Avis
6,0
6,8/10
Propreté
7,4/10
Personnel et service
4,8/10
Équipements
5,4/10
Infrastructures et conditions de l’hébergement
6,8/10
Écoresponsabilité
Avis
Voyage en groupe
10 févr. 2024
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en février 2024
Réponse de MN le 14 mai 2024
Thank you for taking the time to share your experience with us. We sincerely apologize for any inconvenience or dissatisfaction you may have encountered during your recent visit. Your feedback is incredibly valuable to us as we strive to improve our services.
6/10 Satisfaisant
Alexander, Nairobi
Voyage en couple
22 janv. 2024
Les points forts : Propreté et personnel et service
Les points faibles : Équipements
Alexander
Séjour de 1 nuit en janvier 2024
Réponse de MN le 14 mai 2024
Thank you for sharing your feedback regarding your recent stay at our lodge. We appreciate your honest assessment of our facilities and services.We apologize for any disappointment caused by the condition of our rooms and dining area. Your comments about the rooms being rather spartan but clean, as well as the need for improvements in our lunch/dinner area, have been noted. We are actively working on enhancing the overall ambiance and comfort of our lodge to better meet the expectations of our guests.Regarding the food, we regret that it did not fully meet your expectations in terms of creativity. We are constantly refining our menu offerings to provide a more diverse and satisfying culinary experience for our guests.Your feedback is valuable to us, and we will use it to make necessary improvements. We understand that you may have other options available, but we hope to have the opportunity to welcome you back and exceed your expectations in the future.
10/10 Excellent
Jeffrey
4 janv. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Jeffrey
Séjour de 2 nuits en janvier 2024
Réponse de MN le 14 mai 2024
Thank you for taking the time to share your experience with us. We are delighted to hear that you enjoyed our location within the park and found our staff to be friendly and helpful.We apologize for any discomfort you experienced due to the heat in the tents during your visit. Your feedback regarding the fan not being sufficient to keep the air moving is valuable to us, and we will take steps to address this issue to ensure a more comfortable stay for our guests, especially during warmer periods.Your feedback helps us improve, and we look forward to welcoming you back for a more enjoyable experience in the future.