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Avis sur Civic Hotel Autograph Collection

4 out of 5
Civic Hotel Autograph Collection
13475 Central Avenue, Surrey, BC

Avis

8,8

Excellent

Note des voyageurs de 10 (Excellent), d’après 530 avis sur 829." "
Note des voyageurs de 8 (Bien), d’après 194 avis sur 829." "
Note des voyageurs de 6 (Satisfaisant), d’après 46 avis sur 829." "
Note des voyageurs de 4 (Médiocre), d’après 22 avis sur 829." "
Note des voyageurs de 2 (Horrible), d’après 37 avis sur 829." "

9,4/10

Propreté

9,2/10

Personnel et service

8,8/10

Équipements

9,4/10

Infrastructures et conditions de l’hébergement

9,0/10

Écoresponsabilité

Avis

8/10 Bien

Sylvain

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Voyage en couple
Service rapide a l arrivé, chambre confortable, propre. Hôtel bien situé.
Séjour de 2 nuits en septembre 2023
Réponse de James le 8 sept. 2023
Merci beaucoup, au plaisir de vous accueillir à nouveau

2/10 Horrible

Rita

Séjour de 1 nuit en juin 2023
Réponse de Guest Experience Team le 6 juil. 2023
We are sorry to hear your stay did not match your expectations. We hope that we are provided an opportunity to redeem ourselves in the future

10/10 Excellent

Karine

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Hôtel parfait, restaurant très bon et personnel accueillant mais dans un secteur vieu et laid
Séjour de 2 nuits en octobre 2022
Réponse de Guest Experience Team le 30 oct. 2022
Merci beaucoup!

10/10 Excellent

Voyageur vérifié

Séjour de 3 nuits en août 2019
Réponse de Jonie T, Director of Rooms le 4 sept. 2019
Your feedback that you had an enjoyable stay is much appreciated.

10/10 Excellent

Sylvain

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 3 nuits en juillet 2019
Réponse de Jonie T, Director of Rooms le 17 juil. 2019
Dear Sylvain, We're truly pleased to hear you had a 10/10 stay. Hope to welcome you back again soon.

6/10 Satisfaisant

Simran

Les points forts : Propreté et personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mai 2024
Réponse de Guest Experiences le 21 mai 2024
Dear Simran, We regret that your recent stay with us did not meet your expectations, and we apologize for any inconvenience you experienced. To further look into your concerns, we kindly request your reservation details.

10/10 Excellent

David

Voyage d’affaires
Professional and effficient
Séjour de 1 nuit en février 2024
Réponse de Guest Experiences le 21 mai 2024
Good day Manuel, Thank you for your feedback and we are glad to hear that you enjoy your stay! We hope to welcome you back soon! Warmest regards, Civic Hotel Front Desk

10/10 Excellent

Manuel

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 4 nuits en mai 2024
Réponse de Civic Hotel Front Desk le 16 mai 2024
Good day Manuel, Thank you for your feedback and we are glad to hear that you enjoy your stay! We hope to welcome you back soon! Warmest regards, Civic Hotel Front Desk

8/10 Bien

Lauren

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Definitely come back
Séjour de 1 nuit en mai 2024
Réponse de Guest Experience Team le 13 mai 2024
Thank you for your kind review Lauren. We look forward to welcoming you back when your travels bring you here!

10/10 Excellent

Teresa

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Close to everything!!
Séjour de 4 nuits en mai 2024
Réponse de Yeonkab le 10 mai 2024
Dear Teresa,Thank you for your feedback and we glad that you enjoyed your stay and specially the location.Sincerely, Civic Hotel

10/10 Excellent

Eugene

Les points forts : Infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mai 2024
Réponse de Yeonkab le 10 mai 2024
Good day Eugene, Thank you for your feedback and we are delighted to hear that you enjoyed your stay! Sincerely, Civic Hotel

8/10 Bien

Jae Chul, MILL CREEK

Séjour de 1 nuit en mai 2024
Réponse de Yeonkab le 10 mai 2024
Good day Jae Chul, Thank you for your feedback and we are hearted to hear that you enjoyed your stay! Sincerely, Civic Hotel

10/10 Excellent

Allan

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Hotel was great but surrounding was ok
Séjour de 2 nuits en avril 2024
Réponse de Civic Hotel le 2 mai 2024
Good day Allan, Thank you for your feedback, we appreciate your time at Civic Hotel and we are glad to hear that you enjoyed your stay at our hotel! Sincerely, Civic Hotel Autograph Collection. Civic Hotel Front Desk.

8/10 Bien

Chris

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Didn’t think about skytrain above this gorgeous hotel. It makes noise for sure hahaha. Overall gorgeous views, very clean, good underground parking, good service.
Séjour de 1 nuit en avril 2024
Réponse de Guest Experience Team le 30 avr. 2024
We are glad to hear that you have enjoyed your stay with us despite the Skytrain noise. We look forward to welcoming you back!

10/10 Excellent

Flannery

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Beautiful, new hotel. Amazing coffee shop and restaurant
Séjour de 1 nuit en avril 2024
Réponse de Guest Experience Team le 30 avr. 2024
We are glad to hear that you enjoyed your stay with us. We look forward to welcoming you back!

10/10 Excellent

Prabh

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en avril 2024
Réponse de Guest Experience Team le 30 avr. 2024
We are glad to hear that you enjoyed your stay with us. We look forward to welcoming you back!

10/10 Excellent

Karsten

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 4 nuits en avril 2024
Réponse de Guest Experience Team le 30 avr. 2024
We are glad to hear that you enjoyed your stay with us. We look forward to welcoming you back!

8/10 Bien

Parwinder

Les points forts : Personnel et service
Séjour de 2 nuits en avril 2024
Réponse de Guest Experience Team le 30 avr. 2024
We are glad to hear that you enjoyed your stay with us. We look forward to welcoming you back!

6/10 Satisfaisant

Amritpal

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en avril 2024
Réponse de Guest Experience Team le 22 avr. 2024
We are pleased to hear that you enjoyed your stay!

10/10 Excellent

Svitlana

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Класний готель !
Séjour de 1 nuit en avril 2024
Réponse de Guest Experience Team le 22 avr. 2024
We are pleased to hear that you enjoyed your stay! We hope to see you again in the future!

10/10 Excellent

Gurlal

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
The Room was very nice and outside view was amazing
Séjour de 2 nuits en avril 2024
Réponse de Guest Experience Team le 8 avr. 2024
We are happy to hear that you enjoyed your stay. We look forward to seeing you again in the near future.

2/10 Horrible

rory

Séjour de 1 nuit en avril 2024
Réponse de Guest Experience Team le 30 avr. 2024
We regret that your recent stay with us did not meet your expectations, and we apologize for any inconvenience you experienced. To further look into your concerns, we kindly request your reservation details.

10/10 Excellent

Yiling

Séjour de 1 nuit en mars 2024
Réponse de Guest Experience Team le 30 avr. 2024
We are glad to hear that you enjoyed your stay with us. We look forward to welcoming you back!

10/10 Excellent

Harmesh

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Affordable
Séjour de 1 nuit en mars 2024
Réponse de James le 30 mars 2024
Thank you so much for your response, we are happy to hear you enjoyed your stay with us. We look forward to welcoming you back should your travels bring you this way.

10/10 Excellent

Rashpinder

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
.
Séjour de 3 nuits en mars 2024
Réponse de James le 30 mars 2024
Thank you so much for your response, we are happy to hear you enjoyed your stay with us. We look forward to welcoming you back should your travels bring you this way.

10/10 Excellent

Sachen

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Civic Autograph is stunning hotel inside and out. It's also easy to access with a great parking situation, friendly staff and nice rooms!
Séjour de 1 nuit en mars 2024
Réponse de James le 30 mars 2024
Thank you so much for your response, we are happy to hear you enjoyed your stay with us and will be sharing this with the team. We look forward to welcoming you back should your travels bring you this way.

2/10 Horrible

Savanpreet kaur

Séjour de 1 nuit en mars 2024
Réponse de Guest Experience Team le 30 avr. 2024
We regret that your recent stay with us did not meet your expectations, and we apologize for any inconvenience you experienced. To further look into your concerns, we kindly request your reservation details.

10/10 Excellent

Ramy

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Extremely clean with a very helpful and attentive staff. Definitely the nicest hotel I’ve stayed at.
Séjour de 7 nuits en mars 2024
Réponse de James le 30 mars 2024
Thank you so much for your response, we are happy to hear you enjoyed your stay with us and will be sharing this with the team. We look forward to welcoming you back should your travels bring you this way.

10/10 Excellent

Bavleen Kaur

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 2 nuits en janvier 2024
Réponse de James le 30 mars 2024
Thank you so much for your response, we are happy to hear you enjoyed your stay with us. We look forward to welcoming you back should your travels bring you this way.

8/10 Bien

Jack

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Modern and clean accommodation
Séjour de 1 nuit en mars 2024
Réponse de James le 30 mars 2024
Thank you so much for your response, we are happy to hear you enjoyed your stay with us. We look forward to welcoming you back should your travels bring you this way.

10/10 Excellent

Poonam

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Amazing stay! Great location and great service
Séjour de 3 nuits en mars 2024
Réponse de James le 30 mars 2024
Thank you so much for your response, we are happy to hear you enjoyed your stay with us. We look forward to welcoming you back should your travels bring you this way.

10/10 Excellent

jagdev

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
This Hotel is very nice
Séjour de 1 nuit en mars 2024
Réponse de James le 30 mars 2024
Thank you so much for your response, we are happy to hear you enjoyed your stay with us. We look forward to welcoming you back should your travels bring you this way.

6/10 Satisfaisant

Ravneet

Voyage en couple
Les points faibles : Équipements
Room service was not good
Séjour de 1 nuit en mars 2024
Réponse de James le 30 mars 2024
We are sorry to hear that you didn't receive the service that was up to our standard. We will pass this to the appropriate team in order to see what we could have done better. We hope to see you again should you come this way.

8/10 Bien

Marisa

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Convenient stay next to the mall and tram station. You have to pay for parking though because they share a garage with city hall.
Séjour de 2 nuits en février 2024
Réponse de Guest Experience Team le 1 mars 2024
We are happy to hear that you felt the location of our property was sufficient for your stay. We hope to see you again in the near future

10/10 Excellent

Kashif

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The location of the hotel was great, and the receptionist and staff were the most friendly and helpful I've ever encountered. The hotel made a lovely first impression, and everything about it was exceptional. It was clean, stylish, and the room itself was equipped with everything we needed and was very comfortable. Overall, we were very pleased with our stay and I hope to return for a longer visit in the future.
Séjour de 1 nuit en février 2024
Réponse de James le 27 févr. 2024
Thank you so much for your valuable feedback, we will be sharing this with the team. We are happy to hear you have enjoyed your stay with us, we look forward to welcoming you again in the future.

10/10 Excellent

Peter

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
All of the staff were friendly and very helpful!
Séjour de 4 nuits en février 2024
Réponse de James le 21 févr. 2024
We are happy to hear you have enjoyed your stay with us! We hope to welcome you again in the future.

8/10 Bien

Martin

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en février 2024
Réponse de James le 21 févr. 2024
We are happy to hear you have enjoyed your stay with us! We hope to welcome you again in the future.

10/10 Excellent

Malvinder

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en février 2024
Réponse de James le 21 févr. 2024
We are happy to hear you have enjoyed your stay with us! We hope to welcome you again in the future.

10/10 Excellent

Azita

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Very friendly staffs. Clean and good food.
Séjour de 4 nuits en novembre 2023
Réponse de James le 21 févr. 2024
We are happy to hear you have enjoyed your stay with us! We hope to welcome you again in the future.

10/10 Excellent

Dkara

Les points forts : Équipements et infrastructures et conditions de l’hébergement
Lovely
Séjour de 1 nuit en février 2024
Réponse de James le 21 févr. 2024
We are happy to hear you have enjoyed your stay with us! We hope to welcome you again in the future.

10/10 Excellent

Michael

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Very bright rooms, clean and appealing
Séjour de 1 nuit en février 2024
Réponse de James le 21 févr. 2024
We are happy to hear you have enjoyed your stay with us! We hope to welcome you again in the future.

10/10 Excellent

Sabiha

Séjour de 1 nuit en janvier 2024
Réponse de James le 30 mars 2024
Thank you so much for your response, we are happy to hear you enjoyed your stay with us. We look forward to welcoming you back should your travels bring you this way.

10/10 Excellent

Andrew

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Will definitely come back! :)
Séjour de 1 nuit en février 2024
Réponse de James le 21 févr. 2024
We are happy to hear you have enjoyed your stay with us! We hope to welcome you again in the future.

10/10 Excellent

Naveen Kumar

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Had an amazing 2 day stay! Very accommodating staff. Nice clean and spacious rooms. We were on the 18th floor and the view was good as well!
Séjour de 2 nuits en février 2024
Réponse de Guest Experience Team le 5 févr. 2024
We are happy to hear that you had such a positive stay with us. Your feedback is greatly appreciated.

10/10 Excellent

Parminder

Voyage en couple
Les points forts : Propreté et équipements
Beautiful views, clean hotel amazing guest service
Séjour de 1 nuit en février 2024
Réponse de Guest Experience Team le 5 févr. 2024
We are happy to hear that you had such a positive stay with us. Your feedback is greatly appreciated.

10/10 Excellent

Atif Muhammmad

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Excellent staff, perfect for families Missing a gsmes room for kids
Séjour de 2 nuits en janvier 2024
Réponse de Guest Experience Team le 5 févr. 2024
Dear Mr. Muhammmad,We are happy to hear that you had such a positive stay with us. Your feedback is greatly appreciated. We don't have a games room for kids, unfortunately. However, there are several kid-friendly activities around the hotel that we can recommend to you on your next visit.We look forward to seeing you again in the future.Warm regards,Guest Experience Team

10/10 Excellent

Ivan

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The property is beautiful well maintained staff are super friendly and helpful. The only downside is the area around the hotel is a mixed group. Some people who are having issues are in yhe area.
Séjour de 2 nuits en janvier 2024
Réponse de Guest Experience Team le 5 févr. 2024
We are happy to hear that you had such a positive stay with us. Your feedback is greatly appreciated.

10/10 Excellent

Tanya

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en janvier 2024
Réponse de James le 21 févr. 2024
We are happy to hear you have enjoyed your stay with us! We hope to welcome you again in the future.

10/10 Excellent

Rossanthony

Voyage en famille avec de jeunes enfants
Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
Les points faibles : Propreté
Séjour de 2 nuits en janvier 2024
Réponse de James le 21 févr. 2024
We are happy to hear you have enjoyed your stay with us! We hope to welcome you again in the future.

10/10 Excellent

Michelle

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en janvier 2024
Réponse de James le 21 févr. 2024
We are happy to hear you have enjoyed your stay with us! We hope to welcome you again in the future.