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Avis sur Americas Best Value Inn West Columbia

2 out of 5
Americas Best Value Inn West Columbia
714 South Columbia Drive, West Columbia, TX

Avis

6,6
Note des voyageurs de 10 (Excellent), d’après 27 avis sur 113." "
Note des voyageurs de 8 (Bien), d’après 29 avis sur 113." "
Note des voyageurs de 6 (Satisfaisant), d’après 22 avis sur 113." "
Note des voyageurs de 4 (Médiocre), d’après 15 avis sur 113." "
Note des voyageurs de 2 (Horrible), d’après 20 avis sur 113." "

7,2/10

Propreté

7,0/10

Personnel et service

6,6/10

Équipements

6,6/10

Infrastructures et conditions de l’hébergement

6,6/10

Écoresponsabilité

Avis

10/10 Excellent

Andrew

Séjour de 1 nuit en avril 2024
Réponse de Guest Relations Specialist le 21 mai 2024
Hi Andrew,Thank you for your recent stay with us and for taking the time to rate your experience. We're thrilled to see that you gave us a 5 out of 5! Your positive rating means a lot to our team and motivates us to keep delivering excellent service.If there's anything specific you enjoyed or any suggestions you might have, we would love to hear more. Your feedback helps us improve and ensures we continue to meet our guests' expectations.We look forward to welcoming you back soon!

2/10 Horrible

jozie

Séjour de 1 nuit en mars 2024
Réponse de Guest Relations Specialist le 19 mars 2024
Hi jozie,We apologize for falling short of your expectations during your recent stay. If you could provide more details about your experience, we would appreciate the opportunity to address your concerns and improve our services. Please feel free to share any specific feedback so that we can better understand how to make things right. Thank you for your feedback, and we hope to have the chance to restore your confidence in our hotel.

2/10 Horrible

Trenise

Scammers
I ended up not staying there because this establishment tried charging my card three times prior to arrival and when I contacted them they advised me that they were canceling my room even though I had agreed to pay upon arrival.
Séjour de 2 nuits en février 2024
Réponse de Guest Relations Specialist le 20 févr. 2024
Hi Trenise,We're sorry to hear about the inconvenience you experienced with your reservation. It seems there was a miscommunication or an issue with the billing process. We understand how frustrating this can be and apologize for any inconvenience it may have caused. If you have further details or would like to provide more feedback about your experience, please feel free to share, and we'll do our best to address any concerns you may have.

10/10 Excellent

Mercedes

Voyage en groupe
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
This was an over night trip and arranged with distant close by. Should we be around the same area again, I would stay there again.
Séjour de 1 nuit en décembre 2023
Réponse de Guest Relations Specialist le 27 déc. 2023
Hi Mercedes,Thank you for choosing to stay with us and for sharing your feedback. We're glad to hear that your overnight trip was satisfactory and that you would consider staying with us again if you're in the same area. We appreciate your positive comments and look forward to welcoming you back for another comfortable stay in the future!

4/10 Médiocre

Susan

Séjour de 1 nuit en octobre 2023
Réponse de Guest Relations Specialist le 30 oct. 2023
Hi Susan,We're sorry to hear that your experience fell short of expectations. Your feedback is valuable to us, and we would like to understand more about your concerns. If you have specific details or suggestions for improvement, please feel free to share them. We strive to provide the best possible experience for our guests, and we appreciate your input.

10/10 Excellent

Amanda

Voyage d’affaires, Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Very clean! Extremely nice!
Séjour de 1 nuit en avril 2023
Réponse de sanjay le 15 juin 2023
Thank you so much

10/10 Excellent

Amanda

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
The room was very clean. The blankets were old, but I bring my own blanket anyway. The microwave and fridge worked great. The ac was was nice and cold. The ice machine was out. But there’s a sonic right next door. It was a quiet area. I enjoyed my stay and suggested it to my friends. I will definitely go there again.
Nice clean room.
Easy get in shower. Clean Nice hot shower
Pool area looks inviting. Pool was clean.
Séjour de 1 nuit en décembre 2022

4/10 Médiocre

Tracy

Voyage en famille
Les points faibles : Personnel et service, équipements, infrastructures et conditions de l’hébergement
When we arrived at 7:30pm checked in I asked for the Wi-Fi passcode that I had to pay extra for even through it is advertised as free Wi-Fi I was told they did not have Wi-Fi to provide. Very disappointed after paying extra for it. Shower was not clean. Advised the front desk and was told cleaning would take place between 10-11am. Shower head was nasty with buildup and there was NO HOT water. Other than that the beds were ok
Réponse de Guest Relations le 24 déc. 2022
Dear Tracy,You deserved our very best, and we sincerely apologize for letting you down. It's always our goal to provide a comfortable stay alongside friendly and helpful service. Your comments will be discussed internally so we can seize these opportunities for improvement. We know that we can deliver a better experience, and it's our hope you'll join us again in the future so we can prove it.

2/10 Horrible

Zriyah

2/10 Horrible

Arionna

Voyage en groupe
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Never returning !
I booked a room there over the weekend the 9-11th I get there to check and and the man behind the desk tells me that they pretty much gave my room away so you telling me me and my friends almost didn’t have any where to sleep because you guys gave our room away that mind you I booked in advanced very unprofessional I booked for a reason not for you to just give our room away .
Séjour de 2 nuits en décembre 2022
Réponse de Guest Relations le 20 déc. 2022
Dear Arionna,Please accept our apologies for the misunderstanding about your reservation. While this is never our intention, sometimes third-party reservations fail to sync with our systems. Nonetheless, we hope your time in West Columbia was well spent, and we hope for a future opportunity to change your lasting perceptions of our hotel.

8/10 Bien

Syreeta

Séjour de 1 nuit en décembre 2022

4/10 Médiocre

chelsea

Séjour de 1 nuit en novembre 2022

4/10 Médiocre

Teresa

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Worthless waste of time
We booked they hotels.com for a ground floor wheelchair accessible, one king, non-smoking. Website showed 7 still available when I booked. I received a confirmation. We arrived to site to be given a 2nd floor room. I refused, no elevator, no access for wheelchair. Had to stay ground floor, 2-Queen beds. My husband couldn’t hardly stand up from commode. I had to go store & buy toilet lift. Dead bugs lined the outer wall on the floor. Bed had a very bad slope to the middle. Miserable stay.
Séjour de 1 nuit en juillet 2022
Réponse de sanjay le 24 août 2022
Sorry for inconvenient. we are really apologize that happened next time please call Hotel straight we will be taking care thanks

8/10 Bien

charles

Les points forts : Propreté et personnel et service
Séjour de 1 nuit en juin 2022

8/10 Bien

Gilberto

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
It was ok. I booked a non smoking room but they didn’t have one available so I had to get a smoking room.
Séjour de 2 nuits en mai 2022

2/10 Horrible

Elizabeth

Voyage en famille
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Me están cobrando doble El hotel audio
Séjour de 1 nuit en mai 2022
Réponse de Guest Relations le 15 juin 2022
Dear Elizabeth, Thank you for your feedback. Please let our team know about any issues while you're with us so that we can properly address these matters as necessary. That being said, reservations made through third-party don't always include taxes and fees, which may have resulted in some confusion. We suggest reaching out to the site you booked with, as they will best be able to assist. That said, we'd be happy to help if you would like to give us a call.

8/10 Bien

Jennifer

Voyage d’affaires, Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Les points faibles : Équipements
Hair dryer did not work but they did bring one that worked.
Séjour de 1 nuit en mai 2022

2/10 Horrible

ANDREW

Voyage en famille
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Horrible Stay
Beds were dirty had hair under sheets and stains and burn holes in blanket's in a non-smoking room. The bathroom had dead bugs in the bath tub. Had a really dinge smell to the room as well. TV did not work. By far the worst hotel I have ever stayed at. I chose this location because it was cloee to the event we need to be at early the following morning but I should have just stayed further.
Séjour de 1 nuit en mai 2022

2/10 Horrible

Lorett

Voyage d’affaires, Voyage en couple
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The service started bad from the beginning of the stay. I reserved a king size bed and got two queens. They were sold out of king size beds but never communicate with me in regards to the situation. We stayed in the double bed and told them when a king size bed was available to let me know took them 3 days for that to happen. The room was suppose to be non smoking but smelled like smoke and the nighbors were smoking weed the smell was horrible. The bed had bugs and the shower curtin was dirty. I had to disinfect everything. We had to stay there due to work and the choices were limited.. cleaning needs to improve and pest control is needed. Oh and a maintence on the refrigerador too. Needs improvement especially since workers like me stayed there due to work we at least want a decent clean room to sleep in after a long day of work.
Séjour de 4 nuits en avril 2022

6/10 Satisfaisant

James

Voyage en famille
Les points forts : Propreté et personnel et service
The bed was good, but the towels were too small and thin. The shiwer curtain did not keep water from getting on the floor.
Séjour de 1 nuit en décembre 2021

10/10 Excellent

Jean

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Clean room, quiet location and the management was helpful and friendly.
Séjour de 1 nuit en novembre 2021

4/10 Médiocre

Kimberly

Voyage en famille
Les points faibles : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Not enough parking.. beds were very old and nasty . No mattress protectors.. rust all in bathroom. The place needs updated and cleaned up . I would never recommend anyone staying here.
Séjour de 1 nuit en octobre 2021

10/10 Excellent

Dani

Les points forts : Personnel et service
Séjour de 2 nuits en août 2021

8/10 Bien

John

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Everything was very neat and clean. Nothing fancy but clean and comfortable. Not cheap but
Séjour de 1 nuit en août 2021

2/10 Horrible

Voyageur vérifié

So humid the floors were wet 24/7
Séjour de 1 nuit en juillet 2021
Réponse de Guest Relations le 10 août 2021
Thank you for taking the time to give us some feedback. We're sorry for any unpleasant humidity. Should you be in the area again, we would be grateful for another chance to welcome you and demonstrate our true value.

6/10 Satisfaisant

Voyageur vérifié

Les points forts : Personnel et service
Séjour de 3 nuits en juillet 2021

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Me Myself and I
Nice relaxing
Séjour de 2 nuits en juillet 2021

6/10 Satisfaisant

Joi

Séjour de 1 nuit en mai 2021

10/10 Excellent

Voyageur vérifié

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Nice Location
Room was very nice and had just been remodeled. Location was perfect even if it had been in a large town. Management on site and was very observant and helpful. They were remodeling the upstairs when I stayed. Great place to stay. Hoping Covid restrictions lift soon so we can go back to getting some breakfast when staying.
Séjour de 1 nuit en mai 2021

8/10 Bien

Andrey

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
They do the bare minimum just to make money
The rooms looked to be updated , towels were small and well used , we asked for water and they would not supply one bottle, had to park way down at the end as the owner parked his car at the front , they used the covid excuse not to serve anything for breakfast, they also used the covid excuse not to have the swimming pool open. I guess they are going to milk the covid deal as long as they can to benefit themselves financially, The hotel was full . The Indian owners were growing a garden in the back of the hotel beans and other vegetables. Hope they figure out one day that only making money should not be the end reward of having a business. It would be nice if customer service came back into play, The lady cleaning the rooms was buying water bottles with her own money to give it to the guests.
Séjour de 2 nuits en mai 2021

8/10 Bien

Voyageur vérifié

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Was here for a funeral they where very nice The staff was very nice polite and very helpful
Séjour de 1 nuit en avril 2021

8/10 Bien

Marvell

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en mars 2021

6/10 Satisfaisant

Billy

Voyage d’affaires
Séjour de 3 nuits en janvier 2021

10/10 Excellent

Joshua

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Great
It was relaxing
Séjour de 1 nuit en février 2021

4/10 Médiocre

Voyageur vérifié

Voyage d’affaires
Les points faibles : Équipements et infrastructures et conditions de l’hébergement
I signed up for a non-smoking room, king and got a very smoky double bed.. when pursued, finally got the non-smoking room, king I asked for; but was giving key card to wrong room and told they were out of rooms initially.
Séjour de 1 nuit en février 2021
Réponse de Guest Relations le 2 mars 2021
We love hearing from our guests, so thank you for taking the time to share your experience with us. Please accept our apologies for any mixup that occurred at check-in. We're glad that we were able to get this settled, but your frustration is understandable. Your remarks will be used to improve, so we hope that you will join us again in the future for a stay that better represents our true value.

10/10 Excellent

Tabitha

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en février 2021

8/10 Bien

Voyageur vérifié

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
No breakfast as advertised
Séjour de 1 nuit en février 2021

2/10 Horrible

Tonya

Voyage en famille
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en octobre 2020

10/10 Excellent

Earl, Houston

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The room was great and the bed was comfortable. I enjoyed my time there.
Séjour de 1 nuit en juillet 2020

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en mars 2020

8/10 Bien

Elizabeth

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en mars 2020

10/10 Excellent

Delricka

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en mars 2020

2/10 Horrible

Joseph

Voyage d’affaires
Les points faibles : Personnel et service
Hotel clerk gave me a entry card to a occupied room!! This was a very unsafe situation that could have ended up in a very bad way!! The staff needs to have a better practice on that issue!!
Séjour de 1 nuit en février 2020
Réponse de Guest Relations le 2 mars 2020
Dear Joseph, Thank you for telling us about your experience. We are deeply sorry for the mishap with your room assignment and can assure you that this is not common. We will immediately look into this and do our best to prevent it from happening again. On behalf of our entire team, we wish you all the best going forward.

8/10 Bien

Harold

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
BETTER TOWELS
Séjour de 2 nuits en juillet 2019

8/10 Bien

Voyageur vérifié

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 3 nuits en juin 2019

8/10 Bien

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en juin 2019

10/10 Excellent

Molly

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Texas fun.
This facility was very clean. The personnel were friendly and helpful. I definitely would recommend this facility.
Séjour de 3 nuits en juin 2019

4/10 Médiocre

Robert A., Sulphur

Les points faibles : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Desperately needs renovating
Desperately needs renovating. Walls, doors, fixtures are pealing and stained. Furniture is cheap. Kept as clean as you can keep deteriorating stuff. Won’t stay at this one again.
Séjour de 1 nuit en avril 2019

10/10 Excellent

Voyageur vérifié

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
it was close to my house and food and shopping..............
Séjour de 1 nuit en mars 2019

10/10 Excellent

Gary and Lucy

Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Séjour de 2 nuits en mars 2019