Ville de Penrith : Residences

« The kitchen light switch by the front door will not turn on. The kitchen is very dark as a result. The main living room light flares bright for a few seconds and then dims and goes out. The locks are difficult. The door you come in using the key will not open from the inside, you have to go out a different door. You can’t use a key to come in the door you go out of, this setup is in breach of fire safety regulations. The townhouse is described as having a kitchen, in Australia a kitchen usually...

« There are five split-system reverse cycle air conditioners in the property, but only two were working! I can’t imagine how unbearable it would be in the summer. When we stayed, the place was absolutely freezing. The main bathroom had multiple issues: the cold water tap wasn’t working and had been tightly screwed shut by the host. We were told to use only the hot water or go to the kitchen. On top of that, the bathroom’s fan and heater didn’t work either. There was also no waterproofing on the...

« Property is ok but getting confirmation to check-in with the host is hard »

« We arrived at midnight and the property didn't provide us with alarm code. We have two small kids that travelled from Canada to Australia and had to put them to sleep with alarm blasting. That night was very stressful. Also the lock on the door was unreasonably noisy and beep constantly. The condition of the house and yard was great. »