Appartement Classique, 3 chambres (Check-in online) | Vestibule
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Avis sur Penthouse Dream Apartments

Penthouse Dream Apartments
San Marco 5042, Venice, Venice

Avis

7,4

Bien

Note des voyageurs de 10 (Excellent), d’après 7 avis sur 25." "
Note des voyageurs de 8 (Bien), d’après 10 avis sur 25." "
Note des voyageurs de 6 (Satisfaisant), d’après 2 avis sur 25." "
Note des voyageurs de 4 (Médiocre), d’après 4 avis sur 25." "
Note des voyageurs de 2 (Horrible), d’après 2 avis sur 25." "

8,0/10

Propreté

7,2/10

Personnel et service

7,0/10

Équipements

7,2/10

Infrastructures et conditions de l’hébergement

7,0/10

Écoresponsabilité

Avis

4/10 Médiocre

Françoise

Voyage en famille
Les points faibles : Équipements
Ce qui est appréciable est la taille de l'appartement qui est spacieux et agréable ainsi que sa situation en centre ville. Ce qui ne l'est pas est qu'il y a très peu d'accessoire dans la cuisine: pas de cafetière, pas de bouilloire, le lave vaisselle ne fonctionne pas, pas de pèle avec le balai, aspirateur bouché, des remontées d'odeur d’égout dans la salle de bain, aucun produit de nettoyage, aucune consigne. Pas d'accueil physique donc communication difficile. L'amélioration pourrait être simple...
Séjour de 3 nuits en mars 2023
Réponse de reservation office le 6 avr. 2023
Thank you for the review. All the amenities you listed are not included. Everything is online as in the description. Thank you

8/10 Bien

eudes

Voyage en famille
Les points forts : Propreté et confort de la chambre
Bel appartement 8 couchages
Tres bien placé, au pied du pont du Rialto. 8 couchages possibles, spacieux. Dommage, cuisine pas tres bien équipée (pas d'eponge, ni produit vaisselle, ni balai, ni mug pour p'tit dejeuner). Nous recommandons vivement
Séjour de 2 nuits en août 2021
Réponse de reservation office le 20 août 2021
Dear guest, thank you for your review, we hope to host you again next time !

6/10 Satisfaisant

Kathereen

Voyage en famille, Voyage en groupe
Les points forts : Équipements
My son had insect bites coming from the bed.
Séjour de 3 nuits en mars 2024
Réponse de Wonderful Italy Team le 26 avr. 2024
Thank you for your feedback, Kathereen.We are sorry for the inconvenience related to the bugs. You did not actually report anything to us during your stay, otherwise we would have promptly taken action to solve it.We carried out a thorough cleaning and had the apartment checked by an expert, but he did not detect anything.We hope to host you again in order to make you change your mind about our service.See you soon, Wonderful Italy Team

2/10 Horrible

Maria

Voyage en famille avec de jeunes enfants, Voyage en famille
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
This company doesn’t deserve a star at all. We stayed at their apartment and suffered from bed bug bites. I reported the incident to them and didn’t get any reply at all. We booked through Expedia and were told that they denied the allegations. I sent them all the videos (with the room itself) and photos with time and location stamp but still they denied it. Later I found reviews from different sites with the same issues. The place is dirty and inhabitable and they still get away with it. Avoid it at all cost. I’m doing this review so it won’t happen to somebody else. What we have experienced is very unhealthy and traumatic.
Réponse de Wonderful Italy Team le 22 mars 2024
Thank you for your feedback, Maria. We are sorry for the inconvenience related to the bugs. You did not actually report anything to us during your stay, otherwise we would have promptly taken action to solve it. The report came to us the day after your check-out, so you did not give us a chance to make checks. In any case, we carried out a thorough cleaning of the apartment. Providing our guests with a spotlessly clean apartment is one of the aspects we care more of.We hope to host you again in our beautiful properties in order to make you change your mind about our service.See you soon, Wonderful Italy Team

10/10 Excellent

Karen

Voyage en famille
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Loved having a washing machine. Comfy, spacious! Would have liked a dish cloth/towel and a kettle.
Séjour de 2 nuits en mars 2024
Réponse de Wonderful Italy Team le 19 mars 2024
Thank you for your feedback, Karen! We are really happy that you enjoyed your stay.We hope to host you again in our beautiful apartments.See you soon, Wonderful Italy Team

10/10 Excellent

Gabriel

Voyage en famille avec de jeunes enfants, Voyage en famille
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Great place to stay near the shopping centers, food, and everything you need in Venice. Would definitely rent again it’s really big and spacious.
Séjour de 1 nuit en décembre 2023
Réponse de Wonderful Italy Team le 13 déc. 2023
Thank you for your feedback, Gabriel! We are really happy that you enjoyed your stay.We hope to host you again in our beautiful apartments.See you soon, Wonderful Italy Team

2/10 Horrible

Ada

Séjour de 2 nuits en octobre 2023

4/10 Médiocre

Julio, Miami

Voyage en famille
Les points faibles : Propreté
I don't like this place
Séjour de 2 nuits en septembre 2023
Réponse de reservation office le 29 sept. 2023
Thank you for the review. We would have liked to know more about improving our services.

10/10 Excellent

Michelle

Séjour de 2 nuits en juillet 2023
Réponse de reservation office le 15 sept. 2023
Dear gues thank you for staying with us

8/10 Bien

Merete Charlotte

Voyage en famille
Les points forts : Propreté et confort de la chambre
Flott leilighet og fin beliggenhet.
Séjour de 2 nuits en juillet 2023
Réponse de reservation le 4 août 2023
Dear guest thank you for staying with us

8/10 Bien

Kamal

Voyage en famille
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Excellent location. Easy checkin process. However the property manager was not reachable when we raised concern that we were missing blankets in the kids bedroom after first night. So kids slept without blanket on 2nd night as well.
Séjour de 2 nuits en juin 2023
Réponse de reservation office le 9 juin 2023
Thank you for the review

10/10 Excellent

Michelle

Voyage en famille
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
The MOST amazing local!! Apartment was spacious and perfect for our family of 4. Will absolutely stay again.
Séjour de 2 nuits en avril 2023
Réponse de reservation office le 10 mai 2023
Dear guest thank you for staying with us

8/10 Bien

Eduardo

Les points forts : Propreté
The apartment is very big with three bedrooms and plenty of beds. Very good for a family or group. Very limited furniture (only a table with chairs and lots of beds with closets). The property is old but well kept. Met the neighbors on the 4th floor who told us to be quiet after 11pm. Location is great within walking distance of the Doge's Palace and St. Mark Basilica.
Séjour de 2 nuits en mars 2023
Réponse de reservation office le 29 mars 2023
Dear guest thank you for staying with us

8/10 Bien

Patricia

Séjour de 3 nuits en janvier 2023
Réponse de reservation office le 31 janv. 2023
Dear guest thank you for the review

10/10 Excellent

James

Les points forts : Propreté et confort de la chambre
Great stay
Apartment was modern and in a great location. Despite being on a busy street it was very quiet. Less than a minute walk from Rialto bridge. Lots of shops and restaurants literally outside. Only slight negative was the second bedroom was small, so it did sleep 2 but the pullout bed left hardly any space in the room so my daughter slept on the sofa bed. Would stay again.
Séjour de 5 nuits en avril 2022
Réponse de reservation office le 14 avr. 2022
Dear guest thank you for your review

10/10 Excellent

Michael

Voyage en famille
Les points forts : Propreté et confort de la chambre
Once in a lifetime Venice experience!
The location is great and the steps are no issue. Magnificent apartment with loads of space. We were 7 people and it was just ideal. Thanks and enjoy Venice.
Séjour de 4 nuits en juin 2020
Réponse de reservation office le 24 juin 2020
Thank You hope to see you again !

10/10 Excellent

ayhan

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
The location was wouldn't be more perfect! The apartment is in the shopping street. Restaurants, cafes, markets... you can find them all in 5 minutes. The apartment was so modern and big. Everything we need was available. There are microwave, kettle, washing machine and dishwasher. We are very happy to stayed San Marco Penthouse. The only thing that I don't like about San Marco Penthouse is, they want to 10 euro per each luggage to store your luggages. The reception is at Piazzale Rome and our apartment is in the Mercaria II Aprile and they also want extra money for carry your luggages to your apartment. These are made me think that they are a bit mercanary.
Séjour de 2 nuits en janvier 2020
Réponse de bva le 30 janv. 2020
thank you for your review, we hope to see you again

8/10 Bien

Voyageur vérifié

Voyage en famille
Les points forts : Propreté et personnel et service
Me gusto que estaba céntrico y cerca de un supermercado y una parada de barco rialto y que estaba limpio también me gustó que te sirve de gimnasio por que como no tiene ascensor pues 5 pisos arriba y cinco pisos abajo más las escaleras de los puentes 31 pisos subí un día.. en fin no lo volvería a coger
Séjour de 3 nuits en août 2019
Réponse de reservation office le 18 sept. 2019
thank you for your review, we hope to see you again

8/10 Bien

Voyageur vérifié

Les points faibles : Propreté, personnel et service, confort de la chambre
Only one toilet worked. There were some kind of bugs.
Séjour de 2 nuits en septembre 2018
Réponse de reservation office le 24 juin 2020
Hello actually the technician check and all the toilet worked properly

8/10 Bien

Voyageur vérifié

Les points forts : Propreté, personnel et service, confort de la chambre
Older or travelers with disabilities will find this flat challenging with around 92 steps up and no lift. The location is perfect in the heart of the city steps away from the Rialto Bridge and a short walk to San Marco.
Séjour de 2 nuits en août 2018
Réponse de reservation office le 24 juin 2020
Dear Guest thank you for your review, but we are sorry about your travellers whit disabilities, in fact in the conditions it is specify that this apartment have stairs thank yu

4/10 Médiocre

Jenny, Florida

Les points forts : Propreté
Les points faibles : Personnel et service
The location was excellent, but the check in was confusing and instead of going straight from the airport to the property, they made us check in in a different location and charge us a taxi fee ($70 dollars) and then we had to pay another transportation 21 Euros per person (we were 7) to go to the actual property. (From the airport to the location is (25euros) They could offer us online checking. Also is a pent house but is a lot of stairs you have to carry your luggage all the way to the top, and there is not exactly a beautiful view.
Séjour de 2 nuits en août 2018
Réponse de reservation office le 24 juin 2020
Dear Guest Actually we made check in online directly to the apartment, about the stairs we have specify in the condition that there a stairs

4/10 Médiocre

Paula

Les points forts : Propreté
WATCH OUT FOR 90 RICKETY STAIRS!!!!!
We were not warned ahead of time about the 90 stairs we had to walk up to the fifth floor with all of our luggage and senior travelers! THIS IS NOT A PLACE THAT WE WOULD HAVE CHOSEN, GIVEN THOSE DETAILS AHEAD OF TIME! The facilities of this place DO NOT Justify the $750 plus we paid for this place for the two night stay!!! ONLY GOOD FOR A YOUNG FIT FAMILY WITHOUT LUGGAGE!!!!! Plus, this building and the floor are severely TILTED to the right!!!!
Séjour de 2 nuits en mai 2018

8/10 Bien

Mimi

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
The location is great and the property is very clean. We really enjoyed our stay.
Réponse de reservation office le 24 juin 2020
Thank you for you review