Avis sur Prestige Hotel and Aquapark
Prestige Hotel and Aquapark
Golden Sands Resort, Golden Sands, Varna
Avis
5,0
6,6/10
Propreté
6,0/10
Personnel et service
6,0/10
Équipements
5,0/10
Infrastructures et conditions de l’hébergement
Avis
Voyage en famille
7 août 2020
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 7 nuits en juillet 2020
4/10 Médiocre
Voyageur vérifié
22 sept. 2019
Les points faibles : Personnel et service et infrastructures et conditions de l’hébergement
Voyageur vérifié
Séjour de 7 nuits en septembre 2019
4/10 Médiocre
Voyageur vérifié
Voyage en famille avec de jeunes enfants
25 août 2019
Les points forts : Propreté et personnel et service
Voyageur vérifié
Séjour de 5 nuits en août 2019
Réponse de Marketing department le 30 août 2019
Dear Mr./Mrs.,
Thank you for taking the time to share your experience with us! Your feedback is of great importance to us, therefore we are sorry that we didn't meet your expectations in matter of accommodation. However, we are happy to inform you that we have planned big renovations in the hotel during off-season and we are going to welcome summer 2020 with new image! We hope to give us second chance to welcome you as our guest and see the improvements by yourself!
Kind regards,
Prestige Hotel and Aquapark
2/10 Horrible
Marianne
15 juin 2019
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Styr unna!
Marianne
Séjour de 7 nuits en juin 2019
Réponse de Marketing Department le 30 août 2019
Dear Marianne,
Thank you for taking the time to share your experience with us! Your feedback is important to us, therefore we are sorry that we didn't meet your expectations in matter of accommodation and staff service! Regarding staff issue - we already took measures, did some improvements and made some recruitments in order to increase the level of service of our staff in Housekeeping and Reception departments. Regarding rooms - we are happy to inform you that during off-season we have planned big renovations in the hotel wich will improve the hotel significantly for Summer 2020!
We hope to have a second chance to welcome you as our guest - to see the improvements by yourself!
Kind regards,
Prestige Hotel And Aquapark