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Avis sur Mercure Warwickshire Walton Hall Hotel & Spa

4 out of 5
Mercure Warwickshire Walton Hall Hotel & Spa
Jubilee Drive, Wellesbourne, Warwick, England

Avis

7,6

Bien

Note des voyageurs de 10 (Excellent), d’après 303 avis sur 1000." "
Note des voyageurs de 8 (Bien), d’après 385 avis sur 1000." "
Note des voyageurs de 6 (Satisfaisant), d’après 152 avis sur 1000." "
Note des voyageurs de 4 (Médiocre), d’après 95 avis sur 1000." "
Note des voyageurs de 2 (Horrible), d’après 65 avis sur 1000." "

8,2/10

Propreté

7,8/10

Personnel et service

8,2/10

Équipements

7,6/10

Infrastructures et conditions de l’hébergement

7,2/10

Écoresponsabilité

Avis

6/10 Satisfaisant

Eric

Voyage d’affaires
Les points forts : Confort de la chambre
Séjour de 1 nuit en mars 2023
Réponse de Jonny Gunn le 8 mars 2023
Dear Eric,Thank you for taking the time to provide us with your score from your recent visit with us. We are sorry to see we did not managed to get 10/10 this visit, we hope to have the opportunity to improve on this score in the future. Kind regardsJonny Gunn

6/10 Satisfaisant

Eric

Voyage d’affaires
Les points forts : Propreté et personnel et service
Séjour de 1 nuit en janvier 2023
Réponse de Jonny Gunn le 8 mars 2023
Dear Eric,Thank you for taking the time to provide us with your score, we hope to welcome you back soon to try and improve your rating. Kind regardsJonny Gunn

8/10 Bien

Olivier

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en décembre 2019

10/10 Excellent

Francois

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en octobre 2019

10/10 Excellent

Jean-christophe

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Le lieux est magique ! Je vous le recommande. Une partie du personnel est française en plus, cool ....
Séjour de 1 nuit en janvier 2019

8/10 Bien

Andrew, Villefranche du Périgord.

Les points forts : Personnel et service, infrastructures et conditions de l’hébergement, confort de la chambre
Calme, bon prix (tarif réduit)
Bel établissement dans un cadre très calme et agréable. Chamber confortable, correct. Seul bémol: qulité de la restaurantion (pdj) - pas au niveau d'un 4 *.
Séjour de 1 nuit en septembre 2018

2/10 Horrible

Voyageur vérifié

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre

4/10 Médiocre

James, Canada

Les points faibles : Infrastructures et conditions de l’hébergement et confort de la chambre
Photos
Les photos sur la page expédia montre un bel endroit qui ressemble à un château. Ce bâtiment est bien sûr le site de l'hôtel, mais n'est qu'une salle sa bal. Les chambres sont dans d'autres bâtiments à l'arrière. Elles sont désuétes et bruyantes. Les photos nous laissaient croire que nous dormions dans le château, ce qui n'était pas le cas du tout. Fausse représentation et hôtel miteux, voilà comment je décrirais ça.

4/10 Médiocre

Voyageur vérifié

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
La présentation de l hôtel n est pas aligne à la réalité

10/10 Excellent

Fabrice, Montbeliard - france

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Nice setting and top quality hotel
Very nice setting. Quality restaurant and overall.

8/10 Bien

Yannick, Beauvais

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Walton
Très bon hotel mis à part le restaurant qui était en limite de repas

8/10 Bien

Sara

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The staff were very pleasant the food service was slow though. The grounds of the hotel were lovely
Séjour de 2 nuits en mai 2024
Réponse de GM le 20 mai 2024
Hi SaraMany Thanks for your review and delighted you enjoyed your stay

10/10 Excellent

Semera

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en avril 2024
Réponse de GM le 9 mai 2024
Hi SemeraThank you for leaving a rating and we hope to welcome you back in the future.

10/10 Excellent

Thomas

Séjour de 1 nuit en avril 2024
Réponse de GM le 20 mai 2024
Hi ThomasMany thanks for the 5/5, pleased you enjoyed your stay

10/10 Excellent

Adrian

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The hotel is set in lovely grounds, has a good choice of parking and communication before our stay was excellent. Staff on site were also very helpful and friendly. Our room was nice and clean although it was very warm with no obvious ventilation apart from the balcony door. The bar and restaurant were excellent although quite expensive. Fantastic location for a range of attractions nearby, we visited the British Motor Museum for the amazing Ford Mustang 60th Anniversary Celebration and Warwick Castle which is fantastic. Hotel was great and we will stay again I'm sure.
Séjour de 3 nuits en avril 2024
Réponse de Diane le 22 avr. 2024
Thanks very much Adrian for your lovely feedback

6/10 Satisfaisant

Paula

Voyage en famille
Was very disappointed with the leisure facilities and despite having £100 worth of treatments in their salon, they wanted £10 per time to use the pool which was shared with children’s swimming lessons every afternoon
Séjour de 2 nuits en avril 2024
Réponse de Diane le 15 avr. 2024
Thankyou Paula for your feedback

8/10 Bien

paula

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Overall good location, good accommodation, good food a bit pricey, ideal for those who want to get away. Cons Out in the sticks a good distance to get to other local shops .No street lights Our building the accommodation we stay in we had to go outside to get to the main area for our breakfast and dinner.
Séjour de 2 nuits en avril 2024
Réponse de Diane le 10 avr. 2024
Thankyou Paula,Good to see you enjoyed your stay!

6/10 Satisfaisant

Precious

Voyage en famille
Les points forts : Propreté et équipements
Beautiful settings and views. Nice and helpful staff - service was good. Lots of parking areas and walking grounds. Room clean, warm and cozy. Limited and average Menu Small and limited spar areas. Lots of linen packs left on the floor flowing from what appeared like an opened overflowing linen room and linen trolleys left by the entrance and right in front of our room - not a pretty site every time walking in and out.
Séjour de 1 nuit en mars 2024
Réponse de GM le 6 avr. 2024
Thankyou for your feedback

10/10 Excellent

Gaynor

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Beautiful room and excellent location
Séjour de 2 nuits en mars 2024
Réponse de Diane le 22 mars 2024
Thankyou Gaynor,We are delighted you enjoyed such a lovely stay with us.I hope we can welcome you back again very soon,Wishing you a wonderful weekend,Best,Diane

10/10 Excellent

Chloe

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
A very calm and relaxing atmosphere. The leisure facilities were very good and I appreciated the free use of towels, and being able to continue using the facilities after checkout. However, there was nowhere in my room to dry swimming kit to be able to use it the next day.
Séjour de 2 nuits en mars 2024
Réponse de Antonio le 8 mars 2024
Dear Choe, thank you for your review and feedback. i am pleased to read that you enjoyed your stay with us and the overall facilities, we appreciate your comments and we are looming forward to welcoming you back soon.Kind regardsAntonio

8/10 Bien

Spencer

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
We only stayed the one night but it was very good. We certainly would have no hesitation in staying there again. Swimming pool and gym were excellent. Room was large, comfortable and clean. Staff are polite and friendly. Breakfast was good and parking was very easy.
Séjour de 1 nuit en février 2024
Réponse de Antonio le 28 févr. 2024
dear Spencer, thank you for your review and kind feedback. I am pleased to read that overall you enjoyed your stay with us and you had the opportunity to explore the facilities. Once again thankyou and we are looking forward to welcoming you back in the near future.Kind regardsAntonio

2/10 Horrible

Nicole

Séjour de 1 nuit en février 2024
Réponse de Antonio le 28 févr. 2024
Dear Nicole, thank you for staying with us. Feedback are important to us to improve or maintain our level of service. I am sorry if on this occasion we did not meet your expectation and we truly hope to have the opportunity to welcoming you back in the future.Kind regardsAntonio

8/10 Bien

peter

Voyage en groupe
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Good location, and the old hall is certainly worth a look around. Food on an evening was ok but bar drinks are a touch expensive. Room warm clean and comfortable with a view towards the woods.
Séjour de 2 nuits en février 2024
Réponse de Antonio le 28 févr. 2024
Dear Peter, thank you for your review and feedback. I am pleased to read that overall you enjoyed your stay with us and we looking forward to welcoming you back in the near future.Kind regardsAntonio

10/10 Excellent

Christine

Séjour de 1 nuit en février 2024
Réponse de Antonio le 23 févr. 2024
Dear Christine, thank you for staying with us and we appreciate your business, once again thank you and we looking forward to welcoming you back soon.Kind regardAntonio

8/10 Bien

Mark

Voyage en couple
Les points forts : Personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
Rooms were tired and shabby with broken fittings. Patches were muddy and flooded. A very very disappointing experience
Séjour de 1 nuit en février 2024
Réponse de Antonio le 23 févr. 2024
Dear Mark, thank you for your review. I am sorry to read that some aspect of your visit did not meet your expectations. Please accept our apologies for any inconvenience caused on this occasion and we truly hope to have the opportunity to welcoming you back in the near future.Kind regardsAntonio

8/10 Bien

Hill

Voyage en groupe
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Hotel room was nice clean and comfortable, food was good. Spa was booked up all weekend which was a shame as we were hoping for a bit of pampering
Séjour de 2 nuits en février 2024
Réponse de Antonio le 19 févr. 2024
Dear Hill, thank you for your review and feedback. I am pleased to read that you enjoyed your stay with us. I am pleased to read your positive comments which I have shared with the relevant head of department, they would also like to thank you and we all looking forward to welcoming you back soon.Kind regardsAntonio

10/10 Excellent

JULIANNA

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Absolutely amazing place to spend a quality time for relaxing. The staff are very friendly and helpful. Definitely I'll come back again.
Séjour de 1 nuit en février 2024
Réponse de Antonio le 19 févr. 2024
Dear Juliana, thank you for your review and kind feedback. I am pleased to read that overall you enjoyed your stay with us and that the team looked after you, we are looking forward to welcoming you back in the near future.Kind regardsAntonio

4/10 Médiocre

Voyageur vérifié

Voyage en famille
Not what you pay for
Nice location but the few issues which just didn’t make the stay great, firstly the phone lines NEVER worked, couldn't get in touch with room service or front desk. Power cut so swimming pools couldn’t be used. The tv only half the channels worked. When paying £300 for 2 nights you expect abit more. The staff in the restaurant were great and very helpful. Shame really
Séjour de 2 nuits en février 2024
Réponse de Antonio le 19 févr. 2024
Dear Guest, thank you for your review and feedback. I am sorry to read that some aspect of you visit did not meet your expectations and rest assured that I have shared your comments with the relevant team for them to investigate and action. Once again thank you and we truly hope to have the opportunity to welcoming you back in the near future.Kind regardsAntonio

10/10 Excellent

Lyndon

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en février 2024
Réponse de Antonio le 19 févr. 2024
Dear Lyndon thank you for staying with us and for the score of 10, we are pleased that you enjoyed your stay and we are looking forward to welcoming you back soon.Kind regardsAntonio

8/10 Bien

Dawn

Voyage d’affaires
Les points forts : Confort de la chambre
Huge sprawling hotel - needs better signage
This is quite a difficult hotel to review. We arrived in torrential rain - the hotel has a very long approach road which was mostly underwater. Not flooded but concealed. The water hid the speed bumps which came as a shock in a heavily loaded van. I think these could be painted white and the road better drained. However, the hotel has signage, which is not lit. We, and other guests, could not find the reception. This is probably ok on a summer evening but in the dark, with torrential rain, it requires improvement. When we made it inside the hotel there was no signage to reception. But, having finally found reception the reception area was recently refurbished, the staff brilliant, and understanding of our inability to navigate. Staff on the bar were great but restaurant lead was rude and unhelpful. He told us as we hadn’t booked or prepaid, we couldn’t have a table. In a half empty restaurant. Fortunately a fellow guest offered us his table. Bar staff were lovely. The site is huge, some new rooms, some older. Ours was a fantastic design but marked by signs of mould. But maybe just in need of a refresh. The receptionist told us a lot of maintenance takes place at this time of year. We were disappointed that the TV didn’t work, due to signal problems. But we had ipad with us so used that. The hotel is made up of many areas, all with their own parking, so I would suggest navigating to Reception before choosing a parking space and unloading your luggage.
Séjour de 1 nuit en février 2024
Réponse de Antonio le 14 févr. 2024
Dear Dawn, thank you for your review and constructive feedback. I am pleased to read that overall you enjoyed your visit, feedback are important to us, It is vitally important that I hear where we are getting it right and where we can also focus our attention to improve on service and guests satisfaction. I have shared your comments with the relevant head of department for the to investigate and action. We are sorry for any inconvenience caused for some of the issues you mentioned. Once again thank you and we are looking forward to welcoming you back in the near future.Kind regardsAntonio

6/10 Satisfaisant

Danny

Séjour de 1 nuit en février 2024
Réponse de Antonio le 14 févr. 2024
Dear Danny, thank you for staying with us, we hope that you enjoyed your visit and we looking forward to welcoming you back in the near future.Kind regardsAntonio

6/10 Satisfaisant

james

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Les points faibles : Confort de la chambre
beds very poor, rooms very basic
Séjour de 2 nuits en février 2024
Réponse de Antonio le 12 févr. 2024
Dear James, thank you for your review review. I am sorry to read your comments, I will ask the relevant head of department to investigate your comments in regards to the bed, we are sorry for any inconvenience caused and we truly hope to have the opportunity to welcoming you back in the near future.Kind regardsAntonio

10/10 Excellent

Shirley

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en février 2024
Réponse de Antonio le 5 févr. 2024
Dear Shirley, thank you for your review and giving us a score of 10 out of 10, we appreciate it.Once again thank you and we looking forward to welcoming you back soon.Kind regardsAntonio

8/10 Bien

Orazio

Voyage d’affaires
Les points forts : Propreté et équipements
Was a quick stay over. Bedrooms was nice and comfy and nice choice of breakfast choice.
Séjour de 1 nuit en janvier 2024
Réponse de Antonio le 29 janv. 2024
Dear Orazio, thank you for your review and comments. I am pleased to read that you enjoyed you stay and we looking forward to welcoming you back in the near future.Kind regardsAntonio

10/10 Excellent

Andrew

Séjour de 1 nuit en janvier 2024
Réponse de Antonio le 29 janv. 2024
Dear Andrew, thank you for your review and for staying with us. we really appreciate your business and we looking forward to welcoming you back in the near future.Kind regardsAntonio

10/10 Excellent

Martin

Séjour de 1 nuit en janvier 2024
Réponse de Antonio le 12 janv. 2024
Dear Martin, thank you for staying with us and for your review. Thank you also for the score of 10 out of 10 we appreciate it and we looking forward to welcoming you back soon.Kind regardsAntonio

8/10 Bien

Colman

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Lovely Hotel.
Nice relaxing break with family. Beautiful location.
Séjour de 3 nuits en janvier 2024
Réponse de Antonio le 12 janv. 2024
Dear Coleman, thank you for staying with us and for your review. I am pleased to read that overall you enjoyed your stay and we are looking forward to welcoming you back in the near future.Kind regardsAntonio

6/10 Satisfaisant

Rach

Séjour de 2 nuits en décembre 2023
Réponse de Antonio le 5 févr. 2024
Dear Rach, thank you for staying with us, I am sorry to see the score of 6 out of 10. Feedback are important to us to improve or maintain our service delivery standards, if you like to let us know were we can improve we would be greatly appreciate it.Once again thank you and we looking forward to welcoming you back soon.Kind regardsAntonio

6/10 Satisfaisant

Voyageur vérifié

Les points forts : Personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement et confort de la chambre
Good spa
I booked a King Suite which was very run down and cold. The room needs better heating to provide comfort in winter. I stayed during very windy weather meaning the windows rattled all night. I did however have a spa treatment which was wonderful.
Séjour de 1 nuit en décembre 2023
Réponse de Antonio le 29 déc. 2023
Dear Guest, thank you for your review and feedback. I am sorry to read that some aspect of your stay did not meet your expectations on this occasion, I have shared your your comments with the relevant head of department and they would alos like to be associated with my apologies. Once again thank you and we truly hope to have the opportunity to welcoming you back in the future.Kind regardsAntonio

10/10 Excellent

Kristina

Voyage en famille, Voyage en groupe
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
I was impressed and excited highly recommend thank you so much… ☺️
Séjour de 1 nuit en décembre 2023
Réponse de Antonio le 29 déc. 2023
Dear Kristina, thank you so much for your review and kind comments. I am pleased to read that you enjoyed your visit and we looking forward to welcoming you back soon.Kind regardsAntonio

8/10 Bien

Benjamin

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
It was pretty good, but a bit misleading, you are not staying in the beautiful fancy building displayed in the advertising. You're staying in a different building, that feels more like a hospital or something. Rooms were fine..
Séjour de 2 nuits en décembre 2023
Réponse de Antonio le 29 déc. 2023
Dear Benjamin, thank you for your review and feedback. I am sorry to read your comments in regards to the location of your room, rooms are allocated based on the type booked, I am sorry if you feel disappointed and I truly hope this will not deter you using the hotel in the future.Once again thank you and we are looking forward to welcoming you back soon.Kind regardsAntonio

8/10 Bien

Andrea

Voyage en groupe
Lovely hotel with friendly staff and a good buffet breakfast. The only niggle was that the bedside lamps did not work in my room.
Séjour de 2 nuits en décembre 2023
Réponse de Antonio le 29 déc. 2023
Dear Andrea, thank you for your review and feedback. Please accept my apologies for the bedside light not working, I truly hope this was not to much of an inconvenience. We really appreciate you staying with us and are pleased that overall you enjoyed your visit and we looking forward to welcoming you back soon.Kind regardsAntonio

10/10 Excellent

Ashley

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Really nice stay
Lovely hotel and facilities, as well as friendly staff. Would come back again for sure !!
Séjour de 1 nuit en décembre 2023
Réponse de Antonio le 29 déc. 2023
Dear AshleyThank you for your review and kind comments. We are pleased to read that you enjoyed your stay and the facilities and we are looking forward to welcoming you back soon.Kind regardsAntonio

10/10 Excellent

JO

Voyage en famille, Voyage en groupe
Les points forts : Propreté, personnel et service, confort de la chambre
Another Great Christmas Party. See you in 2024
From year to year I book a Christmas joiner party. Booking handled well by Tiana. Rooms and breakfast were fantastic for our overnight stay. Stefan looked after my party so well on the evening and was an absolute star. Thank you so much.
Séjour de 1 nuit en décembre 2023
Réponse de Antonio le 29 déc. 2023
Dear JoThank you for your review and for choosing once again Walton Hall for your event. We are pleased to read that you enjoyed your stay and the party and we looking forward to welcoming you back in the near future.Kind regardsAntonio

10/10 Excellent

JO

Voyage en groupe
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Amazing Christmas Party As Always. See You In 2024
Tiana organised my annual friends and family joiner party. Great job. Rooms were amazing, we upgraded to the old hall, breath taking! Stefan greeted us on the 15th December. He was so attentive to everyone and my guests were made to feel very special all night. Stefan is a new member of staff and an absolute boon to Walton Hall… fantastic manager material!
Séjour de 1 nuit en décembre 2023
Réponse de Antonio le 18 déc. 2023
dear Jo, once again thank you for your review and indeed for your kind feedback about the stay, the experience and the team especially Tiana. We really appreciate you choosing us and we looking forward to welcoming you back soon.

10/10 Excellent

JO

Séjour de 1 nuit en décembre 2023
Réponse de Antonio le 18 déc. 2023
Dear Jo, thank you for your review and staying with us. we are pleased that you enjoyed your visit and we looking forward to welcoming you back soon.Kind regardsAntonio

10/10 Excellent

Christine

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en décembre 2023
Réponse de Antonio le 18 déc. 2023
Dear Christine, thank you for your review and staying with us. We looking forward to welcoming you back soon.Kind regardsAntonio

4/10 Médiocre

Anjie

Voyage en famille
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
We were put into an apartment as they didn’t have a room available with walk in shower as requested & previously confirmed. It was cold & smelt damp & didn’t have a walk in shower. We ordered room service & it was cold. We asked for heaters & didn’t get any - having to sit with towels over us to keep warm. Complained & are still waiting to hear from the hotel
Séjour de 1 nuit en décembre 2023
Réponse de Antonio le 18 déc. 2023
Dear Anjie, Many thanks for providing feedback following your stay with us. It is vitally important that I hear where we are getting it right and where we can also focus our attention to improve on service and guest satisfaction. I am sorry to learn that some aspects of your stay did not meet your expectations. Please be assured this is not indicative of the usually high standards of hospitality we would wish to offer and I am only sorry your stay was marred by these shortfalls. Once again thank you for your comments and I do hope that we might have the pleasure of welcoming you back to the hotel on future occasions.Yours sincerelyAntonio

10/10 Excellent

Sarah

Voyage en groupe
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Great stay
I was really pleasantly surprised how lovely modern and well presented the hotel is. Our room was really spacious as well. Would definitely recommend!
Séjour de 1 nuit en décembre 2023
Réponse de Antonio le 11 déc. 2023
Dear Sarah, thank you so much for your review and feedback, I am pleased to read that you enjoyed your stay and we are looking forward to welcoming you back soon.Kind regardsAntonio

2/10 Horrible

Lee

Voyage d’affaires
Les points faibles : Personnel et service, infrastructures et conditions de l’hébergement, confort de la chambre
Not an hotel i would stay again very noisy and people smoking
Séjour de 1 nuit en décembre 2023
Réponse de Antonio le 9 déc. 2023
Dear Lee, thankyou for your review. I am sorry to read that some aspect of your visit did not meet your expectations, please accept my apologies for any inconvenience caused and I truly hope to have another opportunity to welcoming you back in the future. Kind regardsAntonio