Hall
Vérifier la disponibilité

Avis sur Hanbury Manor Marriott Hotel & Country Club

4.5 out of 5
Hanbury Manor Marriott Hotel & Country Club
Cambridge Road, Ware, England

Avis

8,4

Très bien

Note des voyageurs de 10 (Excellent), d’après 299 avis sur 627." "
Note des voyageurs de 8 (Bien), d’après 190 avis sur 627." "
Note des voyageurs de 6 (Satisfaisant), d’après 87 avis sur 627." "
Note des voyageurs de 4 (Médiocre), d’après 36 avis sur 627." "
Note des voyageurs de 2 (Horrible), d’après 15 avis sur 627." "

8,8/10

Propreté

8,6/10

Personnel et service

8,4/10

Équipements

8,4/10

Infrastructures et conditions de l’hébergement

8,2/10

Écoresponsabilité

Avis

10/10 Excellent

JOELLE

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en août 2019

10/10 Excellent

sabine

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 9 nuits en août 2017

6/10 Satisfaisant

Denis

Les points forts : Propreté et infrastructures et conditions de l’hébergement

10/10 Excellent

benoit

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great breakfast
Séjour de 2 nuits en avril 2024

6/10 Satisfaisant

Christopher

Voyage en famille
Les points forts : Propreté et personnel et service
Property was nice enough, and the breakfast was good. The pancake maker was a highlight for our children. Only downside was the noise at night. We were a family of four and the family rooms are in the orchard wing, but this must be where they also put the large groups of lads on golf weekends/stag do’s because at 1am, presumably after the bar shut the party moved upstairs and the walls are very thin. We had to call down to reception and by about 2am they did come up and the noise stopped. I definitely wouldn’t risk going again as a family on a weekend.
Séjour de 1 nuit en avril 2024

10/10 Excellent

Nicholas, Motherwell

Séjour de 4 nuits en avril 2024

6/10 Satisfaisant

MORAG

This hotel had a weird smell .. I guess it’s old. Was over priced for what you get.
Séjour de 1 nuit en mars 2024

8/10 Bien

Paul

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 3 nuits en avril 2024

10/10 Excellent

Jane

Séjour de 2 nuits en mars 2024

10/10 Excellent

Mustan

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great traditional interior. Food at the cast iron restaurant was great.
Séjour de 2 nuits en mars 2024
Réponse de Charlie le 12 avr. 2024
Dear valued guest,Thank you for sharing your positive feedback on your stay with us. We are delighted to hear that you found the food to be of such a high quality. This information has been passed onto the relevant personnel and is very well received. We are also pleased to hear how you enjoyed the traditional interior we have here at Hanbury Manor.We hope to see you join us again in the future.Best wishes,Charlie

8/10 Bien

Patrick

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
quiet
Séjour de 2 nuits en février 2024
Réponse de Charlie le 12 avr. 2024
Dear valued guest,Thank you for sharing your positive feedback on your stay with us.We hope to see you join us again in the future.Best wishes,Charlie

8/10 Bien

Eli

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Lovely stay in grand hotel
Lovely hotel set in amazing grounds. Pool area is lovely and water is very warm. Thoughtful touches for children. Rooms could be modernised a bit, and the size of the hotel means there can be quite a bit of walking.
Séjour de 1 nuit en février 2024
Réponse de Charlie le 12 avr. 2024
Dear valued guest,Thank you for sharing your positive feedback on your stay with us. We are so pleased to hear that you enjoyed how family inclusive we are as well as how amazing you found the grounds were.We hope to see you join us again in the future.Best wishes,Charlie

8/10 Bien

Karen

Les points forts : Propreté et personnel et service
Séjour de 1 nuit en février 2024

10/10 Excellent

John

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en janvier 2024

8/10 Bien

Voyageur vérifié

Voyage en groupe
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Lovely spa break
We had a really nice stay, the staff were very friendly, breakfast was excellent as was the spa and spa treatments. Dinner however was on the expensive side
Séjour de 1 nuit en janvier 2024

8/10 Bien

Wassan

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Die Ambiente
Séjour de 8 nuits en décembre 2023

10/10 Excellent

Kieran

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en décembre 2023

8/10 Bien

Lucy

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en décembre 2023

10/10 Excellent

maria

Séjour de 1 nuit en août 2023

10/10 Excellent

Damion

Séjour de 1 nuit en décembre 2023

8/10 Bien

Phillip

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Golf course was great, restaurant was decent. Price was very reasonable.
Séjour de 1 nuit en novembre 2023

6/10 Satisfaisant

Denis

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en novembre 2023

10/10 Excellent

Joanne

Séjour de 1 nuit en novembre 2023

8/10 Bien

Eric

Séjour de 1 nuit en novembre 2023
Réponse de Rodrigo Mendes le 10 nov. 2023
Thank-you very much, we are glad you enjoyed your stay with us. We hope to see you in the near future.

6/10 Satisfaisant

Garry

Voyage en couple
Les points faibles : Personnel et service
The property was not to the standard expected from Marriott hotel.
Séjour de 10 nuits en octobre 2023
Réponse de Rodrigo Mendes le 10 nov. 2023
Thank you for taking the time to review our hotel following your recent stay with us. Your feedback is very gratefully received.We can see from the ratings you have provided that your stay was not commensurate with the standards you associate with Hanbury Manor and Marriott. We would like to extend our sincere apologies where we have failed to meet your expectations.We do hope you will reconsider staying with us again in the future as it would be our pleasure to be your hosts.

10/10 Excellent

Tim

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Quality
Lovely hotel. Service is impeccable.
Séjour de 1 nuit en octobre 2023
Réponse de Rodrigo Mendes le 10 nov. 2023
Thank-you very much, we are glad you enjoyed your stay with us. We hope to see you in the near future.

8/10 Bien

Renata

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Lovely country style manor
Staff were very accommodating as we had just arrived at 9am and had jet lag and desperately needed to sleep. They upgraded our room so we could crash which was much appreciated. It was also a pleasant walk into ware.
Séjour de 1 nuit en septembre 2023
Réponse de Rodrigo Mendes le 10 nov. 2023
Thank-you very much, we are glad you enjoyed your stay with us. We hope to see you in the near future.

10/10 Excellent

Daniel

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en septembre 2023
Réponse de Rodrigo Mendes le 10 nov. 2023
Thank-you very much, we are glad you enjoyed your stay with us. We hope to see you in the near future.

8/10 Bien

Keith

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Check room location
A Nice hotel, however, I was placed in the guest house which is a 5 minutes walk to the main buildings where the facilities are. Not ideal in poor weather conditions.
Séjour de 2 nuits en septembre 2023
Réponse de Rodrigo Mendes le 10 nov. 2023
Thank-you very much, we are glad you enjoyed your stay with us. We hope to see you in the near future.

10/10 Excellent

ENZO

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Hanbury manor is lovley hotel great spa facilities the girl on reception was so friendly and helpful 5 star
Séjour de 1 nuit en septembre 2023
Réponse de Rodrigo Mendes le 10 nov. 2023
Thank-you very much, we are glad you enjoyed your stay with us. We hope to see you in the near future.

6/10 Satisfaisant

SHENG

Voyage en famille
Les points forts : Personnel et service et confort de la chambre
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Beautiful ground
The ground is spectacular with beautiful golf course and landscape. But sadly the rooms require urgent upgrading as it is really far too dated. Staff was friendly and helpful.
Séjour de 1 nuit en août 2023
Réponse de Rodrigo Mendes le 10 nov. 2023
Thank you for taking the time to review our hotel following your recent stay with us. Your feedback is very gratefully received.We can see from the ratings you have provided that your stay was not commensurate with the standards you associate with Hanbury Manor and Marriott. We would like to extend our sincere apologies where we have failed to meet your expectations.For future reference, we have some newly refurbished rooms, including our Prestige rooms, in which all of the rooms in this category have undergone renovation in recent years. We hope to continue in the future with further renovations to the property.We hope to welcome you back to Hanbury Manor in the future.

8/10 Bien

Daniel

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Lovely weekend break
The hotel and its surroundings are amazing. However, at breakfast and dinner we felt not always welcome a two families with two toddlers
Séjour de 1 nuit en septembre 2023
Réponse de Rodrigo Mendes le 10 nov. 2023
Thank-you very much for providing us with the feedback from your stay with us, we are glad you enjoyed your stay with us. We hope to see you in the near future.

10/10 Excellent

Patryk

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The only “complaint” (not even really a complaint) is that the interiors are a bit aged and could use some renovation works here and there. However, the whole place and especially the surrounding grounds are so beautiful and charming that it more than makes up for any imperfections. The staff are wonderful too - highly recommend!
Séjour de 2 nuits en septembre 2023

6/10 Satisfaisant

Jenny

Voyage d’affaires
Les points forts : Propreté et personnel et service
Hotel needs to be modernised
I really like the hotel but it’s a little bit isolated public transport very difficult. The rooms have no air conditioning which to make it very uncomfortable. If it’s warm last time I stayed it was winter so didn’t affect me but this time I realise that that is a big issue for this hotel. It really does need a full makeover from Marriott, it’s quite outdated, and although some of the features are nice being old, I feel the room is not one of them because it should be more modern with Aircon. New carpets new curtains etc probably won’t stay again and less I can’t get anything else
Séjour de 3 nuits en août 2023

10/10 Excellent

Ranju

Voyage en famille
Les points forts : Personnel et service, équipements, infrastructures et conditions de l’hébergement
Went for three night to celebrate aunt’s birthday. It was relaxing, rejuvenating and the property was just perfect for all of us . Would love to go back again.
Séjour de 3 nuits en août 2023

2/10 Horrible

Alex

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
basically a nice looking holiday inn
It cost 1000 for the weekend We had to pay for internet, we paid for £80 for a couple of drinks and the microwave food they offer at the bar. When we checked out at 9 am, they wouldn't let our child have a last swim, despite checkout being 11. Definitely not a high class experience
Séjour de 3 nuits en août 2023

10/10 Excellent

Mathias

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en août 2023

8/10 Bien

Archie

Séjour de 1 nuit en août 2023

8/10 Bien

Sreejith Kumar

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Lovely place to stay especially if you are a golfer, which I am not. However, I enjoyed the stay very much. Staff were lovely and very helpful. The only things I was slightly disappointed with were the dining options, which I found a bit limited and seemed to vary from day to day and whether you ordered room service or dined at the restaurant. Having said that I must say that I had one of the best Ribeye's I've had in a while. I can only guess the reason for the limited variety in their main restaurant (Cast Iron Grill) was because of it being a Country Club. Spa treatments were fully booked for the Saturday and Sunday we stayed. Not sure if this was because of limited facilities / staff or if they were genuinely busy. Having said that there was a wedding and a golfing event that weekend. The only other thing that I was lightly disappointed, which had nothing to do with the Hotel itself, is the absence of decent walking trails and footpaths, especially given its rural setting. We did however find a good location nearby called Three Lakes, which had a good pub and some good walks around the lakes. We also struggled to get an Uber when trying to book a ride from the hotel, and I understood later that was because of the patchy cell network in that area. The hotel staff were however very patient and got us a ride via the local mini cab service, which cost twice what Uber would have charged.
Séjour de 3 nuits en août 2023

10/10 Excellent

Julie

Séjour de 1 nuit en août 2023

6/10 Satisfaisant

David

Voyage en famille
Les points forts : Propreté
Les points faibles : Confort de la chambre
Séjour de 1 nuit en juillet 2023

10/10 Excellent

Mark

Séjour de 2 nuits en juillet 2023

4/10 Médiocre

Florence

Voyage en famille
Les points forts : Personnel et service
Check in was easy. Staff was nice and helpful. Breakfast and restaurants were good when open- expensive but not unusual for Marriott. The hotel is old and needs upgrading. Rooms were hot-No AC- only small table fan which was plugged on far side as room as no outlets near bed. Room was so hot that when the housekeeper came in, she immediately went in search of another fan. Window in room could not be opened and looked like it would fall off the hinges. Outlets on bed side of wall were a strange round 3 pin configuration and room lamps were plugged into these. The biggest issue was the pervasive smell of sewer in and around the hotel for 4 out of the 5 days we were there. We brought this to the attention of the staff and were told that the smell ‘appears from time to time’ We would have moved straight away as we were having nausea and abdominal discomfort from the smell but we were there for a wedding and this was the recommended nearest hotel so we just tried to stay away from the hotel as much as possible. We could not even enjoy the grounds because of the smell. We cut our stay short and checked out as early as we could, Manager on duty when we were leaving refused to give us an extra hour to check out even though as Marriott members we usually can get that. Expedia was very good about getting us some money back for the last 2 days that we had paid for
Séjour de 7 nuits en juillet 2023

10/10 Excellent

James

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 7 nuits en juillet 2023
Réponse de Katie le 23 juil. 2023
Thank you very much for such positive feedback! We are thrilled you enjoyed your stay with us. We hope to welcome you back soon!

10/10 Excellent

Sheila

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Return time and time again
Reliable friendly staff. Clean comfortable room. Excellent breakfast.
Séjour de 1 nuit en juin 2023
Réponse de Katie le 23 juil. 2023
Thank you very much for such positive feedback, we hope we can welcome you back soon for an even better stay with us!

10/10 Excellent

Ben

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Lovely staff, amazing food and over all lovely vibe. Stayed a night with my partner and we used all the amenities such as the pool and bars. Stuff were very welcoming and always happy to help
Séjour de 1 nuit en juillet 2023

2/10 Horrible

Mehmet

Voyage en famille
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Reception staff was not friendly.
Séjour de 1 nuit en juillet 2023

10/10 Excellent

Helen

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Had a lovely stay for our 21st wedding anniversary, we stayed at Hanbury Manor on our wedding night, it’s still a great hotel to stay at
Séjour de 3 nuits en juin 2023
Réponse de Katie le 23 juil. 2023
Thank you so much for such positive feedback, and we are thrilled to hear that you had a lovely wedding anniversary with us!We look forward to welcoming you back in the future!

8/10 Bien

D

Séjour de 1 nuit en juin 2023

10/10 Excellent

Tiffany

Séjour de 1 nuit en mai 2023
Réponse de Katie le 26 juil. 2023
Thank you for such positive feedback!We hope to welcome you back again soon.