Avis sur Ramada by Wyndham Venice Hotel Venezia
Ramada by Wyndham Venice Hotel Venezia
425 Us Highway 41 Byp N, Venice, FL
Avis
7,8
Bien
7,8/10
Propreté
8,2/10
Personnel et service
7,6/10
Équipements
7,4/10
Infrastructures et conditions de l’hébergement
7,6/10
Écoresponsabilité
Avis
3 févr. 2023
Séjour de 2 nuits en février 2023
10/10 Excellent
Daniel
Voyage en couple
22 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Daniel
Séjour de 3 nuits en mai 2024
Réponse de General Manager le 23 mai 2024
Dear Daniel,It was a pleasure to welcome you as our guest, and we’re elated that you thoroughly enjoyed your stay with us. Thank you so much for your perfect rating and for mentioning our excellent amenities. Take care, and know we'd be delighted to welcome you back anytime!
10/10 Excellent
Anginet
20 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Anginet
Séjour de 2 nuits en mai 2024
Réponse de General Manager le 21 mai 2024
Dear Anginet,Thank you for staying with us and for your feedback! We're glad you had a world-class experience, and we hope to welcome you back to Hotel Venezia soon for another great stay.
2/10 Horrible
Eileen
Voyage en famille
19 mai 2024
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Eileen
Séjour de 3 nuits en mai 2024
Réponse de General Manager le 20 mai 2024
Dear Eileen,Thank you for taking the time to share your feedback with us regarding your recent stay at our hotel. The comfort and well-being we provide are our top priorities, though we understand the frustration and disappointment you must have felt. Please rest assured that we have initiated a thorough investigation into your concerns, as pests are not something our guests are typically familiar with. Our team will also discuss the service you encountered, and we hope for another chance to impress you going forward.
10/10 Excellent
Wendy
3 mai 2024
Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
Wendy
Séjour de 1 nuit en mai 2024
Réponse de General Manager le 6 mai 2024
Dear Wendy,Thank you for your feedback! We strive to make every aspect of our guests' experience seamless and enjoyable. We look forward to welcoming you back to Hotel Venezia soon for another pleasant stay!
4/10 Médiocre
SUSAN
Voyage en famille
23 avr. 2024
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
SUSAN
Séjour de 1 nuit en avril 2024
Réponse de General Manager le 24 avr. 2024
Dear Susan,Thank you for sharing your comments with us. We strive to provide our guests with clean and updated accommodations on all occasions, and we are sorry to hear about your concerns on these matters. Our team will review your comments as we work to uphold our standards. Thank you.
8/10 Bien
Nelson
Voyage d’affaires, Voyage en couple
22 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Nelson
Séjour de 1 nuit en avril 2024
Réponse de General Manager le 24 avr. 2024
Dear Nelson,Thank you for sharing your experience with us. We're glad to hear that you found the room itself very nice. However, we're concerned about the noise disturbance. Ensuring a peaceful environment for our guests is important to us, and we'll work to address this issue to improve future experiences. We appreciate your understanding and hope to have the opportunity to welcome you back to Hotel Venezia for a more peaceful stay.
6/10 Satisfaisant
amanda
Voyage en famille
22 avr. 2024
amanda
Séjour de 3 nuits en avril 2024
Réponse de General Manager le 27 avr. 2024
Dear Amanda,Thank you for your review. We regret to learn of your disappointment with your recent experience. Cleanliness is one of our top priorities and will be discussed thoroughly by our dedicated team as we make the appropriate changes. We appreciate you bringing your concerns to our attention, and we hope you consider staying with us again in the future for a better visit.
10/10 Excellent
Lana
21 avr. 2024
Les points forts : Personnel et service
Lana
Séjour de 1 nuit en avril 2024
6/10 Satisfaisant
FRED A.
Voyage en couple
12 avr. 2024
Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
Les points faibles : Propreté
FRED A.
Séjour de 2 nuits en avril 2024
Réponse de General Manager le 15 avr. 2024
Dear Fred,Thank you for taking the time to leave a review. We're disappointed to hear that your stay did not live up to your expectations, and we appreciate you sharing your concerns with us so we may improve the experience of future guests. We hope you will consider staying with us again soon.
10/10 Excellent
Kathleen
8 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Kathleen
Séjour de 3 nuits en avril 2024
Réponse de General Manager le 10 avr. 2024
Dear Kathleen,Thank you for your five-star rating! We hope to welcome you back to Hotel Venezia soon.
10/10 Excellent
Janice
Voyage avec des animaux de compagnie
7 avr. 2024
Les points forts : Personnel et service, équipements, infrastructures et conditions de l’hébergement
Janice
Séjour de 1 nuit en avril 2024
Réponse de General Manager le 9 avr. 2024
Dear Janice,We are thrilled to have earned a perfect rating. However, we regret that you were unaware of our pet fee. It is noted on our Expedia.com page under "Policies" for travelers to be aware of before booking. Nevertheless, we apologize for any inconvenience caused. Overall, we hope you had a great trip.
10/10 Excellent
Chelsea
7 avr. 2024
Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
Chelsea
Séjour de 1 nuit en avril 2024
8/10 Bien
Audrey
Voyage en famille
5 avr. 2024
Les points forts : Personnel et service
Audrey
Séjour de 5 nuits en mars 2024
Réponse de General Manager le 8 avr. 2024
Dear Audrey,We're thrilled you enjoyed our refreshing pool and found our team welcoming. It's also fantastic to hear you had a great time at our tiki bar. We can't wait to welcome you back to Hotel Venezia for another enjoyable visit.
4/10 Médiocre
Janice, Columbus
31 mars 2024
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Janice
Séjour de 3 nuits en mars 2024
8/10 Bien
Sherwin
Voyage en groupe
25 mars 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Sherwin
Séjour de 1 nuit en mars 2024
Réponse de General Manager le 26 mars 2024
Dear Sherwin,Thank you for choosing Hotel Venezia and sharing your valuable feedback. While we are delighted you enjoyed our clean, comfortable accommodations and great amenities, we are sorry you were unaware of our pool schedule. Your constructive comments will be shared with the team as we are always working to improve. We look forward to welcoming you back and impressing you even further.
10/10 Excellent
jeff
24 mars 2024
jeff
Séjour de 7 nuits en mars 2024
Réponse de General Manager le 26 mars 2024
Dear Jeff,Our friendly staff works hard to ensure all our guests feel welcome, and Toni will be proud you mentioned their exceptional service. The next time you're in the area, please come stay at Hotel Venezia again!
10/10 Excellent
Kirbi
23 mars 2024
Kirbi
Séjour de 1 nuit en mars 2024
8/10 Bien
Steve
20 mars 2024
Steve
Séjour de 3 nuits en mars 2024
4/10 Médiocre
diane
Voyage en couple
19 mars 2024
Les points forts : Équipements et infrastructures et conditions de l’hébergement
Les points faibles : Personnel et service
diane
Séjour de 2 nuits en mars 2024
Réponse de General Manager le 22 mars 2024
Dear Diane,We appreciate you sharing your thoughts with us. While we are glad that you highlighted our lobby, pool, and high standards of cleanliness, we are disheartened that your stay with us was not perfect. What you described is not a common experience, and we will be sure to share it with our team for improvement purposes. Please allow us to show you a much better experience in the future that is indicative of our high standards.
8/10 Bien
Randy
18 mars 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Randy
Séjour de 1 nuit en février 2024
10/10 Excellent
Deannie
Voyage en famille
15 mars 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Deannie
Séjour de 3 nuits en mars 2024
Réponse de General Manager le 18 mars 2024
Dear Deannie,Thank you for your kind review! It's wonderful to know you had the chance to take advantage of our excellent pool area and sample our delicious fares. Paul will be thrilled his hospitality left a memorable impression on you, and we'll be sure to pass your compliments along. It was a pleasure having you here, and we hope you return soon!
2/10 Horrible
Rodney
Voyage en famille
14 mars 2024
Les points faibles : Équipements
Rodney
Séjour de 1 nuit en mars 2024
Réponse de General Manager le 16 mars 2024
Dear Rodney,We appreciate you sharing your thoughts regarding your recent stay. We're very sorry to hear you were disappointed with the layout of our property and that it was not as updated as you were expecting. We consider all feedback an opportunity to continually monitor guest satisfaction. Thank you for your valuable input.
6/10 Satisfaisant
Nancy
8 mars 2024
Nancy
Séjour de 3 nuits en février 2024
10/10 Excellent
Heather Lynn
27 févr. 2024
Les points forts : Équipements
Heather Lynn
Séjour de 3 nuits en février 2024
Réponse de General Manager le 1 mars 2024
Dear Heather,Thank you for trusting Hotel Venezia with your recent lodging needs. We're delighted to hear you had a positive experience and that you appreciated our clean accommodations, as well as our excellent location. We're grateful for your kind comments, and we hope to have the pleasure of your company the next time you're in the area.
10/10 Excellent
Steve
26 févr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Steve
Séjour de 4 nuits en février 2024
Réponse de General Manager le 29 févr. 2024
Dear Steve,We're thrilled you had a five-star experience at Hotel Venezia. Your satisfaction is our top priority, and we look forward to welcoming you back for another wonderful stay in the future!
4/10 Médiocre
Michael
Voyage en famille
23 févr. 2024
Les points faibles : Équipements et infrastructures et conditions de l’hébergement
Michael
Séjour de 5 nuits en février 2024
Réponse de General Manager le 26 févr. 2024
Dear Michael,Thank you for your feedback. Please accept our sincere apologies that your stay did not meet your expectations. This is not the quality of service we aim for so rest assured we will share your comments with our team to better serve our guests in the future. We hope you'll give us another try in the future.
4/10 Médiocre
Ronald
Voyage en couple
22 févr. 2024
Les points faibles : Personnel et service et infrastructures et conditions de l’hébergement
Ronald
Séjour de 2 nuits en février 2024
Réponse de General Manager le 25 févr. 2024
Dear Ronald,Thank you for your review. We sincerely regret to learn of your disappointment with your experience and apologize for the inconveniences that you encountered during your stay. Your feedback will be shared with our team to ensure any necessary adjustments are made promptly and to prevent an instance such as this from occurring in the future. It is our hope that you will give us another chance to change your perceptions down the line.
2/10 Horrible
susan
Voyage en couple
22 févr. 2024
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
susan
Séjour de 3 nuits en février 2024
Réponse de General Manager le 25 févr. 2024
Dear Susan,Thank you for your review. We are sorry to hear about your disappointing experience with us, as it is always our intention to provide great guest service. Please accept our sincerest apologies that we did not live up to your expectations on this occasion. We are thankful that you reached out to share, as your valuable feedback helps us to improve our processes and better serve our guests. It is our hope that you will give us another chance to change your perceptions down the line.
4/10 Médiocre
david
19 févr. 2024
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
david
Séjour de 3 nuits en février 2024
Réponse de General Manager le 21 févr. 2024
Dear David,Thank you for your review. We regret to learn that you were not satisfied with your experience. Please accept our apologies for the extended wait you encountered upon check-in and for any disappointment caused by the availability of the pool. We'll be sure to discuss your concerns internally to determine ways of improving in these respects. It was a pleasure having you here, and we hope you will give us another chance to change your perceptions.
10/10 Excellent
Susan
17 févr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Susan
Séjour de 5 nuits en février 2024
4/10 Médiocre
Jo
17 févr. 2024
Les points faibles : Infrastructures et conditions de l’hébergement
Jo
Séjour de 2 nuits en février 2024
Réponse de General Manager le 19 févr. 2024
Dear Jo,Thank you for your review. We regret to learn of the inconvenience you encountered with the key cards. Your report will be shared with our team to determine ways of improving in this respect. We hope you enjoyed your stay with us otherwise and hope to welcome you back in the future for a seamless visit worthy of a perfect rating.
10/10 Excellent
BRANDON
15 févr. 2024
BRANDON
Séjour de 1 nuit en février 2024
Réponse de General Manager le 17 févr. 2024
Dear Brandon,While we apologize for any disappointment due to our pool and hot tub closure, we're thrilled to know that you had a great time with us overall, thanks to Morgan! We will be sure to pass your compliments along to them. Thank you, and we hope to see you again soon.
4/10 Médiocre
James
13 févr. 2024
James
Séjour de 4 nuits en février 2024
4/10 Médiocre
George
Voyage en famille
9 févr. 2024
Les points faibles : Personnel et service et équipements
George
Séjour de 1 nuit en février 2024
Réponse de General Manager le 11 févr. 2024
Dear George,Thank you for taking a moment to leave a review. While we're pleased that our supervisor left a memorable impression on you, we regret falling short of our goal of providing memorable hospitality all around. Your feedback will be shared internally to ensure our high standards are being met. It was a pleasure having you here, and we hope you will give us another chance to provide you with a stay that reflects our true spirit of service.
8/10 Bien
Joan
4 févr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Joan
Séjour de 7 nuits en janvier 2024
Réponse de General Manager le 6 févr. 2024
Dear Joan,Thank you for your review. We apologize that the pool wasn't adequately heated during your stay, and we'll be sure to notify the appropriate team members. Hopefully, this was only a minor concern, and you enjoyed your time with us overall. We hope to see you again soon!
2/10 Horrible
Fabio
29 janv. 2024
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Fabio
Séjour de 1 nuit en janvier 2024
Réponse de General Manager le 31 janv. 2024
Dear Fabio,Thank you for choosing to stay with us during your recent trip. Our goal is to provide every guest with exceptional service, so we're disappointed to learn that wasn't the case for you. While our check-in time is 4 pm, we always do our best to accommodate early check-ins. However, our housekeeping team utilizes this time between guests to ensure the rooms are properly prepared for future guests. Nevertheless, your comments have been duly noted and will be discussed with our team. We appreciate your feedback and wish you safe travels ahead.
10/10 Excellent
Ashley
29 janv. 2024
Ashley
Séjour de 2 nuits en janvier 2024
8/10 Bien
Valerie
25 janv. 2024
Valerie
Séjour de 1 nuit en janvier 2024
6/10 Satisfaisant
Faye
Voyage en couple
21 janv. 2024
Les points forts : Personnel et service et équipements
Faye
Séjour de 2 nuits en janvier 2024
Réponse de General Manager le 22 janv. 2024
Dear Faye,We're honored to have hosted you and grateful you took the time to provide feedback about your experience. We're sorry to hear about the aspects of your stay that didn't exceed your expectations. Rest assured that your comments are important to us, and we'll reflect on them as we continue to make positive changes in the future. Kindly note, as well, that our front desk team is always happy to assist you should any issues crop up. Thank you, and we hope to welcome you back soon.
6/10 Satisfaisant
Kathleen
Voyage en couple
15 janv. 2024
Les points faibles : Personnel et service
Kathleen
Séjour de 8 nuits en janvier 2024
Réponse de General Manager le 17 janv. 2024
Dear Kathleen,Thank you for your honest feedback. We apologize that you did not receive the service you deserve. We will be sharing your comments with our team so that we can improve. Familiar faces are a welcome sight we do hope you will consider staying with us again.
6/10 Satisfaisant
Dan
Voyage en famille
13 janv. 2024
Les points forts : Personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement et confort de la chambre
Dan
Séjour de 2 nuits en janvier 2024
Réponse de General Manager le 14 janv. 2024
Dear Dan,Thank you for choosing our hotel and for taking the time to share your thoughts. This certainly is not typical of the feedback we receive, and we're very sorry for any inconvenience caused by the concerns in your room. We appreciate you bringing your concerns to our attention. Our team is confident that we can meet all your expectations and hope you will choose to stay with us again.
4/10 Médiocre
KAREN G
Voyage d’affaires
12 janv. 2024
Les points forts : Propreté
Les points faibles : Personnel et service et infrastructures et conditions de l’hébergement
KAREN G
Réponse de General Manager le 13 janv. 2024
Dear Karen,Thank you for taking the time to share your honest thoughts. While we're pleased our high standards of cleanliness left a good impression on you, we regret that you were not fully satisfied with your experience. Please accept our apologies for falling short of our goal of providing memorable hospitality. Additionally, we want you to know the safety of our guests is of the utmost importance to us, and we ensure a secure environment on our property. Nonetheless, your feedback will be shared internally to ensure any opportunity for improvement is seized. The next time you join us, don't hesitate to reach out to our front desk agents should you encounter anything less than perfect during your stay. Take care, and we hope you enjoyed your time in Venice.
10/10 Excellent
Paul
Voyage d’affaires
11 janv. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Paul
Séjour de 2 nuits en janvier 2024
8/10 Bien
Jeffrey
Voyage en famille
9 janv. 2024
Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Nice enough for an overnight stay
Jeffrey
Séjour de 1 nuit en janvier 2024
Réponse de General Manager le 10 janv. 2024
Dear Jeffrey,Thank you for letting us know about your stay at Hotel Venezia. It is great to see that you enjoyed your visit overall and we trust you had a good night's sleep. Please accept our apologies that your request for towels could not be fulfilled by our housekeeping team, we will be working to ensure there is always someone available to complete such requests. We hope you will come back and see us again in the future.
4/10 Médiocre
Bryan
Voyage en couple
4 janv. 2024
Les points forts : Personnel et service
Les points faibles : Équipements et infrastructures et conditions de l’hébergement
Bryan
2/10 Horrible
aimee
28 déc. 2023
Les points forts : Personnel et service
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
aimee
Séjour de 3 nuits en décembre 2023
2/10 Horrible
Ashley
17 déc. 2023
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Ashley
Séjour de 2 nuits en décembre 2023
2/10 Horrible
Israel
14 déc. 2023
Israel
Séjour de 2 nuits en décembre 2023
Réponse de General Manager le 14 déc. 2023
Dear Israel,While we always appreciate feedback, we apologize for the unfortunate and out-of-the-ordinary situation with the hot water. Please know the situation has been corrected, and we hope to have the pleasure of welcoming you back you have the opportunity to enjoy all we have to offer.
10/10 Excellent
ALFRED
4 déc. 2023
ALFRED
Séjour de 1 nuit en octobre 2023