Suite Exclusive, 2 chambres, non-fumeurs (Le Regina) | Literie hypoallergénique, minibar, coffres-forts dans les chambres

Avis sur Mamaison Le Regina Boutique Hotel

5 out of 5
Mamaison Le Regina Boutique Hotel
Ul. Koscielna 12, Warsaw, Masovia

Avis

9,6

Exceptionnel

Note des voyageurs de 10 (Excellent), d’après 772 avis sur 1002." "
Note des voyageurs de 8 (Bien), d’après 186 avis sur 1002." "
Note des voyageurs de 6 (Satisfaisant), d’après 28 avis sur 1002." "
Note des voyageurs de 4 (Médiocre), d’après 10 avis sur 1002." "
Note des voyageurs de 2 (Horrible), d’après 6 avis sur 1002." "

9,8/10

Propreté

9,6/10

Personnel et service

9,2/10

Équipements

9,6/10

Infrastructures et conditions de l’hébergement

9,2/10

Écoresponsabilité

Avis

10/10 Excellent

nathalie

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en août 2023
Réponse de Paulina Waberska, Front Office Manager le 9 août 2023
Dear Nathalie, Thank you for sharing your valuable opinion with us. It is wonderful to see that your stay was perfect. Your high rating means a world to us. Please feel invited any time! Wishing you a wonderful day :)

10/10 Excellent

Loïc

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Ideal for a weekend
Hotel is very well located, near the old town. Great stay
Séjour de 1 nuit en avril 2023
Réponse de Paulina Waberska Front Office Manager le 27 avr. 2023
Dear Mr. Loïc, We would like to express our appreciation for such kind words. It was truly a pleasure to host you and now we are looking forward to seeing you again. It is wonderful that our Hotel and the location of it appealed to you. Have a wonderful day!

10/10 Excellent

Xavier

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
J'ai aimé le côté très classe de l'hôtel dès mon entrée
Séjour de 7 nuits en juillet 2022
Réponse de Paulina Waberska Front Office Manager le 31 juil. 2022
Dear Xavier, Thank you for taking time and sharing your valuable opinion with us. We are so glad that you liked our classy interior. We hope you had a pleasant stay. Your high rating means a world to us. Please feel invited any time!

10/10 Excellent

Coline

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
L’hôtel est vraiment très agréable et le personnelle également. Ambiance chaleureuse et emplacement parfait!
Séjour de 3 nuits en octobre 2021
Réponse de Paulina Waberska Front Office Manager le 4 nov. 2021
Dear Ms Coline, Thank you so much for taking time and sharing your valuable opinion with us. It is a pleasure to hear that our hotel appealed to you. I hope you had a lovely stay with us. Please feel welcomed any time. Have a wonderful day!

8/10 Bien

Frederic

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Très bien, mais pas conforme à ce qui est annoncé.
Hotel très agréable. Indépendant et pas trop grand, avec une vari personnalité. Très propre et comfortable, très bien situé. Parking public extérieur, bon marché, à proximité. Service globalement attentionné, mais lent au petit déjeuner. Contrairement à ce qui est annoncé, il n'y a pas de salle de fitness / gym, ni de vrai restaurant sur site, juste un room service limité.
Séjour de 1 nuit en septembre 2021
Réponse de Paulina Waberska Front Office Manager le 13 sept. 2021
Dear Mr Frederic, Thank you for taking time and sharing your valuable opinion with us. I am glad that atmosphere in our hotel appealed to you. Please accept my sincere apologies due to inconveniences caused. Some of the hotel's services are limited due to coronavirus polish policy. I hope that despite some issues your stay was lovely and we will have an opportunity to host you in the nearest future. Have a wonderful day!

10/10 Excellent

michel

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Juste parfait
Séjour de 2 nuits en septembre 2020
Réponse de Sandra Delegiewicz le 17 sept. 2020
Dear Michel, Thank you very much for your feedback. We are so glad you have had an enjoyable stay. Looking forward to welcome you back in the not so distant future. Have a lovely day. Warm regards,

10/10 Excellent

Patrick, Ceyreste

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Le top. Bon emplacement. Chambre (supérieure) parfaite. Tarifs attractifs (grâce à la peur du covid). Mesures d'hygiène parfaitement respectées.
Séjour de 1 nuit en septembre 2020
Réponse de Maryna Sokolianska le 14 sept. 2020
Dear Patrick, Thank you very much for taking time to share your experience. We are glad you enjoyed our location and the quality of our bedrooms. We hope to see you again and ensure you a even a better stay. Have a lovely day!

10/10 Excellent

Michel

Voyage en groupe
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Calme du lieu.
Séjour de 3 nuits en janvier 2020
Réponse de Łukasz Domaszczynski le 12 janv. 2020
Dear Michel, Thank You posting your positive feedback. Kind regards,

8/10 Bien

Marie - Stella

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 4 nuits en décembre 2019
Réponse de Łukasz Domaszczyński le 4 janv. 2020
Dear Marie-Stella, Thank you for sharing your good review with us. Kind regards.

10/10 Excellent

Voyageur vérifié

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Bon emplacement Très calme Beau buffet mais cher Très bon accueil et bonne disponibilité du personnel
Séjour de 4 nuits en novembre 2019
Réponse de Łukasz Domaszczyński le 22 nov. 2019
Dear Guest, Thank You very much for your top review. Kind regards,

10/10 Excellent

frederic

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Belle hôtel en plein centre
Très belle hôtel en plein centre ville. Chambre spacieuse et très calme. Très bon restaurant et petit déjeuner. Seul bémol, la literie manque un peu de fermeté
Séjour de 3 nuits en juillet 2019
Réponse de Łukasz Domaszczyński le 22 juil. 2019
Dear Frederic, Thank you very much for taking the time to post your comments about your recent visit in Mamaison Hotel Le Regina Warsaw. I am delighted to hear your stay was enjoyable while you visited Warsaw. Thank you again and I look forward to welcoming you back the next time you visit Warsaw. kind regards,

10/10 Excellent

Voyageur vérifié

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Très bel hôtel situé à proximité de la vieille ville. Personnel accueillant et agréable. Belle chambre. Nous le recommandons.
Séjour de 1 nuit en mai 2019
Réponse de Lukasz Domaszczynski le 28 mai 2019
Dear Guest, Thank You for your great feedback. Kind regards,

8/10 Bien

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Hotel très bien situé, personnel sympa mais ne parlant pas du tout français dommage pour un 5 étoiles. Chambres très propre mais un peu petite. Bon petit déjeuner
Séjour de 4 nuits en décembre 2018
Réponse de Lukasz Domaszczynski le 30 déc. 2018
Dear Guest, Thank you for taking the time to share your comments and observations with us following your stay at Mamaison Le Regina. We greatly appreciate your feedback. Kind regards,

6/10 Satisfaisant

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 3 nuits en décembre 2018
Réponse de Lukasz Domaszczynski le 15 déc. 2018
Dear Guest , Thank You for sharing your feedback with us. Kind regards,

10/10 Excellent

Olivier, Canton de Vaud

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Le charme d’une vieille ville découverte à pied!
Découvertes de Varsovie, de sa vieille ville et de ses parcs, de ses palais. Visite guidée à pied. Tout au long de ces trois jours, nous avons beaucoup marché grâce à une vieille ville entièrement rendue aux piétons comme tous les week-ends.
Réponse de Lukasz Domaszczynski le 9 mai 2018
Dear Olivier, Thank You very much for the perfect rating. We are happy to read that your stay was enjoyable. We look forward for your next visit. Kind regards,

8/10 Bien

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
HOTEL MAGNIFIQUE SITUE DANS QUARTIER TRES SYMPA
belle situation et quartier vivant belles ballades autour
Séjour de 1 nuit en décembre 2017
Réponse de Lukasz Domaszczynski le 5 janv. 2018
Dear Sirs, Thank you very much for your feedback. Kind regards,

10/10 Excellent

ANNE LISE

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en novembre 2017
Réponse de Lukasz le 2 déc. 2017
Dear Anne Lise, Thank you for your feedback. Kind regards, Lukasz Domaszczynski Front Office Manager

8/10 Bien

Sandra, Rouen

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Un très beau séjour à l'hôtel, personnel accueillant et hôtel proche de la vieille ville à pied
Séjour de 2 nuits en septembre 2017
Réponse de Lukasz Domaszczynski Front Office Manager le 7 oct. 2017
Dear Sandra, Thank you very much for your comment about your recent stay. We look forward to welcoming you again at Mamaison Hotel Le Regina Warsaw. Kind regards,

10/10 Excellent

Eric

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Mamaison deserves its name!
Wonderful stay, great hotel and location, nice and cosy swimming pool, comfortable room. Just one point, the air conditioning is a bit too noisy
Séjour de 1 nuit en août 2017
Réponse de Lukasz le 11 août 2017
Dear Eric, Thank you for your positive feedback. I am very sorry for the inconveniences regarding to the noise from air condition. Kind regard, Lukasz Domaszczynski Front Office Manager

10/10 Excellent

Luc, Quebec, Canada

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Très bien situé, à proximité de la vieille ville.
Hotel 1ère classe dans un cadre enchanteur. Idéale pour vivre la vieille Europe. Situation idéale pour visiter Varsovie.
Réponse de Lukasz le 18 mai 2017
Dear Luc, Dear , Thank you for writing such an encouraging review of Hotel Mamaison Le Regina. I am happy to hear your stay was enjoyable while you visited Warsaw Kind regards, Lukasz Domaszczynski Front Office Manager

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Réponse de General Manager le 31 déc. 2016
Dear Guest, Thank you for your opinion. Kind regards, Lukasz Domaszczynski Front Office Manager

10/10 Excellent

Quentin

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
weekend
Sejour d'un weekend, parfait
Réponse de General Manager le 19 déc. 2016
Dear Guest, Thank you very much for your opinion. Kind regards Lukasz Domaszczynski Front Office Manager

8/10 Bien

Julien

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Hotel bien situé
Dans le vieux Varsovie, bien situé près des activités/attractions importantes (distances de marche). Personnel très accueillant
Lit
Salle de bain
Attractions à proximité
Bons restaurants proches
Réponse de Łukasz Domaszczyński le 16 sept. 2016
Dear Julien, Thank you very much for taking the time to post your comments about your recent visit in Mamaison Hotel Le Regina Warsaw. I am delighted to hear your stay was enjoyable while you visited Warsaw as we are very lucky with our location. I am also glad that you were happy with service provided and I will be sure to pass on your comments to our team. Thank you again and I look forward to welcoming you back the next time you visit Warsaw. Kind regards, Łukasz Domaszczyński Front Office Manager

10/10 Excellent

anthony, Paris

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Très agréable
Séjour agréable, avec plus de choses à découvrir que je ne le pensais!
Réponse de General Manager le 29 août 2016
Dear Sir, Thank you very much for sharing your opinion regarding our hotel. I am happy to hear that you were positively surprised during your stay in Mamaison Le Regina. Kind regards

10/10 Excellent

Keiko

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Réponse de General Manager le 10 janv. 2017
Dear Guest, Thank you for posting your review. Kind regards Lukasz Domaszczynski Front Office Manager

10/10 Excellent

Cedric

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Réponse de General Manager le 10 janv. 2017
Dear Cedric, Thank you for posting your review. Kind regards Lukasz Domaszczynski Front Office Manager

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre

8/10 Bien

cath, Versailles

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Bon choix de destination pour un weekend prolongé.
Varsovie est une ville qui mérite d'être visitée, ville très propre agréable et calme. Une ville en renouveau avec des gens serviables. La vieille ville est remarquable par son charme et ses couleurs. Des espaces verts conséquents et magnifiques et des grandes artères où la circulation se fait de façon fluide. Varsovie vaut son détour.

10/10 Excellent

Christophe, montmorency

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Très bon hotel
Hotel bien situé à 5 mins à pied de l'entrée de la vielle ville avec plusieurs bon restaurants à proximité. Très bon confort de la literie et piscine/sauna très agréable en rentrant après journée de marché à -10 degrees. Je recommande vivement!

10/10 Excellent

Pierre, Bordeaux

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Hôtel Le Regina
L'hôtel est situé aux abords de la vieille ville, un peu excentré, ce qui offre un calme très plaisant pour une capitale. Les chambres sont parfaitement aménagées, le personnel est très sympathique et à l'écoute des différentes demandes, bref l'hôtel est parfait. La restauration de l'hôtel est délicieuse, avec une terrasse côté cour intérieure et une autre, sous les arches de l'entrée. Dans les deux cas, le site est vraiment agréable. L'hôtel est donc à recommander, avec un rapport qualité / prix excellent !
Réponse de Lukasz le 31 oct. 2014
Dear Pierre, Thank you for posting a review of our hotel and recommend Mamaison Le Regina Warsaw in such a nice way. Your words state a great value for me and the entire team. We are happy and proud that our everyday's work is visible and reflects on our guests’ satisfaction and good impressions in memory when you leave. Hoping to welcome you again in the not too distant future. Best regards, Łukasz Domaszczyński Front Office Manager

8/10 Bien

KUTLU

Voyage en couple
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Although I booked a king size bed, we were given 2 twin beds together, I was too tired I did not bother …but at night I could not sleep because it is impossible for 2 adults being able to sleep on that tiny bed. So I went to reception at 3am and complained and they gave room with bigger bed. This should have been done in the first place. For 2 night stay it is a hassle to change a room!
Séjour de 2 nuits en mai 2024
Réponse de Paulina Waberska, Front Office Manager le 22 mai 2024
Dear Kutlu,Thank you for taking the time to share your feedback. We sincerely apologize for the inconvenience you experienced during your stay. We are sorry to hear that you were initially given a room that did not meet your expectations and that it caused discomfort.Your comments are valuable to us, and we understand how important a good night's sleep is, especially when traveling. We regret that you had to go through the hassle of changing rooms in the middle of the night. Please know that this is not the standard of service we strive to provide, and we will be addressing this issue with our team to ensure it does not happen again in the future.We appreciate your patience and understanding, and we are glad that we were able to resolve the issue eventually. If you choose to stay with us again, please contact us directly, and we will ensure that your room preference is met from the start.Thank you for bringing this to our attention, and we hope to have the opportunity to provide you with a more comfortable stay in the future.Best regards,

10/10 Excellent

Leslie

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Excellent location, exceptional style. Hotel is clean and fancy! Two welcomed features after long period of travel. Amazing spa-like washroom in our family room. Pool area at the hotel is absolutely lovely. Location/proximity to old town area is fabulous. The fountain area near the hotel is beautiful. Stay here if you can!
Séjour de 2 nuits en mai 2024
Réponse de Paulina Waberska, Front Office Manager le 20 mai 2024
Dear Mr. Leslie,Thank you for your wonderful review! We are delighted to hear that you enjoyed your stay with us. It is great to know that our location, style, and cleanliness met your expectations, especially after a long period of travel.We are thrilled that you loved the spa-like washroom in your family room and found the pool area lovely. Our proximity to the old town and the beautiful fountain area are indeed highlights, and we are glad you appreciated them.We hope to welcome you back soon for another fantastic stay! Best regards,

10/10 Excellent

Steven

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great location! Nice room. Very friendly staff. I would recommend this hotel to all.
Séjour de 2 nuits en avril 2024
Réponse de Paulina Waberska, Front Office Manager le 29 avr. 2024
Dear Steven,Thank you for the kind words! We are delighted you appreciated our central location, comfortable accommodations, and our team's hospitality. Thank you for the recommendation—we cannot wait to welcome you back for another wonderful stay!

10/10 Excellent

Luis

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great place
Séjour de 2 nuits en mars 2024
Réponse de Paulina Waberska, Front Office Manager le 29 avr. 2024
Dear Luis,Thank you for the glowing review! We are thrilled to hear you had a wonderful experience at our hotel. Your kind words mean the world to us. We sincerely appreciate your feedback and look forward to welcoming you back for another memorable stay in the future!

10/10 Excellent

Agnieszka

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 3 nuits en février 2024
Réponse de Paulina Waberska, Front Office Manager le 16 avr. 2024
Szanowna Pani Agnieszko,Bardzo dziękujemy za wyrażenie tak pozytywnej opinii! Miło nam, że Pani pobyt w naszym hotelu był udany. Zawsze staramy się zapewnić naszym gościom niezapomniane doświadczenia, więc jesteśmy niezmiernie zadowoleni, że spełniliśmy Pani oczekiwania. Mam nadzieję, że w przyszłości będziemy mieli okazję ponownie gościć Panią w naszym hotelu, serdecznie zapraszamy.

10/10 Excellent

Joanne

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Excellent location walking distance to old town and many restaurants. The staff are very attentive, the young tall man with curly hair could not do enough for us. We had an early tour of Auschwitz in our second day and the hotel provided us with a fabulous boxed breakfast to take with us as we were too early to eat in restaurant. I can not say enough good about this hotel!! If back in Warsaw I will definitely stay here!!
Séjour de 2 nuits en mars 2024
Réponse de Paulina Waberska, Front Office Manager le 19 mars 2024
Dear Ms. Joanne,Thank you so much for taking the time to share your experience with us!We are thrilled to hear that you enjoyed your stay at our hotel and that our location, attentive staff, and service met your expectations.We are delighted that our team left a positive impression on you with their exceptional service. Providing a memorable experience for our guests is always our top priority, and it is wonderful to know that we succeeded in making your stay comfortable and enjoyable.We are also glad to hear that you appreciated the boxed breakfast we prepared for your early tour of Auschwitz. Your kind words truly mean a lot to us, and we would be honored to welcome you back to our hotel whenever you find yourself in Warsaw again.Please do not hesitate to reach out if there is anything we can assist you with in the future.Kind regards

10/10 Excellent

Magdalena

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Highly recommend this Hotel.Very firendly personel,very clean hotel,convenient ,suitable for people of all ages
Séjour de 3 nuits en mars 2024
Réponse de Paulina Waberska, Front Office Manager le 14 mars 2024
Dear Ms. Magdalena,Thank you so much for taking the time to share your experience! We aim to create a comfortable and convenient experience for all our guests, regardless of age, and it is fantastic to hear that we achieved that during your visit. We truly appreciate your recommendation and hope to have the pleasure of welcoming you back again soon!

10/10 Excellent

Ruvim

Séjour de 2 nuits en mars 2024
Réponse de Paulina Waberska, Front Office Manager le 31 mars 2024
Dear Ruvim,Thank you so much for taking the time to share your experience! We are delighted to hear that you had such a positive stay with us. Providing exceptional service and creating memorable moments for our guests is always our top priority, and we are thrilled that we were able to exceed your expectations.We truly appreciate your kind words and look forward to welcoming you back for another fantastic stay in the future.Warm regards

10/10 Excellent

Dean

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Everything that we expected and more
Séjour de 3 nuits en mars 2024
Réponse de Paulina Waberska, Front Office Manager le 11 mars 2024
Dear Dean,Thank you for sharing your valuable opinion with us. It is a pleasure to see that your stay was perfect. We always do our best to fulfill the needs of our Guests. Please feel welcomed any time!

10/10 Excellent

Erik Andreas

Séjour de 2 nuits en janvier 2024
Réponse de Paulina Waberska, Front Office Manager le 5 févr. 2024
Dear Mr. Andreas,Thank you for rating our hotel a perfect 10 – it truly warms our hearts. Providing a wonderful experience for our guests is our top priority, and we are delighted to know we hit the mark during your stay.Once again, thank you for choosing our hotel, and we hope to have the pleasure of welcoming you back in the future. If you have any suggestions or if there is anything else you would like to share, please feel free to reach out.

10/10 Excellent

MR SAFWAN

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
very comfortable hotel, central position, nice swimming pool and sauna. Staff are very good and helpful
Séjour de 4 nuits en janvier 2024
Réponse de Paulina Waberska, Front Office Manager le 9 janv. 2024
Dear Mr Safwan,Thank you so much for taking the time to share your positive experience! We are delighted to hear that you found our hotel very comfortable, enjoyed our central location, and took advantage of our amenities like the swimming pool and sauna. It is especially heartening to know that our staff contributed to making your stay enjoyable. Providing excellent service is a top priority for us, and your kind words are truly appreciated. If there is anything specific you loved about your visit or any suggestions you have for us to enhance future stays, please feel free to share. We look forward to welcoming you back for another wonderful experience!Best regards

10/10 Excellent

Sotia

Voyage en groupe
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en janvier 2024
Réponse de Paulina Waberska, Front Office Manager le 9 janv. 2024
Dear Ms. Sotia,I am thrilled to hear that you had such a positive experience at the hotel, rating it a perfect ten out of ten! Your feedback is incredibly valuable to us and serves as a testament to the hard work of our team. If there are any specific aspects of your stay that you found particularly impressive or any suggestions you might have for improvement, we would love to hear more. We appreciate your support and hope to have the pleasure of hosting you again in the future!Best regards

8/10 Bien

Kristina

Voyage en famille
Les points forts : Infrastructures et conditions de l’hébergement
Séjour de 1 nuit en décembre 2023
Réponse de Paulina Waberska, Front Office Manager le 9 janv. 2024
Dear Ms. Kristina,Thank you for taking the time to share your feedback with us. However, we noticed that you rated us 8 out of 10, and we would love to learn more about your specific observations. Your insights are invaluable to us as we continuously work towards enhancing our services and ensuring a memorable stay for all our guests.If there are areas where you believe we can improve or if there were particular aspects that stood out to you, please feel free to share more details. Thank you once again for choosing our hotel, and we hope to have the opportunity to welcome you back for an even better experience.Best regards

10/10 Excellent

Kassandra

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 4 nuits en janvier 2024
Réponse de Paulina Waberska, Front Office Manager le 9 janv. 2024
Dear Ms. Kassandra,Thank you for sharing your positive experience with the hotel! It is always great to hear when guests have a flawless stay and rate their experience a perfect ten out of ten. Your feedback is valuable not only to us but also to other potential guests who may be considering staying with us. Your satisfaction is our priority, and we look forward to welcoming you back on your next visit!Best regards

10/10 Excellent

Sogol

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en décembre 2023
Réponse de Paulina Waberska, Front Office Manager le 20 déc. 2023
Dear Sogol,Thank you for sharing your valuable opinion with us.Maximum rating is much appreciated. There is no doubt that you had a perfect stay with us. Please feel welcomed anytime!

8/10 Bien

Paul

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Great hotel in many ways, but…..
Very comfortable, excellent location in quiet street in New Town (Nowe Miasto) area, and staff were without fail friendly, obliging and helpful. Good range and choice at the breakfast buffet, but the cooked items, each morning of our five day stay, we’re only luke-warm at best. The water in the pool was warm enough on our first day, but on the next two days it was painfully cold - disappointing.
Séjour de 5 nuits en décembre 2023
Réponse de Paulina Waberska, Front Office Manager le 20 déc. 2023
Dear Mr. Paul,Thank you for your detailed feedback. We are pleased to hear you found our location comfortable and our staff friendly and helpful. Your comments about the breakfast buffet and pool temperature are noted, and we apologize for any inconvenience caused.Rest assured, we will address these issues to ensure a more enjoyable experience for our guests in the future. We appreciate your valuable input and hope to welcome you back for an improved stay.

10/10 Excellent

Kajsa

Séjour de 3 nuits en décembre 2023
Réponse de Paulina Waberska, Front Office Manager le 20 déc. 2023
Dear Ms. Kasja,Thank you for the stellar review and perfect score! We are delighted you enjoyed your stay. Your feedback means a lot to us. We look forward to hosting you again soon!

10/10 Excellent

Zygmunt

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en novembre 2023
Réponse de Paulina Waberska, Front Office Manager le 20 déc. 2023
Szanowny Panie Zygmumcie ,Dziękujemy za pozytywną opinię! Cieszymy się, że pobyt w naszym hotelu spełnił Pana oczekiwania. Mamy nadzieję, że ponownie nas Pan odwiedzi. Serdecznie zapraszamy.

10/10 Excellent

John

Séjour de 2 nuits en décembre 2023
Réponse de Paulina Waberska, Front Office Manager le 2 janv. 2024
Dear John,Thank you for sharing your opinion with us. Your high rating is much appreciated.Please feel welcomed any time!

10/10 Excellent

Michael

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Staff are excellent and very helpful. Happy to receive emails at reception from me and print for me.
Séjour de 11 nuits en novembre 2023
Réponse de Paulina Waberska, Front Office Manager le 11 déc. 2023
Dear Mr Michael,Thank you for taking the time to share your positive experience with us! We are thrilled to hear that our staff's excellence and helpfulness left a positive impression on you. Providing outstanding service is our priority, and it is rewarding to know that our team met your expectations.We are glad we could assist with receiving and printing your emails at the reception. Our goal is to make our guests' stay as convenient and enjoyable as possible, and it is great to hear that we succeeded in doing so for you.Your feedback is truly appreciated, and we hope to have the pleasure of hosting you again in the future. Best regards