Piscine extérieure, cabanons gratuits, parasols de plage
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Avis sur Holiday Inn Resort Grand Cayman, an IHG Hotel

3.5 out of 5
Holiday Inn Resort Grand Cayman, an IHG Hotel
278 Crighton Drive, West Bay, Grand Cayman

Avis

8,2

Très bien

Note des voyageurs de 10 (Excellent), d’après 222 avis sur 571." "
Note des voyageurs de 8 (Bien), d’après 202 avis sur 571." "
Note des voyageurs de 6 (Satisfaisant), d’après 96 avis sur 571." "
Note des voyageurs de 4 (Médiocre), d’après 34 avis sur 571." "
Note des voyageurs de 2 (Horrible), d’après 17 avis sur 571." "

8,8/10

Propreté

8,6/10

Personnel et service

8,2/10

Équipements

8,2/10

Infrastructures et conditions de l’hébergement

8,6/10

Écoresponsabilité

Avis

8/10 Bien

Voyageur vérifié

Les points forts : Propreté, personnel et service, confort de la chambre
Les points faibles : Infrastructures et conditions de l’hébergement
Très bien manque il manque une plage à cette hôtel sinon il faut absolument louer une voiture pour se déplacer la navette n’est pas très efficace
Séjour de 8 nuits en novembre 2017
Thank you for choosing the Holiday Inn Resort for your Grand Cayman getaway, it was a pleasure to have you here and we are thrilled you enjoyed the resort! As you shared, we do have a complimentary shuttle that runs daily to take you to Seven Mile Beach and other local attractions. We will work hard to fix the issues you experienced with the service. We hope to welcome you back to the Holiday Inn Resort should your travels bring you back to Grand Cayman!

6/10 Satisfaisant

Marlene, Suisse

Les points forts : Propreté, personnel et service, confort de la chambre
Séjour aux Caymans
Personnel très sympa.
Réponse de Alexandra le 12 mars 2016
Merci Marlene pour ce gentil commentaire. Nous esperons pouvoir vous accueillir de nouveau lors de votre prochain sejour aux Iles Caymans. Cordialement, Alexandra

8/10 Bien

Stephano&Julia, Québec

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Grand Cayman Holliday-Inn Resort
Nous avons loué une unité autonome avec belle cuisine très fonctionnelle, laveuse-sécheuse, salle de bain spacieuse avec bain tourbillon, lit très confortable et reposant, vue partielle de la mer... L'acceuil de Loyd était exceptionnel!!! Avons soupoé au restaurant une fois et avons trouvé ça bien correct. Bref, tout était parfait sauf que .... TOUTEFOIS, le seul bémole, c'est la localisation de cet établissement sans plage, avec une très petite possibilité de se baigner (en descendant par l'échelle du grand quai..!!). Dommage mais la localisation défavorable de cet établissement sans plage en affecte son évaluation malgré ses très bons aménagements et de l:'excellent service de ses employés...

10/10 Excellent

Tracey

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Love the resort the staff especially Ms. Sharon was the best
Séjour de 7 nuits en mai 2024
Réponse de The Holiday Inn Team le 22 mai 2024
Hi Tracey, Thank you for choosing us and for the wonderful review. We will be sure to pass on your kind words to Ms. Sharon. We hope to welcome you back soon.

10/10 Excellent

Carl, Spring Lake

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Check in was early but staff was abe to accommodate my request.
Séjour de 1 nuit en avril 2024
Réponse de The Holiday Inn Team le 13 mai 2024
Hi Carl, Thank you for choosing the Holiday Inn Resort Grand Cayman. We are so pleased you enjoyed your stay with us and that our team accommodated an early check-in for you. We hope to welcome you back soon!

10/10 Excellent

Naima

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 4 nuits en avril 2024
Réponse de The Holiday Inn Team le 26 avr. 2024
Hi Naima, Thank you for the perfect rating! We hope to have the pleasure of welcoming you back soon.

4/10 Médiocre

Racquel

Voyage en famille
Les points forts : Personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
The hotel needs updating especially in the description, there is no access to a usable beach.
Séjour de 3 nuits en avril 2024
Réponse de The Holiday Inn Team le 22 avr. 2024
Hi Racquel, Thank you so much for choosing us for your most recent visit to Grand Cayman and also for taking the time to share your feedback. We are very sorry to hear that you felt the experience you had was not up to expectations. We will review our hotel description with the team. We hope that you will consider staying with us again when you travel back to Cayman Islands.

10/10 Excellent

Gillian

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Lovely atmosphere. Friendly staff!
Séjour de 2 nuits en avril 2024
Réponse de The Holiday Inn Team le 22 avr. 2024
Thank you for the five-star rating! We are pleased you were satisfied with all aspects of your guest experience and look forward to welcoming you back, Gillian.

8/10 Bien

ELLIOT ERWIN

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
A bit remote from main road but close enough to west bay and cams a bay.
Séjour de 6 nuits en mars 2024
Réponse de The Holiday Inn Team le 25 mars 2024
Hi Elliot, Thank you for choosing the Holiday Inn Resort Grand Cayman! Our location keeps us away from the crowds, but still close to all Cayman offers and we are glad to see you enjoyed your stay with us. It would be our pleasure to welcome you back.

10/10 Excellent

VICTOR

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
bueno es una zona que esta en expansion y por ende si se ve el contraste del hotel con lo demas.
Séjour de 2 nuits en mars 2024
Réponse de The Holiday Inn Team le 19 mars 2024
Hi Victor, Thank you for the 5-star rating. We are glad you enjoyed your stay with us and it would be our pleasure to welcome you back any time!

10/10 Excellent

Kristina

Séjour de 10 nuits en février 2024
Réponse de The Holiday Inn Team le 26 févr. 2024
Hi Kristina, We’re proud to have earned 10/10 on your recent visit, thank you! It would be a pleasure to welcome you back any time.

8/10 Bien

Brian, Atlanta

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
It is remote. This is good and bad. No shuttle from airport is an issue. To avoid this taxi fees and being stuck in this remote area, it is very highly recommended that you rent a car from the airport for some or all of the trip. They do have a shuttle, but if you are staying for four or more days you will want to have a car to visit Rum Point and Caves.
Séjour de 3 nuits en février 2024
Réponse de The Holiday Inn Team le 13 févr. 2024
Hi Brian, Thank you for choosing us for your recent visit to the Cayman Islands. We appreciate the feedback and hope to welcome you back the next time you are on Grand Cayman!

10/10 Excellent

Neff

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 2 nuits en février 2024
Réponse de The Holiday Inn Team le 15 févr. 2024
Thank you for the five-star rating! It would be a pleasure to welcome you back, Neff.

10/10 Excellent

mary caroline

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Beautiful location. Great staff
Séjour de 4 nuits en février 2024
Réponse de The Holiday Inn Team le 12 févr. 2024
Hi Mary, Thank you for choosing us. It would be our pleasure to welcome you back any time!

10/10 Excellent

William, Chicago

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Everything was perfectly maintained, the dining area was pleasant, all staff were wonderful. A surprisingly enjoyable experience.
Séjour de 2 nuits en février 2024
Réponse de The Holiday Inn Team le 7 févr. 2024
Hi William, Thank you for the great review! We are thrilled you enjoyed all aspects of your stay and hope to welcome you back soon.

6/10 Satisfaisant

Richie

Les points forts : Propreté et personnel et service
Great to relax, not much to do. And expensive for the quality of living
Séjour de 3 nuits en janvier 2024
Réponse de The Holiday Inn Team le 7 févr. 2024
Hi Richie, Thank you for choosing to stay with us! We are pleased to hear you had a relaxing stay and hope you will consider staying with us again should your travels bring you back to Grand Cayman.

8/10 Bien

Steven

Les points forts : Personnel et service, équipements, infrastructures et conditions de l’hébergement
It’s very nice but nothing is in walking distance
Séjour de 7 nuits en janvier 2024
Réponse de The Holiday Inn Team le 19 janv. 2024
Steven, we appreciate you choosing to stay with us and it would be a pleasure to welcome you back anytime!

10/10 Excellent

Shane

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Quite area, lots of personal space. Restaurant and bar is walk-up, adjacent to pool. The only downside is the property doesn't have a beach access for swimming.
Séjour de 1 nuit en janvier 2024
Réponse de The Holiday Inn Team le 19 janv. 2024
We’re proud to have earned five stars on your recent visit, thank you! It would be a pleasure to welcome you back, Shane.

2/10 Horrible

Angela

Les points faibles : Infrastructures et conditions de l’hébergement
Séjour de 4 nuits en janvier 2024
Réponse de The Holiday Inn Team le 19 janv. 2024
Angela, we do wish you had shared more information about what made the hotel terrible. We hope you still enjoyed your time seeing the sights of Grand Cayman and all our beautiful island has to offer.

10/10 Excellent

Keneisha

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
My stay there was fantastic the only issues i have was there was no bottle water in the refrigerator. And hotel should atlease provide 2 bottles of water for all their guests
Séjour de 2 nuits en janvier 2024
Réponse de The Holiday Inn Team le 12 janv. 2024
Hi Keneisha, we appreciate you choosing to stay with us and we are glad to know that your experience was a pleasant one. We do provide complimentary water in the lobby and by the pool and encourage guests to fill their own reusable bottles. Hopefully, a return trip will be a part of your future travel plans!

4/10 Médiocre

Vrbo

Voyage en famille
Les points faibles : Personnel et service
Yeah it’s a no for me.
Well Renoir at the front desk was rude. I was called and told I needed to vacate my room but had already extended my stay. No one explained the shuttle properly and no one was at fault. Renoir made rude comments about my hair. Anytime I tried to ask a question about pricing, breakfast or the shuttle I was basically shut down and redirected. I was double billed for the $100 deposit. Still waiting on it to be given back. They were not very helpful. We met other people at the hotel they had problems with the front desk staff as well. Basically everyone had the same complaints. The communication about the shuttle pick up points and times was poor. The front desk staffers were either rude or clueless.
Séjour de 2 nuits en décembre 2023

8/10 Bien

Kameelah

Séjour de 4 nuits en décembre 2023
Réponse de The Holiday Inn Team le 19 janv. 2024
Kameelah, we appreciate you choosing to stay with us and we are glad to know that your experience was a pleasant one. Hopefully, a return trip will be a part of your future travel plans!

6/10 Satisfaisant

Stuart

Les points forts : Personnel et service
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Réponse de The Holiday Inn Team le 7 févr. 2024
Hi Stuart, Thank you for choosing to stay with us! While we wish we had earned 5 stars, we hope you will consider staying with us again the next time you visit the Cayman Islands!

6/10 Satisfaisant

Darcy

Voyage en couple
Les points forts : Personnel et service
Les points faibles : Équipements
This property had a long bumpy inconvenient road with poor transportation to local areas of interest. There werent many fun activities to make you want to stay on the property. The only restaurant was slow service but nice staff. Smoke alarms went off twice! the gym was sad. the beach was sad. the birds were annoying. the concierge desk was not helpful and they were not aware of many activities on the island to choose from. I would not stay here again.
Séjour de 9 nuits en décembre 2023

2/10 Horrible

jean

Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Roaches in the room. Fire alarm at 2:38 am. Dog constantly barking in the room next door turned out to be owned by one of the employees who put it there while they were working. Took 30 min to find a luggage cart. No interest in staying here again. Bright point- Driftwood restaurant was good food and good service.
Séjour de 1 nuit en décembre 2023

8/10 Bien

Kevin

Séjour de 7 nuits en novembre 2023
Réponse de The Holiday Inn Team le 2 janv. 2024
Hi Kevin, Thank you for staying with us. We hope to welcome you back soon.

10/10 Excellent

Ian

Les points forts : Propreté
Séjour de 1 nuit en décembre 2023
Réponse de The Holiday Inn Team le 2 janv. 2024
Hi Ian, Thanks for the 5-star rating! We hope to welcome you back in 2024!

8/10 Bien

Christina

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
.
Séjour de 1 nuit en décembre 2023
Réponse de The Holiday Inn Team le 2 janv. 2024
Hi Christina, Thank you for choosing us! We hope to welcome you back the next time you visit Grand Cayman.

6/10 Satisfaisant

Thomas, OFallon

Voyage en couple
Les points forts : Propreté, personnel et service, équipements
Great beach area although hard to get into the water during to rocks. Very shallow. Pool was nice and refreshing. The room was ok. Needs updating. Shower was good and hot. Restaurant on the grounds was good.
Séjour de 1 nuit en novembre 2023
Réponse de The Holiday Inn Team le 4 déc. 2023
Hi Thomas, Thank you for taking the time to leave us a review. We hope that you will consider staying with us again the next time your travels bing you back to the Cayman Islands!

10/10 Excellent

Anita Michelle

Les points forts : Personnel et service, équipements, infrastructures et conditions de l’hébergement
Beautiful hotel, very clean both grounds and rooms. Staff was incredibly friendly and accommodating
Séjour de 8 nuits en novembre 2023
Réponse de The Holiday Inn Team le 21 nov. 2023
Thank you for your wonderful review and rating of the Holiday Inn Resort! Please allow us to welcome you back soon for another visit!

6/10 Satisfaisant

IRENI

Voyage d’affaires
Les points forts : Personnel et service
Les points faibles : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Péssimo, muito caro e com serviços ruins.
Séjour de 4 nuits en novembre 2023
Réponse de The Holiday Inn Team le 17 nov. 2023
Hi Ireni, Thank you for choosing Holiday Inn Resort and for taking the time to provide comments about your experience with us. We are sorry to hear we did not meet your expectations. We hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.

10/10 Excellent

ADRIAN, Chaguanas

Voyage d’affaires
Les points forts : Personnel et service, équipements, infrastructures et conditions de l’hébergement
.
Séjour de 2 nuits en novembre 2023
Réponse de The Holiday Inn Team le 17 nov. 2023
We’re proud to have earned five stars on your recent visit; thank you! It would be a pleasure to welcome you back, Adrian.

8/10 Bien

Diego

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Good hotel, friendly staff. Housekeeping only 3 days per week and not very good. For the rest very nice facilities.
Séjour de 4 nuits en octobre 2023
Réponse de The Holiday Inn Team le 31 oct. 2023
Hi Diego, Thank you for taking the time to leave us a review. While we wish your experience with our housekeeping service was better, we're glad you found our staff to be friendly and enjoyed the rest of our facilities. We will pass on your comments regarding housekeeping, and we hope to welcome you again soon when your travels bring you back to Grand Cayman.

6/10 Satisfaisant

Sandra, Brooklyn

Voyage en famille
Les points forts : Propreté et infrastructures et conditions de l’hébergement
The stay was fine but they only gave us 1 roll of tissue for 4 guests, no housekeeping was done until we call the front desk and still they did not respond until a second call was made then they told us they had no staff.
Séjour de 5 nuits en juillet 2023
Réponse de The Holiday Inn Team le 25 oct. 2023
Hi Sandra, Thank you for taking the time to share your feedback with us again. We are sorry to hear that you felt your experience was not up to expectations here at the Holiday Inn Resort. Please rest assured that your feedback has already been passed on to the relevant departments. We hope that you will give us the opportunity to serve you again in the future.

10/10 Excellent

Kenyana

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Its a nice hotel .me my every needs and expectations
Séjour de 4 nuits en octobre 2023
Réponse de The Holiday Inn Team le 18 oct. 2023
Hi Kenyana, Thank you for choosing us! We are pleased to hear we met all your needs and expectations and hope to welcome you back soon.

6/10 Satisfaisant

Kashena

Séjour de 1 nuit en septembre 2023
Réponse de The Holiday Inn Team le 25 oct. 2023
Hi Kashena, Thank you for choosing the Holiday Inn Resort Grand Cayman. While we wish we had impressed you at every turn, we are grateful you gave us the opportunity to host you and hope you will give us another chance should your travels bring you back to the Cayman Islands. Thank you.

6/10 Satisfaisant

Tricia

Les points forts : Propreté et personnel et service
Séjour de 3 nuits en septembre 2023
Réponse de The Holiday Inn Team le 4 oct. 2023
Hi Tricia, Thank you for staying with us! We wish we had impressed you more and hope you will give us another chance the next time you visit Grand Cayman.

10/10 Excellent

Rigoberto

Les points forts : Infrastructures et conditions de l’hébergement
Séjour de 1 nuit en septembre 2023
Réponse de The Holiday Inn Team le 12 sept. 2023
Thank you for the five-star rating! It would be a pleasure to welcome you back, Rigoberto.

10/10 Excellent

Wendy

Voyage en famille, Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Check-in and out was a breeze, and the onsite restaurant, Driftwood was absolutely amazing. Pool area was beatiful Only drawback, no shuttle on Sundays and no hot top
Séjour de 4 nuits en août 2023
Réponse de The Holiday Inn Team le 8 sept. 2023
Wendy, we appreciate you choosing to stay with us and we are glad to know that your experience was a pleasant one. Hopefully, a return trip will be a part of your future travel plans!

10/10 Excellent

JOEL

Séjour de 1 nuit en août 2023
Réponse de The Holiday Inn Team le 24 août 2023
Thank you for the 10/10 rating! We are pleased you were satisfied with all aspects of your guest experience and look forward to welcoming you back, Joel.

8/10 Bien

Ameka, Grand Cayman

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great place to get away and relax.
Séjour de 1 nuit en août 2023
Réponse de The Holiday Inn Team le 22 août 2023
Ameka, we appreciate you choosing to stay with us and we are glad to know that your experience was a pleasant one. Hopefully, a return trip will be a part of your future travel plans!

8/10 Bien

Peter

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Les points faibles : Confort de la chambre
Too Noisy
The staff and the grounds were fine. Service and food at the Driftwood was outstanding. My only complaint was the maintenance staff and the blowers and the noise on Monday late afternoon. This needs to be much more judicious and discreet. For over an hour it sounded like we were under attack. While trying to relax on the beach. This was prime relaxation time. Many guests packed up and left, frustrated, like me. Worse, they were using blowers to blow - who knows what - in the same direction as 15-20mph gusts. Do it at a different time. Do it when no one is at the beach. Use straw brooms instead of noisy blowers that sound like chain saws. Get electric blowers that are much quieter. This is a surprising lack of consideration of your guests and their objective - to relax on your grounds.
Séjour de 3 nuits en août 2023
Réponse de The Holiday Inn Team le 18 août 2023
Hi Peter, Thank you for taking the time to tell us about your experience at Holiday Inn Resort Grand Cayman. We are thrilled you enjoyed the service and food at our Driftwood Bar & Grill and certainly appreciate your feedback regarding our landscaping contractors who take care of our grounds every Monday. While we pride ourselves on having one of the nicest landscaped hotels on the island, regrettably, there is no perfect time to have blowers going. We aim to keep disturbances to a minimum and thank you for your feedback; positive or negative it is a tool for improvement. We hope that you will consider staying with us again when you travel back to Cayman Islands!

10/10 Excellent

Nathan

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 7 nuits en août 2023
Réponse de The Holiday Inn Team le 18 août 2023
Hi Nathan, Thank you for the 5 star rating! We hope to welcome you back soon.

6/10 Satisfaisant

Patricia

Voyage en famille
Les points forts : Infrastructures et conditions de l’hébergement
Size of our room big vuew from window was very nice, the beach was terrible not developed we choose completely breakfast and we didn't received it ,we had ti call the front desk on sunday to have someone pickup our garbage after i call i was told room cleaning is Monday, Wednesday and Friday terrible no one checkin on us.
Séjour de 5 nuits en août 2023
Réponse de The Holiday Inn Team le 16 août 2023
Hi Patricia, Thank you for choosing Holiday Inn and for taking the time to provide feedback about your experience. We strive to make each stay as pleasant and comfortable as possible, and we appreciate that you brought your experience to our attention. We take feedback seriously and will share it with our team to make the necessary changes so we can provide a better experience in the future. I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.

2/10 Horrible

RONDRA

Voyage en groupe
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
They will not clean your room on the weekends unless you call and demand them. But the staff are friendly.
Séjour de 3 nuits en août 2023
Réponse de The Holiday Inn Team le 21 août 2023
Hi Rondra, Thank you so much for choosing us for your most recent visit to Grand Cayman and also for taking the time to share your feedback. We are very sorry to hear that you felt the experience you had was not up to expectations. We are still limiting entry into our guest rooms and provide full housekeeping service every Monday, Wednesday, and Friday. If guests need any replenishments on days that housekeeping is not scheduled we ask you to contact our front desk and we are happy to accommodate your needs. We apologize if this information was not relayed to you upon check-in and will follow up with our team. It would be a pleasure to welcome you back in the future to ensure you have a truly Cayman Kind experience with us.

8/10 Bien

Albert

Les points forts : Propreté et personnel et service
Séjour de 5 nuits en août 2023
Réponse de The Holiday Inn Team le 14 août 2023
Thank you for staying with us! We hope to welcome you back soon.

4/10 Médiocre

Veena

Voyage en couple
Les points faibles : Infrastructures et conditions de l’hébergement
Situated in an interior, inconvenient place. Photos & property looks scenic but the place is infested with mosquitoes. Restaurant menu is limited & ambience of food is poor.
Séjour de 1 nuit en août 2023
Réponse de The Holiday Inn Team le 14 août 2023
Hi Veena, We are grateful that you gave us the chance to host you and that you took the time to write a review for us. We aim to be very transparent on our website about our location and being the only resort situated on the North Sound Caribbean Sea, which gives a location from the crowds, but close to all Cayman offers. We are sad to read that your experience at our Driftwood Bar & Grill was not up to your expectations. Our restaurant receives high praise from our guests and local residents alike, offering daily specials, and live music three times a week. We appreciate you taking the time to share your viewpoints.

8/10 Bien

Lynette

Les points forts : Propreté et personnel et service
Séjour de 3 nuits en août 2023
Réponse de The Holiday Inn Team le 14 août 2023
Thank you for staying with us! We hope to welcome you back the next time you are visiting Grand Cayman.

8/10 Bien

Kxng

Séjour de 3 nuits en juillet 2023
Réponse de The Holiday Inn Team le 22 août 2023
Thank you for your review, Kxng. We look forward to welcoming you back, soon.

6/10 Satisfaisant

Dong

Séjour de 1 nuit en juillet 2023
Réponse de The Holiday Inn Team le 21 août 2023
Dong, we appreciate you choosing to stay with us and taking the time to rate us. We hope to welcome you back the next time you are visiting the Cayman Islands.