Dear guest, thank you for your stay. We are so glad you enjoyed your stay and that you informed us about it. We hope to welcome you back very soon and wish you a nice week. Best regards, Iva Milicevic - Front Office Agent

Vielen Dank, dass Sie sich die Zeit genommen haben uns so ein tolles Feedback zu schreiben! Es ist schön zu hören, dass Sie Ihren Aufenthalt im Hotel Melia Vienna genossen haben. Wir würden uns freuen, Sie bald wieder bei uns begrüßen zu dürfen. Mit freundlichen Grüßen, Selina Tabernig - Front Office Agent

Dear Mr Guillemin, first I want to thank you for taking the time to write a feedback and get in touch with us. We can only improve our service by getting in direct contact with our customers and are trying to keep our standards high at all times. We are happy to hear that you have enjoyed the unique architecture of the hotel and the rooms. Nevertheless, we are sorry to hear that you have experienced a few struggles during your stay. Please note that due to COVID the hotel has to follow restrictions, which also prohibit providing amenities like kettles, hair dryers etc. in the room. Of course it is possible to bring all those things up to the room at any time by calling the Reception directly. We are sorry to hear that you have experienced a rather long waiting time, we are always trying to process the request as quickly as possible. We hope to be able to convince you of our high standards on your next visit and would be very happy to welcome you back again soon. Please do not hesitate to contact us at any time if you have any further requests, questions, or feedback. Kind regards, Selina Tabernig Front Office Agent – Hotel Melia Vienna

Dear guest, Thank you very much for choosing our Hotel Melia Vienna and for your fantastic feedback! We are very pleased that you spent wonderful days at our hotel and are already looking forward to welcoming and pampering you again soon. Best regards, Astrid Zupan

Dear Irfan, Thank you very much for your excellent rating. We really appreciate it! It was a pleasure having you at Meliá Vienna and we are looking forward to welcoming you back soon. Best Regards, Astrid Zupan

Dear Guest, Thank you very much for your kind review. We are looking forward to welcoming you back to Meliá Vienna in the not too distant future! Best regards, Antonina Simoshina, Guest Experience Manager

Dear Guest. Thank you for taking the time to write this review. Kindly be informed that you have opted for a non refundable reservation which allows you to reserve a hotel room for a lower price. This type of reservation cannot be cancelled without a cancellation fee. Our hotel does offer more flexible rates which allow you to cancel in advance and get a refund. We highly appreciate your feedback and looking forward to your next stay at the Meliá Vienna. For any further assistance, please do not hesitate to contact us. Best regards,

Dear ALINE, thank you for taking the time to rate your recent stay at Meliá Vienna. It is only through feedback such as yours that we are able to maintain and indeed, where necessary, improve upon the service that we provide to our guests. It would be our pleasure to host you again in the not too distant future: Cordially, Antonina Simoshina, Guest Experience Manager

Dear Guest, I would like to thank you for taking the time to rate your recent stay at Meliá Vienna. It is only through feedback such as yours that we are able to maintain and indeed, where necessary, improve upon the service that we provide to our valued guests. It would be our pleasure to host you in the near future again! Kind Regards, Antonina Simoshina, Guest Experience Manager

Dear Simrat,Thank you for taking the time to share your feedback.We are truly sorry to hear that your stay did not meet the high standards we strive to uphold. We pride ourselves on our meticulous housekeeping services and regret to learn that there was an oversight in cleaning your room. Please rest assured that this is not indicative of our usual service culture. Additionally, while we receive many compliments on our room experience, including the spaciousness of our shower areas and the natural light through our floor-to-ceiling windows, we understand that preferences vary and apologize if this aspect did not meet your expectations. We are continuously working to enhance our guest experience, and your comments are invaluable in this process.We hope we can welcome you back in the future.Kind regards,Daniela WiesnerGuest Experience Manager - Meliá Vienna"Soul matters"

Dear Gurkiran,Thank you for taking the time to review your stay.We regret to hear that your experience with room cleanliness did not meet your expectations. Our team prides itself on maintaining the highest standards of cleanliness and guest satisfaction, and we truly apologize if we fell short in this instance. Additionally, we note your comments regarding the lighting and mirror in the room. While our rooms are designed to offer a modern and comfortable environment, we understand that personal preferences vary, and we're always looking for ways to improve the room experience for our guests.We hope that you will allow us the opportunity of providing you with an improved stay in future. Best regards,Daniela WiesnerGuest Experience Manager - Meliá Vienna"Soul matters"

Dear Eunjoo,Thank you for taking the time to review your recent stay.We're delighted to hear that the high ceilings, magnificent views, and the comfort of our large beds contributed to a memorable room experience for you. Your appreciation for our clean facilities and the breadth of amenities provided underscores our commitment to service culture. It's wonderful to know that our gastronomic experiences, including the breakfast buffet, met your expectations. Furthermore, we are glad our location allowed for convenient subway access to the heart of Vienna, making your exploration of the city effortless.We look forward to welcoming you back soon. Kind regards,Daniela WiesnerGuest Experience Manager - Meliá Vienna"Soul matters"

Liebe Judith,vielen Dank für Ihren Erfahrungsbericht zu unserem Hotel.wir danken Ihnen herzlich für Ihr positives Feedback und freuen uns sehr, dass Sie die Sauberkeit unserer Zimmer und die exklusiven Vorzüge unserer The Level Lounge in vollen Zügen genossen haben. Es ist wunderbar zu hören, dass Ihr Aufenthalt bei uns sehr angenehm war und Sie die hochwertigen Annehmlichkeiten Ihres Zimmers schätzen konnten.Wir hoffen, Sie bald wieder bei uns begrüßen zu dürfen!Daniela WiesnerGuest Experience Manager - Meliá Vienna"Soul matters"

Dear Matt,Thank you for taking the time to share your review.The comfort and convenience of our guests are top priorities and we are sorry that the room temperature was not ideal. Rest assured we are having our maintenance team look into this and regret we were not able to find a solution to allow you to fully enjoy your stay.Should you ever come back to Vienna, please do let us know.We hope that you will allow us the opportunity of providing you with an improved stay in future. Best regards,Daniela WiesnerGuest Experience Manager - Meliá Vienna"Soul matters"

Dear Mark,It was a pleasure to receive this kind review of your time with us.We are thrilled to hear you found our hotel architecturally stunning and appreciated the ease of access from the airport. Your accolades for the beautiful views and great service are truly valued, and it is delightful to know that these aspects contributed positively to your room experience. Our team is dedicated to maintaining high standards of cleanliness and we are glad this was reflected during your stay.We hope to welcome you back soon.Best wishes,Daniela WiesnerGuest Experience Manager - Meliá Vienna"Soul matters"

Dear Kerrie,Thank you for sharing this lovely review.We're delighted to hear that our team's service culture made a positive impact on your stay and that the breathtaking views from our rooms and the 57 lounge added to the enjoyment of your visit. It's also wonderful to know that our location provided convenient transport links and a pleasant atmosphere for your explorations into the city. We're honored by your recommendation and appreciate your high ratings on room cleanliness, hotel condition, and service, though we note there's room to enhance the room amenities experience further.We look forward to the opportunity to welcome you back for another memorable stay. Warm regards,Daniela WiesnerGuest Experience Manager - Meliá Vienna"Soul matters"

Gentile Mario,Grazie per averci fatto conoscere la sua opinione.Siamo molto felici di sapere che la sua permanenza nel nostro albergo sia stata in generale molto positiva. Lavoriamo quotidianamente per poter garantire a ciascun ospite un'esperienza di soggiorno piacevole e rilassante e le sue parole, oltre ad essere una grande gratificazione, ci incoraggiano a proseguire su questa strada.Speriamo di avere molto presto il piacere di ospitarla di nuovo. Cordiali Saluti,Daniela WiesnerGuest Experience Manager - Meliá Vienna"Soul matters"

Estimado huésped,Gracias por dedicar unos minutos de su valioso tiempo a compartir su experiencia con nosotros.Nos complace mucho saber que encontró su habitación a su gusto, destacando su amplitud, comodidad y las hermosas vistas, así como la modernidad y limpieza del baño y la calidad de nuestro Dream Maker colchón. Lamentamos que el desayuno no haya cumplido con sus expectativas y que haya percibido una espera en el servicio; su apreciación es muy valiosa para nosotros y nos permite mejorar continuamente la calidad de nuestras experiencias gastronómicas.Nos encantaría recibirle en otra ocasión. Atentamente,Daniela WiesnerGuest Experience Manager - Meliá Vienna"Soul matters"

Dear Rafiq,It's a real reward to receive such a great review.We're thrilled to hear that the quality of our rooms met your expectations and that you enjoyed the breathtaking views from the 57th floor. It's also wonderful to know that Mohsen provided you with exceptional service during your stay. Your kind words are a testament to our team's dedication to delivering an unforgettable experience.We hope to welcome you back in the future.Best wishes,Daniela WiesnerGuest Experience Manager - Meliá Vienna"Soul matters"

Dear Kingsley,Thank you for taking the time to review your stay.We are thrilled to hear you had a perfect stay and appreciated the cleanliness of your room, the service provided by our team, and the amenities available. Our staff strives to maintain the highest standards of cleanliness, and we're delighted to know this was reflected during your visit. The dedication to service is a cornerstone of our hotel's ethos, and your recognition of our efforts is greatly appreciated. We're also glad that you enjoyed the room amenities; from the Dream Maker mattresses to the RITUALS toiletries, we aim to provide a luxurious and comfortable experience for all our guests.We look forward to the opportunity to welcome you back for another exceptional stay in Vienna.The entire team look forward to welcoming you back for a future visit.Kind regards,Daniela WiesnerGuest Experience Manager - Meliá Vienna"Soul matters"