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Avis sur Quality Inn & Suites near Robins Air Force Base

2.5 out of 5
Quality Inn & Suites near Robins Air Force Base
215 Margie Dr, I-75 Exit 146 and Hwy 247, Warner Robins, GA

Avis

7,0

Bien

Note des voyageurs de 10 (Excellent), d’après 94 avis sur 366." "
Note des voyageurs de 8 (Bien), d’après 112 avis sur 366." "
Note des voyageurs de 6 (Satisfaisant), d’après 64 avis sur 366." "
Note des voyageurs de 4 (Médiocre), d’après 40 avis sur 366." "
Note des voyageurs de 2 (Horrible), d’après 56 avis sur 366." "

7,0/10

Propreté

7,6/10

Personnel et service

6,4/10

Équipements

6,6/10

Infrastructures et conditions de l’hébergement

7,2/10

Écoresponsabilité

Avis

6/10 Satisfaisant

BB

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 2 nuits en mai 2024
Réponse de Manager le 10 mai 2024
Hello BB, We appreciate you choosing to stay with us. Should you have any concerns or feedback, please don't hesitate to contact us directly so we can address them accordingly.

6/10 Satisfaisant

BIG BOY

Voyage en couple
The staffing was great
Séjour de 1 nuit en mai 2024
Réponse de Manager le 6 mai 2024
Hello BIG BOY,We are thrilled to hear that you had a positive experience with our staff during your stay. Our team takes pride in delivering exceptional service to all our guests. Should you have any further feedback or need assistance, please do not hesitate to contact our management team directly. Your satisfaction is our top priority.

6/10 Satisfaisant

Danyaahla

Séjour de 1 nuit en avril 2024
Réponse de Manager le 2 mai 2024
Hello Danyaahla, We appreciate you choosing to stay at our hotel. Please don't hesitate to reach out to us with any feedback to help us improve our services for future guests.

10/10 Excellent

Octavious

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 2 nuits en mars 2024
Réponse de Manager le 1 mai 2024
Hello Octavious,We are amped to hear that you had a wonderful experience at our hotel! If you have any further comments or suggestions, please don't hesitate to get in touch with us directly. We look forward to welcoming you back in the future!

10/10 Excellent

Christy

Voyage d’affaires
Will stay again
Séjour de 1 nuit en avril 2024
Réponse de Manager le 26 avr. 2024
Hello Christy,We appreciate your positive feedback and are thrilled to hear you had a great stay with us. We look forward to welcoming you back in the future for another fantastic experience.

4/10 Médiocre

Frankie

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
I did not like that a worker used their key and walked in on my daughter without knocking
Séjour de 1 nuit en avril 2024
Réponse de Manager le 14 avr. 2024
Hello Frankie,We take guest privacy very seriously and are sorry to hear about your experience. Your feedback will be shared with our team to ensure this does not happen again. If you have any further concerns, please feel free to contact management directly for assistance.

4/10 Médiocre

Sabrina

Séjour de 3 nuits en avril 2024
Réponse de Manager le 26 avr. 2024
Hello Sabrina,We regret to hear you did not fully enjoy your stay with us. Please feel free to reach out to us directly with any specific feedback you would like to share so we can address any concerns. We value your input and hope to have the opportunity to better serve you in the future.

2/10 Horrible

Yessica

Voyage en famille avec de jeunes enfants
Les points faibles : Personnel et service et infrastructures et conditions de l’hébergement
Everything was okay, only thing bathroom was dirty.
Séjour de 2 nuits en mars 2024
Réponse de Manager le 3 avr. 2024
Hello Yessica, We appreciate your feedback and apologize for any inconvenience caused. Your comments are valuable for our improvement. Please feel free to reach out to our management team if you have any further concerns or feedback to share.

2/10 Horrible

ALYSIA

Voyage d’affaires
Les points faibles : Personnel et service, équipements, infrastructures et conditions de l’hébergement
Smells terrible, tv remote didn’t work, noisy fans in bathroom, someone was making noise at 12 am, people wondering around the property. Will not be staying again until they change. The area where all the shopping is. That’s the best thing
Séjour de 1 nuit en mars 2024
Réponse de Manager le 2 avr. 2024
Hello ALYSIA, We appreciate your feedback and apologize for any inconvenience experienced during your stay. We value all guest comments and will address them with our team. Please feel free to reach out to our management directly to discuss your concerns further.

4/10 Médiocre

Teresa

Voyage en famille
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
The bathroom sink was clogged. The handles were dirty. The shower and toilet was dirty. There was a lot of trash under the beds
Séjour de 1 nuit en mars 2024
Réponse de Manager le 27 mars 2024
Hello Teresa, We appreciate your feedback and apologize for any inconveniences you encountered during your stay. We strive to maintain high cleanliness standards and will address these concerns with our housekeeping team to ensure a better experience for future guests. Thank you for bringing this to our attention.

6/10 Satisfaisant

Aly

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
The staff was amazing. The breakfast consisted of biscuits and gravy, waffles, pastries, and cereal. The rooms were super clean and resentful renovated
Séjour de 2 nuits en mars 2024
Réponse de Manager le 18 mars 2024
Hello Aly, We are delighted to hear that you enjoyed the service provided by our staff and found the rooms to be clean and recently renovated. We appreciate your feedback on our breakfast offerings, which include a variety of options for our guests to enjoy during their stay. Thank you for taking the time to share your experience with us.

6/10 Satisfaisant

James

Voyage en famille
No vending machines
Séjour de 2 nuits en janvier 2024
Réponse de Manager le 2 févr. 2024
Hello James,Thank you for your feedback regarding the absence of vending machines during your stay. We apologize for any inconvenience this may have caused. We understand the importance of convenient services and will review your comments to see if improvements can be made. We hope this does not deter you from considering our hotel in the future.

10/10 Excellent

Carlos

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Buen lugar lo recomiendo
Séjour de 7 nuits en janvier 2024
Réponse de Manager le 2 févr. 2024
Hello Carlos,Agradecemos sus palabras amables y su recomendación. Nos complace saber que tuvo una buena experiencia con nosotros. Si tiene alguna otra consulta o necesita más información, no dude en ponerse en contacto con nosotros. Esperamos tener la oportunidad de darle la bienvenida nuevamente en el futuro.

10/10 Excellent

Kelvin

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en janvier 2024
Réponse de Manager le 2 févr. 2024
Hello Kelvin,We are thrilled to hear that you had a wonderful experience during your stay with us! We truly appreciate your positive rating and are delighted that we were able to meet your expectations. Please do not hesitate to reach out to us directly if there is anything else we can do for you. We hope to have the pleasure of welcoming you back again soon.

2/10 Horrible

Darion

Les points faibles : Personnel et service et infrastructures et conditions de l’hébergement
Nothing I booked this reservation and the attendant stated wasn’t a booking so I assumed it was canceled but the entire time the booking still existed and I need a refund
Séjour de 1 nuit en janvier 2024
Réponse de Manager le 3 févr. 2024
Hello Darion, We apologize for any confusion regarding your reservation. Our records indicate that the reservation was indeed confirmed and valid during your stay. If you have any further concerns or inquiries regarding your reservation, we recommend reaching out to our management team directly for assistance. Thank you for your understanding.

8/10 Bien

Pedro

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
The Continental Breakfast was not the best. For instance they did not have scrambled eggs or protein at all
Séjour de 1 nuit en janvier 2024
Réponse de Manager le 1 févr. 2024
Hello Pedro,We apologize for any inconvenience caused during your stay. We appreciate your feedback regarding the breakfast options and will take it into consideration for future improvements. Thank you for choosing our hotel and we hope to have the opportunity to welcome you back in the future.

10/10 Excellent

María

Séjour de 1 nuit en janvier 2024
Réponse de Manager le 31 janv. 2024
Hello María,Thank you for choosing our hotel for your stay! We are thrilled to hear that you had such a wonderful experience with us. If there is anything else we can do to make your next stay even better, please don't hesitate to let us know. We look forward to welcoming you back in the future.

10/10 Excellent

Levi

Séjour de 1 nuit en janvier 2024
Réponse de Manager le 16 janv. 2024
Hello Levi,We truly appreciate your 5-star rating! It means a lot to us that you had a fantastic experience during your stay. If you have any further feedback to share, please don't hesitate to reach out to us. We hope to welcome you back in the future for another exceptional stay.

10/10 Excellent

Mia

Voyage en groupe
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Great
It was good stay clean customer service was good at front desk
Séjour de 1 nuit en janvier 2024
Réponse de Manager le 13 janv. 2024
Hello Mia,Thank you for choosing to stay with us and for your feedback. We are delighted to hear that you found our hotel clean and our front desk customer service to be good. We appreciate your kind words and hope to welcome you back in the future for another enjoyable stay.

8/10 Bien

Tamisa

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en octobre 2023
Réponse de Manager le 10 janv. 2024
Hello Tamisa, Thank you for taking the time to complete our survey! We want you to know that your feedback and rating of our hotel is of utmost importance to us. We would appreciate it if you could kindly reach out to us directly with any specific feedback you may have, so that we may address your concerns accordingly. On behalf of our entire staff, we thank you for your business and we hope to see you again when your travels bring you back to the area!

10/10 Excellent

Vladimir

Voyage en famille
Estaba todo bien limpio, y agradable.
Séjour de 1 nuit en janvier 2024
Réponse de Manager le 8 janv. 2024
Hello Vladimir,Agradecemos tus comentarios positivos sobre la limpieza y comodidad de nuestra propiedad. Si tienes alguna otra pregunta o inquietud, por favor no dudes en contactar directamente con la administración del hotel. Esperamos poder recibirte nuevamente en el futuro.

2/10 Horrible

Curtis

Les points faibles : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Séjour de 1 nuit en décembre 2023
Réponse de Manager le 3 janv. 2024
Hello Curtis, We are sorry to hear that your experience did not meet your expectations. We would appreciate it if you could reach out to us directly with any specific feedback so that we can address any issues you encountered during your stay.

4/10 Médiocre

Edward

Les points forts : Personnel et service
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Toilet was loose. Had big crackin bottom of tub. TV was not hooked up.
Séjour de 1 nuit en décembre 2023
Réponse de Manager le 2 janv. 2024
Hello Edward, We appreciate you taking the time to share your feedback with us. We apologize for any inconveniences you may have encountered during your stay. Our team is committed to addressing and resolving any maintenance issues promptly. We encourage you to reach out to our management team directly so they may further assist you. Thank you for bringing these concerns to our attention.

8/10 Bien

Barbara

Les points forts : Propreté, personnel et service, équipements
The staff was incredibly nice and helpful. The water in the shower couldn't turn off, so ran rather loudly all night, and the toilet ran, and water slowly dripped out of the valve onto the floor. Just needed a little maintenance.
Séjour de 1 nuit en décembre 2023
Réponse de Manager le 29 déc. 2023
Hello Barbara,Thank you for taking the time to share your feedback with us. We appreciate your kind words regarding our staff. We apologize for the inconveniences you experienced during your stay. Your comments about maintenance have been noted and will be addressed promptly. We strive to ensure our guests have a comfortable and enjoyable stay.

8/10 Bien

Delicia

Les points forts : Propreté et personnel et service
Séjour de 1 nuit en décembre 2023
Réponse de Manager le 7 déc. 2023
Hello Delicia, We appreciate your recent stay with us! If you have any additional feedback or suggestions, please don't hesitate to reach out to us directly. We value your input and hope to welcome you back to our hotel in the future.

10/10 Excellent

isabella

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en novembre 2023
Réponse de Manager le 16 déc. 2023
Hello isabella,We are thrilled to hear that you had a wonderful experience during your stay with us! We strive to provide exceptional service and are glad that we were able to meet your expectations. If you have any further feedback or suggestions, please don't hesitate to reach out to us. We hope to welcome you back in the near future for another fantastic stay!

2/10 Horrible

LATERA

Les points forts : Personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
The room was a nonsmoking room but it smelled like smoke..It was a sink in the mattress’s
Séjour de 1 nuit en novembre 2023
Réponse de Manager le 8 nov. 2023
Hello LATERA,Thank you for bringing this to our attention. We apologize for any inconvenience caused during your stay. Our team is committed to maintaining a comfortable environment, and we appreciate your feedback. We encourage you to reach out to our management directly, so that they can further assist you with your concerns.

8/10 Bien

Chantwaun

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Great bed great room. Weird smell. Killed two roaches overnight. Awesome value for the price. Newly renovated property. They didn't clean the fridge. Would stay again.
Séjour de 2 nuits en octobre 2023
Réponse de Manager le 24 oct. 2023
Hello Chantwaun ,We appreciate you giving your feedback about your recent experience in our hotel. I want to assure you that we act promptly to pest alerts with expert extermination services and treat to deter pests regularly scheduled basis. We respond to all claims of a pest issue with prompt and professional action and ask that you bring these issues to our attention in real-time so we can quickly investigate and address the situation. Thank you again for taking the time to share your experience and to bring this matter to our attention. On behalf of our entire staff thank you for staying with us and for rating your stay.

6/10 Satisfaisant

allen

Séjour de 1 nuit en septembre 2023
Réponse de Manager le 28 oct. 2023
Hello allen,Thank you for your feedback. We appreciate your perspective and will continue to work on improving our services.

2/10 Horrible

Steven

Voyage d’affaires
Les points faibles : Propreté et personnel et service
WILL NOT STAY HERE AGAIN!!!!
This place has no idea of what they are doing. We get there early on 7/27/23 and the lady checks us in, go to the room and it was not clean, so go back to desk & we tell her that we’ll be back in a couple of hours, so she assured us the room would be clean. Well guess what, came back a few hours later and it was the same, NOT CLEAN. We go back to front desk, which now has someone else there, this lady apologized several times and assigned us to a different room, exactly upstairs above the dirty room, went to get into room and that room was occupied by others. Really getting angry about now, go back to desk, lady apologized again & again (of course all the while blaming someone else) then assigned us to another room. The 3rd room was ok, but the next night our key cards wouldn’t work so we had to go back to the desk, and now it’s a man there, we tell him we can’t get in, we tell him the room # and he takes the cards and re-programs them and hands them back. WTH, that means anyone could do that and get in any room they wanted to. He did not check ID or ask us our name or anything. We WIIL NOT EVER stay there again. Not very secure and all 3 desk clerks had NO idea what they were doing.
Séjour de 2 nuits en juillet 2023
Réponse de Manager le 10 août 2023
Hello Steven, Thank you so much for sharing your review and giving us an honest look at the guest experience in our hotel. I do hear your suggestions for improvement for the room and surroundings. I apologize if you did not feel that our housekeeping met your own standards of cleanliness, though our own standards are very high and include checking up to ensure that rooms are as clean as can be. We hope to see you again soon and to impress you with our continuous improvements.

10/10 Excellent

Brandi

Séjour de 1 nuit en août 2023
Réponse de Manager le 29 août 2023
Hello Brandi,On behalf of our entire staff - thank you for your rating. We look forward to your next visit.

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
No hairdryer
Séjour de 1 nuit en août 2023
Réponse de Manager le 5 août 2023
Hello Guest, Your kind review is greatly appreciated. We are thrilled to hear that you enjoyed staying in our hotel. Thank you so much for writing such a great compliment regarding our team. Such kind of candid reviews always inspire us. We will share your feedback with our staff members. Waiting to serve you again!

8/10 Bien

Robert

Séjour de 2 nuits en juillet 2023
Réponse de Manager le 25 août 2023
Hello Robert,It was our privilege to earn your business and we hope to host you again on your next trip.

10/10 Excellent

Brittany

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Great stay
We had a great stay! Looks like the rooms were newly renovated. The service and staff at the hotel were great and they were very accommodating. The breakfast was excellent! There were many food options to chose from. We will definitely stay there again if we are back in the area.
Séjour de 1 nuit en juillet 2023
Réponse de Manager le 12 juil. 2023
Hi Brittany,Our primary aim is to give you a comfortable and accommodating experience, and we are incredibly pleased to hear of our success in this ambition. Thank you for your kind comments and review regarding our high standards of hospitality, and we are glad you loved the breakfast services. I am glad that we were able to meet your expectations and we're all looking forward to your next visit!

8/10 Bien

Willie

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
The check in personnel was very friendly and professional. The room bed were exceptional. The furniture; upholstered sofa and chair, were a bit spotty. Overall the stay was very good.
Séjour de 1 nuit en juillet 2023
Réponse de Manager le 9 juil. 2023
Hello Willie, I sincerely apologize for your experience; this is not the impression we want to leave our valued guests with. I do want you to know that we take guest comments very seriously and that all the issues you have brought to our attention are being promptly addressed. Our guest satisfaction is vital to our success and your feedback will promote needed changes. I hope that you will consider staying with us again so that we can have a chance to provide you with a superior experience and change your perception of our hotel and services.

2/10 Horrible

Paul

Les points forts : Personnel et service
Les points faibles : Propreté
There was roaches crawling on the walls. Was told no we don't have that kind of things around here. Won't stay there again.
Séjour de 2 nuits en juin 2023
Réponse de Manager le 21 juin 2023
Hello Paul, We appreciate you giving your feedback about your recent experience in our hotel. I want to assure you that we act promptly to pest alerts with expert extermination services and treat to deter pests regularly scheduled basis. We respond to all claims of a pest issue with prompt and professional action and ask that you bring these issues to our attention in real-time so we can quickly investigate and address the situation. Thank you again for taking the time to share your experience and to bring this matter to our attention. On behalf of our entire staff thank you for staying with us and for rating your stay.

10/10 Excellent

Michael

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en juin 2023
Réponse de Manager le 22 juin 2023
Hello Michael,It was our privilege to earn your business and we hope to host you again on your next trip.

2/10 Horrible

Matthew, Marietta

Séjour de 1 nuit en juin 2023
Réponse de Manager le 24 juin 2023
Hello Matthew,We can't thank you enough for sharing your rating. It would be an honor to earn your business again on your next travels.

8/10 Bien

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
We only stayed for a night the room was ok would stay again. Didn't see much of the town was just passing though.
Séjour de 1 nuit en mai 2023
Réponse de Manager le 22 juin 2023
Dear Guest,Thank you for sharing the wonderful rating about your experience here with us. We are happy to see your stay was pleasant, and we hope to have the pleasure of hosting you again soon.

10/10 Excellent

Sharon

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en mai 2023
Réponse de Manager le 22 juin 2023
Hello Sharon,It was our privilege to earn your business and we hope to host you again on your next trip.

2/10 Horrible

Gloria

Les points faibles : Personnel et service et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mai 2023
Réponse de Manager le 21 juin 2023
Hello Gloria, We can't thank you enough for sharing your rating. It would be an honor to earn your business again on your next travels.

8/10 Bien

Lawrence

Voyage d’affaires
Les points forts : Propreté, personnel et service, confort de la chambre
Séjour de 2 nuits en mars 2023
Réponse de Manager le 22 juin 2023
Hello Lawrence,Thank you for sharing your rating of our Hotel. The biggest compliment we can receive is to earn your business again so please consider us on your next trip.

2/10 Horrible

Larry

Voyage en famille avec de jeunes enfants
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Smoke smell
Séjour de 4 nuits en mars 2023
Réponse de Manager le 21 juin 2023
Hello Larry, I sincerely apologize for your experience; this is not the impression we want to leave our valued guests with. Thank you for bringing to our attention the smoke odor in your room, with your feedback we can deep clean and return the freshness of our accommodations. We are sorry there was not a solution during your stay, please bring this matter to our attention in real-time so we may address it promptly for you. We hope you will give us another chance to provide you with a superior experience the next time your travels bring you back to the area.

6/10 Satisfaisant

Stephenie

Voyage en famille avec de jeunes enfants
Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
Room smelled like smoke. Lamp shades were cracked and discolored. Room just felt kind of gross. Front desk personnel was friendly even with an after midnight check in.
Séjour de 1 nuit en mars 2023
Réponse de Manager le 21 juin 2023
Hello Stephenie, I am very sorry that you smelled smoke - of any kind - at our property. We do our best to ensure that smokers do not smoke in our nonsmoking rooms or common areas, both of which result in a bad musty smell; and when a situation like this occurs, we try to address it immediately, thoroughly cleaning and disinfecting to restore the clean smell of our accommodations. Guest satisfaction is top priority at our hotel; for that reason, we truly appreciate your feedback about the guest experience at the hotel. We do not allow smoking in common areas at all and we will be implementing stricter measures in the future. Thank you.

10/10 Excellent

Angelique

Séjour de 1 nuit en mars 2023
Réponse de Manager le 22 juin 2023
Hello Angelique,We can't thank you enough for sharing your rating. It would be an honor to earn your business again on your next travels.

8/10 Bien

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Overall good experience… centrally located to all restaurants and shopping!!!! But… bed was entirely to soft! Very friendly staff
Séjour de 3 nuits en mars 2023
Réponse de Manager le 22 juin 2023
Dear Guest,We are stoked to discover you thoroughly enjoyed the nearby shopping, activities, and dining options. We are so happy to have met your needs with our comfortable accommodations and friendly atmosphere and look forward to your future stay when your travels bring you back this way.

2/10 Horrible

Antionette

Séjour de 1 nuit en mars 2023
Réponse de Manager le 21 juin 2023
Hello Antionette, Thank you for taking the time to share your rating. Please reach out and share your feedback if something didn't meet your needs. We hope to earn your business again on your next travels.

8/10 Bien

Jeremy

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en février 2023
Réponse de Manager le 22 juin 2023
Hello Jeremy,We are continuously improving upon our services and accommodations and would like to invite you to stay with us again on your next visit to the area.

10/10 Excellent

DONALD

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
It would be nice if you offered gluten free options for breakfast
Séjour de 1 nuit en février 2023
Réponse de Manager le 22 juin 2023
Hi Donald,Thank you so much for your feedback! We will be sure to share this with our Team and look forward to welcoming you back.

2/10 Horrible

Michael

Séjour de 3 nuits en février 2023
Réponse de Manager le 21 juin 2023
Hello Michael, We have high standards of hospitality and service and are always working on improving. We'd like it if you would reach out and share your concerns so we may address any issues. We hope to see you again soon.