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Avis sur Fairfield Inn & Suites by Marriott West Kelowna

2.5 out of 5
Fairfield Inn & Suites by Marriott West Kelowna
3460 Carrington Road, West Kelowna, BC

Avis

9,2

Merveilleux

Note des voyageurs de 10 (Excellent), d’après 196 avis sur 280." "
Note des voyageurs de 8 (Bien), d’après 53 avis sur 280." "
Note des voyageurs de 6 (Satisfaisant), d’après 15 avis sur 280." "
Note des voyageurs de 4 (Médiocre), d’après 9 avis sur 280." "
Note des voyageurs de 2 (Horrible), d’après 7 avis sur 280." "

9,2/10

Propreté

9,2/10

Personnel et service

9,0/10

Équipements

9,2/10

Infrastructures et conditions de l’hébergement

9,0/10

Écoresponsabilité

Avis

10/10 Excellent

France

Voyage en couple
Très bel accueil. Bel hôtel
Séjour de 1 nuit en mai 2024
Réponse de Hailey le 3 mai 2024
Dear France,Thank you for choosing to stay at the Fairfield Inn and Suites West Kelowna!We are very happy to hear you had a wonderful stay and we look forward to welcoming you again in the future!Kind Regards,Guest Services

4/10 Médiocre

ZINEB

Les points forts : Infrastructures et conditions de l’hébergement
Les points faibles : Personnel et service
The room was not clean enough
Séjour de 1 nuit en novembre 2023
Réponse de Pushpdeep le 3 déc. 2023
Thank you for your feedback and we apologize for the inconvenience caused during your stay.I have shared your feedback with our leadership team to avoid any reoccurrence.Thank you for your feedback again and we will look forward to welcoming you back

10/10 Excellent

Jean Daniel

Séjour de 2 nuits en juillet 2023
Réponse de Kailyn le 7 juil. 2023
Dear Sherry,On behalf of the entire hotel team, I want to thank you for your loyalty and for choosing us and leaving your feedback about your previous stay at Fairfield Inn & Suites West Kelowna.We are glad that you enjoyed the offered service.We appreciate your feedback and look forward to welcoming you again soon.Sincerely,Kailyn LuongGuest Service Supervisor

8/10 Bien

Marie

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Bon petit-déjeuner, personnel chaleureux, bonne configuration de la chambre.
Séjour de 4 nuits en juin 2023
Réponse de Kailyn le 7 juil. 2023
Dear Sherry,On behalf of the entire hotel team, I want to thank you for your loyalty and for choosing us and leaving your feedback about your previous stay at Fairfield Inn & Suites West Kelowna.We are glad that you enjoyed the offered service.We appreciate your feedback and look forward to welcoming you again soon.Sincerely,Kailyn LuongGuest Service Supervisor

10/10 Excellent

Anita

Voyage en famille
Enjoyable stay overall. No complaints:). They even accommodated a late check out.
Séjour de 1 nuit en mai 2024

10/10 Excellent

Singh

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Clean and nice hotel.. we would definitely like to book this hotel whenever we will visit Kelowna
Séjour de 1 nuit en mai 2024

8/10 Bien

Nadine

Voyage en famille
Les points forts : Propreté, personnel et service, équipements
Great place to stay. The only downside was the dominance of one group booking the breakfast area every single night leaving no common areas for others to mingle. It was upsetting that this group dominated that space all weekend long. Otherwise good stay. But maybe rethink the renting out of the breakfast space to large groups.
Séjour de 3 nuits en mai 2024

8/10 Bien

Kris

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Clean, quiet room, nice pool area. EV charging on-site but requires an app and is not free/included.
Séjour de 1 nuit en mai 2024

8/10 Bien

Cody

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
We had a great stay this past week. The only things that hurt the overall rating would be the odd times they serviced the rooms. Also, there was some soccer teams staying there that made it quite chaotic in the mornings..
Séjour de 4 nuits en mai 2024
Réponse de Hailey le 23 mai 2024
Dear Cody,Thank you for staying at the Fairfield Inn and Suites West Kelowna and for your feedback.We are sorry to hear that your stay was not enjoyable as it could have been, and we want to apologize for any inconveniences you may have faced .We hope to welcome you again in the future.Kind Regards,Guest Services

10/10 Excellent

Kimberlee

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
A beautiful hotel with complimentary breakfast. Comfortable bed. Check in was easy.
Séjour de 1 nuit en mai 2024
Réponse de Hailey le 23 mai 2024
Dear Kimberlee,Thank you for staying at the Fairfield Inn and Suites West Kelowna!We are happy to hear that you enjoyed your stay, and we look forward to welcoming you again in the future!Kind Regards,Guest Services

10/10 Excellent

RITIKA

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
.
Séjour de 1 nuit en mai 2024
Réponse de Thomas le 21 mai 2024
Good morning,Thank you for taking the time to write a review. We are happy to hear that you enjoyed your stay and we hope to see you again!Warm regards

8/10 Bien

Maxine

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Nice breakfast area.
Séjour de 1 nuit en mai 2024
Réponse de Hailey le 23 mai 2024
Dear Maxine,Thank you for staying at the Fairfield Inn and Suites West Kelowna!We are happy to hear that you enjoyed your stay, and we look forward to welcoming you again in the future!Kind Regards,Guest Services

8/10 Bien

Navjot

Good
Séjour de 1 nuit en mai 2024
Réponse de Hailey le 20 mai 2024
Dear Navjot,Thank you for choosing to stay at the Fairfield Inn and Suites West Kelowna!We are happy to hear you enjoyed your stay and we look forward to welcoming you again in the future!Kind Regards,Guest Services

8/10 Bien

Jorge

Voyage en famille avec de jeunes enfants
Les points forts : Personnel et service, équipements, infrastructures et conditions de l’hébergement
The Pillows had some smell
Séjour de 1 nuit en mai 2024
Réponse de Hailey le 23 mai 2024
Dear Jorge,Thank you for staying at the Fairfield Inn and Suites West Kelowna!We are happy to hear that you enjoyed your stay, and we look forward to welcoming you again in the future!Kind Regards,Guest Services

10/10 Excellent

Deborah

Voyage en famille, Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Very clean and comfortable hotel—rooms large and nicely decorated.
Séjour de 1 nuit en mai 2024
Réponse de Hailey le 20 mai 2024
Dear Deborah,Thank you for choosing to stay at the Fairfield Inn and Suites West Kelowna!We are happy to hear you enjoyed your stay and we look forward to welcoming you again in the future!Kind Regards,Guest Services

10/10 Excellent

Douglas

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Our room was very clean and comfortable. The staff were kind curious and friendly.
Séjour de 2 nuits en mai 2024
Réponse de Hailey le 20 mai 2024
Dear Douglas,Thank you for choosing to stay at the Fairfield Inn and Suites West Kelowna!We are happy to hear you enjoyed your stay and we look forward to welcoming you again in the future!Kind Regards,Guest Services

10/10 Excellent

Liana

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mai 2024
Réponse de Hailey le 20 mai 2024
Dear Liana,Thank you for choosing to stay at the Fairfield Inn and Suites West Kelowna!We are happy to hear you enjoyed your stay and we look forward to welcoming you again in the future!Kind Regards,Guest Services

10/10 Excellent

Maxine, North Saanich

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Limited parking and from the signs telling you not to leave anything in your vehicle it might not be that safe although we had no problems. I did worry about it being noisy as it is on a very busy street but in the evening and during the night we did not hear any traffic. We did hear it in the morning starting around 6:30 am, no honking or things like that, just a stead stream of it. We were on the ground floor and according to the person at the desk we were on the mountain view side.
Séjour de 1 nuit en mai 2024
Réponse de Hailey le 19 mai 2024
Dear Maxine,Thank you for staying at the Fairfield Inn and Suites West Kelowna!Thank you for taking the time to give your valuable feedback, we are happy to hear that your stay went well We look forward to welcoming you again.Kind Regards,Guest Services

10/10 Excellent

Thilini

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 3 nuits en mai 2024
Réponse de Hailey le 17 mai 2024
Dear Thilini,Thank you for staying at the Fairfield Inn and Suites West Kelowna!We are happy to hear that you enjoyed your stay, and we look forward to welcoming you again.Kind regards,Guest Services

10/10 Excellent

Glynis

Voyage avec des animaux de compagnie
Les points forts : Équipements et infrastructures et conditions de l’hébergement
Comfy beds! Clean as a whistle.
Séjour de 1 nuit en mai 2024
Réponse de Hailey le 15 mai 2024
Dear Glynis,Thank you for staying at the Fairfield Inn and Suites West Kelowna!We are happy to hear you enjoyed your stay and we look forward to welcoming you again!Kind Regards,The Fairfield Team

10/10 Excellent

Sheldon

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Everything
Séjour de 2 nuits en mai 2024
Réponse de Hailey le 15 mai 2024
Thank you for staying at the Fairfield Inn and Suites West Kelowna!We are happy to hear you had a wonderful stay and we look forward to welcoming you again!Kind Regards,Guest Services

10/10 Excellent

Charlie

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Love the building! Its new, clean staff is friendly and professional. Just way too many kids
Séjour de 1 nuit en mai 2024
Réponse de Hailey le 14 mai 2024
Good morning,Thank you for choosing to stay at the Fairfield Inn and Suites West Kelowna!We are happy to hear you enjoyed your stay and we look forward to welcoming you again!Kind regards,Guest services

10/10 Excellent

Matt

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Great experience and fun pool and slide for the kids!
Séjour de 1 nuit en avril 2024
Réponse de Hailey le 9 mai 2024
Dear Matt,Thank you for choosing to stay at the Fairfield Inn and Suites West Kelowna!We are happy to hear you had a wonderful stay and enjoyed our waterslide!We look forward to welcoming you againKind regards,Guest Services

10/10 Excellent

Julie

Voyage en famille avec de jeunes enfants
Les points forts : Infrastructures et conditions de l’hébergement
Swimming pool
Séjour de 1 nuit en mai 2024
Réponse de Hailey le 8 mai 2024
Dear Julie,Thank you for choosing to stay at the Fairfield Inn and Suites West Kelowna!We are happy to hear you enjoyed your stay and we look forward to welcoming you again in the future!Kind Regards,Guest Services

10/10 Excellent

Hyun Su

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
.
Séjour de 1 nuit en mai 2024
Réponse de Hailey le 7 mai 2024
Dear Hyun Su,Thank you for choosing to stay with us at the Fairfield Inn and suites West Kelowna!We are happy to hear that you enjoyed your stay, and we look forward to welcoming you again.Kindly,Guest services

8/10 Bien

Ki Chiu

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Good for the money. Very clean property. The AC/heater unit in the room was quite noisy, I just turned it off since it wasn’t that hot or cold anyways. That’s the only problem I had.
Séjour de 1 nuit en avril 2024
Réponse de Hailey le 7 mai 2024
Thank you for choosing to stay with us at the Fairfield Inn and Suites West Kelowna!We are happy to hear you had a wonderful stay and do apologize for the inconvenience you faced. We look forward to welcoming you again!Kind Regards,Guest Services

10/10 Excellent

John

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Everything is great here. I believe this is the best value in the Kelowna area! We have tried many others but have settled on this property for our Kelowna getaways!
Séjour de 1 nuit en mai 2024
Réponse de Hailey le 7 mai 2024
Dear John,Thank you for choosing to stay with us at the Fairfield Inn and Suites West Kelowna!We are happy to hear you had a wonderful stay and enjoyed the amenities we have to offer! We look forward to welcoming you again!Kind Regards,Guest Services

10/10 Excellent

Gary

Voyage en famille
Les points forts : Propreté et personnel et service
Bathroom door was hard to open and close as it was binding. The shower door was not sealed properly and this allowed water to leak by cause water to pool on the floor creating a slipping hazard.
Séjour de 2 nuits en mai 2024
Réponse de Hailey le 7 mai 2024
Dear Gary,Thank you for choosing to stay with us at the Fairfield Inn and Suites West Kelowna!We are happy to hear you had a wonderful stay, and apologize for the inconveniences you faced, they have been brought up with our maintenance team. We look forward to welcoming you again!Kind Regards,Guest Services

10/10 Excellent

Yvette, Red Deer

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
In great condition, clean, large rooms, excellent customer service at front desk. Really care that you have a good stay.
Séjour de 2 nuits en avril 2024
Réponse de Hailey le 7 mai 2024
Dear Yvette,Thank you for choosing to stay with us at the Fairfield Inn and Suites West Kelowna!We are happy to hear you had a wonderful stay and we look forward to welcoming you again!Kind Regards,Guest Services

10/10 Excellent

Jason

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Wonderfull, friendly Hostess that checked me in
Séjour de 1 nuit en mai 2024
Réponse de Hailey le 7 mai 2024
Dear Jason,Thank you for choosing to stay with us at the Fairfield Inn and Suites West Kelowna!We are happy to hear you had a wonderful stay and we look forward to welcoming you again!Kind Regards,Guest Services

10/10 Excellent

Thomas

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 6 nuits en avril 2024
Réponse de Hailey le 7 mai 2024
Dear Thomas,Thank you for choosing to stay with us at the Fairfield Inn and Suites West Kelowna!We are happy to hear you had a wonderful stay and we look forward to welcoming you again!Kind Regards,Guest Services

8/10 Bien

Rich

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
I asked the front desk no housekeeping for my visit but they did it anyway. Overall I enjoyed my stay.
Séjour de 5 nuits en avril 2024
Réponse de devi le 4 mai 2024
Hello Rich,Thank you for choosing us. We really appreciate your review.

10/10 Excellent

Ronald

Voyage en famille
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Excellent Hotel and staff. Very friendly and help full staff. We really enjoy staying in this hotel and will continue doing so.
Séjour de 2 nuits en avril 2024
Réponse de Hailey le 1 mai 2024
Dear Ronald,Thank you for choosing to stay at the Fairfield Inn and suites West Kelowna!We are happy to hear you enjoyed your stay. thank you for your wonderful feedback regarding our staff!We look forward to welcoming you again!Kind regards,Guest services

10/10 Excellent

DALBIR

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en avril 2024
Réponse de Hailey le 1 mai 2024
Dear Dalbir,Thank you for choosing to stay at the Fairfield Inn and suites West Kelowna!We are happy to hear you enjoyed your stay and we look forward to welcoming you back in the future!Kind regards,Guest services

10/10 Excellent

Kalapi Rahul

Voyage en famille, Voyage avec des animaux de compagnie
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Absolutely loved how friendly the staff was! They were exceptionally welcoming to our dog and the rooms were spacious, well equipped, and very comfortable.
Séjour de 1 nuit en avril 2024
Réponse de Hailey le 1 mai 2024
Dear Kalapi Rahul,Thank you for choosing to stay at the Fairfield Inn and suites West Kelowna!We are happy to hear you enjoyed your stay. Thank you for your kind feedback about our staff, I will be sure to share with our team!We look forward to welcoming you again!Kind regards,Guest services

10/10 Excellent

Sean

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en avril 2024
Réponse de Hailey le 7 mai 2024
Dear Sean,Thank you for choosing to stay with us at the Fairfield Inn and Suites West Kelowna!We are happy to hear you had a wonderful stay and we look forward to welcoming you again!Kind Regards,Guest Services

6/10 Satisfaisant

Kim

Les points faibles : Infrastructures et conditions de l’hébergement
Room needs some fixing
Séjour de 1 nuit en avril 2024
Réponse de Hailey le 1 mai 2024
Dear Kim,Thank you for choosing to stay at the Fairfield Inn and suites West Kelowna. We appreciate your feedback.We apologize for any inconveniences you faced due to the issue you faced and hope to welcome you again in the future.Kind regards,Guest services

10/10 Excellent

Maria, Sugar Land

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Clean and quiet
Séjour de 3 nuits en avril 2024
Réponse de Hailey le 1 mai 2024
Dear Maria,Thank you for choosing to stay at the Fairfield Inn and suites West Kelowna!We are happy to hear you enjoyed your stay and we look forward to welcoming you back in the future!Kind regards,Guest services

8/10 Bien

Scott A

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Hotel facility was excellent,from room, hotel layout,pool area to staff(excellent). Breakfast provided was very good…would suggest a couple of new toasters, the ones they had are a little tired. We were there for our grandsons hockey tournament, his team stayed at another hotel. There were multiple hockey teams staying at our hotel and I can say that a couple of the team’s behaviour was totally unacceptable basically due to no parent supervision. I do know their behaviour affected other customers stay. I know these sport bookings are a great source of revenue for the hotel-company but they cannot come at the expense of regular guests. I would suggest the signing of some form of waiver, a pool monitor during young sport team stays and a visible security person who has the authority to act if necessary Thanks
Séjour de 3 nuits en avril 2024
Réponse de Hailey le 1 mai 2024
Dear Scott,Thank you for choosing to stay at the Fairfield Inn and suites West Kelowna. We appreciate your feedback. We apologize for the inconveniences you faced during your stay, and we hope to welcome you again in the future.Kind regards,Guest services

10/10 Excellent

Barbara

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Welcoming staff, clean, bright, modern rooms, didn’t try the complimentary breakfast. Nice beds and pillows. Quiet! I would stay there again.
Séjour de 2 nuits en avril 2024
Réponse de devi le 22 avr. 2024
Thank you for choosing Fairfield by Marriott, we really appreciate your review, we are looking forward to seeing you again.

10/10 Excellent

Fahad

Voyage en couple
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Amazing staff and good rooms
Séjour de 1 nuit en avril 2024
Réponse de devi le 22 avr. 2024
Thank you for choosing Fairfield by Marriott, we really appreciate your review, we are looking forward to seeing you again.

8/10 Bien

Bin

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
This hotel is in very good condition, close by all shopping place and food. But the room close by road, little be noice at night.
Séjour de 2 nuits en avril 2024
Réponse de Devi le 21 avr. 2024
Thank you for choosing Fairfiled by Marriott. We look forward to welcoming you again. We really appreciate your patience and reviews.

10/10 Excellent

Ruth

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
A sign on the rear of the building would be helpful.
Séjour de 1 nuit en avril 2024
Réponse de devi le 21 avr. 2024
Thank you for choosing Fairfiled by Marriott. We look forward to welcoming you again. We really appreciate your review.

6/10 Satisfaisant

Arash

Voyage en famille avec de jeunes enfants, Voyage en famille
Les points faibles : Personnel et service et infrastructures et conditions de l’hébergement
The staff did not do a service room on 2nd day
Séjour de 3 nuits en avril 2024
Réponse de devi le 21 avr. 2024
Thank you for choosing Fairfiled by Marriott. We extremely apologize for the inconvenience; we will add a note to our housekeeping department. We look forward to welcoming you again. We really appreciate your review.

10/10 Excellent

Ross

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Friendly, clean, great room!
Séjour de 1 nuit en avril 2024
Réponse de devi le 21 avr. 2024
Thank you for choosing Fairfiled by Marriott. We look forward to welcoming you again. We really appreciate your review.

10/10 Excellent

Annette

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Nice area. Lots of eating out places close by.
Séjour de 1 nuit en avril 2024
Réponse de devi le 21 avr. 2024
Thank you for choosing Fairfiled by Marriott. We look forward to welcoming you again. We really appreciate your review.

10/10 Excellent

Tom

Les points forts : Équipements
Great hotel with great staff
Séjour de 3 nuits en avril 2024
Réponse de devi le 21 avr. 2024
Thank you for choosing Fairfiled by Marriott. We look forward to welcoming you again. We really appreciate your review.

10/10 Excellent

Elly

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 2 nuits en avril 2024
Réponse de devi le 21 avr. 2024
Thank you for choosing Fairfiled by Marriott. We look forward to welcoming you again. We really appreciate your review.

10/10 Excellent

Marc

Séjour de 1 nuit en avril 2024
Réponse de Hailey le 7 mai 2024
Dear Marc,Thank you for choosing to stay with us at the Fairfield Inn and Suites West Kelowna!We are happy to hear you had a wonderful stay and we look forward to welcoming you again!Kind Regards,Guest Services

10/10 Excellent

Tatiana

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 4 nuits en avril 2024
Réponse de devi le 21 avr. 2024
Thank you for choosing Fairfiled by Marriott. We look forward to welcoming you again. We really appreciate your review.