4/10 Médiocre
Ian W.
24 mai 2024
Les points forts : Propreté
Misleading zero host response
New Year booking for 1 month .
Cited as historic country house near Longleat which is in fact in the middle of housing estate , windows with blinds all necessary as property totally overlooked.Insufficient heating for winter with no double glazing , some radiators not working.
We tried extensively to communicate with host with no response . In the end we had to appeal to VRBO to assist as we could no longer stay. They did offer assistance and invited us to rebook as they could also not ctc host. It got worse, under VRBO “book with confidence guarantee” whilst agreeing and being guided by VRBO support on recovery bookings this resulted in us spending a further £2500 of which they only covered 50% which after exhaustive communication they also took a further 4 months to pay after 4 follow up calls. Summary ? It was all about the money and process not about the customer especially with the mystery host
Sobering experience only just over late May.
Ian W.
Séjour de 35 nuits en décembre 2023