Avis
6,2
6,4/10
Propreté
6,8/10
Personnel et service
6,0/10
Équipements
6,0/10
Infrastructures et conditions de l’hébergement
6,8/10
Écoresponsabilité
Avis
18 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en avril 2024
Réponse de Sophia CSR le 19 avr. 2024
Hi Gary,Thank you for the incredible rating. We are so glad we were able to provide you with such a wonderful experience and we hope to see you very soon!
10/10 Excellent
Anthony, Hamilton
Voyage en famille
12 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Anthony
Séjour de 3 nuits en avril 2024
Réponse de Sophia CSR le 14 avr. 2024
Hi Anthony,I wanted to say thanks for your recent stay here at our hotel! We are happy to see this positive rating and review. Our team continuously strives to exceed your expectations and looks forward to you in the future.
10/10 Excellent
Ana
Voyage en couple
2 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Ana
Séjour de 1 nuit en mars 2024
Réponse de Sophia CSR le 3 avr. 2024
Hi Ana,Guest satisfaction is our number one objective, we really appreciate your wonderful rating. Our Team hopes to have the chance to serve you again on your next visit.
10/10 Excellent
Anthony, Hamilton
Voyage en couple
1 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Anthony
Séjour de 7 nuits en mars 2024
Réponse de Sophia CSR le 2 avr. 2024
Hi Anthony,Our team appreciate your comments regarding your recent stay and also your wonderful feedback! It’s always a delight to hear positive experiences from guests like you. We hope to have the chance to serve you again on your next visit.
2/10 Horrible
Tommy Jackson
9 mars 2024
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Tommy Jackson
Séjour de 3 nuits en mars 2024
Réponse de Adraine Rediresponse Specialist le 10 mars 2024
Hello Tommy, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN WALTON - RICHWOOD and I appreciate your 1/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,AdraineRed Roof Management Rediresponse Specialist
10/10 Excellent
GARY, BOBCAYGEON
29 févr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
GARY
Séjour de 1 nuit en février 2024
Réponse de Sophia CSR le 1 mars 2024
Hi Garry,Thank you for staying with us. We value your business and appreciate you choosing us. Our Team hopes to have the chance to serve you again on your next visit.
10/10 Excellent
Joseph
18 févr. 2024
Joseph
Séjour de 1 nuit en septembre 2023
Réponse de Sophia CSR le 20 févr. 2024
Hi Joseph,Thank you for the incredible rating. We are so glad we were able to provide you with such a wonderful experience and we hope to see you very soon!
10/10 Excellent
Gary
6 févr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Gary
Séjour de 2 nuits en janvier 2024
Réponse de Sophia CSR le 7 févr. 2024
Hi Gary,Guest satisfaction is our number one objective, we really appreciate your wonderful rating. Our Team hopes to have the chance to serve you again on your next visit.
10/10 Excellent
Gary
1 févr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Gary
Séjour de 3 nuits en janvier 2024
Réponse de Sophia CSR le 3 févr. 2024
Dear Guest,A hearty thanks for your rating. We are feeling blessed to have you as our guest and value your business for choosing us. Our team assures you the best of our services at all times.
10/10 Excellent
Gary
1 févr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Gary
Séjour de 2 nuits en janvier 2024
Réponse de Sophia CSR le 3 févr. 2024
Hi Gary,I wanted to say thanks for your recent stay here at our hotel! We are happy to see this positive rating. Our team continuously strives to exceed your expectations and looks forward to you in the future.
10/10 Excellent
BETTIE, Covington
29 janv. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
BETTIE
Séjour de 1 nuit en janvier 2024
Réponse de Sophia CSR le 30 janv. 2024
Dear Guest,We are happy to see this 5-star rating and positive review. Our Team values your business and appreciates you choosing us. We hope to have the chance to serve you again on your next visit.
8/10 Bien
Gary
26 janv. 2024
Les points forts : Personnel et service, équipements, infrastructures et conditions de l’hébergement
Gary
Séjour de 3 nuits en janvier 2024
Réponse de Sophia CSR le 29 janv. 2024
Dear Guest,Appreciate your rating and review. We will always ensure that we keep delighting you with our facilities and services. And we will surely forward your valuable feedback to our team for investigation. Our team is looking forward to hosting you again soon!
2/10 Horrible
Kenny
5 janv. 2024
Les points faibles : Équipements
Kenny
Séjour de 1 nuit en janvier 2024
Réponse de Sophia CSR le 9 janv. 2024
Hi Kenny,We are very sorry to hear about the inconvenience caused by these issues, and we did not meet your expectations. Please note that your concerns have been passed on to our housekeeping team for improvement and will hope you give us another chance to improve our services. Our team is looking forward to hosting you again soon!
10/10 Excellent
Hussien
30 déc. 2023
Hussien
Séjour de 1 nuit en décembre 2023
Réponse de Gabrielle RediResponse Specialist le 19 janv. 2024
Thank you for taking a moment to leave a review, Hussien. The staff and I at the Red Roof Inn Walton - Richwood appreciate your 5/5 score following your stay. At Red Roof, we aim to deliver enjoyable experiences for all our guests and we’re proud to have achieved that with your visit. In the future, please consider adding comments to your review to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our area. Sincerely, Red Roof Management
10/10 Excellent
Matthew
28 déc. 2023
Matthew
Séjour de 1 nuit en décembre 2023
Réponse de Sophia CSR le 30 déc. 2023
Hi Matthew,I wanted to say thanks for your recent stay here at our hotel! We are happy to see this positive rating. Our team continuously strives to exceed your expectations and looks forward to you in the future.
2/10 Horrible
Murray
Voyage en famille
16 nov. 2023
Les points faibles : Personnel et service
Murray
Séjour de 1 nuit en novembre 2023
Réponse de Sophia CSR le 17 nov. 2023
Dear Guest,It is disheartening to hear about your experience. We apologize for the inappropriate behavior shown by our staff. Our team never wants our guests to go back like this with a bad experience. We are actively investigating your feedback with our management for prompt action. And will surely forward your valuable feedback to our team for improvements. We hope to earn your business on future travels so that you can see our continuous improvement.
6/10 Satisfaisant
Glenn
19 oct. 2023
Glenn
Séjour de 1 nuit en octobre 2023
Réponse de Sophia CSR le 9 nov. 2023
Hi Glenn,Guest satisfaction is our number one objective, we really appreciate your wonderful rating. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit!
6/10 Satisfaisant
AMANDA
16 oct. 2023
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
AMANDA
Séjour de 1 nuit en octobre 2023
Réponse de Sophia CSR le 17 oct. 2023
Hi Amanda,Guest satisfaction is our number one objective, we really appreciate your wonderful rating. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit!
10/10 Excellent
Candy
4 oct. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Candy
Séjour de 1 nuit en octobre 2023
Réponse de Sophia CSR le 6 oct. 2023
Hi Candy,A hearty thanks for your rating. We are feeling blessed to have you as our guest and value your business for choosing us. Our team assures you the best of our services at all times.
4/10 Médiocre
David
Voyage en famille
7 sept. 2023
Les points forts : Personnel et service
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
David
Séjour de 2 nuits en septembre 2023
Réponse de Nishaye RediResponse Specialist le 7 sept. 2023
Dear David,Thank you for taking the time to tell us about your experience at the Red Roof Inn Walton - Richwood. We are happy that you were pleased with our staff. However. the situation you described regarding the upkeep of the hotel not being to your liking is truly regrettable. We are very sorry for your experience. We essentially aim for all our guests to have a 5 star experience, so I am disappointed this was not achieved. Feedback from our guests here at Red Roof is always welcome and your comments will be taken into consideration as we strive to continuously improve the quality of our services.Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Very truly yours,NishayeRed Roof ManagementRediResponse Specialist
8/10 Bien
Voyageur vérifié
Voyage en famille
6 sept. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Good stay, great value.
Voyageur vérifié
Séjour de 2 nuits en août 2023
Réponse de Sophia CSR le 7 sept. 2023
Dear Guest,We appreciate your comments regarding your recent stay and appreciate your wonderful feedback! It’s always a delight to hear positive experiences from guests like you. We hope to have the chance to serve you again on your next visit.
8/10 Bien
Shana
4 sept. 2023
Les points forts : Propreté, personnel et service, équipements
Shana
Séjour de 4 nuits en août 2023
Réponse de Sophia CSR le 4 sept. 2023
Dear Guest,It is disheartening to hear about your experience. Please accept our apologies for the issues you encountered. We will speak with our team to ensure that similar incidents will be prevented in the future. Our Team hopes you will give us another opportunity to provide you with a better stay.
10/10 Excellent
John
24 août 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
John
Séjour de 1 nuit en août 2023
Réponse de Sophia CSR le 26 août 2023
Hi John,It is heartwarming to see such a wonderful rating. We truly appreciate you taking the time to rate your experience. We hope you will come back to see us again on your next trip to the area!
8/10 Bien
JOSE
17 août 2023
JOSE
Séjour de 1 nuit en août 2023
Réponse de Sophia CSR le 18 août 2023
Hi Jose,Guest satisfaction is our number one objective, we really appreciate your wonderful rating. Our Team hopes to have the chance to serve you again on your next visit.
8/10 Bien
Adam
Voyage en groupe
14 août 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Adam
Séjour de 3 nuits en août 2023
Réponse de Sophia CSR le 16 août 2023
Hi Adam,A hearty thanks for your rating. We are feeling blessed to have you as our guest and value your business for choosing us. Our team assures you the best of our services at all times.
2/10 Horrible
Voyageur vérifié
10 août 2023
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Terrible
Voyageur vérifié
Séjour de 2 nuits en août 2023
Réponse de Sophia CSR le 10 août 2023
Dear Guest,We regret that you had an unpleasant experience at our property. Our Team never wants our guests to have a bad experience. I assure you that we will take appropriate measures to improve the areas you found unsatisfactory. And we will surely forward your valuable feedback to our team for improvements. We hope to serve you better next time.
8/10 Bien
matthew
Voyage en groupe
8 août 2023
Les points forts : Personnel et service et confort de la chambre
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
matthew
Séjour de 1 nuit en août 2023
Réponse de Sophia CSR le 9 août 2023
Dear Guest,It is heartwarming to see such a wonderful rating. We truly appreciate you taking the time to rate your experience. We hope you will come back to see us again on your next trip to the area!
6/10 Satisfaisant
Nancy
4 août 2023
Nancy
Séjour de 4 nuits en juillet 2023
Réponse de Sophia CSR le 6 août 2023
Dear Guest,Your business is very important to us and we value your feedback. We hope we delighted you with our services and facilities. Please tell us if we have overlooked anything so that we can improve our services. We are looking forward to hosting you again soon.
8/10 Bien
Gary
23 juil. 2023
Les points forts : Personnel et service
Gary
Séjour de 1 nuit en juillet 2023
Réponse de Sophia CSR le 25 juil. 2023
Dear Guest,A hearty thanks for your rating. We are feeling blessed to have you as our guest and value your business for choosing us. Our team assures you the best of our services at all times.
2/10 Horrible
Halie
22 juil. 2023
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Halie
Séjour de 1 nuit en juillet 2023
Réponse de Sophia CSR le 24 juil. 2023
Hi Halie,We are sad to see this rating and would love to know more about your experience. So, we can make the required changes and improvements. Our Team hopes to earn your business on future travels so that you can see our continuous improvement. We hope to serve you better next time.
2/10 Horrible
ROBERT, MOORESVILLE
21 juil. 2023
ROBERT
Séjour de 1 nuit en juillet 2023
Réponse de Sophia CSR le 10 août 2023
Dear Guest,It is disheartening to see this rating. We would love to know more about your experience. So, we can make the required changes and improvements. We always welcome our guest's ideas and suggestions. Our Team hopes to earn your business on future travels so that you can see our continuous improvement.
2/10 Horrible
Edison
Voyage en famille avec de jeunes enfants
17 juil. 2023
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Edison
Séjour de 4 nuits en juillet 2023
Réponse de Sophia CSR le 18 juil. 2023
Hi Edison,It is disheartening to read your opinion about our hotel. We apologize for the inconvenience faced by you. Please let us know more about your experience. So, we can make the required changes and improvements. Our Team hopes to earn your business on future travels so that you can see our continuous improvement.
8/10 Bien
Gus
Voyage en couple
7 juil. 2023
Les points forts : Propreté
Gus
Séjour de 4 nuits en juin 2023
Réponse de Sophia CSR le 8 juil. 2023
Dear Guest,Appreciate your rating and review. We will always ensure that we keep delighting you with our facilities and services. And we will surely forward your valuable feedback to our team for improvements. Our team is looking forward to hosting you again soon!
4/10 Médiocre
Sian
3 juil. 2023
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Sian
Séjour de 3 nuits en juin 2023
Réponse de Sophia CSR le 3 juil. 2023
Dear Guest,We are very sorry to hear about the inconvenience caused by these issues, and we did not meet your expectations. Please note that your concerns have been passed on to our housekeeping team for improvement and will hope you give us another chance to improve our services. Our team is looking forward to hosting you again soon!
6/10 Satisfaisant
Voyageur vérifié
Voyage en groupe
1 juil. 2023
Les points faibles : Personnel et service
Okay for the price and a short stay
Voyageur vérifié
Séjour de 1 nuit en juin 2023
Réponse de Sophia CSR le 2 juil. 2023
Dear Guest,On behalf of our entire team, I would like to apologize for not exceeding your expectations. I assure you that we will take appropriate measures to improve the areas you found unsatisfactory. And we will surely forward your valuable feedback to our team for improvements. We hope to serve you better next time.
8/10 Bien
Matthew
30 juin 2023
Matthew
Séjour de 1 nuit en juin 2023
Réponse de Sophia CSR le 21 juil. 2023
Dear Guest,It is heartwarming to see such a wonderful rating. We truly appreciate you taking the time to rate your experience. We hope you will come back to see us again on your next trip to the area!
2/10 Horrible
Jenny
Voyage en famille avec de jeunes enfants, Voyage avec des animaux de compagnie
28 juin 2023
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Jenny
Séjour de 1 nuit en juin 2023
Réponse de Sophia CSR le 28 juin 2023
Hi Jenny,Thank you for sharing your feedback about your stay with us! We sincerely apologize for your subpar experience at our property. This is generally not what our guests experience with us and we hope you give us a chance to make it better for you. This issue has been taken up with our management and we are taking committed steps to rectify it and ensure this does not happen again.
8/10 Bien
Greg
27 juin 2023
Les points forts : Personnel et service, infrastructures et conditions de l’hébergement, confort de la chambre
Greg
Séjour de 1 nuit en juin 2023
Réponse de Sophia CSR le 28 juin 2023
Dear Guest,Appreciate your rating and review. We will always ensure that we keep delighting you with our facilities and services. And we will surely forward your valuable feedback to our team for improvements. Our team is looking forward to hosting you again soon!
8/10 Bien
Laurie
Voyage avec des animaux de compagnie
27 juin 2023
Les points forts : Propreté et personnel et service
Laurie
Séjour de 1 nuit en juin 2023
Réponse de Sophia CSR le 28 juin 2023
Dear Guest,It is heartwarming to see such a wonderful rating. We truly appreciate you taking the time to rate your experience. We hope you will come back to see us again on your next trip to the area!
10/10 Excellent
Adam
Voyage d’affaires
25 juin 2023
Les points forts : Propreté
Adam
Séjour de 1 nuit en juin 2023
Réponse de Sophia CSR le 26 juin 2023
Dear Guest,A hearty thanks for your rating. We are feeling blessed to have you as our guest and value your business for choosing us. Our team assures you the best of our services at all times.
6/10 Satisfaisant
Ada
20 juin 2023
Les points faibles : Personnel et service et infrastructures et conditions de l’hébergement
Ada
Séjour de 3 nuits en juin 2023
Réponse de Sophia CSR le 22 juin 2023
Dear Guest,Your business is very important to us and we value your feedback. We hope we delighted you with our services and facilities. Please tell us if we have overlooked anything so that we can improve our services. We are looking forward to hosting you again soon.
4/10 Médiocre
Patricia
12 juin 2023
Les points forts : Personnel et service
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Patricia
Séjour de 2 nuits en juin 2023
Réponse de Sophia CSR le 15 juin 2023
Dear Guest,We are sad to see this rating and would love to know more about your experience. So, we can make the required changes and improvements. Our Team hopes to earn your business on future travels so that you can see our continuous improvement. We hope to serve you better next time.
8/10 Bien
Paul
10 juin 2023
Les points forts : Propreté et personnel et service
Paul
Séjour de 1 nuit en juin 2023
Réponse de Gabrielle RediResponse Specialist le 12 juin 2023
Thank you for taking a moment to leave a review, Paul. Myself and the staff at the Red Roof Inn Walton - Richwood appreciate your 4/5 score following your stay. We aim to deliver enjoyable experiences for all our guests and we’re proud to have achieved that with your visit. In the future, please consider adding comments to your review to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our area.Sincerely, Gabrielle RediResponse Specialist
8/10 Bien
Mack, Zephyrhills
Voyage en couple
6 juin 2023
Les points forts : Personnel et service
Mack
Séjour de 4 nuits en mai 2023
Réponse de Sophia CSR le 7 juin 2023
Hi Mack,Appreciate your rating and review. We will always ensure that we keep delighting you with our facilities and services. And we will surely forward your valuable feedback to our team for improvements. Our team is looking forward to hosting you again soon!
8/10 Bien
Lynn
1 juin 2023
Les points forts : Infrastructures et conditions de l’hébergement
Good
Lynn
Séjour de 1 nuit en mai 2023
Réponse de Olivia RediResponse Specialist le 1 juin 2023
Dear Lynn,We appreciate your comments regarding your recent stay at the RED ROOF INN WALTON - RICHWOOD. We always enjoy hearing about the positive experiences our guests have at our hotels. It's great to see you enjoyed your stay, resulting in a 4/5 score. I'm so pleased to hear that you found our price to be affordable, your room to be cleaned and all the other kind remarks highlighted is truly appreciated. Positive guest feedback, like yours, is always an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for your review. We look forward to seeing you in the future, should your travels bring you back to our area.Sincerely,OliviaRediResponse Specialist
4/10 Médiocre
Sonis
24 mai 2023
Les points forts : Personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
Sonis
Séjour de 2 nuits en mai 2023
Réponse de Sophia CSR le 27 mai 2023
Dear Guest,We regret that you had an unpleasant experience at our property. Our Team never wants our guests to have a bad experience. I assure you that we will take appropriate measures to improve the areas you found unsatisfactory. And we will surely forward your valuable feedback to our team for improvements. We hope to serve you better next time.
4/10 Médiocre
Stephen
10 mai 2023
Stephen
Séjour de 1 nuit en mai 2023
Réponse de Sophia CSR le 31 mai 2023
Dear Guest,It is disheartening to see this rating. We would love to know more about your experience. So, we can make the required changes and improvements. We always welcome our guest's ideas and suggestions. Our Team hopes to earn your business on future travels so that you can see our continuous improvement.
8/10 Bien
Dale
9 mai 2023
Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Good if just looking for a place to sleep.
Dale
Séjour de 5 nuits en mai 2023
Réponse de Sophia CSR le 10 mai 2023
Dear Guest,Appreciate your rating and review. We will always ensure that we keep delighting you with our facilities and services. And we will surely forward your valuable feedback to our housekeeping team for improvements. Our team is looking forward to hosting you again soon!
10/10 Excellent
James
3 avr. 2023
James
Séjour de 1 nuit en mars 2023
Réponse de Sophia CSR le 5 avr. 2023
Hi James,A hearty thanks for your rating. We are feeling blessed to have you as our guest and value your business for choosing us. Our team assures you the best of our services at all times.
8/10 Bien
clark
16 mars 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
clark
Séjour de 1 nuit en mars 2023
Réponse de Sophia CSR le 6 avr. 2023
Dear Guest,It is heartwarming to see such a wonderful rating. We truly appreciate you taking the time to rate your experience. We hope you will come back to see us again on your next trip to the area!