Avis sur Embassy Suites by Hilton West Palm Beach Central
Embassy Suites by Hilton West Palm Beach Central
1601 Belvedere Road, West Palm Beach, FL
Avis
8,4
Très bien
8,6/10
Propreté
8,8/10
Personnel et service
8,2/10
Équipements
8,2/10
Infrastructures et conditions de l’hébergement
8,2/10
Écoresponsabilité
Avis
Voyage en famille
28 mai 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en mai 2023
Réponse de Customer Service le 28 mai 2023
Thank you for taking the time to leave us a 8/10 rating, Sandra!We're thrilled to know we've left you with a wonderful impression. We're looking forward to hosting you again so we can share an even better experience with you at Embassy Suites by Hilton West Palm Beach Central.
10/10 Excellent
jean eric
23 janv. 2022
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Hotel
jean eric
Séjour de 2 nuits en janvier 2022
Réponse de Customer Service le 23 janv. 2022
Merci de nous avoir laissé cette merveilleuse critique, jean!
Nous sommes ravis que votre séjour à Embassy Suites by Hilton West Palm Beach Central ait été si agréable ! C'est également formidable d'apprendre que vous avez profité de notre emplacement idéal au cœur de la ville. Nous nous efforçons d'offrir à nos clients uniquement les expériences les plus mémorables et vos éloges nous permettent de savoir que nous réussissons. Nous sommes impatients de vous accueillir à nouveau bientôt pour une autre expérience fabuleuse!
8/10 Bien
Jacques
12 févr. 2020
Les points forts : Propreté, personnel et service, confort de la chambre
Les points faibles : Infrastructures et conditions de l’hébergement
Besoin d'un rafraîchissement
Jacques
Séjour de 5 nuits en février 2020
Réponse de tim le 14 févr. 2020
Hello Jacques,
Thank you for your review of the Embassy Suites West Palm Beach. We are glad that you enjoyed your stay with us. We look forward to seeing you again.
8/10 Bien
Jeremy
12 déc. 2019
Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Jeremy
Séjour de 1 nuit en novembre 2019
Réponse de Tim le 16 déc. 2019
Hello Jeremy,
Thank you for your review of the Embassy Suites West Palm Beach. We're glad that you enjoyed our hotel and we hope you will consider us if your travels bring you back to the area.
6/10 Satisfaisant
Voyageur vérifié
Voyage en couple
21 oct. 2019
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Voyageur vérifié
Séjour de 1 nuit en octobre 2019
Réponse de Tim le 21 oct. 2019
Hello,
We are glad that you found our hotel to be very clean. I'm sorry that you did not enjoy our large pool outside. We have one of the largest pools in the area for our guests.
6/10 Satisfaisant
Voyageur vérifié
Voyage en famille
22 sept. 2019
Les points forts : Propreté, personnel et service, équipements
Voyageur vérifié
Séjour de 1 nuit en septembre 2019
Réponse de Tim le 23 sept. 2019
Thank you for your feedback. We are glad that you enjoyed our complimentary breakfast buffet that we offer.
6/10 Satisfaisant
PASCAL
25 août 2019
Les points forts : Propreté et personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement et confort de la chambre
PASCAL
Séjour de 1 nuit en août 2019
Réponse de Tim le 26 août 2019
Hello Pascal,
Thanks for your feedback on your recent stay. Please come back and stay again.
10/10 Excellent
Voyageur vérifié
31 juil. 2019
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Bon séjour
Voyageur vérifié
Séjour de 1 nuit en juillet 2019
Réponse de tim le 7 août 2019
Thanks for your feedback on the Embassy Suites West Palm Beach. We are glad you enjoyed your stay with us.
2/10 Horrible
Jennifer
27 mai 2024
Les points faibles : Propreté et personnel et service
Jennifer
Séjour de 2 nuits en mai 2024
10/10 Excellent
chris
19 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
chris
Séjour de 1 nuit en mai 2024
Réponse de Customer Service le 19 mai 2024
Chris, thank you for your wonderful feedback on Embassy Suites by Hilton West Palm Beach Central! The team is thrilled you enjoyed your suite with a balcony and the complimentary drinks at the bar. We look forward to welcoming you back on your next visit to West Palm Beach.
4/10 Médiocre
Sarah
18 mai 2024
Les points faibles : Propreté
Sarah
Séjour de 2 nuits en mars 2024
Réponse de Customer Service le 19 mai 2024
We appreciate you sharing your concerns with us, Sarah.We regret to hear that you were dissatisfied with your recent visit. We hope you'll give us another opportunity to provide you with the quality service in which we pride ourselves.
10/10 Excellent
Michele
12 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Michele
Séjour de 2 nuits en mai 2024
Réponse de Customer Service le 14 mai 2024
Michele, we're delighted to hear you had a great experience at the Embassy Suites by Hilton West Palm Beach Central. Your positive rating is much appreciated! We hope you'll visit us again in the future.
10/10 Excellent
Yanaisy
Voyage en famille
12 mai 2024
Yanaisy
Séjour de 1 nuit en mai 2024
Réponse de Customer Service le 12 mai 2024
Yanaisy, gracias por tus encantadores comentarios. En Embassy Suites by Hilton West Palm Beach Central, estamos encantados de saber que los miembros de nuestro equipo le dejaron una impresión tan positiva. Esperamos su próxima visita.
8/10 Bien
Joanne
Voyage en couple
11 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Joanne
Séjour de 2 nuits en mai 2024
Réponse de Customer Service le 11 mai 2024
Joanne, it's great to hear you enjoyed your repeat visit to Embassy Suites by Hilton West Palm Beach Central, including our complimentary breakfast and evening reception. We appreciate your feedback about the lobby lighting and room décor - we're continuously striving for improvement. We're glad you found your accommodation clean and comfy, which is our main priority. Hope to have the pleasure of welcoming you back soon.
10/10 Excellent
David
11 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
David
Séjour de 1 nuit en mai 2024
Réponse de Customer Service le 11 mai 2024
David, thank you for sharing such a lovely review about your experience at Embassy Suites by Hilton West Palm Beach Central. It's wonderful to hear that our property impressed you and you found your room enjoyable. Your compliments about our team members' performance are greatly appreciated. We hope to welcome you back for another fabulous stay soon!
2/10 Horrible
Debra Lynn
Voyage en couple
8 mai 2024
Les points forts : Propreté
Les points faibles : Personnel et service
Debra Lynn
Séjour de 3 nuits en mai 2024
Réponse de Customer Service le 10 mai 2024
Debra, it's regrettable to hear about your recent experience. While periodic safety checks like fire drills are a routine part of our ongoing commitment to guest security, we understand the inconvenience caused. It's concerning to know that advance communication didn't reach all our guests, and this matter will be looked into. We also empathize with the discomfort you experienced due to the alarm sounds. In the future, we assure you we'll strive for better communication and guest experience. Your feedback is an invaluable part of this process. Thank you.
10/10 Excellent
Cindi
Voyage en famille
5 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Cindi
Séjour de 4 nuits en mai 2024
Réponse de Customer Service le 5 mai 2024
Cindi, it's wonderful to hear how accommodating our team members were during your stay at the Embassy Suites by Hilton West Palm Beach Central. We'll be sure to commend Ricky for his terrific efforts in making your experience enjoyable. We can't wait to welcome you back.
8/10 Bien
Walter
4 mai 2024
Les points forts : Propreté, personnel et service, équipements
Walter
Séjour de 3 nuits en avril 2024
Réponse de Customer Service le 5 mai 2024
Walter, it sounds like your stay at the Embassy Suites by Hilton West Palm Beach Central was peaceful and accommodating. We're delighted you found our location convenient and our king suite comfortable. Recognizing Shamika's efforts is encouraging, we'll make sure she receives your compliments. Your continued preference for our Suites is much appreciated and we eagerly await to serve your hotel-travel needs in the future.
10/10 Excellent
Andrea
29 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Andrea
Séjour de 2 nuits en avril 2024
Réponse de Customer Service le 1 mai 2024
Andrea, thank you for choosing Embassy Suites by Hilton West Palm Beach Central. We are thrilled that your stay met your expectations. We hope to serve you again soon. Safe travels!
10/10 Excellent
Philip
Voyage en famille, Voyage en groupe
29 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Philip
Séjour de 2 nuits en avril 2024
Réponse de Customer Service le 29 avr. 2024
Philip, it's delightful to know you found Embassy Suites by Hilton West Palm Beach Central to be fitting for your stay. We truly appreciate your succinct yet positive feedback and eagerly anticipate welcoming you back in the future.
10/10 Excellent
Jessica Denise
Voyage en famille
28 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Jessica Denise
Séjour de 4 nuits en avril 2024
Réponse de Customer Service le 29 avr. 2024
Jessica, thank you for your glowing review of Embassy Suites by Hilton West Palm Beach Central. We are delighted you found our team members helpful and you enjoyed our top-notch amenities. We look forward to welcoming you back on your future trips.
8/10 Bien
G
28 avr. 2024
G
Séjour de 1 nuit en avril 2024
Réponse de Customer Service le 29 avr. 2024
G, thank you for choosing Embassy Suites by Hilton West Palm Beach Central for your stay. We're grateful for the rating. Anytime you're back in the area, we'd be thrilled to host you again. Thanks again for your feedback!
2/10 Horrible
Keith
12 avr. 2024
Keith
Séjour de 1 nuit en avril 2024
Réponse de Customer Service le 2 mai 2024
We appreciate you taking the time to share your feedback, Keith.We're disappointed your time with us was less than ideal. It's unfortunate our services didn't meet your expectations. We hope you give us another chance to share a more positive experience with you soon.
2/10 Horrible
Warren
Voyage en couple
6 avr. 2024
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Warren
Séjour de 6 nuits en mars 2024
Réponse de Customer Service le 8 avr. 2024
Warren, we appreciate your feedback and are truly sorry for the inconveniences you faced during your stay, especially concerning the cleanliness timely response and availability of amenities. Additionally, we understand that the presence of our front desk team members was not up to expectations. We'll certainly look into these matters, as it’s key for us to deliver flawless experiences. Thank you once again as your input is valuable to improving our service dynamics.
10/10 Excellent
George
Voyage en couple
5 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
George
Séjour de 1 nuit en avril 2024
Réponse de Customer Service le 5 avr. 2024
George, it's wonderful to hear that your experience at Embassy Suites by Hilton West Palm Beach Central has been noteworthy. We're delighted you appreciated the complimentary beverages and our friendly team members. We eagerly look forward to welcoming you back in the future!
10/10 Excellent
Amanda
5 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Amanda
Séjour de 1 nuit en avril 2024
Réponse de Customer Service le 6 avr. 2024
Amanda, thank you so much for your 5-star review. We are thrilled to know you enjoyed your stay at the Embassy Suites by Hilton West Palm Beach Central. It's great to see that we were able to meet your expectations and deliver a positive experience. We can't wait to welcome you back in the future!
10/10 Excellent
Ismail, Boston
Voyage en couple
31 mars 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Ismail
Séjour de 1 nuit en mars 2024
Réponse de Customer Service le 31 mars 2024
Ismail, it's wonderful to hear that you enjoyed your time at Embassy Suites by Hilton West Palm Beach Central. We thank you for choosing our hotel for your stay and we look forward to welcoming you back in the future.
8/10 Bien
Cassandre
Voyage en couple
25 mars 2024
Les points forts : Propreté, personnel et service, équipements
Cassandre
Séjour de 2 nuits en mars 2024
Réponse de Customer Service le 25 mars 2024
Cassandre, we appreciate this feedback regarding your time at the Embassy Suites by Hilton West Palm Beach Central. It pleases us to hear that our establishment is among your favorites. Regarding your discomfort due to an issue with the air conditioning, we express regret and assure you that we prioritize guest comfort. Don't hesitate to alert our team members in the future, so appropriate and effective actions may be taken promptly. We hope your next experience with us improves upon your last.
10/10 Excellent
Joseph
20 mars 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Joseph
Séjour de 4 nuits en mars 2024
Réponse de Customer Service le 26 mars 2024
Joseph, it's delightful to read about your exceptional experience at Embassy Suites by Hilton West Palm Beach Central. We're thrilled you found our beds highly comfortable and our team members accommodating and friendly. Your observation about the surrounding area has been noted and we're glad it didn't detract from your overall experience. We look forward to welcoming you back in the near future.
4/10 Médiocre
Howard
20 mars 2024
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Howard
Séjour de 1 nuit en mars 2024
Réponse de Customer Service le 21 mars 2024
Howard, we're truly sorry to hear that your experience did not meet your expectations. Your feedback is extremely valuable to us and will be used to improve our services. We hope to have another chance to serve you better in the future.
10/10 Excellent
Barbara
12 mars 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Barbara
Séjour de 3 nuits en mars 2024
Réponse de Customer Service le 14 mars 2024
Barbara, Embassy Suites by Hilton West Palm Beach Central is thrilled to see your high rating! Our team members are dedicated to your satisfaction, so your feedback truly means a lot to us. We're looking forward to your next visit. Safe travels until then!
10/10 Excellent
Jennifer
11 mars 2024
Jennifer
Séjour de 3 nuits en mars 2024
Réponse de Customer Service le 12 mars 2024
Jennifer, we're glad to know you had an exceptional stay at Embassy Suites by Hilton West Palm Beach Central. It's always our aim to provide an all-encompassing experience for our guests. We eagerly await your next visit.
4/10 Médiocre
Anja
Voyage en couple
3 mars 2024
Les points forts : Personnel et service
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
Anja
Séjour de 2 nuits en mars 2024
Réponse de Customer Service le 4 mars 2024
Anja, thank you for taking the time to share your feedback. We're glad to hear you found our reception team welcoming and helpful. Regarding your concerns, we continuously strive to improve our offerings and services for our guests. We take note of your comments about room upkeep and dining availability. Please bear with us as we look into these matters, aiming to provide a better experience. Appreciate your patience and understanding.
10/10 Excellent
charles
28 févr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
A nice stay before flying back home.
charles
Séjour de 1 nuit en février 2024
Réponse de Customer Service le 29 févr. 2024
Charles, we're thrilled to hear your stay at Embassy Suites by Hilton West Palm Beach Central exceeded your expectations. It's wonderful that you enjoyed our complimentary drinks during happy hour and breakfast buffet. We're also glad to hear that our spacious rooms and superb team members contributed to your excellent experience. We look forward to welcoming you again for more memorable moments.
8/10 Bien
Agnes
Voyage en couple
27 févr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Agnes
Séjour de 3 nuits en février 2024
Réponse de Customer Service le 27 févr. 2024
Agnes, it's lovely to hear that the location of Embassy Suites by Hilton West Palm Beach Central was convenient for you, offering proximity to numerous restaurants and attractions, alongside easy access to airport and rental car services. We're thrilled that our prime location helped enhance your stay. We appreciate your review and look forward to welcoming you back in the future.
10/10 Excellent
Kola
26 févr. 2024
Kola
Séjour de 4 nuits en février 2024
Réponse de Customer Service le 20 mars 2024
Kola, thank you for choosing Embassy Suites by Hilton West Palm Beach Central. We're thrilled to note your high rating and sincerely hope your stay with us was pleasant. We look forward to welcoming you back on your next visit to West Palm Beach. Safe travels!
10/10 Excellent
Linda
Voyage en famille
25 févr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Linda
Séjour de 1 nuit en février 2024
Réponse de Customer Service le 25 févr. 2024
Linda, it's delightful to learn you found the Embassy Suites by Hilton West Palm Beach Central to be a nice property. We continuously strive to improve our guest experiences and your observations regarding the exterior will be taken into consideration. We warmly welcome you back on your next visit.
10/10 Excellent
Ilonka
Voyage en famille avec de jeunes enfants
25 févr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Ilonka
Séjour de 1 nuit en février 2024
Réponse de Customer Service le 26 févr. 2024
Ilonka, estamos encantados de saber que usted y su familia disfrutaron de su estadía en Embassy Suites by Hilton West Palm Beach Central. Nos complace saber que el ambiente sereno permitió el descanso y que usted encontró a los miembros de nuestro equipo atentos y corteses. Estamos encantados de que haya disfrutado de nuestro variado desayuno y especialmente de las tortillas preparadas por nuestro chef. Esperamos poder darle la bienvenida de vuelta pronto.
6/10 Satisfaisant
Ronald, Lakewood
24 févr. 2024
Ronald
Séjour de 1 nuit en février 2024
Réponse de Customer Service le 20 mars 2024
Thank you for sharing, Ronald.We are disappointed to see that your stay with us did not meet all of your expectations. We strive to provide every guest with an excellent experience. Please let us know if there is anything we can do to accommodate you better.We hope you will come back and visit us again soon for a more positive experience.
8/10 Bien
Meghan
Voyage en famille
22 févr. 2024
Les points forts : Propreté et personnel et service
Meghan
Séjour de 2 nuits en février 2024
Réponse de Customer Service le 22 févr. 2024
Meghan, it's wonderful to hear your positive feedback for Jessie and our location. We're so pleased you liked your quaint corner suite and appreciated the tranquil environment it offered despite its proximity to the elevator and airport. However, we're sorry to hear about your experience with certain amenities and the unexpected encounter with ants. Please rest assured that we have noted your feedback and will take the necessary measures to improve. We're glad that the A/C issue was promptly resolved and we hope this minor setback didn't greatly affect your overall experience. We look forward to serving you better on your next visit.
10/10 Excellent
Lake Worth
22 févr. 2024
Lake Worth
Séjour de 1 nuit en février 2024
Réponse de Customer Service le 23 févr. 2024
Lake, it's truly fantastic to know your stay at Embassy Suites by Hilton West Palm Beach Central met your expectations. We look forward to welcoming you again in the future.
8/10 Bien
Reza
Voyage en famille
22 févr. 2024
Les points forts : Personnel et service et équipements
Les points faibles : Infrastructures et conditions de l’hébergement
Reza
Séjour de 3 nuits en février 2024
Réponse de Customer Service le 22 févr. 2024
Reza, thank you for sharing your feedback. We understand your expectations for cleanliness and we regret to hear that you encountered difficulties with the kitchenette utilities. Our team is keen to maintain every aspect of the room in top condition for each guest, and your feedback allows us to focus our attention where it's most needed. We strive to attain complete guest satisfaction and your feedback is instrumental in helping us improve. We hope to have another opportunity to better serve you in the future.
8/10 Bien
John Sergeant
20 févr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
John Sergeant
Séjour de 2 nuits en février 2024
Réponse de Customer Service le 21 févr. 2024
Thanks for the 4/5 rating, John!We're thrilled you enjoyed your time at Embassy Suites by Hilton West Palm Beach Central so much! We look forward to sharing an even better experience with you soon.
8/10 Bien
Francisco
Voyage en famille
19 févr. 2024
Les points forts : Propreté, personnel et service, équipements
Francisco
Séjour de 2 nuits en février 2024
Réponse de Customer Service le 20 févr. 2024
Francisco, it's lovely to hear you appreciated the prime location of Embassy Suites by Hilton West Palm Beach Central. Regarding manpower, we're always refining the scheduling process to ensure guest needs are fully met. Your feedback helps us improve and we hope to welcome you back during your next visit to West Palm Beach.
10/10 Excellent
Roland, New York
19 févr. 2024
Roland
Séjour de 1 nuit en février 2024
Réponse de Customer Service le 19 févr. 2024
Roland, it's fantastic to hear that you had a wonderful experience at Embassy Suites by Hilton West Palm Beach Central. We always strive to provide top-notch service and it's truly rewarding to know you found our team members very helpful. We hope to welcome you back for another fantastic stay in the future.
8/10 Bien
Anders
18 févr. 2024
Les points forts : Propreté
Anders
Séjour de 4 nuits en février 2024
Réponse de Customer Service le 18 févr. 2024
Anders, thank you for your positive rating of Embassy Suites by Hilton West Palm Beach Central. It's wonderful to see that you enjoyed your stay and we're looking forward to welcoming you back in the future. Safe travels until then.
10/10 Excellent
Ivette
Voyage d’affaires
15 févr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Ivette
Séjour de 1 nuit en février 2024
Réponse de Customer Service le 15 févr. 2024
Thanks for the perfect rating, Ivette!We aim to please and your praise lets us know we're doing our job! We look forward to sharing another amazing experience with you soon at Embassy Suites by Hilton West Palm Beach Central.
8/10 Bien
Daniel
15 févr. 2024
Daniel
Séjour de 1 nuit en février 2024
Réponse de Customer Service le 16 févr. 2024
Thank you for the great rating, Daniel!We are excited to see that you had an enjoyable experience at Embassy Suites by Hilton West Palm Beach Central. We're so glad that you felt comfortably accommodated during your visit. We'd love to host you again for an even more enjoyable stay!
10/10 Excellent
Patricia
14 févr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Patricia
Séjour de 1 nuit en février 2024
Réponse de Customer Service le 15 févr. 2024
Patricia, it's fantastic to hear your spontaneous visit to Embassy Suites by Hilton West Palm Beach Central was pleasing. We're thrilled that the spaciousness of our suites, cleanliness, comprehensive breakfast, and evening social hour were all part of your commendable experience. It's also heartening to know our team members were able to assist you promptly and effectively. We appreciate your kind words and look forward to delighting you once more on your future visits.
10/10 Excellent
FABIOLA
Voyage en famille
13 févr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
FABIOLA
Séjour de 2 nuits en décembre 2023
Réponse de Customer Service le 13 févr. 2024
Fabiola, it's wonderful to hear you enjoyed your stay at Embassy Suites by Hilton West Palm Beach Central. We're delighted the convenient location, cleanliness, beautiful views, and our welcome receptions met your expectations. Our breakfast certainly is something our guests often appreciate. We hope we'll see you again soon!