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Avis sur Hilton Waikoloa Village

4 out of 5
Hilton Waikoloa Village
69-425 Waikoloa Beach Dr, Waikoloa, HI

Avis

8,0

Très bien

Note des voyageurs de 10 (Excellent), d’après 451 avis sur 1002." "
Note des voyageurs de 8 (Bien), d’après 259 avis sur 1002." "
Note des voyageurs de 6 (Satisfaisant), d’après 161 avis sur 1002." "
Note des voyageurs de 4 (Médiocre), d’après 80 avis sur 1002." "
Note des voyageurs de 2 (Horrible), d’après 51 avis sur 1002." "

8,4/10

Propreté

8,2/10

Personnel et service

8,0/10

Équipements

8,2/10

Infrastructures et conditions de l’hébergement

8,2/10

Écoresponsabilité

Avis

2/10 Horrible

Elio Dario, Gatineau

Séjour de 3 nuits en septembre 2023

8/10 Bien

MICHITAKA

Voyage en famille
Les points forts : Propreté, personnel et service, équipements
リゾート内でゆっくり過ごすにはとても良い。近くのマーケットへのシャトルバスもあり、特に不便もありません。 他の観光拠点に行くには少し遠いのですが、ハワイ島はどこもそんな具合です。
Séjour de 3 nuits en mai 2024
Réponse de General Manager le 21 mai 2024
Aloha Michitaka,Thank you for choosing Hilton Waikoloa Village! We're glad you found our resort a great place to relax and appreciated the convenience of our shuttle bus to the nearby market. It was wonderful to have you as our guest, and we eagerly look forward to welcoming you back!Kind regards,Hotel Manager

10/10 Excellent

Morris, Fairfield

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Room was large and spacious. Walk in closet. Large HDTV. We got to see an endangered nene goose from our balcony! Only negatives about the room was shower/tub drain was very slow. The lights could have been brighter in the room. Palace tower, room 3269. PS My wife was distressed at the hungry kittens that appeared in the morning and evening begging to be fed. They should be taken to an animal shelter and not euthanized. The hotel staff was wonderful.
Séjour de 2 nuits en mai 2024
Réponse de General Manager le 21 mai 2024
Aloha Morris,Thank you for choosing Hilton Waikoloa Village. We're delighted you enjoyed your spacious room, large television, and our team's hospitality. Seeing an endangered Nene from your balcony must have been an exciting and unique experience! However, we're sorry to hear about the shower issue, and we'll address this promptly. We also appreciate your concern for the kittens and will work on a solution. Having you stay with us was a pleasure, and we look forward to welcoming you back soon!Kind regards,Hotel Manager

6/10 Satisfaisant

Thaddeus

Voyage en famille
Excellent layout and condition of the public areas. The rooms are quite dated. The strength of this resort is in its natural features.
Séjour de 4 nuits en mai 2024
Réponse de General Manager le 16 mai 2024
Aloha Thaddeus,Thank you for being our guest and sharing your feedback. While we are delighted you enjoyed so much about our lovely property, we are sorry our accommodations didn't meet your expectations. Rest assured, we value your feedback, and we will be sure to share your concerns with the team to ensure any opportunity for improvement is seized. It was a pleasure having you here, and we hope to have another chance to welcome you back for a more seamless stay in the future.Kind regards,Hotel Manager

8/10 Bien

Sylvia

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The valet team was one of the best they made my stay memorable, they would greet me and remember what I did the day before and what we were going to do every time we would leave
Séjour de 5 nuits en mai 2024
Réponse de General Manager le 16 mai 2024
Aloha Sylvia,Thank you so much for your generous rating! We're so happy to know that you had a great time with us overall and that our friendly valet team impressed you during your visit. It would be a pleasure to host you again in the future, so hurry back. Kind regards,Hotel Manager

10/10 Excellent

Joseph Mark, San Jose

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Parking and resort fees are like sticker shock.
Séjour de 7 nuits en mai 2024
Réponse de General Manager le 14 mai 2024
Aloha Joseph,Thank you for your feedback. We're delighted to see that you had a fantastic overall experience. However, we apologize for any inconvenience you had during your time with us. We do our best to be transparent about our policies during the booking process, and we will be sure to make these more clear to guests going forward. Nevertheless, it was a pleasure having you here, and we hope to welcome you back and provide a more seamless stay for you in the future.Kind regards,Hotel Manager

10/10 Excellent

Veronica, Howard City

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great property and staff.
Séjour de 7 nuits en mai 2024
Réponse de General Manager le 16 mai 2024
Aloha Veronica,Thank you for your outstanding review! It was a pleasure to welcome you to Hilton Waikoloa Village, and we are delighted you had such a lovely five-star experience. Your kind words about our beautiful property and wonderful staff are truly appreciated and will be shared with the team. We look forward to welcoming you back for another memorable getaway.Kind regards,Hotel Manager

10/10 Excellent

Timothy

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
We were pleasantly upgraded to an Owners Suite so we were thrilled!
Séjour de 4 nuits en mai 2024
Réponse de General Manager le 14 mai 2024
Aloha Timothy,Thank you for taking the time to provide your review of Hilton Waikoloa Village! We are so happy to hear the upgrade to an Owner's Suite made your stay even more exceptional. It sounds like you had a tremendous experience, and we appreciate you sharing your thoughts. Please come back soon for another unforgettable stay.Kind regards,Hotel Manager

10/10 Excellent

Ryuta

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 2 nuits en mai 2024

6/10 Satisfaisant

Julian

Les points forts : Personnel et service
Séjour de 7 nuits en avril 2024

10/10 Excellent

Karen

Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
Les points faibles : Propreté
Great beautiful property however, room had roaches.
Séjour de 4 nuits en mai 2024
Réponse de General Manager le 14 mai 2024
Aloha Karen,It was a pleasure having you stay with us. However, we do apologize for any pests found in your room. Please know that we undergo regular pest control procedures, and we will conduct a thorough investigation to ensure a more seamless stay for future guests. Nevertheless, we're glad that the rest of your time with us was fantastic, and we look forward to welcoming you back for a truly exceptional experience.Kind regards,Hotel Manager

10/10 Excellent

Florence

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Beautiful property with a wonderful staff.
Séjour de 6 nuits en avril 2024
Réponse de General Manager le 14 mai 2024
Aloha Florence,It is wonderful to know that you had an excellent experience with us. Our team is committed to providing high-quality guest service, and we’re thrilled to hear that we made a good impression on you. Thank you for your kind words about our idyllic property, and we hope to have the pleasure of your company again soon. Kind regards,Hotel Manager

6/10 Satisfaisant

Roberta

Les points faibles : Personnel et service
Séjour de 2 nuits en mai 2024

10/10 Excellent

Raylene Marie

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Loved this resort! Hope to return!
Séjour de 7 nuits en avril 2024
Réponse de General Manager le 9 mai 2024
Aloha Raylene,It was an honor to host you at Hilton Waikoloa Village. Our team is delighted you had such an incredible stay that you would happily return! We hope to have the opportunity to create another exceptional experience with you!Kind regards,Hotel Manager

6/10 Satisfaisant

Christy

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
the hotel is not handicap accessible, and the train or boat is not running all the time.
Séjour de 4 nuits en avril 2024
Réponse de General Manager le 9 mai 2024
Aloha Christy, We are so sorry that our accommodations failed to meet your expectations. Your review has been noted and will be addressed internally. We apologize for any inconvenience. We hope you will consider staying with us again. Kind regards,Hotel Manager

6/10 Satisfaisant

Carla

Voyage en famille
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
This place is very nice but my room had cockroaches in the bathroom, tv area, table area and that was pretty gross considering this hotel is not cheap. The bar staff were very rude, most staff have no customer service skills. Only two places to choose from after 4pm on hotel grounds.
Séjour de 4 nuits en avril 2024
Réponse de General Manager le 7 mai 2024
Aloha Carla, Thank you for your feedback. We sincerely apologize for any concerns you had regarding your room and the service from our team. What you've described does not reflect the level of quality guests have come to expect from staying with us. Rest assured, we will share your comments with our team to ensure we are meeting our high standards of cleanliness and hospitality going forward. It was a pleasure to have you here, and we hope you'll give us another chance to change your perceptions down the line. Kind regards, Hotel Manager

10/10 Excellent

Scott Andrew

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 7 nuits en mars 2024

10/10 Excellent

Carmen K

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Such a relaxed atmosphere, so much to do on site, love this resort!
Séjour de 6 nuits en avril 2024
Réponse de General Manager le 7 mai 2024
Aloha Carmen,Thank you for the wonderful review! We're glad you had a relaxing visit, and we trust you had the chance to explore all that Hilton Waikoloa Village has to offer. We look forward to seeing you again soon for another terrific getaway.Kind regards,Hotel Manager

8/10 Bien

Mya

We had a great stay! Everything was nice!
Séjour de 4 nuits en avril 2024

4/10 Médiocre

Kenneth

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
I loved the property. My only complaint is that I wish the hotels and Expedia would be transparent about what the actual cost of a stay will be. Why don’t they include the $48 per day resort fee in the price and why don’t they let you know that self-parking is $48 per day? I understand why many people are turning to air bnb’s.
Séjour de 4 nuits en avril 2024

6/10 Satisfaisant

Marita

Les points forts : Personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
Séjour de 4 nuits en avril 2024

10/10 Excellent

Nikki

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Loved it!
Séjour de 5 nuits en avril 2024
Réponse de General Manager le 1 mai 2024
Aloha Nikki,Thank you for choosing Hilton Waikoloa Village! Our team is delighted you had a wonderful stay with us and appreciate your feedback. It was our pleasure to host you during your recent visit, and we hope to see you again for another memorable experience the next time you are in the area.Kind regards, Hotel Manager

10/10 Excellent

Xue

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
kids friendly.
Séjour de 7 nuits en avril 2024
Réponse de General Manager le 29 avr. 2024
Aloha Xue,Thank you for taking the time to provide your review of Hilton Waikoloa Village. It is wonderful to hear that your family had an amazing time with us with all the activities we provide. We look forward to you staying with us again next time.Kind regards,Hotel Manager

6/10 Satisfaisant

Jeff

Les points forts : Propreté et personnel et service
Plan to walk a lot. The tram service is rough and is either broken or just takes forever to show up. The food is overpriced and very generic. Beautiful property but won’t stay again.
Séjour de 4 nuits en avril 2024
Réponse de General Manager le 29 avr. 2024
Aloha Jeff,Thank you for your feedback. It is easy to understand that you found the property as beautiful as we do. On the other hand, we regret to hear you did not find value in our amenities and refreshments. We will use your feedback to continually improve upon our guest accommodations. We would appreciate another opportunity to provide you with the accommodations you expected and deserve.Kind regards, Hotel Manager

10/10 Excellent

Adam

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Beautiful resort with sunset views over the ocean every night. Lots of activities for couples and families alike.
Séjour de 5 nuits en avril 2024
Réponse de General Manager le 29 avr. 2024
Aloha Adam,It is wonderful to know that you had an excellent experience with us. We're thrilled you had the chance to take in our spectacular Hawaiian sunsets, and we appreciate you mentioning our excellent amenities and family-friendly atmosphere. Thank you for your kind review and perfect rating, and we hope you return soon!!Kind regards,Hotel Manager

10/10 Excellent

Mandy

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Its a gorgeous property
Séjour de 4 nuits en avril 2024
Réponse de General Manager le 26 avr. 2024
Aloha Mandy,Thank you for your review and for giving us a perfect rating! We're delighted you thoroughly enjoyed your stay, and we appreciate your kind words about our lovely resort. It was truly a pleasure having you here, and we hope you return soon!Kind regards,Hotel Manager

10/10 Excellent

Jorge Luis

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great place hands down! Will be going back
Séjour de 4 nuits en mars 2024
Réponse de General Manager le 26 avr. 2024
Aloha Jorge,We're so delighted to know that you had a great time with us overall. Thank you so much for the perfect rating, and we hope to have the chance to host you again soon. Kind regards,Hotel Manager

8/10 Bien

Tomoe

Voyage en famille
Les points forts : Propreté, personnel et service, équipements
リゾートとしての環境は良好。ホテル内の移動が電車で面白い
Séjour de 4 nuits en avril 2024
Réponse de General Manager le 26 avr. 2024
アロハ、トモエ様レビューをありがとうございます。当ホテルの美しい施設と楽しい施設をお楽しみいただけたとのこと、大変嬉しく思います。またヒルトン ワイコロア ビレッジで、忘れられないビーチ旅行をお楽しみいただけるよう、またお越しいただけることを楽しみにしております。よろしくお願いいたします。ホテル マネージャー

10/10 Excellent

Ryan

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The Makai building was great and convenient for my family with the both the pool and lagoon close by.
Séjour de 5 nuits en avril 2024
Réponse de General Manager le 25 avr. 2024
Aloha Ryan,Thank you for choosing our premium accommodations in MAKAI at Hilton Waikoloa Village. It's fantastic that having our pool and lagoon close by truly enhanced your experience. We're delighted you appreciated these amenities and look forward to welcoming you back for another five-star experience. Kind regards,Hotel Manager

10/10 Excellent

xia, Edison

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
location and clean
Séjour de 3 nuits en avril 2024
Réponse de General Manager le 25 avr. 2024
Aloha Xia,It was an honor to host you at Hilton Waikoloa Village. We're delighted that our beautiful location and immaculate environment helped deliver a terrific experience. Please join us again soon for another getaway!Kind regards,Hotel Manager

8/10 Bien

Roger

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great for families. Need more lounge chairs and shade at pool areas.
Séjour de 5 nuits en avril 2024
Réponse de General Manager le 25 avr. 2024
Aloha Roger,Thank you for choosing Hilton Waikoloa Village and for taking a moment to provide your review! We are pleased to hear that you found our accommodations to be a great fit for your family. In addition, your feedback regarding the lounge chairs is valuable to us and will be shared with the appropriate team. It was a sincere pleasure to host you and we hope to welcome your family back soon for another memorable stay.Kind regards, Hotel Manager

8/10 Bien

Stephen

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
great food . great pool
Séjour de 4 nuits en avril 2024
Réponse de General Manager le 25 avr. 2024
Aloha Stephen,Thank you so much for the review. We're so glad you enjoyed our delicious food options and relaxing pool area, perfect for topping off a long day. Please let us know if there's anything we can do to make your next visit a five-star visit, and we hope to see you again soon!Kind regards,Hotel Manager

10/10 Excellent

Charles

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
All was great
Séjour de 2 nuits en avril 2024
Réponse de General Manager le 23 avr. 2024
Aloha Charles,We at Hilton Waikoloa Village appreciate your kind words. We are thrilled that you enjoyed your stay with us and would love to host you again soon.Kind regards, Hotel Manager

10/10 Excellent

Andrei Omar

Voyage en famille avec de jeunes enfants
Great resort. Mirror faucet was leaking the whole time in the room.
Séjour de 3 nuits en avril 2024
Réponse de General Manager le 23 avr. 2024
Aloha Andrei,It was wonderful having you join us recently. We are delighted you had an enjoyable experience, and we appreciate your perfect rating! Your feedback about the faucet will be shared with maintenance to ensure any necessary adjustments or repairs are made promptly. Thank you for your review, and we hope you return soon!Kind regards,Hotel Manager

10/10 Excellent

Oksana, Brooklyn

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
iv been there 2nd time love it
Séjour de 7 nuits en mars 2024
Réponse de General Manager le 23 avr. 2024
Aloha Oksana,Thank you for taking the time to provide this kind review of Hilton Waikoloa Village. We are absolutely delighted that you had an amazing experience. Returning guests pay us the greatest compliments. We look forward to your next stay with us.Kind regards,Hotel Manager

10/10 Excellent

Raymond, San Francisco

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The most beautiful hotel property I’ve ever been too. Amazingly scenic. The safe ocean fed lagoon with lots of sea turtles is so much fun to swim and snorkel in. The swimming pool is one of the largest anywhere. The place opened around 35yrs ago and hasn’t been updated. But the natural surroundings more than make up for it.
Séjour de 6 nuits en avril 2024
Réponse de General Manager le 23 avr. 2024
Aloha Raymond,Thank you for your compliments on our beautiful property! We're glad you enjoyed the lagoon and pool, and we look forward to your next stay at Hilton Waikoloa Village.Kind regards,Hotel Manager

10/10 Excellent

Ulises Alexander

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 4 nuits en avril 2024

10/10 Excellent

Ping Ping

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Employee is nice and polite
Séjour de 4 nuits en avril 2024
Réponse de General Manager le 23 avr. 2024
Aloha,Our friendly staff works hard to ensure all our guests feel welcome and will be glad you appreciated their kind assistance. If your adventures bring you back to the area, please come see us again at Hilton Waikoloa Village!Kind regards,Hotel Manager

10/10 Excellent

Javier Alexis Avila

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Everything is very beautiful, we loved seeing everything so natural and so well cared for.
Séjour de 3 nuits en avril 2024
Réponse de General Manager le 18 avr. 2024
Aloha Javier,Thank you so much for choosing to stay with us at Hilton Waikoloa Village. Our goal is to provide every guest with a wonderful experience, so we're thrilled you thoroughly enjoyed your visit. The pleasure was all ours, and we hope you'll choose to visit us again soon.Kind regards,Hotel Manager

10/10 Excellent

Abdullah

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 4 nuits en avril 2024

10/10 Excellent

Alvina, Sturgis

Séjour de 4 nuits en avril 2024

10/10 Excellent

Samantha

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Beautiful property and we enjoyed entire stay. KPC restaurant was outstanding but was pricy. Still worth the visit. View from our room was outstanding and the entire staff was kind and super helpful.
Séjour de 7 nuits en avril 2024
Réponse de General Manager le 16 avr. 2024
Aloha Samantha,Thank you for staying with us at Hilton Waikoloa Village! We are pleased to hear that you enjoyed your stay and got to take in the views of our beautiful location. It's also amazing that you valued your experience at our delicious restaurant and that our friendly staff could assist you accordingly. It was our pleasure hosting you, and we hope you will consider staying with us again in the future. Kind regards,Hotel Manager

8/10 Bien

Linn

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
It’s a great place for the family with kids, food is little expensive.
Séjour de 5 nuits en avril 2024
Réponse de General Manager le 16 avr. 2024
Aloha Linn,Thank you for taking the time to leave a review! We are delighted you had an enjoyable experience at Hilton Waikoloa Village, and we appreciate you mentioning our family-friendly atmosphere. It was truly a pleasure having you here, and we hope you return soon! Kind regards,Hotel Manager

8/10 Bien

RONALD

Les points forts : Propreté et personnel et service
Séjour de 2 nuits en avril 2024

8/10 Bien

Sarah

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Enjoyed the stay but was very disappointed in the dining options. Food was horribly overpriced for the quality.
Séjour de 1 nuit en avril 2024
Réponse de General Manager le 14 avr. 2024
Aloha Sarah,Thank you so much for taking the time to review your experience. We're happy you enjoyed your stay, and we apologize that our dining options were not what you were expecting. This will be considered, as we always welcome feedback about how to improve the guest experience. It is our hope that you took home some fun and lasting memories. Should you return to Waikoloa in the future, it would be wonderful to have you as our guest again. Kind regards,Hotel Manager

8/10 Bien

Takayuki

Les points forts : Propreté et infrastructures et conditions de l’hébergement
Séjour de 2 nuits en mars 2024

10/10 Excellent

Karl Heinz, Petaluma

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Loved all the activities for the kids
Séjour de 5 nuits en avril 2024
Réponse de General Manager le 11 avr. 2024
Aloha Karl,Thank you for taking the time to review your stay at Hilton Waikoloa Village. We strive to create a memorable experience for guests of all ages, so we're delighted your children loved our fun activities! Our team hopes to welcome you back for another fantastic vacation soon.Kind regards,Hotel Manager

8/10 Bien

Michael Joseph

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 5 nuits en avril 2024

10/10 Excellent

John michael

Séjour de 1 nuit en avril 2024

8/10 Bien

ARNAUD

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Really good place but We just regret that everything is paid for in addition to the room which is already not cheap: breakfast, kayaks, pedal boats... and it's a shame to enjoy wine in water glasses at the NUI restaurant
Séjour de 1 nuit en avril 2024
Réponse de General Manager le 10 avr. 2024
Aloha Arnaud,Thank you so much for the review. We apologize for any inconvenience faced during your stay and appreciate your feedback, which helps us evolve as a destination. We hope you will consider staying with us again soon so we may make your next visit a five-star visit.Kind regards,Hotel Manager