Avis
9,2
Merveilleux
9,2/10
Propreté
9,2/10
Personnel et service
8,2/10
Équipements
9,0/10
Infrastructures et conditions de l’hébergement
9,0/10
Écoresponsabilité
Avis
Voyage en couple
26 sept. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 3 nuits en septembre 2023
Réponse de N. Hamel/ General Manager le 28 sept. 2023
Dear José Luis,We want to thank you very much for having chosen our nh Collection Wien Zentrum for your stay in Vienna and we are glad to read that you enjoyed your time with us in general.Indeed, due to our location directly in the center of the City of Vienna and at the largest shopping street of Austria, Mariahilferstraße, the traffic & transport situation might be limited to provide the inhabitants and all tourists the best possible comfort to start exploring the City.It would be our pleasure to welcome you again and till then we remainwith best regards,
8/10 Bien
benjamin
18 juin 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Bien
benjamin
Séjour de 1 nuit en juin 2023
Réponse de Tomas Mojzis, Rooms Division Manager le 19 juin 2023
Dear Mr. Benjamin,thank you very much for taking your time to provide feedback.We highly appreciate that your particularly mentioned the spacious rooms.Your constructive feedback about the hallways and corridors will help us to improve.It was a pleasure for us to be your host and we are looking forward to welcome you back again soon.With best regards
8/10 Bien
Catherine
Voyage en famille
27 déc. 2022
Les points forts : Personnel et service, équipements, infrastructures et conditions de l’hébergement
Catherine
Réponse de Tomas Mojzis, Rooms Division Manager le 27 déc. 2022
Dear Catherine,thank you very much for taking your time to provide feedback.We are glad to read about your very nice stay in our hotel and we appreciate a lot your lovely comment regarding the breakfast, the location, the spacious rooms and of course regarding the friendliness of our employees.It was a pleasure for us to be your host and we are looking forward to welcome you back again soon.With best regards
8/10 Bien
Prince
13 nov. 2022
Prince
Séjour de 1 nuit en novembre 2022
Réponse de Tomas Mojzis, Rooms Division Manager le 17 nov. 2022
Dear Prince,thank you for your feedback.We are glad that we could provide a very nice stay in our hotel and we are looking forward to welcome you back again soon.With best regards
8/10 Bien
Christophe
16 août 2021
Les points faibles : Confort de la chambre
Bof
Christophe
Séjour de 2 nuits en août 2021
Réponse de Tomas Mojzis Front Office Manager le 17 août 2021
Dear Christophe,
thank you very much for taking your time to provide feedback.
We regret that we could not satisfy your sleep with our own "NH SLEEP BETTER" mattresses.
Please accept my sincerely apologize for the situation on the front of your door. I will forward your comment to our housekeeping manager.
Hopefully we can welcome you back again in the near future.
With best regards
Tomas Mojzis
Front Office Manager
10/10 Excellent
Voyageur vérifié
Voyage en famille
14 sept. 2020
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Voyageur vérifié
Séjour de 3 nuits en août 2020
Réponse de S. ten Wolde, afom le 19 sept. 2020
Dear Anonymous,
thank you for taking the time to write feedback about your stay.
I am happy to see you really enjoyed your time with us.
Kind regards,
S. ten Wolde,
assistant front office manager
10/10 Excellent
Nuta
Voyage d’affaires
18 juin 2020
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Right in the shopping main area
Nuta
Séjour de 1 nuit en juin 2020
Réponse de Front Office Manager le 19 juin 2020
Dear Nuta,
thank you very much for taking your time to provide feedback.
We are glad that your stay was extraordinary even in these times.
We appreciate a lot your lovely comment and we are looking forward to welcome you back in the near future.
With best regards
Front Office Manager
8/10 Bien
Voyageur vérifié
21 sept. 2019
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Voyageur vérifié
Séjour de 4 nuits en septembre 2019
Réponse de AFOM le 23 sept. 2019
Dear Anonymous,
thank you for taking the time to provide feedback on our property. I am happy to see you enjoyed your stay with us and rate us with a ten.
We hope to see you back qwith us again soon.
Kind regards,
Saskia ten Wolde, assistant front office manager
10/10 Excellent
Voyageur vérifié
2 juin 2019
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Voyageur vérifié
Séjour de 3 nuits en mai 2019
Réponse de Tomas Mojzis; Assistant Front Office Manager le 3 juin 2019
Dear Anonymous,
thank you very much for taking your time to provide feedback.
I am delighted you had a very good stay with us and particularly mention the high level of service, the location and our spacious rooms.
Looking forward to welcoming you back soon again.
With best regards,
Tomas Mojzis
Assistant Front Office Manager
10/10 Excellent
Voyageur vérifié
7 mai 2019
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Perfect stay!
Voyageur vérifié
Séjour de 3 nuits en mai 2019
Réponse de Tomas Mojzis/Assistant Front Office Manager le 11 mai 2019
Dear anonymous,
thank you very much for taking your time to provide feedback.
I am happy to hear you had a nice stay at the NH Collection Wien Zentrum.
Our boutique hotel with 73 rooms is located on Mariahilfer Straße, one of Europe's largest shopping boulevards. Directly in front of the property is the entrace the subway U3, connecting you to anywhere in town as well as to the airport. In the surrounding area you will also find many trendy bars and a vast variety of restaurants. On your way to the historic center, which is a comfortable stroll away, you will come across Spittelberg, Museumsquartier and Hofburg.
The spacious rooms, in which the sleeping and sitting area is separated by a swiveling TV wall, feature a rain effect shower with vigorating amenities, complimentary Nespresso machine and kettle with a selection of tea, as well as our custom made NH Sleep Better beds with pillow selection.
In the morning then, the rich breakfast buffet offers a large variety of fresh and local produce, like honey from our own bees. Egg dishes are individually made to your wishes. Enjoy a glass of fresh orange juice or champagne and start the new day with a breathtaking view over Vienna's skyline.
Each and every employee is passionate about being a host, reassuring your city trip will be extraordinary.
I am looking forward to welcoming you back again soon.
Best wishes,
Tomas Mojzis
Assistant Front Office Manager
10/10 Excellent
STEPHANE, Beauvais
Voyage en couple
4 avr. 2019
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
STEPHANE
Séjour de 3 nuits en mars 2019
Réponse de Tomas Mojzis; Assistant Front Office Manager le 6 avr. 2019
Dear Stephane,
thank you very much for taking your time to provide feedback.
I am happy you had an excellent stay with us and particularly mention the level of friendliness and cleanliness.
Looking forward to be your host in the future,
I wish you all the best,
4/10 Médiocre
Voyageur vérifié
5 sept. 2018
Les points forts : Confort de la chambre
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
A éviter!!
Voyageur vérifié
Séjour de 3 nuits en août 2018
Réponse de Christian Rothbauer le 19 sept. 2018
Dear guest,
I regret not having met your expectiations on this occasion.
Please feel free to contact me directly to let me know what we can do better.
Best wishes,
Christian Rothbauer
General Manager
10/10 Excellent
Marc, Montreal
14 août 2018
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Marc
Séjour de 1 nuit en août 2018
Réponse de FOM le 15 août 2018
Dear Marc,
thank you very much for taking your time to provide feedback. I am delighted you had a perfect stay with us in Vienna.
Looking forward to welcome you again at the NH Collection Wien Zentrum.
I wish you all the best,
Dorothea Schlögl, Front Office Manager
8/10 Bien
Gilles
2 avr. 2018
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Bel hôtel avec petits bémols.
Gilles
Réponse de Christian Rothbauer le 4 avr. 2018
Dear Gilles,
thank you very much for taking your time to provide feedback.
I am happy to hear you had a very good stay at the NH Collection Wien Zentrum.
Our boutique hotel, which was recently renovated, is located on Mariahilfer Straße, one of Europe's largest shopping boulevards. Directly in front of the property is the entrace the subway U3, connecting you to anywhere in town as well as to the airport. In the surrounding area you will also find many trendy bars and a vast variety of restaurants. On your way to the historic center, which is a comfortable stroll away, you will come across Spittelberg, Museumsquartier and Hofburg.
The spacious rooms feature a rain effect shower, complimentary Nespresso machine and kettle with a selection of tea, as well as our custom made NH Sleep Better beds with pillow selection. Please accept my sincere apologies for the noise disturbance and the malfunctining airconditioning. I will have our technician check on it instantly.
In the morning then, the rich breakfast buffet offers a large variety of fresh and local produce. Egg dishes are individually made to your wishes. Enjoy a glass of fresh orange juice or champagne and start the new day with a breathtaking view over Vienna's skyline.
Each and every employee is passionate about being a host, reassuring your city trip will be extraordinary.
I am looking forward to welcoming you back again soon.
Best wishes,
Christian Rothbauer
General Manager
8/10 Bien
CARLOS ALBERTO
9 nov. 2017
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
CARLOS ALBERTO
Séjour de 3 nuits en octobre 2017
Dear Carlos Alberto,
thank you very much for taking your time to provide feedback.
I am happy to hear you had a great stay at the NH Collection Wien Zentrum.
Our boutique hotel is located on Mariahilfer Straße, one of Europe's largest shopping boulevards. Directly in front of the property is the entrace the subway U3, connecting you to anywhere in town as well as to the airport. In the surrounding area you will also find many trendy bars and a vast variety of restaurants. On your way to the historic center, which is a comfortable stroll away, you will come across Spittelberg, Museumsquartier and Hofburg.
The spacious rooms, like you had, feature swiveling TVs that divide the sleeping and sitting area, rain effect showers, Nespresso machine and kettle with a selection of tea, as well as our custom made NH Sleep Better beds with pillow selection.
In the morning, the rich breakfast buffet offers a large variety of fresh and local produce. Egg dishes are individually made to your wishes. Enjoy a glass of fresh orange juice or champagne and start the new day with a breathtaking view over Vienna's skyline.
Each and every employee is passionate about being a host, reassuring your and your pet's city trip will be extraordinary.
I am looking forward to welcoming you back again soon.
Best wishes,
Christian Rothbauer
General Manager
10/10 Excellent
Danielle, Ajaccio
7 oct. 2017
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Hôtel au personnel très accueillant et souriant
Danielle
Séjour de 15 nuits en septembre 2017
Réponse de Christian Rothbauer le 10 nov. 2017
Dear Danielle,
thank you very much for taking your time to provide feedback.
I am delighted to hear you had an excellent stay at the NH Collection Wien Zentrum.
Our boutique hotel is located on Mariahilfer Straße, one of Europe's largest shopping boulevards. Directly in front of the property is the entrace the subway U3, connecting you to anywhere in town as well as to the airport. In the surrounding area you will also find many trendy bars and a vast variety of restaurants. On your way to the historic center, which is a comfortable stroll away, you will come across Spittelberg, Museumsquartier and Hofburg.
The spacious rooms feature swiveling TVs that divide the sleeping and sitting area, rain effect showers, Nespresso machine and kettle with a selection of tea, as well as our custom made NH Sleep Better beds with pillow selection.
In the morning, the rich breakfast buffet offers a large variety of fresh and local produce. Egg dishes are individually made to your wishes. Enjoy a glass of fresh orange juice or champagne and start the new day with a breathtaking view over Vienna's skyline.
Each and every employee is passionate about being a host, reassuring your city trip will be extraordinary.
I am looking forward to welcoming you back again soon.
Best wishes,
Christian Rothbauer
General Manager
10/10 Excellent
Voyageur vérifié
17 sept. 2017
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Voyageur vérifié
Séjour de 6 nuits en septembre 2017
Sehr geehrter Gast,
vielen Dank, dass Sie sich Zeit genommen haben uns Feedback zu geben.
Es freut mich sehr, dass Sie einen perfekten Aufenthalt in unserem Haus hatten.
Das Boutiquehotel NH Collection Wien Zentrum liegt direkt an der Mariahilfer Straße, einer der längsten Shoppingmeilen Europas, welche letztes Jahr in eine Fußgänger/Begegnungszone umgestaltet wurde. Auf dem Weg zum historischen Zentrum finden Sie Sehenswürdigkeiten wie Spittelberg, Museumsquartier und Hofburg.
Die großzügigen Zimmer sind in einem klaren, linearen Design gehalten und die drehbare TV-Wand dient als Raumtrenner zwischen Wohn- und Schlafbereich.
In den speziell angefertigten NH Sleep Better Betten lässt es sich besonders gut träumen.
Nach einer erholsamen Nacht erwartet Sie das reichhaltige Frühstücksbuffet mit einer großen Auswahl an frischen und regionalen Produkten. Genießen Sie ein Glas Sekt und herrlich duftenden Kaffee zusammen mit dem einzigartigen Ausblick über die Wiener Skyline.
Jeder einzelne Mitarbeiter ist von Herzen gerne Gastgeber, steht Ihnen jederzeit mit wertvollen Tipps zur Verfügung und nimmt sich gerne Zeit. Natürlich gehört dazu auch die Betreuung vor und nach dem Aufenthalt.
Ich hoffe, Sie bald wieder bei uns begrüßen zu dürfen.
Alles Gute,
Christian Rothbauer
General Manager
10/10 Excellent
ADRIAN
3 avr. 2024
ADRIAN
Séjour de 3 nuits en mars 2024
Réponse de Tomas Mojzis, Rooms Division Manager le 10 mai 2024
Dear Adrian,we are glad that we could provide an extraordinary stay in our hotel and we are looking forward to welcome you back again soon.With best wishes
8/10 Bien
Admira
24 mars 2024
Les points forts : Propreté et personnel et service
Admira
Séjour de 3 nuits en mars 2024
Réponse de Tomas Mojzis, Rooms Division Manager le 27 mars 2024
Dear Admira,thank you very much for taking your time to share your rating with us.It was a pleasure for us to be your host and we are looking forward to welcome you back again soon.With best wishes
10/10 Excellent
maria
16 mars 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
maria
Séjour de 4 nuits en mars 2024
Réponse de Tomas Mojzis, Rooms Division Manager le 17 mars 2024
Dear Maria,thank you very much for taking your time to provide feedback.We are glad that you enjoyed your stay with us and that you particularly mentioned the convenient location of our hotel.It was a pleasure for us to be your host and we are looking forward to welcome you back soon.With best wishes
10/10 Excellent
Karen Yumul De
Voyage en famille avec de jeunes enfants, Voyage en famille
26 févr. 2024
Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
Karen Yumul De
Séjour de 7 nuits en février 2024
Réponse de Tomas Mojzis, Rooms Division Manager le 27 févr. 2024
Dear Karen Yumul De,thank you very much for taking your time to provide feedback.We highly appreciate your lovely comment about the location of the hotel and about the friendliness and high level of service provided by our employees.It was a pleasure for us to be your host and we are looking forward to welcome you back again soon.With best wishes
10/10 Excellent
Carlos
9 févr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Carlos
Séjour de 6 nuits en janvier 2024
Réponse de Nicola H. / General Manager le 12 févr. 2024
Dear Carlos,Thank you so much for your having put your trust in us and for sharing this wonderful feedback with us and other travelers around the world.We are very proud having provided you a perfect stay experience and it would be our pleasure to welcome you hopefully soon again!With best regards,
6/10 Satisfaisant
Johanna
Voyage en famille
5 févr. 2024
Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Les points faibles : Personnel et service
Bin entäuscht vom Personal
Johanna
Séjour de 1 nuit en février 2024
Réponse de Tomas Mojzis, Rooms Division Manager le 6 févr. 2024
Sehr geehrte Frau Johanna,vielen Dank, dass Sie sich die Zeit genommen haben um Feedback zu geben.Wir sind froh, dass Sie die Sauberkeit und die Zimmer positiv hervorgehoben haben.Leider konnten wir die Blumen nicht wie gewünscht auf das Zimmer bringen, weil sich in Ihrem Zimmer ein Hund ohne Aufsicht befunden hat und aus diesem Grund ist dem Personal untersagt das Zimmer zu betreten.Unsere Rezeptionisten haben mehrmals versucht telefonisch die Dame zu erreichen, welche die Blumen bei uns bei der Rezeption hinterlassen hat, leider erfolglos.An dieser Stelle würden wir gerne festhalten, dass das Front Office Team stets das bestmögliche versucht um die Wünsche der Gäste zu erfüllen.Dies belegen auch viele positive Kommentare unserer Gäste auf verschiedenen Bewertungsportalen.Trotzdem hoffen wir, dass wir Sie wieder in unserem Hotel so bald wie möglich begrüßen dürfen.Mit besten Wünschen
10/10 Excellent
Hannah
Voyage en couple
28 janv. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Hannah
Séjour de 3 nuits en janvier 2024
Réponse de Tomas Mojzis, Rooms Division Manager le 31 janv. 2024
Dear Mrs. Hannah,thank you very much for taking your time to provide feedback.We are glad that we could provide an extraordinary stay and we highly appreciate your lovely comment about the spacious rooms and the central location of the hotel.Hopefully we can welcome you back again soon.With best regards
10/10 Excellent
Nurgül
22 janv. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Nurgül
Séjour de 2 nuits en janvier 2024
Réponse de Tomas Mojzis, Rooms Division Manager le 24 janv. 2024
Dear Nurgül,thank you very much for taking your time to provide feedback.We highly appreciate your lovely comment about the location, the cleanliness and the spacious rooms.It was a pleasure for us to be your host and hopefully we can welcome you back again soon.With best regards
10/10 Excellent
Diana
Voyage d’affaires
21 janv. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Simply amazing
Diana
Séjour de 2 nuits en janvier 2024
Réponse de Tomas Mojzis, Rooms Division Manager le 24 janv. 2024
Dear Mrs. Diana,thank you very much for taking your time to share your feedback with us.We are glad that we could provide an extraordinary stay and we highly appreciate that you particularly mentioned the spacious rooms and the location of the hotel.Hopefully we can welcome you back again soon.With best regards
8/10 Bien
Voyageur vérifié
Voyage en famille
15 déc. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Voyageur vérifié
Séjour de 1 nuit en novembre 2023
Réponse de Nicola H. / General Manager le 18 déc. 2023
Dear uest,We want to thank you very much for having chosen our hotel for your stay in Vienna and we are glad to read that you enjoyed your time with us in general.We hope to have the chance to welcome you again one day and till then we remainwith best regards,
10/10 Excellent
Israel
14 déc. 2023
Les points forts : Propreté et confort de la chambre
Les points faibles : Personnel et service
Israel
Séjour de 2 nuits en décembre 2023
Réponse de Nicola le 18 déc. 2023
Dear Israel,We want to thank you very much for having chosen our hotel for your stay in Vienna and we are glad to read that you enjoyed your time with us!Nevertheless we are feeling very sorry for not having been able to convince you of our personal service and we want to deeply apologize for the missed laundry service! Please rest ensured that your feedback will be discussed internally to avoid any comparable situation in the future and to provide you an extra-ordinary stay experience during a next possible visit of yours!Sincerely yours,
8/10 Bien
Anders
Voyage en famille
8 déc. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Anders
Séjour de 4 nuits en novembre 2023
Réponse de Tomas Mojzis, Rooms Division Manager le 11 déc. 2023
Dear Anders,thank you very much for taking your time to provide rating.We are glad that we could provide a nice stay in our hotel and we are looking forward to welcome you back again soon.With best wishes
8/10 Bien
Martina
Voyage en couple
4 déc. 2023
Les points forts : Propreté et équipements
Martina
Séjour de 3 nuits en novembre 2023
Réponse de Tomas Mojzis, Rooms Division Manager le 6 déc. 2023
Sehr geehrte Martina,vielen Dank, dass Sie sich die Zeit genommen haben um feedback zu geben.Es freut uns, dass Sie grundsätzlich einen angenehmen Aufenthalt bei uns verbracht haben und wir sind glücklich, dass wir Ihr Gastgeber sein dürften.Ihr konstruktives Feedback bezüglich der Dekoration und der Atmosphäre wird uns helfen sich weiterhin zu verbessern.Trotzdem hoffen wir, dass wir Sie wieder in unserem Hotel so bald wie möglich begrüßen dürfen.Mit besten Wünschen
10/10 Excellent
Wilfried
Voyage en famille
27 oct. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Wilfried
Séjour de 3 nuits en octobre 2023
Réponse de Nicola H. / General Manager le 29 oct. 2023
Dear Wilfried,Thank you so much for having put your trust in us and your wonderful and commendatory feedback!We are very proud having provided you a perfect stay experience and it would be a pleasure to welcome you hopefully soon again!With best regards,
8/10 Bien
stefano
Voyage en famille
21 oct. 2023
Les points forts : Propreté et infrastructures et conditions de l’hébergement
Les points faibles : Personnel et service
stefano
Séjour de 4 nuits en octobre 2023
Réponse de Tomas Mojzis, Rooms Division Manager le 24 oct. 2023
Dear Mr. Stefano,thank you very much for your stay with us.The A/C and heating is a central regulated system and it depends on the temperature outside if the whole hotel is on cooling or heating mode.We regret the circumstances with the housekeeping and your feedback will help us to improve our high quality standards in the future.Hopefully we can welcome you back again soon.With best wishes
10/10 Excellent
Marcela
Voyage en couple
8 oct. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Marcela
Séjour de 2 nuits en octobre 2023
Réponse de Tomas Mojzis, Rooms Division Manager le 10 oct. 2023
Dear Mrs. Marcela,thank you very much for taking your time to share your feedback with us.It was a pleasure for us to be your host and we are thankful for your lovely comment about the spacious rooms, the employees and the location of our hotel.We are looking forward to welcome you back again soon.With best wishes
6/10 Satisfaisant
Sandro
Voyage en famille
5 oct. 2023
Sandro
Séjour de 4 nuits en octobre 2023
Réponse de Tomas Mojzis, Rooms Division Manager le 6 oct. 2023
Sehr geehrter Herr Sandro,an erster Stelle würden wir uns gerne bei Ihnen für Ihre Reservierung und Ihren Aufenthalt bedanken.Es freut uns, dass Sie die besonders günstige Lage des Hotels erwähnen.Ihre konstruktive Kritik über die Gänge wird uns helfen sich weiterhin zu verbessern.Es tut uns leid, dass wir Ihnen nicht die erwartete Freundlichkeit geboten haben die uns normalerweise auszeichnet.Wir werden das Personal weiter schulen und interne Schritte einleiten um wieder das erhoffte Niveau zu erreichen.Wir würden uns freuen, wenn Sie uns eine Chance geben würden sich zu verbessern und wir hoffen, dass wir Sie wieder in unserem Hotel begrüßen dürfen.Mit besten Wünschen
8/10 Bien
Sharon
4 oct. 2023
Les points forts : Personnel et service
Sharon
Séjour de 5 nuits en septembre 2023
Réponse de Tomas Mojzis, Rooms Division Manager le 6 oct. 2023
Dear Sharon,thank you very much for your ratings.It was a pleasure for us to be your host and we are looking forward to welcome you back again soon.With best regards
6/10 Satisfaisant
Leolit
28 sept. 2023
Les points forts : Personnel et service et confort de la chambre
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Great location, dirty room.
Leolit
Séjour de 3 nuits en septembre 2023
Réponse de Nicola H. / General Manager le 29 sept. 2023
Dear Leolit,We want to thank you very much for having chosen our hotel for your stay in Vienna and we are glad to read that we have been able to be your perfect starting point to explore the City of Vienna!Nevertheless we are feeling deeply sorry that we were not able to provide you the same impressions in other areas and we want to forward you our sincerest apology for the insufficient cleanliness and the weak internally communication in regard to your late check out request. As both situations do not comply with our service promises we fully do understand your disappointment and please rest ensured that your feedback will be discussed internally to avoid any comparable situation in the future.As well we are feeling sorry, that we were not able to match your expectations in regard of our breakfast buffet, but please do not hesitate to forward us any kind of products or items you might have missed to give us the chance to understand your feedback even better and to enrich our service & offer in the best possible way.It would be our pleasure to have the chance to welcome you again one day to proof you that we are able to provide you the service you are expecting and may expect from us at any time and to refute the now gained impressions.With best regards,
10/10 Excellent
Mikhael miki
Voyage en famille
1 sept. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Mikhael miki
Séjour de 3 nuits en août 2023
Réponse de Your NH Collection Wien Zentrum Team le 5 sept. 2023
Dear Mikhael miki ,Thank you so much for your excellent rating, which makes us very proud!We are looking forward to welcoming you again and remain with best regards,
8/10 Bien
walter
Voyage en couple
31 août 2023
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
walter
Séjour de 4 nuits en août 2023
Réponse de Your NH Collection Wien Zentrum Team le 5 sept. 2023
Dear walter,We want to thank you very much for having chosen our hotel for your stay in Vienna and we are happy to read that you enjoyed the time with us.It would be a pleasure to welcome you hopefully soon again and till then we remain
6/10 Satisfaisant
Fanny
Voyage en famille avec de jeunes enfants
17 août 2023
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Fanny
Séjour de 3 nuits en août 2023
Réponse de Ihr NH Collection Wien Zentrum Team le 18 août 2023
Liebe Fanny,wir möchten uns ganz herzlich für Ihren Aufenthalt in unserem Haus bedanken und freuen uns, dass wir Sie insbesondere von der gebotenen Lage überzeugen durften.Wir möchten uns an dieser Stelle für die verspätete Zimmer-Bereitsstellung bei Ihnen entschuldigen und können Ihre Enttäuschung hierüber in jedem Fall nachvollziehen.Wir würden uns allerdings sehr über einen weiteren Aufenthalt in unserem Haus freuen und verbleiben bis dahinmit herzlichen Grüßen
4/10 Médiocre
Kyle
Voyage en famille
15 août 2023
Les points forts : Personnel et service
Les points faibles : Équipements et infrastructures et conditions de l’hébergement
Kyle
Séjour de 3 nuits en août 2023
Réponse de Your NH Collection Wien Zentrum Team le 18 août 2023
Dear Kyle,We want to thank you very much for having chosen our hotel for your stay in Vienna and we are happy to read that we were able to convince you of the provided location.Nevertheless we are feeling sorry for not having been able to match witch your expectations in regard to the A/C and we want to deeply apologize once again for the occurred malfunction of the water supply system in your room.We do understand your disappointment but we hope to have the chance to refute the now gained impressions during another stay of yours and to proof you that we are as well able to provide a perfect stay experience.With best regards,
8/10 Bien
Annabella
Voyage en famille
5 août 2023
Les points forts : Propreté et infrastructures et conditions de l’hébergement
Annabella
Séjour de 5 nuits en juillet 2023
Réponse de Tomas Mojzis, Rooms Division Manager le 9 août 2023
Dear Annabella,thank you very much for taking your time to provide feedback.It was a pleasure for us to be your host and we are glad that you particularly mentioned the spacious rooms.Your descripted feedback about the service is wondering as the general feedback is very good.Therefore we would like to improve and please do not hesitate to contact us again via email with more details about the lack of service. You can use my name as reference.Nevertheless we hope that we can welcome you back again soon.With best regards
6/10 Satisfaisant
Sharon
2 août 2023
Les points forts : Propreté et infrastructures et conditions de l’hébergement
Sharon
Séjour de 2 nuits en juillet 2023
Réponse de Tomas Mojzis, Rooms Division Manager le 9 août 2023
Dear Sharon,thank you very much for your rating.It was a pleasure for us to be your host and hopefully we can welcome you back again soon.With best regards
8/10 Bien
Ting Wai
Voyage en famille
4 juil. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Ting Wai
Séjour de 3 nuits en juillet 2023
Réponse de Your NH Collection Wien Zentrum Team le 5 juil. 2023
Dear Ting Wai,Thank you very much for having chosen our hotel for your stay in Vienna and we are happy to read that you enjoyed the time with us and we want to thank you for having taken part in our environmental awareness program "Green Stay".As well please rest ensured that we will share your commendatory feedback about the received service with each and every team member and with Nadine in particular.We want to forward you as well our sincerest apology for the insufficient cleanliness you had to detect but we hope to have the chance to welcome you soon again!With best regards,
8/10 Bien
Carlos
4 juil. 2023
Les points forts : Propreté et infrastructures et conditions de l’hébergement
Carlos
Séjour de 3 nuits en juin 2023
Réponse de Your NH Collection Wien Zentrum le 5 juil. 2023
Dear Carlos,We want to thank you very much for having chosen our hotel for your stay in Vienna and we are happy to read that you enjoyed your time at us in general.It would be our pleasure to welcome you again and till then we remainwith best regards,
4/10 Médiocre
Justin
27 juin 2023
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Justin
Séjour de 1 nuit en juin 2023
Réponse de Your NH Collection Wien Zentrum Team le 30 juin 2023
Dear Justin,First of all we want to thank you very much for having chosen our hotel for your stay in Vienna but we are feeling sorry for not having been able to match with your expectations this time!Please be kindly informed that we are available 24/7 for your during your stay so please do not hesitate to contact us in case you are facing any kind of insufficient cleanliness or insects to give us the chance to have closer look onto the situation to remedy the unwelcome and not to our quality promise corresponding situation immediately!It would be our pleasure to welcome you again one day to refute the now gained impressions and to proof you that we are able to deliver the extra-ordinary service for which we are generally known for.With best regards,
8/10 Bien
Ayako
Voyage en famille
25 juin 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Ayako
Séjour de 3 nuits en juin 2023
Réponse de Your NH Collection Wien Zentrum Team le 30 juin 2023
Dear Ayako,We want to thank you very much for having chosen our hotel for your stay in Vienna and we are very happy to read that you enjoyed your time with us.It would be our pleasure to welcome you hopefully soon again and we remainwith best regards,
8/10 Bien
Stefanie
20 juin 2023
Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Stefanie
Séjour de 3 nuits en juin 2023
Réponse de Tomas Mojzis, Rooms Division Manager le 22 juin 2023
Dear Stefanie,we are glad that we could provide a very nice stay in our hotel and we are looking forward tow welcome you back again soon.With best regardsTomas MojzisRooms Division Manager
10/10 Excellent
Amir Reza
28 mai 2023
Amir Reza
Séjour de 3 nuits en mai 2023
Réponse de Tomas Mojzis, Rooms Division Manager le 2 juin 2023
Dear Amir Reza,thank you very much for taking your time to provide feedback.We are glad that we could provide an extraordinary stay and we highly appreciate your feedback.With best regards
2/10 Horrible
Ahmed
20 mai 2023
Les points faibles : Personnel et service
Ahmed
Séjour de 3 nuits en mai 2023
Réponse de Ihr NH Collection Wien Zentrum Team le 22 mai 2023
Lieber Ahmed,wir bedauern sehr, Ihren Erwartung nicht gerecht geworden zu sein, würden Sie aber dennoch gerne um ein ausführlicheres Feedback bitten, damit wir Ihre Meinung besser nachvollziehen und bestenfalls entsprechende Maßnahmen setzen können, da Ihre Bewertung in keiner Weise dem allgemein erhaltenen Feedback über unser Haus und dem gebotenen Service entspricht.Wir freuen uns von Ihnen zu hören und verbleiben bis dahinmit herzlichen Grüßen
8/10 Bien
Riold
10 mai 2023
Riold
Séjour de 3 nuits en mai 2023
Réponse de Tomas Mojzis, Rooms Division Manager le 2 juin 2023
Dear Riold,thank you for your feedback.We are glad that we could provide an extraordinary stay and it would be a pleasure for us to be your host again.With best regards