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Avis sur Hotel 7 Vienna

2 out of 5
Hotel 7 Vienna
709 east vine street, Vienna, IL

Avis

7,2

Bien

Note des voyageurs de 10 (Excellent), d’après 62 avis sur 273." "
Note des voyageurs de 8 (Bien), d’après 97 avis sur 273." "
Note des voyageurs de 6 (Satisfaisant), d’après 65 avis sur 273." "
Note des voyageurs de 4 (Médiocre), d’après 30 avis sur 273." "
Note des voyageurs de 2 (Horrible), d’après 19 avis sur 273." "

7,4/10

Propreté

8,0/10

Personnel et service

6,4/10

Équipements

6,4/10

Infrastructures et conditions de l’hébergement

7,0/10

Écoresponsabilité

Avis

2/10 Horrible

Twyla, Decatur

Voyage en famille avec de jeunes enfants, Voyage en famille
Les points forts : Personnel et service
Les points faibles : Équipements et infrastructures et conditions de l’hébergement
My room had bed bugs and when I went to complain nothing was done about it
Séjour de 1 nuit en mai 2024

4/10 Médiocre

Deborah

Voyage en couple
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
This hotel seems to be in process of upgrading but it is a 2 star at best. There was a hole in the bathroom ceiling. The room was very dark. It did not feel clean. The front entrance was under construction and not welcoming. There was no sign on the road to indicate the entrance to the hotel.
Séjour de 1 nuit en mai 2024

10/10 Excellent

Crista, Granite City

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Just one night so fishing tournament is easier to get to at lake egypt in Am
Séjour de 1 nuit en mai 2024

8/10 Bien

Markie

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements
Older property but clean and a good place to spend the night.
Séjour de 1 nuit en avril 2024
Réponse de Corrinne le 7 mai 2024
thank you for leaving us a review! we hope you have a wonderful day!

8/10 Bien

Ruth

Voyage en couple
Les points forts : Propreté et personnel et service
Hard beds and the pool was not open. Everything else was good.
Séjour de 1 nuit en avril 2024
Réponse de Corrinne le 7 mai 2024
thank you for leaving us a review! we are working on getting our pool back up and running! sorry any inconvenience it may have caused! we hope you have a wonderful day!

10/10 Excellent

Carole

Séjour de 1 nuit en avril 2024
Réponse de Corrinne le 7 mai 2024
thank you for leaving us a review! we hope you have a wonderful day!

2/10 Horrible

Laura

Voyage en famille, Voyage d’affaires
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
it was nothing like the website indicated. the place looked abandoned, kinda scary. they said they had a pool which we were looking forward to but it was out of order. they stated they had complimentary breakfast and all they had was a granola bar with a cup of OJ. the outside was very dirty. the inside was dirty, hallways etc. the rooms were do able. we had no other choice. we had driven 6 hours to stay there and at the time we arrived there was nothing else available.
Séjour de 2 nuits en mars 2024
Réponse de Corrinne le 9 avr. 2024
we apologize your stay didn't meet expectations. we are currently under renovations making the property better. we have a continental breakfast available with coffee, cereal, wrapped pasties, juice, bread and jelly. agian we are sorry for your experience. hope you have a wonderful day.

10/10 Excellent

Tara

Les points forts : Infrastructures et conditions de l’hébergement
Great
Séjour de 4 nuits en mars 2024
Réponse de Corrinne le 9 avr. 2024
thank you so much for the review! we hope you have a wonderful day!

6/10 Satisfaisant

Peter

Voyage en famille, Voyage d’affaires
Les points faibles : Personnel et service, équipements, infrastructures et conditions de l’hébergement
Under construction
Séjour de 1 nuit en mars 2024
Réponse de Corrinne le 9 avr. 2024
thank you for taking the time to leave us a review! we apologize for the construction! we hope you have a wonderful day!

8/10 Bien

Jerry, Champaign

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mars 2024
Réponse de Corrinne le 22 mars 2024
thank you for leaving us a review! we hope you have a wonderful day!

10/10 Excellent

Jessica

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
There is no pool no microwaves or refrigerator in the rooms but over all i like staying here
Séjour de 2 nuits en mars 2024
Réponse de Corrinne le 22 mars 2024
thank you for taking the time out of your day to leave us a review! we hope you have a wonderful day!

10/10 Excellent

Kathleen

Voyage en couple
Les points forts : Propreté et personnel et service
Property clean, staff friendly and helpful.
Séjour de 1 nuit en mars 2024
Réponse de Corrinne le 22 mars 2024
thank you so much for leaving us such a kind review! we hope to see you again if you come to the area! have a wonderful day!

2/10 Horrible

SHANDA

Voyage en famille
Les points faibles : Infrastructures et conditions de l’hébergement
Unique was nothing, the facility hand as my grandson Miah said had a woach (Roach). Tv did not work! There was a dead fly in the refrigerator. The kids wanted to sleep in the car. The pool was not working like I was told it was. We slept in our clothes on top of the bed for a fear of being eaten alive by bed bugs. And there was a person on drugs that kept coming in our face asking for directions to his room. He asked the worker what color was his door, she stated all of the doors are white.
Séjour de 1 nuit en février 2024
Réponse de Corrinne le 22 mars 2024
thank you for sharing your experience with us. we see you've given us a 1-star review. we regret that our hotel didn't meet your expectations. we would like to state if any of your concerns would have been brought to our staff's attention during your stay, we could have helped to make your stay more enjoyable. this review was quite a shock to me because when I asked how your stay was at checkout you didn't raise any concerns and were happy with your stay. again, we apologize we didn't meet your expectations, have a wonderful day!

8/10 Bien

Robin

Les points forts : Personnel et service
Les points faibles : Équipements
Average hotel for the price. I was looking forward to swimmimg, but the pool was closed for renovation. Free breakfast could have been better it only consisted of cereal, toast, and coffee. Staff was very nice and professional. I would stay again.
Séjour de 1 nuit en février 2024
Réponse de Corrinne le 23 févr. 2024
Thank you so much for leaving us a review! We hope to see you again the next time you are in the area! Have a wonderful day!

8/10 Bien

Oleh

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en janvier 2024
Réponse de Corrinne le 22 mars 2024
thank you for taking the time to leave us a review! if your ever in the area we hope to see you again! have a wonderful day!

10/10 Excellent

Thomas

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Clean rooms quiet for peaceful rest stall very accommodating
Séjour de 1 nuit en décembre 2023
Réponse de Corrinne le 2 févr. 2024
thank you so much for taking the time out of your day to leave us a review! we hope you have a wonderful day and hope to see you again soon!

8/10 Bien

Thomas

Voyage en famille
Les points forts : Personnel et service
Séjour de 1 nuit en décembre 2023
Réponse de Corrinne le 2 févr. 2024
thank you so much for taking the time out of your day to leave us a review! we hope you have a wonderful day and hope to see you again soon!

6/10 Satisfaisant

Brian

Voyage en famille
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
The online rating of the hotel was misleading. The property, according to staff, has been (partially started) under restoration for a year or more.
Séjour de 1 nuit en décembre 2023

2/10 Horrible

Joan

Voyage en famille
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Has been under "construction" update for years. Staff is lazy, not helpful. Toilet became clogged and front desk staff provided me with a used toilet plunger in a plastic bag so I could plunge my own toilet. Layers of dust on the furniture. Windows caked over with film. Floors had not been vaccumed for a long time. Checked out after one night.
Séjour de 1 nuit en octobre 2023

4/10 Médiocre

Deric

Voyage en couple
Les points forts : Propreté, personnel et service, équipements
Les points faibles : Infrastructures et conditions de l’hébergement
When I got to the building it looks nothing like what was advertised on Expedia. I understand that there was renovations being done so I can’t complain, but I wish Expedia would’ve updated what the building looked like because I thought I pulled up to the wrong hotel and was double checking everything to make sure I was at the right place for like 20 minutes. I’m not going to lie, the building looked a little rundown on the outside but the inside was nice. It’s not the hotels fault about the advertisement photos, I’ll put that blame on Expedia. Also the pictures of the hotel room showed a fridge in the room I was staying at but there was no fridge to be found at all in the room. So every restaurant I went to I couldn’t bring left overs back to the hotel room which is kind of inconvenient. Like I said, they were doing renovations and the hotel was quite clean which was impressive . It’s kind of hard to keep an area clean while renovating. And the staff was very nice and professional. The area outside of the hotel is pretty standard “southern Illinois friendly” which is great. I did still enjoy my stay at the hotel and I’d still come back knowing what I know now about the place. It’s worth the price.
Séjour de 2 nuits en octobre 2023

10/10 Excellent

Bradley

Les points forts : Propreté, personnel et service, équipements
We really appreciate the help with our check in
Séjour de 1 nuit en octobre 2023

8/10 Bien

Debra

Les points forts : Personnel et service
Hard to find because of the remodeling
Séjour de 1 nuit en octobre 2023

10/10 Excellent

Terry

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Location
Séjour de 1 nuit en septembre 2023

8/10 Bien

Jill, Springfield

Voyage en couple
Les points forts : Personnel et service
This served our needs. We were visiting areas in Shawnee National Forest and did not want to drive far between days for lodging during our 2 day visit. They are under construction and making good progress. Staff very kind. It was a good basic room. Had to move furniture a bit to make room for wheelchair to move around and could see some cleaning needed to be done under and around night stand. If you are sensitive to cigarette smoke I would not recommend. First room we were given very smokey. Given another room cheerfully and apolgetically. That room smelled stale but cleared up with AC/fan. But in morning could smell cigarette smell in hallway from overnight guest in one of the rooms. Highly, highly recommend 5 mile drive west to Red Onion Burger Food Truck at corner of RT 146 & Rt 37. If you just need a place to stay and basic comfort, please support as they are the only accessible lodging within 45 min drive if you are within Shawnee area.
Séjour de 1 nuit en octobre 2023

10/10 Excellent

Debra

Voyage en couple
Les points forts : Personnel et service et équipements
Very friendly staff.
Séjour de 1 nuit en octobre 2023

8/10 Bien

Robert

Les points forts : Propreté, personnel et service, équipements
The property is in much better shape than it was 3 years ago. They are remodeling and things are shaping up nicely. The room I had was clean and comfortable, although the bed was a little hard and I could feel a bit of the springs. Other than that, they have done a good job of cleaning this location up. I will definitely stay there again.
Séjour de 2 nuits en octobre 2023

6/10 Satisfaisant

Aretha

Voyage en famille
Les points faibles : Propreté
The stay was okay. The bathroom floor was dirty and the room smelled funny
Séjour de 3 nuits en septembre 2023

8/10 Bien

Raymond

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Fuj we e
Séjour de 1 nuit en août 2023

4/10 Médiocre

Josh

Voyage en famille
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
It was dirty and very outdated. It stated they did remodeling but I couldn’t tell.
Séjour de 3 nuits en août 2023

10/10 Excellent

Voyageur vérifié

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en juillet 2023

6/10 Satisfaisant

Voyageur vérifié

Les points forts : Personnel et service
Good enough
The room was clean except for the drawers! Did not put anything in them because of their need to be cleaned. Staff was very nice and pleasant to chat with. The bed and pillows were very comfortable!
Séjour de 2 nuits en juillet 2023

8/10 Bien

Debra

Voyage en couple
Les points forts : Propreté et personnel et service
The clerk at check is very friendly. We’ve stay her multiple times, sometimes you have water, but at least the doors lock and it’s affordable. If your looking for fancy this isn’t it. But if your looking for a warm or cool dry place out of a storm, your good. There’s a gas station, McDonald’s and a Dairy Queen very close for a quick bite.
Séjour de 1 nuit en juillet 2023

4/10 Médiocre

michael

Voyage en couple
Les points forts : Personnel et service
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Pool was open but very cold , Breakfeast was only toast or oatmeal and stale cereal. The building was not at all dirty looking but the smell, went to store bought air freshener and got a spray bottle from desk
Séjour de 1 nuit en juillet 2023

10/10 Excellent

Sam

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Clean and Quiet
This is an older hotel that is being updated. Rooms are very clean and the price is great.
Séjour de 1 nuit en juin 2023

10/10 Excellent

Pam

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Check in was fast. Girl at the desk very helpful. I slept like a baby!!! Thanks for your hard work!! It shows!!
Séjour de 2 nuits en juin 2023
Réponse de Corrinne le 2 août 2023
Thank you so much for the wonderful review Pam! we hope you have a wonderful day!

8/10 Bien

cindy

Voyage en groupe
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Wonderful clerk at the desk who was very informative and friendly. I ended up staying 2 nights at this hotel. Great location to the bike trail which is right down the road. The picture of the hotel room does not look like the room just FYI. The only comment negative comment is that I stayed an extra night and never received additional towels, etc. No big deal and I should have asked at the desk when I returned later. The hotel's rate was one dollar cheaper than using hotels.com so I booked with them for the second night.
Séjour de 1 nuit en mai 2023

6/10 Satisfaisant

Steven

Les points faibles : Infrastructures et conditions de l’hébergement
This is a budget hotel. It looks abandoned from the outside. Grass not cut, front of the building is missing an awning. Driveway is just above a gravel road. Parking lot isn't stripped. No elevators. Property is only 2 stories, but this maybe an issue for some people. AC on the 2nd floor wasn't working on the floor. The room AC didn't work in the first room. 2nd room the AC was better but took several hours to cool off the room. Floor tile in the bathroom was coming up. Walls need painting. Water in the sink was dirty at first, but after running for a couple of minutes, it cleared up. Good hot water in the shower. To call the breakfast a continental breakfast, was an insult. Two cereals, packaged danish. The room, outside the obvious maintenance items we clean. No signs of bugs. No smoke smells. The indoor pool looked clean, and the pool area looked well maintained. There isn't any other workout room. There is a McDonalds within walking distance, so you have other food options. There are a couple of local restaurant's as well with food food, and a short drive away. When you consider hotels in the area are $100 plus and this is less than $80, you should expect much. Bottom line, as a single traveler just needing a bed, it worked and saved me a lot of money. Traveling with young kids that you could turn loose in the pool, i think it would be okay.
Séjour de 1 nuit en mai 2023
Réponse de Corrinne le 29 mai 2023
hello Steven, thank you for taking the time out of your day to leave us a review! we are currently doing renovations all around the property! if you are ever in the area again, we hope to see you! have a wonderful day!

6/10 Satisfaisant

Todd

Voyage d’affaires
Les points forts : Personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement et confort de la chambre
Poor condition
Bathroom floor was dirty. Loose tiles in bathroom floor. No refrigerator in the room. Everytime I have stayed there before there was a fridge in the room.
Séjour de 3 nuits en avril 2023
Réponse de Corrinne le 10 mai 2023
hello Todd, we are very sorry to hear about your experience with us. we are currently working on renovations and getting new refrigerators for our rooms. in the future if you're in the area we hope you give us another change! have a wonderful day!

4/10 Médiocre

Linda

Voyage en groupe
Les points forts : Personnel et service
Les points faibles : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Dirty room
The staff was friendly. The room was dirty and the bed was lumpy. We had to ask for towels. The room was not vacuumed, beds not made, no fresh towels and the trash was not emptied. I actually wiped down the furniture when I arrived and cleaned the refrigerator. Beds had crumbs.
Séjour de 3 nuits en avril 2023
Réponse de Corrinne le 29 avr. 2023
Hi Linda, we are devastated to hear you had such a bad experience with us. We are usually known for our great customer service and attention to detail in everything that we do. But we completely understand that our reputation is not something we should hide behind. We are striving to improve the property and service level four our customers to have a great stay. We value your feedback and look forward to making a better impression on your next visit. If you give us the chance, we will definitely win you back.

8/10 Bien

Thomas

Voyage en couple
Les points forts : Propreté et personnel et service
The room was comfortable at a reasonable price. The only issue was that the door lock recently had been replaced and did not work properly. We had difficulty opening the door several times and had to ask the front desk for assistance. The breakfast was lite but sufficient if you want something quickly in the morning.
Séjour de 3 nuits en avril 2023
Réponse de Corrinne le 3 mai 2023
thank you, Thomas, for taking the time to leave us a review! we are working on updating our doorknobs soon! if your back in the area we hope to see you again!

10/10 Excellent

robert

Les points faibles : Infrastructures et conditions de l’hébergement
This property is in a serious need for repairs
Séjour de 1 nuit en avril 2023
Réponse de Corrinne le 29 avr. 2023
hello Robert, thank you so much for taking the time out of your day to leave us a review. we are currently working on renovations and updates to the hotel. we hope you have a wonderful day!

4/10 Médiocre

Cary

Séjour de 1 nuit en avril 2023
Réponse de Corrinne le 29 avr. 2023
We are incredibly grateful that you took the time out to leave us this note. Our company values put customer satisfaction as top priority and we are committed to our customers. Its customers like you that make our job wonderful. We look forward to serving you again.

6/10 Satisfaisant

Michelle

Les points forts : Propreté
Séjour de 1 nuit en avril 2023
Réponse de Corrinne le 29 avr. 2023
We are incredibly grateful that you took the time out to leave us this note. Our company values put customer satisfaction as top priority and we are committed to our customers. Its customers like you that make our job wonderful. We look forward to serving you again.

6/10 Satisfaisant

Eugene

Voyage en couple
Les points forts : Personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
The outside was being renovated, so the first impression was to turn around and find another hotel. It looked like a vacant haunted building. Inside was much better. The lobby and check-in was ok. The room was clean and spacious, and everything worked. The one bad, bad thing was ants were crawling in the window. There were a bunch of ants all over the window sill. That left us with a creepy impression of an otherwise nice room.
Séjour de 1 nuit en mars 2023
Réponse de Corrinne le 30 mars 2023
thank you for giving us the chance and stopping by! we really apricate your business! in the last two weeks the ants have made their appearance everywhere in the area and we are working on getting them under control and out of the building! sorry for the inconvenience! have a wonderful day!

2/10 Horrible

Shameka

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mars 2023
Réponse de Corrinne le 29 avr. 2023
Hi Shameka, we are devastated to hear you had such a bad experience with us. We are usually known for our great customer service and attention to detail in everything that we do. But we completely understand that our reputation is not something we should hide behind. We are striving to improve the property and service level four our customers to have a great stay. We value your feedback and look forward to making a better impression on your next visit. If you give us the chance, we will definitely win you back.

10/10 Excellent

Andrea

Voyage en groupe, Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
very comfortable
Séjour de 1 nuit en mars 2023
Réponse de Corrinne le 30 mars 2023
thank you so much for taking the time out of your day to leave us such a glowing review! we hope to see you again soon! have a great day!

8/10 Bien

Andrea

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mars 2023
Réponse de Corrinne le 17 avr. 2023
thank you for leaving us a review! have a wonderful day!

8/10 Bien

Maureen O.

Les points forts : Personnel et service
Les points faibles : Propreté
Séjour de 1 nuit en février 2023
Réponse de Corrinne le 30 mars 2023
thank you for the review have a wonderful day!

2/10 Horrible

Patsy

Voyage en couple
Les points forts : Personnel et service
Les points faibles : Propreté
Bathroom was clean but overall hotel and outdoor grounds were unkept pool was not working!
Séjour de 1 nuit en février 2023
Réponse de Corrinne le 5 mars 2023
thank you for taking the time out of your day to leave us a review! we just started renovations to better the property and are currently getting the pool back up and running. hope you have a wonderful day.

6/10 Satisfaisant

Thomas

Voyage d’affaires
Les points forts : Personnel et service
The fire/smoke detector was missing from the ceiling, wires hanging. The old bed headboard had been removed and screws were sticking out of the wall. The hallway could use a vacuum.
Séjour de 1 nuit en décembre 2022
Réponse de Corrinne le 31 déc. 2022
thank you for the feedback. we take these issues very serious, and they will be resolved immediately. have a wonderful day!