forts : Propreté et personnel et service
GOOD: Kind helpful front desk staff over the phone. BAD: 1. We were initially given the wrong key. 2. Then we were given an occupied room until finally switched to the correct room…And we were offered no compensation or anything for the mistakes. 3. But the WORST was the unbearable NOISE level, between the highway noise, loud basketball players in the halls until late, and thin walls through which you could hear toilets in the middle of the night! Our child had an important early performance the following morning. 4. The coffee maker water receptacle was rusted, which flakes of the material coming off when scraped—rendering it unusable to us. We will NOT be staying at the Westford again!
Séjour de 1 nuit en mai 2024
Réponse de Sandra le 6 mai 2024
Dear Valued Guest, Thank you for taking the time to fill out our online survey. Guest feedback assists us in evaluating our performance and allows us to take corrective action when necessary. All comments and or suggestions will be shared with all department Managers. Thank You, Westford Regency Management team.

8/10 Bien

Kenneth, Kanata

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Not what we expected in a good way
Séjour de 1 nuit en avril 2024
Réponse de Sandra le 23 avr. 2024
Good Morning,Thank you for your feedback and time,

6/10 Satisfaisant

Dianne

The fire alarm was an unpleasant addition to my stay. Otherwise it was an acceptable, budget priced room. I would stay again.
Séjour de 1 nuit en avril 2024
Réponse de Sandra Front Office Manager le 18 avr. 2024
Dear Valued Guest,Thank you for taking the time to fill out our online survey. Guest feedback assists us in evaluating our performance and allows us to take corrective action when necessary. All comments and or suggestions will be shared with all department Managers. Thank You,Westford Regency Management team.

8/10 Bien

Jamie

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Very nice place to stay for the money. Unfortunately, we really were looking forward to using the indoor pool, but it was under renovation. Didn't like the fact that it should of stated that prior to booking... very misleading. My niece was very upset and we probably would of stayed elsewhere just to get a indoor pool.
Séjour de 1 nuit en avril 2024
Réponse de Sandra Front Office Manager le 18 avr. 2024
Dear Valued Guest,Thank you for taking the time to fill out our online survey. Guest feedback assists us in evaluating our performance and allows us to take corrective action when necessary. All comments and or suggestions will be shared with all department Managers. Thank You,Westford Regency Management team.

2/10 Horrible

Caleb

Séjour de 1 nuit en avril 2024
Réponse de Sandra le 6 mai 2024
Dear Valued Guest, Thank you for taking the time to fill out our online survey. Guest feedback assists us in evaluating our performance and allows us to take corrective action when necessary. All comments and or suggestions will be shared with all department Managers. Thank You, Westford Regency Management team.

8/10 Bien

Nancy

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Loud near highway, tv only had 5 stations. In the morning the desk lady never said hello or asked how my night was, no social skills. Gentlemen who checked me in Friday was so kind and friendly.
Séjour de 2 nuits en avril 2024
Réponse de Sandra Front Office Manager le 18 avr. 2024
Dear Valued Guest,Thank you for taking the time to fill out our online survey. Guest feedback assists us in evaluating our performance and allows us to take corrective action when necessary. All comments and or suggestions will be shared with all department Managers. Thank You,Westford Regency Management team.

10/10 Excellent

Kiara

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Perfect for those who need to attend an event at Mills work!
Séjour de 1 nuit en avril 2024
Réponse de Sandra Front Office Manager le 8 avr. 2024
Good morning, Thank you for your taking the time to fill out our survey.

10/10 Excellent

Brian

Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
The property was clean and quiet.
Séjour de 1 nuit en mars 2024
Réponse de Sandra le 31 mars 2024
Happy EasterThank you for taking your time out to take our survey. Hope to see you again !

8/10 Bien

Barbara

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Overall the stay was good. My biggest issue with the property was the rear/pool entrance that the check in staff suggested we use. At first it was hard to find. The door is in a hidden alcove on a raised brick patio. The big issue was that the outside light was burned out so it was very dark getting to the door at night. I did not mention it to the staff on our first night there, but did on our second night. However, the light was still out on our third night there. To me it was a safety issue and I would not have felt comfortable using that entrance had I been alone.
Séjour de 3 nuits en mars 2024
Réponse de Sandra Front Office Manager le 26 mars 2024
Dear Valued Guest,Thank you for taking the time to fill out our online survey. Guest feedback assists us in evaluating our performance and allows us to take corrective action when necessary. All comments and or suggestions will be shared with all department Managers. Thank You,Westford Regency Management team.

6/10 Satisfaisant

Liana

Les points forts : Propreté
Séjour de 2 nuits en mars 2024
Réponse de Sandra Front Office Manager le 26 mars 2024
Good Morning,Thank you for taking the time to fill out our survey.Hope you have a great day.

10/10 Excellent

Karen, Plymouth

Voyage en famille
Les points forts : Propreté, personnel et service, équipements
Les points faibles : Infrastructures et conditions de l’hébergement
Was a good hotel, would stay again. I don’t understand why hotels don’t have “hooks” in the bathrooms to hang towels. We had 3 people in this room. There was 1 hook on the back of the bathroom door. Where are we supposed to hang our towels to dry and reuse. I’m fine with not getting housekeeping each day, or new towels each day, BUT at least give us hooks to hang our towels. Not even a hook to hang the hand towel next to the sink. So, we’re hanging our towels over our suitcases, on the back of the chair so they can dry!!!! Also, they use regular metal keys, no swipe type-coded locks. So, when we parked in the back of the hotel near our car, that door is not locked and didn’t feel safe, because they use regular metal type key in a key hole lock for the rooms. There was a push, number code type box, but we were told at the front desk that they don’t use it and the door is unlocked. This did not feel safe.
Séjour de 3 nuits en mars 2024
Réponse de Sandra le 19 mars 2024
Good Morning,Thank you for taking your time to provide your feedback. I will forward all suggestions and comments to the General Manager. and staff.

10/10 Excellent

Terry

Voyage en famille avec de jeunes enfants
Les points forts : Personnel et service
Les points faibles : Équipements
Beautiful place espevially from the outside and the lobby. Great breakfast although not included with the hotel. This is not clear on the website. Check in and check out was fast and easy. Batgroom was ckean and huge. Beds were comfortable. Just two negatives...The hotel is dated and rooms had really dirty old carpet. We enjoyed our short stay
Séjour de 1 nuit en mars 2024
Réponse de Sandra le 19 mars 2024
Good Morning,Thank you for your time and feedback.

10/10 Excellent

Pablo, Rockport

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Nice quiet and clean room
Séjour de 1 nuit en mars 2024
Réponse de Sandra Front Office Manager le 17 mars 2024
Good morning,Thank you for your feedback.

4/10 Médiocre

Florence

Voyage en famille avec de jeunes enfants
Les points faibles : Personnel et service, équipements, infrastructures et conditions de l’hébergement
The quality of the restaurant food was poor. We ordered Margharita pizza and it came out without sauce? Quality of the food overall was ppor and restaurant was very cold.
Séjour de 1 nuit en mars 2024
Réponse de Sandra Front Office Manager le 3 mars 2024
Dear Valued Guest,Thank you for taking the time to fill out our online survey. Guest feedback assists us in evaluating our performance and allows us to take corrective action when necessary. All comments and or suggestions will be shared with all department Managers. Thank You,Westford Regency Management team.

2/10 Horrible

MARIA

Les points forts : Propreté
Les points faibles : Personnel et service, équipements, infrastructures et conditions de l’hébergement
The room I was given was NOT the room shown on the website. It had not had any updates in what kooked like 30 years. The TV got exactly 3 channels of infomercials, the ceiling had a cracked crumbling water stain close to 2 feet in length and the wallpaper was peeling and taped or even stapled in multiple areas. In fainess, it was clean and on the second night I was offered the option to change rooms but at that point all i was going to do was go to sleep and leave as early as possible so declined.
Réponse de Sandra Front Office Manager le 13 févr. 2024
Dear Valued Guest,Thank you for taking the time to fill out our online survey. Guest feedback assists us in evaluating our performance and allows us to take corrective action when necessary. All comments and or suggestions will be shared with all department Managers. Thank You,Westford Regency Management team.

10/10 Excellent

Anne

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Staff was superb
Séjour de 1 nuit en février 2024
Réponse de Sandra Diaz le 7 févr. 2024
Good Morning,Thank you for being a valued guest with us. We appreciate your time and feedback.

6/10 Satisfaisant

susan

Les points forts : Personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
Séjour de 1 nuit en janvier 2024
Réponse de Sandra Diaz le 7 févr. 2024
Good Morning,Thank you for staying with us and appreciate your time and feedback.

10/10 Excellent

Rosalind

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
It was convenient and the staff was great. Nice hotel
Séjour de 1 nuit en janvier 2024
Réponse de Sandra Front Office Manager le 26 janv. 2024
Dear Valued Guest,Thank you for taking the time to fill out our online survey. Guest feedback assists us in evaluating our performance and allows us to take corrective action when necessary. All comments and or suggestions will be shared with all department Managers. Thank You,Westford Regency Management team.

8/10 Bien

Elizabeth

The hotel lobby and room were very clean and well kept. My 4 versus 5 rating had to do with the closed restaurant. I was told it’d be open for breakfast, but it wasn’t. I was referred to nearby Paul’s Diner, which was excellent.
Séjour de 1 nuit en janvier 2024
Réponse de Sandra Front Office Manager le 26 janv. 2024
Dear Valued Guest,Thank you for taking the time to fill out our online survey. Guest feedback assists us in evaluating our performance and allows us to take corrective action when necessary. All comments and or suggestions will be shared with all department Managers. Thank You,Westford Regency Management team.

10/10 Excellent

Marianne

Les points forts : Équipements
Nice & quiet. Lots of dining places to eat!
Séjour de 1 nuit en janvier 2024
Réponse de Sandra le 23 janv. 2024
Good Afternoon,Thank you for taking the time to respond to our survey, We appreciate your time and business.

10/10 Excellent

Jeanmarie

Voyage en groupe
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en janvier 2024
Réponse de Sandra le 23 janv. 2024
Thank you for taking the time out in completing our survey. We appreciate your time and business.

8/10 Bien

David

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
I stayed here with my GF as a short getaway and for the great Sunday Brunch. The property is clean. I like the colonial outside theme. My only feedback is that inside of the property is dated. Overall it’s a decent facility, but could use a significant makeover to modernize the insides.
Séjour de 1 nuit en janvier 2024
Réponse de Sandra Front Office Manager le 22 janv. 2024
Dear Valued Guest,Thank you for taking the time to fill out our online survey. Guest feedback assists us in evaluating our performance and allows us to take corrective action when necessary. All comments and or suggestions will be shared with all department Managers. Thank You,Westford Regency Management team.

10/10 Excellent

Leanne

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en janvier 2024
Réponse de Sandra le 23 janv. 2024
Good Afternoon,Thank you for time and business.

2/10 Horrible

Catherine

Séjour de 1 nuit en janvier 2024
Réponse de Sandra Front Office Manager le 22 janv. 2024
Dear Valued Guest,Thank you for taking the time to fill out our online survey. Guest feedback assists us in evaluating our performance and allows us to take corrective action when necessary. All comments and or suggestions will be shared with all department Managers. Thank You,Westford Regency Management team.

10/10 Excellent

Maureen

Séjour de 1 nuit en janvier 2024
Réponse de Sandra Front Office Manager le 22 janv. 2024
Dear Valued Guest,Thank you for taking the time to fill out our online survey. Guest feedback assists us in evaluating our performance and allows us to take corrective action when necessary. All comments and or suggestions will be shared with all department Managers. Thank You,Westford Regency Management team.

10/10 Excellent

Jackie

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en janvier 2024
Réponse de Sandra Front Office Manager le 22 janv. 2024
Dear Valued Guest,Thank you for taking the time to fill out our online survey. Guest feedback assists us in evaluating our performance and allows us to take corrective action when necessary. All comments and or suggestions will be shared with all department Managers. Thank You,Westford Regency Management team.

8/10 Bien

Anthony

Les points forts : Propreté et personnel et service
Séjour de 1 nuit en janvier 2024
Réponse de Sandra Front Office Manager le 22 janv. 2024
Dear Valued Guest,Thank you for taking the time to fill out our online survey. Guest feedback assists us in evaluating our performance and allows us to take corrective action when necessary. All comments and or suggestions will be shared with all department Managers. Thank You,Westford Regency Management team.

10/10 Excellent

Ellen

Voyage en couple
Les points forts : Propreté, personnel et service, équipements
Séjour de 1 nuit en janvier 2024
Réponse de Sandra Front Office Manager le 22 janv. 2024
Dear Valued Guest,Thank you for taking the time to fill out our online survey. Guest feedback assists us in evaluating our performance and allows us to take corrective action when necessary. All comments and or suggestions will be shared with all department Managers. Thank You,Westford Regency Management team.

4/10 Médiocre

Christopher

Voyage en couple
Les points faibles : Équipements et infrastructures et conditions de l’hébergement
We ckecked in and left in an hour, we felt awkward and did even sit on the bed, no dining when you need it no breakfast no room service, guides were down on the tv, pool was under renovations along with the hot tub. Will never go back.
Séjour de 2 nuits en janvier 2024
Réponse de Sandra Front Office Manager le 13 janv. 2024
Dear Valued Guest,Thank you for taking the time to fill out our online survey. Guest feedback assists us in evaluating our performance and allows us to take corrective action when necessary. All comments and or suggestions will be shared with all department Managers. Thank You,Westford Regency Management team.

8/10 Bien

Rebecca

Voyage en famille, Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Continental breakfast could be better. Plenty of parking but could be a bit closer to front door. Clean Staff very pleasant
Séjour de 2 nuits en janvier 2024
Réponse de Sandra Front Office Manager le 13 janv. 2024
Dear Valued Guest,Thank you for taking the time to fill out our online survey. Guest feedback assists us in evaluating our performance and allows us to take corrective action when necessary. All comments and or suggestions will be shared with all department Managers. Thank You,Westford Regency Management team.

10/10 Excellent

richard

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en janvier 2024
Réponse de Sandra Front Office Manager le 8 janv. 2024
Dear Valued Guest,Thank you for taking the time to fill out our online survey. Guest feedback assists us in evaluating our performance and allows us to take corrective action when necessary. All comments and or suggestions will be shared with all department Managers. Thank You,Westford Regency Management team.

10/10 Excellent

Hayden

Réponse de Sandra Front Office Manager le 26 janv. 2024
Dear Valued Guest,Thank you for taking the time to fill out our online survey. Guest feedback assists us in evaluating our performance and allows us to take corrective action when necessary. All comments and or suggestions will be shared with all department Managers. Thank You,Westford Regency Management team.

8/10 Bien

Chad

Séjour de 1 nuit en décembre 2023
Réponse de Sandra Front Office Manager le 2 févr. 2024
Good morning,We appreciate your time in filling out our survey. We hope you visit us again soon.

10/10 Excellent

Oksana

Voyage en famille
Les points forts : Propreté et personnel et service
We checked in after 2 am due to holiday traffic / road closures. The gentleman at the front desk was very helpful and welcoming. We had a great stay.
Séjour de 1 nuit en décembre 2023
Réponse de Sandra Front Office Manager le 2 janv. 2024
Dear Valued Guest,Thank you for taking the time to fill out our online survey. Guest feedback assists us in evaluating our performance and allows us to take corrective action when necessary. All comments and or suggestions will be shared with all department Managers. Thank You,Westford Regency Management team.