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Avis sur The Founders Inn and Spa, Tapestry Collection by Hilton

4 out of 5
The Founders Inn and Spa, Tapestry Collection by Hilton
5641 Indian River Rd, Virginia Beach, VA

Avis

8,2

Très bien

Note des voyageurs de 10 (Excellent), d’après 495 avis sur 1004." "
Note des voyageurs de 8 (Bien), d’après 260 avis sur 1004." "
Note des voyageurs de 6 (Satisfaisant), d’après 128 avis sur 1004." "
Note des voyageurs de 4 (Médiocre), d’après 70 avis sur 1004." "
Note des voyageurs de 2 (Horrible), d’après 51 avis sur 1004." "

8,4/10

Propreté

8,6/10

Personnel et service

8,2/10

Équipements

8,2/10

Infrastructures et conditions de l’hébergement

8,2/10

Écoresponsabilité

Avis

8/10 Bien

Voyageur vérifié

Voyage d’affaires, Voyage en couple
Les points forts : Propreté et personnel et service
interesting and different. Great environment, gardens, beautiful buildings (from the outside). Strange and totally outdated rooms. Weird atmosphere at night: all the buildings are separated, you have to go outside and there is NO LIGHT. Freaky.
Séjour de 2 nuits en août 2019
Réponse de Shannon P. le 6 août 2019
Good Day Anonymous, Thank you for the review. We appreciate your comments and concerns. Over the next year, we will be renovating and adding additional services. We hope you can return to experience the changes. Regards,

8/10 Bien

Karen, Clinton

Les points forts : Propreté et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mai 2024

10/10 Excellent

Peter

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 2 nuits en avril 2024

10/10 Excellent

Michelle

Voyage en famille
My family and I enjoyed our stay and would highly recommend!
Séjour de 2 nuits en mai 2024

8/10 Bien

Lenora

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Property was walkable and enjoyed graduation !
Séjour de 5 nuits en mai 2024
Réponse de Yvonne le 9 mai 2024
Good morning, Ms. Lenora,Thank you for staying with us.Thank you for taking the time to let us know about your visit.Your feedback is very important, thank you.We are looking forward to your future stays.Have a wonderful day.Very Best Regards,Sincerely,Reservations Dept.

10/10 Excellent

david

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Good place
Séjour de 1 nuit en mai 2024
Réponse de Yvonne le 7 mai 2024
Good Morning, David,We thank you for staying with us.Thank you for taking the timeto let us know about your visit.We appreciate your feedback, it means a lot, thank you.We are looking forward to seeing you for future stays.Have a wonderful day!Very Best Regards,Reservations Dept.

10/10 Excellent

Lorraine

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Beautiful grounds…clean and comfortable
Séjour de 2 nuits en avril 2024
Réponse de Yvonne le 27 avr. 2024
Good evening, Ms. Lorraine,Thank you for staying with us.Thank you for taking the timeto tell us about your visit.We feedback means a lot, thank you.We are looking forward to seeing you again, in the future.Have a wonderful weekend.Sincerely,Reservations Dept.

8/10 Bien

Michael

Voyage en famille, Voyage d’affaires
Les points forts : Propreté et équipements
Restaurants should be avoided.
Séjour de 1 nuit en avril 2024
Réponse de Yvonne le 27 avr. 2024
Good afternoon, Michael,Thank you for staying with us.Thank you for taking the time to tell us about your visit.We are sorry about your experience. Your feedback is very important, thank you.Sincerely, Reservations Dept.

8/10 Bien

John

Les points forts : Propreté et personnel et service
Reasonably priced, but a bit worn at the edges.
Séjour de 1 nuit en avril 2024
Réponse de Yvonne le 23 avr. 2024
Hello, John,Thank you for staying with us.Thank you for taking the time to let us know about your visit.Your feedback is important, thank you.We hope that you will visit us again.Have a great day!Reservations Dept.

10/10 Excellent

Robert

Voyage en famille, Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Very nice and clean
Séjour de 2 nuits en avril 2024
Réponse de Yvonne le 23 avr. 2024
Dear Robert,Thank you for staying with us.Thank you for taking the time to let us know about your visit.Your feedback means a lot, thank you.We are looking forward to seeing you again in the future.Have a great day!Very Best Regards,Reservations Dept.

10/10 Excellent

Dianna

Voyage d’affaires, Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
comfortable and convenient
Séjour de 2 nuits en avril 2024
Réponse de Yvonne le 16 avr. 2024
Good Morning, Dianna,Thank you for staying with us.Thank you for taking the time to let us know about your visit.Your feedback is very important, thank you.We are looking forward to welcoming you again.Have a wonderful day.Sincerely,Reservations Dept.

6/10 Satisfaisant

Michael

Séjour de 1 nuit en avril 2024
Réponse de Yvonne le 7 mai 2024
Good Morning, Michael,Thank you for staying with us.We thank you for taking the timeto let us know about your visit.We are sorry you were not happy.Your feedback is very important, as this enables us to address the issues.We hope to see you again for future stays.Thank you,Have a great day!Sincerely,Reservations Dept.

10/10 Excellent

May

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Beautiful and quiet.
Séjour de 1 nuit en avril 2024
Réponse de Yvonne le 9 avr. 2024
Good afternoon, May,Thank you for staying with us. Thank you for taking the time to let us know about your visit, your feedback means a lot, thank you. We are excited to welcome you for future stays. Sincerely, Reservations Dept.

8/10 Bien

Chana

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Beautiful room and very clean. It was nice to be close to the University. Issue #1 the rooms are labeled at being sound proof. The issue is the doors are cut too high. People coming in and out woke us up at all hours. We had to stick a towel under the door and turn the fan on in the bathroom to cover the sound of people in the hallway. That was annoying. #2 we accidentally left a pillow of ours on the bed. We called the staff to alert them as someone we knew could run and pick it up for us. She said the room had not been cleaned and to call back. I called back. I was told to go to a website and file a missing item report, which I did. They never found my pillow which is obsurd. It was a king size pillow in a different pillowcase. It was left there. The customer service wasnt great. It should have been easy for them to grab it and for my family member to pop in a collect it.
Séjour de 2 nuits en mars 2024
Réponse de Yvonne le 2 avr. 2024
Hello, Mrs. Campbell,Thank you for staying with us.Thank you for your feedback.I'm so sorry about your pillow.Our Housekeeping departmentis continuing to search.I will give you a call tomorrow. Sincerely,Yvonne,Reservation Dept.

10/10 Excellent

Angela

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Beautiful, large property right on the Regent University campus!
Séjour de 3 nuits en mars 2024
Réponse de Yvonne le 24 mars 2024
Hello, Ms. Angela,Thank you for staying with us.Thank you for taking the time to let us know about your visit.Your feedback means a lot, thank you.We are looking forward to seeing you for future visits.Have a wonderful weekend.Thank you,Sincerely,Reservations Dept.

10/10 Excellent

Anthony

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Love this property!
Séjour de 1 nuit en mars 2024
Réponse de Yvonne le 21 mars 2024
Hello, Anthony,Thank you for staying with us.Thank you for taking the time to let us know about your visit.Your feedback means a lot, thank you.We look to seeing you in the future.Have a wonderful day.Very Best Regards,Sincerely,Reservations Dept.

10/10 Excellent

Carolyn

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Beautiful place, adjacent to Regent University, where we were visiting our grandson. Comfortable room, beautiful garden and walking paths. Our only complaint is the restaurant had a limited menu on Saturday, but it wasn’t posted as such. We were seated before being told. We had heard great things about the food there, and were disappointed we didn’t get to try it.
Séjour de 2 nuits en mars 2024
Réponse de Yvonne le 19 mars 2024
Good afternoon, Ms. Carolyn,Thank you for staying with us.Thank you for letting us know about your visit.Your feedback is important, so that we can address the issue.We are looking forward to welcoming you again in the future.Have a wonderful day.Very Best Regards,Reservations Dept.

10/10 Excellent

William

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
I came from DC for my 31st birthday and enjoyed the nice staff and amenities of the property (The spa was incredible).
Séjour de 4 nuits en mars 2024
Réponse de Yvonne le 19 mars 2024
Good afternoon, William,Thank you for staying with us.Thank you, so much, for your feedback. We are looking forward to welcoming you in the future. Have a wonderful day!Sincerely,Reservations Dept.

2/10 Horrible

Matthew

Séjour de 2 nuits en mars 2024
Réponse de Yvonne le 9 avr. 2024
Good Afternoon, Matthew,Thank you for taking the time to tell us about your visit.This lets us know how we are doing, and to address your concerns.It is our goal to do our best for our guests to have an amazing experience.We hope that you will stay with us again.Thank you, Sincerely,Reservations Dept.

10/10 Excellent

robert

Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
Great layout
Séjour de 1 nuit en mars 2024
Réponse de Yvonne le 17 mars 2024
Good morning, Robert,Thank you for staying with us.Your feedback means a lot, thank you.We look forward to seeing you for future visits.Have a wonderful weekend.Sincerely,Reservations Dept.

8/10 Bien

Tammy, Fredericksburg

Séjour de 1 nuit en mars 2024
Réponse de Yvonne le 24 mars 2024
Hello, Tammy,Thank you for staying with us.Thank you for taking the time to let us know about your experience.We appreciate your feedback, thank you.We are looking forward to seeing you again.Have a wonderful weekend.Sincerely,Reservations Dept.

8/10 Bien

Emily

Les points forts : Propreté et infrastructures et conditions de l’hébergement
Séjour de 5 nuits en février 2024
Réponse de Yvonne le 28 févr. 2024
Hello, Emily,Thank you for staying with us.Thank you for taking the time to let us know about your visit.Your feedback is important. We are looking forward to seeing you in the future.Sincerely,Reservations Dept.

8/10 Bien

Thomas

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
My overall is only 4 stars, because their site listed they have EV car charging stations. They only had Tesla and I wasn't able to charge my car. They should be more specific in those details when posting.
Séjour de 1 nuit en février 2024
Réponse de Yvonne le 27 févr. 2024
Good Morning, Thomas,Thank you for staying with us.Thank you for taking the time to let us know about your visit. Your feedback is very important, this enables us to address the issues. We are excited to see you in the future.Have a great day!Thank you,Sincerely,Reservations Dept.

8/10 Bien

Carlton

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
I thought the property was very nice.
Séjour de 1 nuit en février 2024
Réponse de Yvonne le 13 févr. 2024
Good afternoon, Mr. Carlton,Thank you for staying with us.Thank you for taking the time to let us know about your visit.Your feedback is important. We are looking forward to seeing you in the future.Thank you,Have a wonderful day!Sincerely,Reservations Dept.

10/10 Excellent

Sheri

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
The Founders Inn was wonderful. I wish the Spa had not booked during my stay. The servers/bartenders were all awesome and deserve a raise! We will be back next year!
Séjour de 6 nuits en janvier 2024
Réponse de Yvonne le 12 janv. 2024
Hello, Ms. Sheri,Thank you for staying with us.Thank you for taking the time to tell us about your visit.Your feedback means a lot, thank you. We are excited to see you in the future.Have a wonderful weekend.Sincerely,Reservations Dept.

10/10 Excellent

Timothy

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 2 nuits en décembre 2023
Réponse de Yvonne le 2 janv. 2024
Good Afternoon, Timothy,Thank you for staying with us at The Founders Inn and Spa.Thank you for taking the time to let us know about your visit!We appreciate your feedback, thank you!We are excited to see you in the future.Very Best Regards,Reservations Dept.

8/10 Bien

Beth

Voyage en famille, Voyage avec des animaux de compagnie
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The property is absolutely beautiful!!! I can't say that enough. Since learned during holidays some perks are closed when staff is short. Example; spa, bar....looking forward to those items. However, absolutely beatiful property and will go back!
Séjour de 5 nuits en décembre 2023
Réponse de Yvonne le 31 déc. 2023
Good Evening, Beth,Thank you for staying with us at the Founders Inn and Spa.Thank you for taking the time to let us know that you enjoyed your visit.Your feedback means a lot, thank you.We are excited to see you in the future. Very Best Regards,Reservations Dept.

10/10 Excellent

Joan

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en décembre 2023
Réponse de Yvonne le 29 déc. 2023
Good Morning, Joan,Thank you for staying with us at The Founders Inn and Spa.Thank you for taking the time to let us know about your visit.Your feedback means a lot to us, thank you.We are excited to see you for future visits.Very Best Regards,Sincerely,Reservation Dept.

10/10 Excellent

Everhard

Séjour de 1 nuit en décembre 2023
Réponse de Yvonne le 28 déc. 2023
Good Afternoon, Mr. Everhard,Thank you for staying with us at The Founders Inn and Spa.Thank you for taking the time to let us know that you enjoyed your visit.Your feedback is very much appreciated, thank you.We are looking forward to seeing you in the future. Very Best Regards,Reservations Dept.

10/10 Excellent

Trenton

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Love this hotel
Love this hotel. The staff is very professional and offers great service. The hotel goes above and beyond to decorate, you could spend a good amount of time just walking the lobby and outdoor grounds and enjoying the look and feel of a classy hotel.
Séjour de 1 nuit en décembre 2023
Réponse de Yvonne le 14 déc. 2023
Good Morning, Trenton,We thank you for staying with us at The Founders Inn and Spa.We appreciate you taking the time to let us know about your visit.Your feedback means a lot, thank you.We are excited to see you for future visits.Very Best Regards,Have a wonderful day.Reservations Dept.

10/10 Excellent

Wallace, Suffolk

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 2 nuits en décembre 2023
Réponse de Yvonne le 13 déc. 2023
Good Afternoon, Mr. Wallace,Thank you for staying with us at The Founders Inn and Spa.We thank you for taking the time to tell us about your visit.Your feedback means a lot to us, thank you.We look forward to seeing you again in the future.Very Best Regards,Have a wonderful day!Reservations Dept.

8/10 Bien

Debby

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
classy
Séjour de 1 nuit en décembre 2023
Réponse de Yvonne le 9 déc. 2023
Good Morning, Ms. Debbie,We thank you for staying with us at The Founders Inn and Spa in Virginia Beach.We thank you for taking the time to let us know about your visit.Your feedback is very important, thank you.We look forward to seeing you in the future.Very Best Regards,Reservations Dept.

8/10 Bien

Helen

Séjour de 2 nuits en décembre 2023
Réponse de Yvonne le 28 déc. 2023
Hello Helen,Thank you for staying with us at The Founders Inn and Spa.Thank you for taking the time to let us know about your visit.Your feedback is very much appreciated.We are excited to see you again in the future.Very Best Regards,Reservations Dept.

8/10 Bien

Craig

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Great property - only criticism is lukewarm water in the shower this morning.
Séjour de 1 nuit en novembre 2023
Réponse de Yvonne le 28 nov. 2023
Good Afternoon, Craig,We thank you for staying with us at The Founders Inn and Spa.We thank you for taking the time to tell us about your visit.Your feedback is important to us, so that we can address the issue.We look forward to welcoming you for future visits.Very Best Regards,Sincerely,Reservations Dept.

10/10 Excellent

Voyageur vérifié

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Relaxing
Comfortable and beautiful!
Séjour de 1 nuit en novembre 2023
Réponse de Yvonne le 21 nov. 2023
Hello, Good Morning to you,We, at The Founders Inn and Spa, thank you for staying with us.Thank you for taking the time to tell us about your visit.Your feedback means a lot to us, thank you.We are excited to see you again for future visits.Very Best Regards,Reservations Dept.

10/10 Excellent

Randall

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 3 nuits en novembre 2023
Réponse de Yvonne le 18 nov. 2023
Good Afternoon, Randall,Thank you for staying with us.Thank you for taking the time to let us know about your visit.Your review means a lot, thank you.We are excited to see you in the future.Have a wonderful day. Reservations Dept.

10/10 Excellent

Douglas

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en novembre 2023
Réponse de Yvonne le 15 nov. 2023
Good Afternoon, Douglas,Thank you for staying with us at the Founders Inn and Spa.Thank you for taking the time to tell us about your experience.Your feedback is very much appreciated, thank you.We are looking forward to seeing you again for future visits.Have a wonderful day.Very Best Regards,Reservations Dept.

10/10 Excellent

MaryAnne

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en novembre 2023
Réponse de Yvonne le 7 nov. 2023
Good Ms. MaryAnne,Thank you for staying with us.Thank you for taking the time to let us know about your visit.Your feedback is important to us.We are looking forward to seeing you in the future. Have a wonderful day!Sincerely,Reservations Dept.

10/10 Excellent

Ryan

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great Hotel. Some of the best scenery I have seen at at a hotel.
Séjour de 1 nuit en octobre 2023
Réponse de Yvonne le 2 nov. 2023
Good Morning, Ryan,Thank you for staying with us.Thank you for taking the time to let us know about your visit.Your feedback means a lot, thank you.We are excited to see you in the future.Very Best Regards,Sincerely,Reservations Dept.

10/10 Excellent

Edward

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
It was very nice and clean . Staff was very polite and pleasant
Séjour de 2 nuits en août 2023
Réponse de Yvonne le 1 nov. 2023
Good Afternoon Edward,Thank you for staying with us.Thank you for taking the time to let us know about your visit.We appreciate your feedback, thank you.We are looking forward to your future visits.Very Best Regards,Sincerely,Reservations Dept.

6/10 Satisfaisant

Clifton

Voyage d’affaires
Les points forts : Confort de la chambre
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en octobre 2023
Réponse de Yvonne le 31 oct. 2023
Dear Clifton,We thank you for staying with us.Thank you for taking the time to give us your feedback.We would like each of our guests to have a great experience.We hope that you will try us again.sincerely,Reservations Dept.

6/10 Satisfaisant

Clifton

Voyage d’affaires
Les points forts : Personnel et service et confort de la chambre
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Hilton??
This is listed as an elegant retreat. The grounds ar wonderful. The breakfast buffet is superb regarding staff and quality of the food. However, the 2 different ladies at the front desk were totally uninterested in greeting or even attempt to speak to guests. The room was definitely not clean- rug with deep large stains, several walls with stains and the wash room not tidy- the shower was a mere dribble and the ceiling dripped from the room above. These things were not what the Hilton brand stands for.
Séjour de 2 nuits en octobre 2023
Réponse de Yvonne le 31 oct. 2023
Good Morning Clifton,We thank you for choosing to stay with us.Thank you for taking the time to let us know about your visit. We are working hard to correct the issues you experienced. Thanks for letting us know.Very Best Regards,Sincerely,Reservations Dept.

10/10 Excellent

Suzan

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
I liked the fact that the hotel is on the University grounds making it very easy and convenient. The lighted garden and fountain in pond was very beautiful and unique. I was very happy with my room with one queen sized bed, but even though it appeared very clean, there was a urine odor in the shower area and I’m thinking since this is a pet friendly hotel, maybe a guest kept their dog on the shower(?). Other than this, I was very happy with the hotel and stay
Séjour de 2 nuits en octobre 2023
Réponse de Yvonne le 31 oct. 2023
Good Morning Suzan,We thank you for choosing to stay with us.Thank you for taking the time to tell us about your visit.We are looking forward to seeing your again for future visits.Very Best Regards,Sincerely,Reservations Dept.

10/10 Excellent

Carolina

Séjour de 3 nuits en octobre 2023
Réponse de Yvonne le 15 nov. 2023
Hello, Carolina,Thank you for staying with us.Thank you for taking the time to tell us about your experience.We are looking forward to seeing you for future visits.Very Best Regards,Sincerely,Reservations Dept.

4/10 Médiocre

Michael

Voyage en famille avec de jeunes enfants, Voyage en famille
Waited 4 hours for sheets, blankets and playpen to be delivered to our room I made 2 phone calls… nothing delivered I finally had to go down to the front desk
Séjour de 1 nuit en octobre 2023
Réponse de Yvonne le 31 oct. 2023
Good Morning Michael,Thank you for staying with us.Thank you for letting us know about your visit.We take your comments very seriously.We are sorry, and we are addressing these issues.We hope that you will visit us again.Thank you,Sincerely,Reservations Dept.

8/10 Bien

C

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The pool was closed for all but one day of our trip.
Séjour de 2 nuits en août 2023
Réponse de Yvonne le 7 oct. 2023
Good Morning, C.,We thank you for choosing to stay with us at The Founders Inn and Spa.Thank you for your feedback.It is our goal that our guests have an amazing experience. We look forward to seeing you in the future. Very Best Regards,Reservations Dept.,

8/10 Bien

Tammy Lyn

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Love the old look to the property but yet modern and renovated. The spa was wonderful, a fantastic experience. Rooms were cozy and quiet. We very much enjoyed our stay. Oh and the dog park was extremely large, 2 of them to accommodate a lot of furbabies.
Séjour de 4 nuits en août 2023
Réponse de Yvonne le 26 sept. 2023
Hello, Ms. Tammy Lyn,Thank you for staying with us.Thank you for taking the time to let us know about your visit. We appreciate your feedback.We are looking forward to seeing you again in the future.Have a great day!Sincerely,Reservations Dept.

2/10 Horrible

Randall

Les points faibles : Propreté
The room is dirty (there are crumbs all over the floor, there’s not even Kleenex in the bathroom) and the room reeks of marijuana as if someone has been vaping in here. Staff said the didn’t think they could yet maid service up tonight, and said we could go back and forth between reception and our room if we needed to change rooms (aware of the fact there’s a tropical storm outside & we we’re staying in the furthest building).
Séjour de 1 nuit en septembre 2023
Réponse de Yvonne le 23 sept. 2023
Hello, Mr. Randall,Thank you for choosing to stay with us.We are sorry for your experience.Our goal is that each of our guests will have an outstanding visit. Thank you for letting us know, we will address your concerns.We hope that you will stay with us again.Sincerely,Reservations Dept.

8/10 Bien

Clifton

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Peace
Séjour de 1 nuit en septembre 2023
Réponse de Yvonne le 19 sept. 2023
Good Afternoon Mr. Clifton,Thank you for staying with us.Thank you for letting us know about your visit,so that we can address your concerns.We are looking forward to seeing you in the future.Sincerely,Reservations Dept.

8/10 Bien

Olga

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Hotel is fine for the money. Clean and reasonable price. Refrigerator was broken and it was inconvenient.
Séjour de 1 nuit en septembre 2023
Réponse de Yvonne le 19 sept. 2023
Hello, Ms. Olga,Thank you for staying with us.Thank you for letting us know about your visit,so that we can address your concerns.We are sorry you did not get another refrigerator.We are looking forward to seeing you again in the future.Thank you,Sincerely,Reservations Dept.