Avis sur Extended Stay America Suites Washington DC Tysons Corner
Extended Stay America Suites Washington DC Tysons Corner
8201 Old Courthouse Rd, Vienna, VA
Avis
6,8
6,8/10
Propreté
7,2/10
Personnel et service
6,2/10
Équipements
6,4/10
Infrastructures et conditions de l’hébergement
6,8/10
Écoresponsabilité
Avis
Voyage en famille, Voyage d’affaires
30 avr. 2024
Les points forts : Propreté
Les points faibles : Personnel et service
Séjour de 1 nuit en avril 2024
Réponse de Hotel Management le 30 avr. 2024
Dear Griselda, We apologize for the disappointing experience you had during your stay. Your feedback is invaluable to us, and we take your concerns seriously. We're sorry for any inconvenience caused by the condition of the shower and the faucet, as well as the issues with the hair dryer and the GFI. Rest assured, we'll address these maintenance issues promptly to ensure they're resolved. Additionally, we'll review our staffing levels at the front desk to provide better service to our guests. Thank you for bringing these matters to our attention, and we hope to have you back for the seamless stay you deserve.Sincerely,Hotel Management
10/10 Excellent
Ilmi
Voyage en groupe, Voyage d’affaires
29 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Ilmi
Séjour de 1 nuit en avril 2024
Réponse de Hotel Management le 30 avr. 2024
Dear Ilmi, Thank you for including Extended Stay America in your travel plans and sharing your review with fellow travelers. It is always gratifying to receive praise for exceeding expectations, and we are delighted you had a pleasant stay with us. Thank you for taking time out of your day to recognize our efforts, and we can't wait to welcome you back.Sincerely,Hotel Management
8/10 Bien
Robert
22 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Robert
Séjour de 1 nuit en avril 2024
6/10 Satisfaisant
Jessie
Voyage en groupe
21 avr. 2024
Les points forts : Infrastructures et conditions de l’hébergement
Les points faibles : Propreté
Jessie
Séjour de 1 nuit en avril 2024
Réponse de Hotel Management le 22 avr. 2024
Dear Jessie, Thank you for sharing your feedback. We apologize for the condition of the bathtub during your stay. Ensuring a clean and comfortable environment is a top priority for us, and we regret that we did not meet your expectations on this occasion. We have addressed this issue with our housekeeping team to ensure that our standards are consistently maintained. We appreciate your valuable input and hope to have the opportunity to provide you with an improved experience in the future. Sincerely,Hotel Management
10/10 Excellent
Ethan Paul
14 avr. 2024
Les points forts : Propreté et personnel et service
Ethan Paul
Séjour de 2 nuits en avril 2024
Réponse de Hotel Management le 16 avr. 2024
Dear Ethan Paul, Thank you for choosing Extended Stay Americal for your stay. We are delighted to hear that we met your expectations and that you were able to accomplish everything you planned during your visit. Your satisfaction is important to us, and we appreciate your positive feedback.. We look forward to welcoming you back for another enjoyable stay. Sincerely,Hotel Management
6/10 Satisfaisant
Shaohua
4 avr. 2024
Shaohua
Séjour de 3 nuits en mars 2024
8/10 Bien
Donna
Voyage en couple
29 mars 2024
Les points forts : Propreté
Donna
Séjour de 2 nuits en mars 2024
10/10 Excellent
Chengying
Voyage en groupe
18 mars 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Chengying
Réponse de Hotel Management le 18 mars 2024
Dear Chengying, We're thrilled you had a great time at our hotel, Extended Stay America! It's wonderful that you found our staff friendly, our beds comfortable, and our location near the metro station convenient. Thank you for choosing to stay with us, and we hope to welcome you back for another enjoyable experience soon!Sincerely,Hotel Management
10/10 Excellent
Karam
15 févr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Karam
Séjour de 2 nuits en février 2024
Réponse de Hotel Management le 16 févr. 2024
Dear Karam, Thank you for your kind words! It is lovely to hear that you had a positive experience with our staff and found the check-in process seamless. At Extended Stay America, we strive to make every guest's stay enjoyable. We look forward to welcoming you back for another wonderful visit!Sincerely,Hotel Management
6/10 Satisfaisant
dallas
Voyage en famille, Voyage d’affaires
13 févr. 2024
Les points forts : Personnel et service
Les points faibles : Équipements et infrastructures et conditions de l’hébergement
dallas
Séjour de 1 nuit en février 2024
Réponse de Hotel Management le 14 févr. 2024
Dear dallas, Thank you for your review of our hotel. We appreciate you mentioning our location and are glad that you enjoyed the service provided by our associates. However, our goal is to exceed our guests' expectations. Therefore, we want to extend our sincere apologies for not doing so in the areas you outlined. For hygiene purposes, we keep the dishware at the front desk and will gladly deliver them to the guest's suite upon request. We take your concerns seriously and will address them effectively for future improvement. Thank you for your valuable feedback, and we hope to welcome you back on your next visit.Sincerely,Hotel Management
10/10 Excellent
Youjun
7 févr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Youjun
Séjour de 2 nuits en février 2024
10/10 Excellent
Stephanie
1 févr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Positive experience
Stephanie
Séjour de 1 nuit en janvier 2024
8/10 Bien
Barry
6 janv. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Not really an Extended Stay
Barry
Séjour de 7 nuits en décembre 2023
Réponse de Hotel Management le 15 janv. 2024
Dear Barry, Thank you for being our guest and for taking the time to review your experience at Extended Stay America. It's great to hear you enjoyed your comfortable suite, fully equipped kitchen, and our friendly hospitality. Every team member is committed to ensuring our guests have an excellent stay, so thank you for recognizing their efforts. We will be sure to share your compliments with them. Thank you for sharing your review, and we look forward to welcoming you again whenever your travels bring you back to our area.Sincerely,Hotel Management
10/10 Excellent
Stephen
3 janv. 2024
Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
Stephen
Séjour de 5 nuits en décembre 2023
4/10 Médiocre
Virginia
2 janv. 2024
Les points faibles : Personnel et service et infrastructures et conditions de l’hébergement
Virginia
Séjour de 3 nuits en décembre 2023
Réponse de Hotel Management le 6 janv. 2024
Dear Virginia, Thank you for taking the time to share your experience with us. While we are pleased to see that you found the area convenient and safe, we regret any challenges that impacted your overall experience. Please be assured we are committed to continuously improving our guest experience. Your comfort is our priority, and we would be honored to have the opportunity to welcome you back in the future, providing you with an even better stay. Sincerely,Hotel Management
10/10 Excellent
Stephen
31 déc. 2023
Stephen
Séjour de 1 nuit en décembre 2023
2/10 Horrible
Kristin
Voyage en famille avec de jeunes enfants, Voyage en famille
29 déc. 2023
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Kristin
Séjour de 1 nuit en décembre 2023
Réponse de Hotel Management le 30 déc. 2023
Dear Kristin, Thank you for your honest evaluation. We are deeply sorry that our staff was not as responsive as they should have been in addressing your concerns. We always aim to follow up and resolve everything to your total satisfaction; therefore, we are disappointed this was not your experience. We truly hope you will give us another chance to prove our commitment to providing outstanding hospitality to every guest. We hope to see you again soon.Sincerely, Hotel Management
6/10 Satisfaisant
Catherine
Voyage en famille
29 déc. 2023
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Catherine
Séjour de 1 nuit en décembre 2023
Réponse de Hotel Management le 30 déc. 2023
Dear Catherine, Thank you for your recent stay and the candid review. We want every guest who stays with us to have a fulfilling experience and to depart with a lasting favorable impression. We sincerely apologize that this was not your experience. We are grateful for the feedback and hope to see you again soon.Sincerely, Hotel Management
2/10 Horrible
James
24 déc. 2023
Les points forts : Propreté et infrastructures et conditions de l’hébergement
Les points faibles : Personnel et service et équipements
James
Réponse de Hotel Management le 10 févr. 2024
Dear James, We sincerely apologize for the inconvenience you experienced with your recent reservation at our hotel. We completely understand your frustration and the inconvenience this caused you. Despite our best efforts, unforeseen circumstances can sometimes lead to an overbooked situation. Please rest assured that we take this matter seriously and are actively reviewing these concerns to minimize the chances of such incidents happening again. We hope you will give us another opportunity in the future.Sincerely,Hotel Management
10/10 Excellent
German
23 déc. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
German
Séjour de 1 nuit en décembre 2023
Réponse de Hotel Management le 24 déc. 2023
Dear German, Thank you for choosing Extended Stay America. Our highest priority is ensuring you have an exceptional stay in all areas of our hotel, and we are glad we could make that happen for you. Thank you for taking time out of your day to recognize our efforts. We hope to welcome you again soon.Sincerely,Hotel Management
6/10 Satisfaisant
Voyageur vérifié
Voyage en famille
18 déc. 2023
Voyageur vérifié
Séjour de 1 nuit en décembre 2023
8/10 Bien
Edmund
15 déc. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Edmund
Séjour de 1 nuit en décembre 2023
8/10 Bien
Edgar
Voyage d’affaires
6 déc. 2023
Les points forts : Personnel et service et confort de la chambre
Extended Stay
Edgar
Séjour de 1 nuit en décembre 2023
Réponse de Hotel Management le 8 déc. 2023
Dear Edgar, Thank you for selecting Extended Stay America. Reading about your experience during your stay with us brings us joy. We aim to meet and exceed our guests' expectations and are happy this was your case, too. Your words of appreciation for the staff will be shared for encouragement. We look forward to hosting you again on your next visit to our location.Sincerely,Hotel Management
10/10 Excellent
kieara
4 déc. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
kieara
Séjour de 1 nuit en décembre 2023
10/10 Excellent
Alberto
Voyage en couple
3 déc. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Les points faibles : Équipements
Alberto
Séjour de 4 nuits en novembre 2023
10/10 Excellent
Karina
2 déc. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Karina
Séjour de 1 nuit en décembre 2023
10/10 Excellent
Gbenga
1 déc. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Gbenga
Séjour de 1 nuit en novembre 2023
Réponse de Hotel Management le 6 déc. 2023
Dear Gbenga, Thank you for this generous review! It is great to see your travels brought you back to see us again. A clean and welcoming environment is essential for a great guest experience, and we're thrilled that our efforts were noticed during your stay. Our team is dedicated to maintaining high standards, and your feedback is a beautiful validation of their hard work. We are excited to have the chance to impress you once again during your next visit to Extended Stay America.Sincerely,Hotel Management
4/10 Médiocre
Cynthia, Crownsville
26 nov. 2023
Les points faibles : Équipements
Cynthia
Séjour de 1 nuit en novembre 2023
Réponse de Hotel Management le 29 nov. 2023
Dear Cynthia, Thank you for reviewing your stay with us, and we sincerely apologize for the housekeeping and maintenance issues you encountered during your stay. We strive to create a comfortable and satisfying environment for our guests, so we deeply regret not meeting your expectations. We hope you will choose to stay with us again so we can show you the excellent stay you deserve and should always expect from us. Sincerely,Hotel Management
6/10 Satisfaisant
Jenny
17 nov. 2023
Les points forts : Personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
A Just Okay Place
Jenny
Séjour de 3 nuits en novembre 2023
Réponse de Hotel Management le 18 nov. 2023
Dear Jenny, Thank you for taking the time to tell us about your visit. We are happy your overall stay was enjoyable, but we want it to be perfect. We will share your feedback with our team, and we hope you will consider a return visit so we can show you we are devoted to giving each guest a great experience.Sincerely,Hotel Management
2/10 Horrible
soumi
Voyage en famille
17 nov. 2023
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
soumi
Séjour de 1 nuit en novembre 2023
Réponse de Hotel Management le 18 nov. 2023
Dear soumi, Please accept our apologies for any disappointment you felt during your stay. Providing outstanding customer service to every one of our guests is always our top priority and is something we pride ourselves on. Therefore, we are genuinely sorry to learn that this was not your experience, and we understand your frustration regarding the various issues you described. Your feedback is valuable to us and has been addressed with our team to ensure we are well-poised to serve you in the future. We hope you will allow us a second chance to restore your confidence in us.Sincerely,Hotel Management
6/10 Satisfaisant
Bianca
17 nov. 2023
Les points forts : Personnel et service
Bianca
Séjour de 1 nuit en novembre 2023
Réponse de Hotel Management le 18 nov. 2023
Dear Bianca, Thank you for taking the time to provide your feedback. We are pleased to hear that our staff provided you with a friendly experience during your stay. However, we regret to learn that you were dissatisfied with the cleanliness of your room. We want to extend our apologies for any inconvenience this may have caused you. Our housekeeping team will be reminded of the importance of attention to detail and will diligently ensure our guests receive clean and comfortable accommodations. Once again, we appreciate your feedback and hope you will consider staying with us again. Sincerely,Hotel Management
4/10 Médiocre
Gilberto, Fayetteville
17 nov. 2023
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Gilberto
Séjour de 2 nuits en novembre 2023
Réponse de Hotel Management le 19 nov. 2023
Dear Gilberto, Thank you for choosing to stay with us. We strive to provide excellent hospitality to all our guests; therefore, we truly regret that this was not your experience, and we are disappointed that the breakfast option fell short of your expectations. Your feedback will be shared with the appropriate leaders so they know our guests' wishes regarding breakfast choices, which will assist them in determining future options. We hope you will give us another chance to give you the hospitality you deserve.Sincerely,Hotel Management
8/10 Bien
Miguel
Voyage en famille
11 nov. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Miguel
Séjour de 1 nuit en novembre 2023
10/10 Excellent
Deborah
Voyage en groupe
5 nov. 2023
Les points forts : Personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
Deborah
Séjour de 1 nuit en novembre 2023
10/10 Excellent
Thomas
27 oct. 2023
Thomas
Séjour de 1 nuit en octobre 2023
4/10 Médiocre
Daryl, Virginia Beach
Voyage d’affaires
26 oct. 2023
Les points forts : Personnel et service
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
Daryl
Séjour de 1 nuit en octobre 2023
Réponse de Hotel Management le 27 oct. 2023
Dear Daryl, Thank you for taking the time to review our hotel. We were disappointed to read about the issues you encountered with your room, and we sincerely apologize for not meeting your expectations. We know how important fresh accommodations are; therefore, we will follow up with our housekeeping staff to ensure we are flawlessly preparing each room for our guests. Thank you once more for choosing us; we appreciate your business.Sincerely,Hotel Management
4/10 Médiocre
James
Voyage d’affaires
26 oct. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
James
Séjour de 1 nuit en octobre 2023
Réponse de Hotel Management le 27 oct. 2023
Dear James, Thank you for your valuable feedback. We deeply value providing considerate and attentive service to our guests, so we apologize for any inconvenience you may have experienced upon your arrival. Despite our best efforts, unforeseen circumstances can sometimes lead to an overbooked situation. Rest assured, we take this matter seriously and aim to provide you with the excellent hospitality you deserve on your next visit. Meanwhile, if we may be of further assistance, please reach the hotel directly. Thank you again for your feedback.Sincerely,Hotel Management
6/10 Satisfaisant
Richard
23 oct. 2023
Richard
Séjour de 1 nuit en octobre 2023
10/10 Excellent
Edward
Voyage en famille
17 oct. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Edward
Séjour de 3 nuits en octobre 2023
Réponse de Hotel Management le 19 oct. 2023
Dear Edward, Thank you for considering Extended Stay America for your recent visit to our city. We are happy to have you as our guest and will do anything to have your trust in our band. We appreciate the feedback about our staff and hope to see you the next time you visit the area.Sincerely,Hotel Management
10/10 Excellent
Edward
Voyage en famille
17 oct. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Edward
Séjour de 1 nuit en octobre 2023
10/10 Excellent
Bernard
15 oct. 2023
Les points forts : Propreté et personnel et service
Bernard
Séjour de 1 nuit en octobre 2023
Réponse de Hotel Management le 15 oct. 2023
Dear Bernard, Thank you for the wonderful rating. We are thrilled we met your expectations for a fantastic stay at Extended Stay America. We hope to have the pleasure of doing so again on your next visit to Washington D.C.Sincerely,Hotel Management
4/10 Médiocre
Kyriakos
Voyage d’affaires
13 oct. 2023
Kyriakos
Séjour de 1 nuit en octobre 2023
Réponse de Hotel Management le 14 oct. 2023
Dear Kyriakos, Thank you for leaving these valuable comments regarding your time with us. We are very disappointed to hear about the various cleanliness issues you encountered in the room. Our promise to our guests includes a commitment to providing a clean, fresh environment. Therefore, we are very sorry that we did not meet these expectations. We will address this immediately and genuinely appreciate your bringing this to our attention. We hope you give us another chance to show you the outstanding stay you deserve and that we are known for providing.Sincerely,Hotel Management
8/10 Bien
Ryan
Voyage en famille
10 oct. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Ryan
Séjour de 3 nuits en octobre 2023
4/10 Médiocre
Claire
8 oct. 2023
Les points forts : Personnel et service
Les points faibles : Équipements et infrastructures et conditions de l’hébergement
Claire
Séjour de 3 nuits en septembre 2023
Réponse de Hotel Management le 11 oct. 2023
Dear Claire, We appreciate your feedback and are sorry to hear that the facilities did not meet your expectations. We understand that the absence of cooking utensils and the noisy heater can be inconvenient. Our intention is to provide a comfortable stay, and we apologize for any inconvenience you experienced. Your comments will be shared with our team to make necessary improvements. We appreciate your insights as we continually strive to enhance our services.Sincerely,Hotel Management
8/10 Bien
Bernardo
5 oct. 2023
Bernardo
Séjour de 1 nuit en septembre 2023
8/10 Bien
Mark
Voyage en groupe
3 oct. 2023
Les points forts : Personnel et service et confort de la chambre
Les points faibles : Infrastructures et conditions de l’hébergement
Mark
Séjour de 1 nuit en octobre 2023
8/10 Bien
Constance D.
30 sept. 2023
Les points forts : Propreté, personnel et service, confort de la chambre
Constance D.
Séjour de 2 nuits en septembre 2023
6/10 Satisfaisant
Maria
Voyage en famille
28 sept. 2023
Les points forts : Personnel et service
Maria
Séjour de 2 nuits en septembre 2023
Réponse de Hotel Management le 28 sept. 2023
Dear Maria, We apologize for any inconvenience you experienced due to the condition of the tub in your room. We strive to provide clean and well-maintained suites for all our guests, and we certainly understand how frustrating it can be when such issues arise. Your comfort and satisfaction are important to us, and we hope you will consider giving us another opportunity to provide you with an improved experience in the future.Sincerely,Hotel Management
8/10 Bien
catalina
27 sept. 2023
catalina
Séjour de 2 nuits en septembre 2023
8/10 Bien
frank
26 sept. 2023
frank
Séjour de 1 nuit en septembre 2023